Latest news with #ESAFBank
Yahoo
31-07-2025
- Business
- Yahoo
ESAF Small Finance Bank Selects SugarCRM to Power Customer Relationship Management and Digital Banking for Over 9 Million Indian Customers
Sugar will integrate with more than 15 different systems, serving as the unified customer experience engine for ESAF Bank's modernization of banking for the digital era THRISSUR, KERALA, India, July 31, 2025--(BUSINESS WIRE)--ESAF Small Finance Bank (ESAF SFB) has selected SugarCRM as a key technology partner to support its digital transformation as part of ESAF Bank's multi-year StratoNeXt initiative. ESAF Bank will use the platform to deliver a more connected, modern banking experience to its more than 9 million customers. With 787 branches across India's 26 States, ESAF Bank is modernizing its core systems to enhance service delivery, ensure compliance with evolving regulations, and move toward fully digital, data-driven operations. Sugar will be the central engine for ESAF Bank's unified customer experience strategy, supporting real-time engagement, deep personalization and seamless service across all touchpoints – delivering a single source of truth across departments and systems for real-time visibility into every customer relationship. The platform will integrate with over 15 internal systems, including core banking, loan origination, digital onboarding, contact center, and marketing tools. By bringing together sales and service, ESAF Bank can better manage customer inquiries and leads – whether they come from a branch, website, call center, or mobile app – resulting in faster and more consistent customer responses. As part of ESAF Bank's regulated processes, Sugar will also support the creation of Customer Information Files (CIFs) directly within the system, giving each customer a unique ID that links all their accounts – a key part of ensuring data integrity across the bank. To further meet regulatory requirements, Sugar will be hosted locally at ESAF Bank's data centers in India, ensuring full compliance with Reserve Bank of India (RBI) data security regulations. "At ESAF Bank, our mission is to serve customers with care, precision, and speed – especially in communities where financial access is limited," said George K. John, Executive Director, ESAF Small Finance Bank. "SugarCRM will give our teams a full, real-time view of every customer and every interaction. It's a critical step toward building a digitally connected, customer-focused bank that's scalable, compliant, and ready for the future. Apart from efficiently catering to customer needs, this will help us strengthen customer experience and optimize our marketing spend." "Customer experience is a crucial strategic differentiator for banks by making interactions with customers faster and easier and more personalized," said SugarCRM's James Frampton, Chief Revenue Officer. "Sugar will help ESAF Bank bring together data from branches, online banking, mobile apps, and other systems. This will make it easier to resolve issues quickly, tailor service to each customer, and stay compliant with regulations. We're proud to play a central role in ESAF Bank's transformation." About SugarCRM SugarCRM software solutions help sales teams reach their highest potential. Designed to cut through complexity, prioritize opportunities, and increase upsell using the resources they already have, SugarCRM is ideal for complex, relationship-driven industries – such as manufacturing, wholesale and distribution – looking to accelerate growth and drive smarter decision-making. Thousands of companies in over 120 countries rely on SugarCRM to engage with clarity, sell with consistency and close with confidence. Headquartered in the San Francisco Bay Area, SugarCRM is backed by Accel-KKR. For more information about SugarCRM, visit: View source version on Contacts Media Contacts: Erin LutzLutz Public Relations and Marketing (for SugarCRM)erin@ 949.293.1055 Sarita KincaidVice President, Corporate Communications, 408.913.2090 Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Business Wire
31-07-2025
- Business
- Business Wire
ESAF Small Finance Bank Selects SugarCRM to Power Customer Relationship Management and Digital Banking for Over 9 Million Indian Customers
