Latest news with #DubaiCorporationforConsumerProtectionandFairTrade
Hi Dubai
16-05-2025
- Business
- Hi Dubai
Pure Ice Cream Breaks Ground on AED80 Million Manufacturing Facility in Dubai Industrial City
Pure Ice Cream has officially broken ground on its AED80 million manufacturing facility in Dubai Industrial City, marking a major step toward expanding local food production and export capabilities. The new 160,000-square-foot plant, expected to launch in 2026, will be one of the largest ice cream manufacturing facilities in the UAE. Once operational, it will boost Pure Ice Cream's annual production capacity to 50 million litres and create 60 new jobs. The groundbreaking ceremony was attended by Mohammed Shael Al Saadi, CEO of Dubai Corporation for Consumer Protection and Fair Trade, alongside key figures from the industrial and food sectors. The project supports several national initiatives, including Operation 300bn, Make it in the Emirates, and the Dubai Economic Agenda 'D33'. Saud Abu Alshawareb, Executive Vice President – Industrial at TECOM Group PJSC, said the project reflects the UAE's growing status as a global food manufacturing hub and aligns with national efforts to enhance food security. Part of the Graviss Group, Pure Ice Cream signed a musataha agreement with Dubai Industrial City at the SIAL Paris food and beverage exhibition in October 2024. The facility will export to more than 20 countries and adopt sustainable practices such as solar energy and biodegradable packaging. 'We are looking forward to building the largest ice cream plant in the GCC and exporting products globally from Dubai,' said Gaurav Ghai, Chairman of Graviss Group. The plant will be integrated into Dubai Industrial City's broader ecosystem, which continues to attract investment in local manufacturing and supply chain development. News Source: Emirates News Agency
Hi Dubai
26-03-2025
- Business
- Hi Dubai
Dubai to Launch WhatsApp Service for Consumer Complaints in April
Consumers in Dubai will soon have a more convenient way to file complaints against retailers, as the Dubai Corporation for Consumer Protection and Fair Trade (DCCPFT), under the Dubai Department of Economy and Tourism (DET), is set to launch a WhatsApp-based complaint resolution system next month. AI-Powered Complaint Resolution According to Ahmad Ali Moosa, Director of the Consumer Protection Department, the new platform will leverage artificial intelligence to streamline the complaint process. Consumers will be able to upload relevant documents, answer a few questions, and receive a resolution letter on DET letterhead. This official document can then be presented to the retailer for action. 'If a retailer refuses to comply, they will face penalties,' Moosa stated, emphasizing that complaints must be supported by valid invoices or contracts to be processed. Enhancing Consumer Accessibility Currently, complaints can be filed through the Consumer Protection Department's website or call center (600545555), but the WhatsApp service aims to provide a more accessible and efficient alternative. 'We are in the testing phase and will launch the service in the early second quarter. WhatsApp is a widely used platform, and we want to make the process as seamless as possible,' Moosa added. The WhatsApp complaint number will be the same as the call center number, ensuring consistency. Consumers are also advised to visit for verified information and to be cautious of fraudulent links. By integrating technology-driven solutions, Dubai continues to enhance consumer rights, reinforcing its position as a global leader in smart governance and consumer protection. News Source: Khaleej Times
Gulf Insider
26-02-2025
- Business
- Gulf Insider
Dubai Fines 159 Companies $13,600 Over Telemarketing Rule Violations
Dubai authorities are clamping down on unwanted business phone calls with fines and warnings for rulebreakers. Dubai Corporation for Consumer Protection and Fair Trade (DCCPFT), part of the Dubai Department of Economy and Tourism (DET), has taken decisive steps to regulate telemarketing practices with the aim of protecting consumer rights and promoting positive business standards. These efforts have been implemented in coordination with the Ministry of Economy (MoEc) and the Telecommunications and Digital Government Regulatory Authority (TDRA), in accordance with Cabinet Decision No. 56 of 2024 concerning the regulation of telemarketing practices, and Cabinet Decision No. 57 of 2024 regarding violations and administrative penalties for actions contravening the provisions of Decision No. 56. These regulations aim to reduce unwanted telemarketing calls, ensuring consumer comfort and protecting their privacy. They also work to enhance consumer trust in businesses