Latest news with #DurgaPrakash
Yahoo
4 days ago
- Business
- Yahoo
McDonald's to Double Down on AI by 2027; India to Play Central Role
McDonald's (MCD, Financials) plans to double its artificial intelligence push by 2027; executives say India will be at the heart of that effort. The fast?food chain has chosen Hyderabad as its largest global office outside the U.S.; the hub will focus on data governance, engineering and platform architecture. Warning! GuruFocus has detected 2 Warning Signs with NSE:SERVOTECH. Deshant Kaila, head of Global Business Services operations, said the company is still in the early stages; exact investment figures aren't set. But the priority is clearAI?driven ordering, sales forecasting, pricing decisions and performance tracking; the company is also working on a personalized app to operate across countries. McDonald's is already using AI to verify orders at 400 restaurants; the system spots and corrects mistakes before customers receive their food. The goal is to scale that technology to 40,000 locations worldwide by 2027; according to Durga Prakash, head of technology for global offices, the expansion is key to improving efficiency. The company's India focus will lean on technology and tools rather than large headcount growth; however, it plans to build a deep AI talent base. McDonald's is also exploring a new global office in Poland, joining India and Mexico as core operational centers. Earlier this year, the state of Telangana announced that McDonald's would open a global capability center in Hyderabad, employing 2,000 people; India's global capability centers have evolved from low?cost outsourcing sites to high?skill operations supporting strategy, research and development. This article first appeared on GuruFocus. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
4 days ago
- Business
- Yahoo
McDonald's to boost AI investments by 2027 with focus on India
McDonald's plans to increase its investments in AI by 2027, with India positioned as a central hub for data governance, engineering and platform architecture, as reported by Reuters. The fast food chain, which has been operating in India since 1996, runs hundreds of restaurants across the country and has established a global office in Hyderabad, in the Indian state of Telangana, aiming to make this the largest outside the US. As part of its AI initiatives, McDonald's is implementing technology to verify orders at 400 locations to minimise errors before orders reach customers. The company anticipates expanding this system to 40,000 restaurants worldwide by 2027, according to global offices technology head Durga Prakash. The focus of McDonald's efforts in India will be on building its AI team, with a greater emphasis on tech and tools rather than increasing headcount. The company is also exploring the establishment of a global office in Poland, similar to its operations in India and Mexico. It is leveraging AI tools for operational aspects such as sales forecasting, pricing strategies and product performance evaluation. The company is also developing a personalised app to function across multiple countries. In early 2025, the government of Telangana announced that McDonald's would launch a global capability centre in Hyderabad, creating 2,000 jobs. In August 2024, McDonald's India – North and East announced its intention to utilise generative AI for the creation of its Signature Collection Gourmet Burgers. The brand introduced its "Imagined in AI" campaign, which involved the development of gourmet burgers through a combination of customer input and AI-generated visuals. "McDonald's to boost AI investments by 2027 with focus on India" was originally created and published by Verdict Food Service, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Error while retrieving data Sign in to access your portfolio Error while retrieving data Error while retrieving data Error while retrieving data Error while retrieving data
Fast Company
01-08-2025
- Business
- Fast Company
McDonald's announces plans to strengthen AI investments by 2027
McDonald's plans to 'double down' on its artificial intelligence investments by 2027 and is betting on India to be a key hub for data governance, engineering and platform architecture, a senior executive said on Friday. The fast-food giant, which entered India in 1996, operates hundreds of restaurants across the country and recently set up a global office in the southern city of Hyderabad, with an aim to make it the largest outside the United States. 'We're still in the early stages, so it's hard to pin down the exact investment,' McDonald's head of Global Business Services operations, Deshant Kaila, said in an interview on the sidelines of an event in Hyderabad. McDonald's is using AI to verify orders at 400 restaurants to pre-empt errors before handing them over to customers, and expects to roll this out to 40,000 locations globally by 2027, Durga Prakash, head of technology (global offices), said. The fast-food giant is also using AI tools to forecast sales, decide on pricing and assess product performance and is building a personalised app, which would work across countries, according to Kaila. He said the India push will centre on building its AI team, but added that spending will lean more toward technology and tools, not headcount. The company is in talks to set up a global office in Poland, just like the ones in India and Mexico, according to Durga Prakash. Earlier this year, the southern Indian state of Telangana said that McDonald's would launch a global capability center, employing 2,000 people in Hyderabad. India's global capability centers, once low-cost outsourcing hubs for global corporations, have evolved to support their parent organisations in domains ranging from operations and finance to research and development.