THRISSUR, KERALA, India--(BUSINESS WIRE)--ESAF Small Finance Bank (ESAF SFB) has selected SugarCRM as a key technology partner to support its digital transformation as part of ESAF Bank's multi-year StratoNeXt initiative. ESAF Bank will use the platform to deliver a more connected, modern banking experience to its more than 9 million customers. ESAF Bank has selected the SugarCRM platform to deliver a more connected, modern banking experience to its more than 9 million customers throughout India. With 787 branches across India's 26 States, ESAF Bank is modernizing its core systems to enhance service delivery, ensure compliance with evolving regulations, and move toward fully digital, data-driven operations. Sugar will be the central engine for ESAF Bank's unified customer experience strategy, supporting real-time engagement, deep personalization and seamless service across all touchpoints – delivering a single source of truth across departments and systems for real-time visibility into every customer relationship. The platform will integrate with over 15 internal systems, including core banking, loan origination, digital onboarding, contact center, and marketing tools. By bringing together sales and service, ESAF Bank can better manage customer inquiries and leads – whether they come from a branch, website, call center, or mobile app – resulting in faster and more consistent customer responses. As part of ESAF Bank's regulated processes, Sugar will also support the creation of Customer Information Files (CIFs) directly within the system, giving each customer a unique ID that links all their accounts – a key part of ensuring data integrity across the bank. To further meet regulatory requirements, Sugar will be hosted locally at ESAF Bank's data centers in India, ensuring full compliance with Reserve Bank of India (RBI) data security regulations. 'At ESAF Bank, our mission is to serve customers with care, precision, and speed – especially in communities where financial access is limited,' said George K. John, Executive Director, ESAF Small Finance Bank. 'SugarCRM will give our teams a full, real-time view of every customer and every interaction. It's a critical step toward building a digitally connected, customer-focused bank that's scalable, compliant, and ready for the future. Apart from efficiently catering to customer needs, this will help us strengthen customer experience and optimize our marketing spend.' 'Customer experience is a crucial strategic differentiator for banks by making interactions with customers faster and easier and more personalized,' said SugarCRM's James Frampton, Chief Revenue Officer. 'Sugar will help ESAF Bank bring together data from branches, online banking, mobile apps, and other systems. This will make it easier to resolve issues quickly, tailor service to each customer, and stay compliant with regulations. We're proud to play a central role in ESAF Bank's transformation.' About SugarCRM SugarCRM software solutions help sales teams reach their highest potential. Designed to cut through complexity, prioritize opportunities, and increase upsell using the resources they already have, SugarCRM is ideal for complex, relationship-driven industries – such as manufacturing, wholesale and distribution – looking to accelerate growth and drive smarter decision-making. Thousands of companies in over 120 countries rely on SugarCRM to engage with clarity, sell with consistency and close with confidence. Headquartered in the San Francisco Bay Area, SugarCRM is backed by Accel-KKR. For more information about SugarCRM, visit:
The Hindu
16-07-2025
- The Hindu
Minor held on charge of bank robbery bid
A 17-year-old boy accused in a bank robbery case in Cheruvathur was arrested by the Chandera police and later released to his father's custody, as per the Juvenile Justice (Care and Protection of Children) Act. The boy was nabbed in connection with a break-in at the ESAF Bank near Pakkanar theatre in the early hours of June 29. He allegedly broke the lock, entered the premises, and attempted to breach the strongroom but failed. He then targeted a nearby hotel and a petrol pump, stealing ₹7,000 and a mobile phone. The police said that the boy was already wanted in several theft cases under the limits of Hosdurg, Kannur Town, Chandera, Nileswaram, Ambalathara and Bekal stations. As per the Juvenile Justice Act, a minor committing an offence for the first time must be released to the custody of a guardian. In line with this provision, the boy was produced before the court and released to his father.