by ensuring that companies adhere to appropriate channels and timings for marketing their products, thereby building a positive business climate. Since the resolutions came into effect in August 2024, DCCPFT issued initial warnings to 174 companies in Dubai to ensure compliance. Subsequently, fines of AED50,000 ($13,600) were imposed on 159 companies that failed to adhere to the regulations. DCCPFT's robust approach aligns with the ambitious goals of the Dubai Economic Agenda, D33, to double the size of Dubai's economy by 2033 and to further enhance Dubai's position as a leading global destination for business and leisure. By curbing market-disruptive practices, DCCPFT is committed to creating a fair, competitive landscape that enhances economic stability and consumer protection. The regulatory legislation applies to all licensed companies in the UAE, including those in free zones, whose products and services are marketed through telephone calls. In accordance with the resolutions, key guiding principles for telemarketing activities include: Not contacting consumers whose numbers are registered in the 'Do Not Call Registry' (DNCR), which is managed by TDRA Only making calls from 9am to 6pm Notifying the consumer at the start of the call if it's being recorded
ARN News Center
26-02-2025
- Business
- ARN News Center
Dubai fines 159 firms for violating telemarketing rules
As many as 159 companies in Dubai have been fined AED 50,000 each for violating telemarketing regulations. These rules, part of Cabinet Decisions No. 56 and 57 of 2024, aim to protect consumer privacy, reduce cold calls and ensure marketing is done only during acceptable hours through appropriate channels. Since the resolutions came into effect in August 2024, the Dubai Corporation for Consumer Protection and Fair Trade (DCCPFT) issued warnings to 174 companies, and later imposed fines on 159 firms that failed to comply. The DCCPFT, part of the Dubai Department of Economy and Tourism (DET), has been enforcing the rules in collaboration with the Ministry of Economy and the Telecommunications & Digital Government Regulatory Authority (TDRA). The legislation applies to all licensed businesses in the UAE, including free zones, whose products and services are marketed through telephone calls. It outlines key rules such as not contacting consumers whose numbers are registered in the 'Do Not Call Registry' managed by the TDRA, only making calls from 09:00 am to 06:00 pm, and notifying customers if a call is being recorded.
Gulf Today
25-02-2025
- Business
- Gulf Today
159 companies fined for unwanted telemarketing calls in Dubai
Dubai Corporation for Consumer Protection and Fair Trade (DCCPFT), part of the Dubai Department of Economy and Tourism (DET), has taken decisive steps to regulate telemarketing practices with the aim of protecting consumer rights and promoting positive business standards. These efforts have been implemented in coordination with the Ministry of Economy (MoEc) and the Telecommunications and Digital Government Regulatory Authority (TDRA), in accordance with Cabinet Decision No. 56 of 2024 concerning the regulation of telemarketing practices, and Cabinet Decision No. 57 of 2024 regarding violations and administrative penalties for actions contravening the provisions of Decision No. 56. These regulations aim to reduce unwanted telemarketing calls, ensuring consumer comfort and protecting their privacy. They also work to enhance consumer trust in businesses by ensuring that companies adhere to appropriate channels and timings for marketing their products, thereby building a positive business climate. Since the resolutions came into effect in August 2024, DCCPFT issued initial warnings to 174 companies in Dubai to ensure compliance. Subsequently, fines of Dhs50,000 were imposed on 159 companies that failed to adhere to the regulations. DCCPFT's robust approach aligns with the ambitious goals of the Dubai Economic Agenda, D33, to double the size of Dubai's economy by 2033 and to further enhance Dubai's position as a leading global destination for business and leisure. By curbing market-disruptive practices, DCCPFT is committed to creating a fair, competitive landscape that enhances economic stability and consumer protection. The regulatory legislation applies to all licensed companies in the UAE, including those in free zones, whose products and services are marketed through telephone calls. In accordance with the resolutions, key guiding principles for telemarketing activities include not contacting consumers whose numbers are registered in the 'Do Not Call Registry' (DNCR), which is managed by TDRA, only making calls from 09:00 to 18:00, and notifying the consumer at the start of the call if it's being recorded.
