Latest news with #DubaiElectricityandWaterAuthority
Arabian Business
a day ago
- Business
- Arabian Business
Dubai's DEWA processes 7.2 million digital transactions in first half of 2025
Dubai Electricity and Water Authority (DEWA) has processed more than 7.2 million transactions across its digital platforms during the first half of 2025, achieving a digital service adoption rate of 99.5 per cent. The transactions were distributed across multiple channels: 1.1 million through the DEWA website, 2.6 million via the smart app, and 3.5 million through partner-supported platforms. DEWA enabled customers to seamlessly complete more than 7.2 million transactions across several digital platforms during the first half of 2025. #DEWANews — DEWA | Official Page (@DEWAOfficial) July 28, 2025 DEWA's digital excellence reaches new heights The utility completed more than 100 integration projects with 65 government and private organisations by the end of June 2025. Saeed Mohammed Al Tayer, MD & CEO of DEWA, said: 'In line with the wise directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, we continue our tireless efforts to enhance the quality of digital life and accelerate the digital transformation process in DEWA and the emirate of Dubai. 'We are keen to advance our leadership in employing AI innovation and the latest technologies to provide more efficient, effective and quality services, and to develop innovative digital solutions that enhance the experience and happiness of stakeholders, helping to reduce their carbon footprint and supporting sustainability efforts.' Al Tayer said the organisation remains committed to advancing leadership in artificial intelligence innovation and technology deployment to provide more efficient services and develop digital solutions that enhance stakeholder experience whilst reducing carbon footprint and supporting sustainability efforts. 'At DEWA, we have a secure and advanced digital infrastructure that keeps pace with our ambitions for digital transformation and our efforts to make Dubai a global centre for innovation and technology. We adopt the 'Services 360' policy in all our services to reduce procedures, achieve zero bureaucracy and help to establish a leading global system in government work,' Al Tayer added. DEWA operates a comprehensive ecosystem of digital channels, including its website, smart app and customer care centre systems. All platforms operate through green data centres that rely entirely on clean energy. The utility provides services through Rammas, its virtual employee supported by ChatGPT. Rammas is available across multiple platforms, including DEWA's website, smart app, Facebook page, Google Home, service robots, WhatsApp Business at 04-601 9999 and Amazon's Alexa.
Hi Dubai
a day ago
- Business
- Hi Dubai
DEWA Powers Over 7.2 million Digital Transactions in H1 2025, Achieves 99.5% Digital Adoption
The Dubai Electricity and Water Authority (DEWA) recorded over 7.2 million digital transactions across its digital platforms during the first half of 2025, marking a significant milestone in its digital transformation journey. The transactions included 1.1 million via DEWA's website, 2.6 million through its smart app, and 3.5 million through partner-supported channels, resulting in a digital adoption rate of 99.5%. His Excellency Saeed Mohammed Al Tayer, MD & CEO of DEWA, reaffirmed the authority's commitment to enhancing the quality of digital services in line with the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum. He highlighted the utility's ongoing efforts to integrate AI-powered innovations, reduce customer carbon footprints, and promote sustainability through green digital solutions. DEWA completed over 100 integration projects with 65 public and private sector organisations by the end of June 2025, supporting its vision for a connected and efficient digital ecosystem. The authority continues to expand its offerings through platforms like Rammas, its AI-powered virtual assistant, now integrated with ChatGPT and accessible via DEWA's website, app, WhatsApp, Facebook, Google Home, Alexa, and service robots. Built on a secure and sustainable infrastructure, DEWA's digital channels operate from green data centres powered by clean energy, aligning with the 'Services 360' policy aimed at reducing bureaucracy, streamlining service delivery, and positioning Dubai as a global leader in digital governance and innovation. News Source: Dubai Media Office
Gulf Today
4 days ago
- Business
- Gulf Today
DEWA firm on empowering students and teaching staff
Dubai Electricity and Water Authority (DEWA) is committed to empowering pupils, university students and teaching staff with insights into the latest clean and renewable energy technologies. By expanding their knowledge and refining their talents, DEWA fosters a spirit of research, creativity and innovation, inspiring young people to pursue scientific studies. Additionally, DEWA introduces pupils and university students to its key projects, initiatives and programmes that support national goals, strengthen Emirati identity and authentic values, and advance sustainable development. These efforts embody DEWA's social responsibility and dedication to nurturing future generations who will shape a more prosperous and sustainable tomorrow. 