Time of India
16-07-2025
- Time of India
Cops recover 39L out of 40L robbed sum
Kozhikode: In a significant breakthrough in the case of robbing Rs 40 lakh from a bank employee at Pantheerankavu near Kozhikode, police have recovered Rs 39 lakh of the swindled amount. Tired of too many ads? go ad free now The money, part of the amount robbed by accused Shibin Lal, was found packed in plastic and buried in a plot about half-a-kilometre from his house at Pallipuram near Pantheerankavu. The robbery took place on June 11 and Shibin Lal was arrested three days later. At the time of the arrest, only Rs 55,000 was recovered and Shibin Lal claimed to have handed over ₹45,000 to a third accused, Dinaranju alias Kuttappi. The second accused, Shibin Lal's wife Krishnalekha, and Kuttappi were arrested on June 23. Shibin Lal and Krishnalekha misled officials at ESAF Bank by claiming that they had gold worth Rs 40 lakh pledged at a private firm. They produced fake receipts and convinced the bank to give them Rs 40 lakh in cash to take over the pledged gold and mortgage at ESAF bank. The bank staff came to Pantheerankavu with the required cash to reclaim the pledged gold from the firm where he had pledged it. As the bank staff stepped out of the car, Shibin Lal snatched the cash from them and fled on a scooter parked nearby. Though Shibin Lal was interrogated twice after the incident, he consistently withheld the location of the remaining Rs 39 lakh. It was only during a third custodial interrogation that he confessed and revealed the location where he had buried the money. Police said shortly after the robbery that Shibin Lal switched off all three of his mobile phones. He set aside Rs 1 lakh for his expenses and secretly buried the remaining Rs 39 lakh in a private property, before escaping to Palakkad. Tired of too many ads? go ad free now Feroke ACP A M Siddique said the breakthrough came following a tip-off that someone had approached a private financial institution on Shibin Lal's behalf, asking whether a Rs 35 lakh one-time settlement could be made in lieu of an outstanding ₹80 lakh loan. Another lead came from CCTV footage in Kondotti area which showed Shibin Lal travelling without the bag. After that Shibin Lal was questioned again during which he revealed the actual location.
Time of India
15-07-2025
- Time of India
Pantheerankavu robbery: Cops recover Rs 39 lakh out of Rs 40 lakh robbed sum
Kozhikode: In a significant breakthrough in the case of robbing Rs 40 lakh from a bank employee at Pantheerankavu near Kozhikode, police have recovered Rs 39 lakh of the swindled amount. The money, part of the amount robbed by accused Shibin Lal, was found packed in plastic and buried in a plot about half-a-kilometre from his house at Pallipuram near Pantheerankavu. The robbery took place on June 11 and Shibin Lal was arrested three days later. At the time of the arrest, only Rs 55,000 was recovered and Shibin Lal claimed to have handed over ₹45,000 to a third accused, Dinaranju alias Kuttappi. The second accused, Shibin Lal's wife Krishnalekha, and Kuttappi were arrested on June 23. Shibin Lal and Krishnalekha misled officials at ESAF Bank by claiming that they had gold worth Rs 40 lakh pledged at a private firm. They produced fake receipts and convinced the bank to give them Rs 40 lakh in cash to take over the pledged gold and mortgage at ESAF bank. The bank staff came to Pantheerankavu with the required cash to reclaim the pledged gold from the firm where he had pledged it. As the bank staff stepped out of the car, Shibin Lal snatched the cash from them and fled on a scooter parked nearby. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like 4BHK+Family Lounge+Utility room at 4.49Cr (All Incl)* ATS Triumph, Gurgaon Book Now Undo Though Shibin Lal was interrogated twice after the incident, he consistently withheld the location of the remaining Rs 39 lakh. It was only during a third custodial interrogation that he confessed and revealed the location where he had buried the money. Police said shortly after the robbery that Shibin Lal switched off all three of his mobile phones. He set aside Rs 1 lakh for his expenses and secretly buried the remaining Rs 39 lakh in a private property, before escaping to Palakkad. Feroke ACP A M Siddique said the breakthrough came following a tip-off that someone had approached a private financial institution on Shibin Lal's behalf, asking whether a Rs 35 lakh one-time settlement could be made in lieu of an outstanding ₹80 lakh loan. Another lead came from CCTV footage in Kondotti area which showed Shibin Lal travelling without the bag. After that Shibin Lal was questioned again during which he revealed the actual location.