'We are keen to fulfil the directives of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to equip young people with the skills necessary to sustain progress and prepare a generation that is confident in its capabilities, proud of its values and identity, and able to compete globally across all fields. This will support the journey of anticipating, shaping and implementing a sustainable future,' said Saeed Mohammed Al Tayer, MD & CEO of DEWA. 'At DEWA, we believe in the importance of collective efforts to ensure optimal investment in human capital. We are dedicated to playing our social and national role by providing an educational environment that enhances the readiness of future generations to seize opportunities, face challenges and adapt to ongoing developments. This also fosters engagement and co-operation across all segments of society. 'During the Year of Community in the UAE, we are accelerating our efforts to firmly position Dubai as a premier hub of continuous innovation, knowledge advancement and sustainable development, thereby solidifying its status as a global leader in ongoing progress and lasting empowerment, and a global destination for youths who strive for excellence,' Al Tayer added. DEWA welcomes delegations of schoolchildren and university students to explore its major projects, most notably the Mohammed Bin Rashid Al Maktoum Solar Park, which is the largest single-site solar park in the world. Pupils and students also learn about the Sustainability and Innovation Centre, a global incubator for clean and renewable energy innovations, and the Research and Development Centre, which features unique, world-class laboratories. Additionally, they can attend the Water, Energy, Technology and Environment Exhibition (WETEX), one of the world's largest specialised exhibitions and the region's largest in energy, water, smart and sustainable cities, electric vehicles, sustainability and other related sectors. This offers them the opportunity to explore the latest innovations from thousands of local and international companies. In 2024, DEWA's power stations hosted 43 school visits, comprising 24 in-person and 19 virtual visits, with a total of 2,990 pupils from various schools in the UAE. The Sustainability and Innovation Centre welcomed 2,353 pupils and students, while the Research and Development Centre received 44 visitors. In addition, 3,776 students visited WETEX. DEWA also organises an annual summer camp for children and youths, offering a mix of educational and recreational activities and workshops in areas such as environment, technology and innovation. The camp aims to enhance personal skills and promote values such as teamwork and social responsibility. Moreover, DEWA runs a training programme for schoolchildren and university students during the summer to integrate them into the work environment and equip them with the knowledge and skills needed to build a strong professional future. It also organises two annual 'Future Engineer' camps (summer and winter) for the children of DEWA employees, aimed at developing skills in areas such as cyber security, information technology and various engineering disciplines. As part of its broader community outreach, DEWA delivers in-person and virtual awareness lectures in collaboration with government and private entities across the UAE and Dubai. Additionally, on Emirati Children's Day, DEWA holds a range of educational, cultural and recreational activities at its five childcare centres. The Sustainability and Innovation Centre also runs the CleanTech Youth Programme, which aims to prepare a new generation of clean energy and sustainability leaders.
Gulf Today
4 days ago
- Business
- Gulf Today
Dewa and Shell explore ways to advance clean energy drive
Saeed Mohammed Al Tayer, MD&CEO of Dubai Electricity and Water Authority (Dewa), welcomed a high-level delegation from Shell, led by Fakher Bader, Country Chair for Iraq and the UAE. The delegation included Geraldine Wessing, Chief Political Analyst – Strategy Insights & Scenarios; and Hessa Abdulla, MENA Media Lead. The meeting centered on Shell's latest report, The 2025 Energy Security Scenarios: Energy and Artificial Intelligence, which explores how AI could reshape global energy systems through three distinct pathways: Archipelagos, Horizon, and Surge. These scenarios are vital tools for strategic decision-making, helping stakeholders anticipate future challenges, assess risks, and identify opportunities in a rapidly evolving energy landscape. Discussions also highlighted opportunities for synergy in advancing a circular and green economy. Al Tayer shared Dewa's pioneering projects in clean energy, particularly the ongoing development of the Mohammed Bin Rashid Al Maktoum Solar Park, the world's largest single-site solar park based on the independent power producer (IPP) model. Its current capacity is 3,860 megawatts (MW), with a planned capacity of 7,260MW by 2030 (the original plan was 5,000 megawatts). The 1,800MW sixth phase of the solar park uses the latest bifacial solar photovoltaic technologies with single-axis tracking. This phase, developed under the IPP model, will provide clean energy for approximately 540,000 residences and reduce around 2.36 million tonnes of carbon emissions annually. Al Tayer also highlighted the Al Shera'a building, Dewa's new headquarters, which will be the tallest and largest net-positive energy government building in the world. Al Shera'a is designed to achieve platinum certification in Leadership in Energy and Environmental Design (LEED) and silver certification in the WELL Building Standard. The building will leverage advanced technologies including the Internet of Things (IoT), big data analytics and AI, alongside modern renewable energy solutions that ensure outstanding efficiency. He also underlined Dewa's remarkable achievements in adopting AI technologies. Dewa has launched a strategic roadmap to become the world's first AI-native utility, integrating artificial intelligence across all core operations. This supports Dewa's global leadership, ranking first worldwide in 12 key performance indicators in its areas of work. In 2024, Dewa recorded the world's lowest electricity transmission and distribution network losses at 2%, compared to 6% to 7% in Europe and the USA. Water transmission and distribution losses were also the lowest globally, at 4.5%. Additionally, Dewa set a world record for the lowest customer minutes lost (CML), achieving 0.94 minutes per year, compared to an average of 15 minutes in the European Union. Fakher Bader affirmed Shell's commitment to supporting the UAE's clean energy transition. Separately, Saeed Mohammed Al Tayer received recently the certificate for the Energy Infrastructure Award, which Dewa won at the prestigious 2024 S&P Global Platts Energy Awards for the Mohammed Bin Rashid Al Maktoum Solar Park. Outperforming 1,000 leading companies that applied for this global honour, Dewa is the first utility in the Middle East and North Africa to receive this award. The Platts Global Energy Awards, presented by S&P Global Commodity Insights, are a prestigious annual event recognising excellence in the energy industry. Often called the 'Oscars of the energy industry,' they acknowledge individuals and corporations for their achievements in innovation, leadership, and contributions to shaping the future of the energy sector. The awards cover various categories, including sustainability, innovation, energy infrastructure, and technology, and have been presented since 1999, drawing participation from leading global energy companies and innovators. Al Tayer said, 'Guided by the vision of President His Highness Sheikh Mohamed Biin Zayed Al Nahyan and His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, excellence has become a genuine and continuous approach in the UAE. Based on this proactive vision, and in line with the Dubai Clean Energy Strategy 2050 and the Dubai Net Zero Carbon Emissions Strategy 2050 to provide 100% of energy production capacity from clean sources by 2050, we look forward to broader horizons of leadership and innovation. We continue to strengthen our preparedness for the future and advance the sustainability of our robust, integrated infrastructure – ensuring it can meet the ambitions of both current and future generations while keeping pace with Dubai's flourishing urban and demographic growth. Dewa) has won two Reuters Global Energy Transition Awards 2025, presented by Thomson Reuters, the international news agency. WAM
Hi Dubai
6 days ago
- Business
- Hi Dubai
Saeed Mohammed Al Tayer Receives Sandhurst's Inaugural Life of Leadership Excellence Award
His Excellency Saeed Mohammed Al Tayer, Managing Director and CEO of Dubai Electricity and Water Authority (DEWA), has been honoured with the inaugural Life of Leadership Excellence Award by Sandhurst in the United Kingdom. This marks the first time the prestigious recognition has been awarded in the civilian sector, acknowledging Al Tayer's exceptional leadership and transformative contributions to the energy and water industries in the UAE. The award celebrates a lifetime of public service, innovation, and dedication to sustainable development, aligning with the core values of the Royal Military Academy Sandhurst. Al Tayer was selected for his distinguished career, which has played a key role in positioning Dubai and the UAE as global leaders in clean energy and utility excellence. Vaughan Kent-Payne, Director of The Sandhurst Trust, praised Al Tayer's commitment to leadership through service: The Sandhurst motto 'Serve to Lead' is at the heart of this award. His Excellency Al Tayer exemplifies this ideal, and we are honoured to present him with the first-ever civilian Life of Leadership Excellence Award. In his acceptance remarks, Al Tayer dedicated the award to the UAE's leadership. In the UAE, leading by example is embedded in our DNA, he said. This honour belongs to our wise leadership—His Highness Sheikh Mohamed bin Zayed Al Nahyan and His Highness Sheikh Mohammed bin Rashid Al Maktoum—whose vision continues to inspire our nation to reach new heights. He added that the principles of integrity, innovation, and sustainable excellence have been deeply instilled within DEWA's organisational culture. 'We serve as role models, committed to pushing boundaries and delivering world-class utility services, Al Tayer said. The award presentation also recognised the support and presence of key figures including Vaughan Kent-Payne, Major General Paul Nanson, Colonel Mike Cooke MBE, Colonel Richard Westley OBE MC, and Craig Preston, CEO of the Ducis Leadership Institute. With this recognition, Al Tayer becomes a global symbol of public sector leadership, and his work continues to reflect the UAE's ambitions of setting international standards in energy, sustainability, and governance. News Source: Dubai Media Office
