Latest news with #ESAFSmallFinanceBank
Business Standard
3 hours ago
- Business
- Business Standard
ESAF Small Finance Bank reports standalone net loss of Rs 81.22 crore in the June 2025 quarter
Total Operating Income decline 18.99% to Rs 828.23 croreNet loss of ESAF Small Finance Bank reported to Rs 81.22 crore in the quarter ended June 2025 as against net profit of Rs 62.77 crore during the previous quarter ended June 2024. Total Operating Income declined 18.99% to Rs 828.23 crore in the quarter ended June 2025 as against Rs 1022.34 crore during the previous quarter ended June EndedJun. 2025Jun. 2024% Operating Income828.231022.34 -19 OPM %17.6339.48 -PBDT-109.2084.92 PL PBT-109.2084.92 PL NP-81.2262.77 PL Powered by Capital Market - Live News
Business Wire
31-07-2025
- Business
- Business Wire
ESAF Small Finance Bank Selects SugarCRM to Power Customer Relationship Management and Digital Banking for Over 9 Million Indian Customers
THRISSUR, KERALA, India--(BUSINESS WIRE)--ESAF Small Finance Bank (ESAF SFB) has selected SugarCRM as a key technology partner to support its digital transformation as part of ESAF Bank's multi-year StratoNeXt initiative. ESAF Bank will use the platform to deliver a more connected, modern banking experience to its more than 9 million customers. ESAF Bank has selected the SugarCRM platform to deliver a more connected, modern banking experience to its more than 9 million customers throughout India. With 787 branches across India's 26 States, ESAF Bank is modernizing its core systems to enhance service delivery, ensure compliance with evolving regulations, and move toward fully digital, data-driven operations. Sugar will be the central engine for ESAF Bank's unified customer experience strategy, supporting real-time engagement, deep personalization and seamless service across all touchpoints – delivering a single source of truth across departments and systems for real-time visibility into every customer relationship. The platform will integrate with over 15 internal systems, including core banking, loan origination, digital onboarding, contact center, and marketing tools. By bringing together sales and service, ESAF Bank can better manage customer inquiries and leads – whether they come from a branch, website, call center, or mobile app – resulting in faster and more consistent customer responses. As part of ESAF Bank's regulated processes, Sugar will also support the creation of Customer Information Files (CIFs) directly within the system, giving each customer a unique ID that links all their accounts – a key part of ensuring data integrity across the bank. To further meet regulatory requirements, Sugar will be hosted locally at ESAF Bank's data centers in India, ensuring full compliance with Reserve Bank of India (RBI) data security regulations. 'At ESAF Bank, our mission is to serve customers with care, precision, and speed – especially in communities where financial access is limited,' said George K. John, Executive Director, ESAF Small Finance Bank. 'SugarCRM will give our teams a full, real-time view of every customer and every interaction. It's a critical step toward building a digitally connected, customer-focused bank that's scalable, compliant, and ready for the future. Apart from efficiently catering to customer needs, this will help us strengthen customer experience and optimize our marketing spend.' 'Customer experience is a crucial strategic differentiator for banks by making interactions with customers faster and easier and more personalized,' said SugarCRM's James Frampton, Chief Revenue Officer. 'Sugar will help ESAF Bank bring together data from branches, online banking, mobile apps, and other systems. This will make it easier to resolve issues quickly, tailor service to each customer, and stay compliant with regulations. We're proud to play a central role in ESAF Bank's transformation.' About SugarCRM SugarCRM software solutions help sales teams reach their highest potential. Designed to cut through complexity, prioritize opportunities, and increase upsell using the resources they already have, SugarCRM is ideal for complex, relationship-driven industries – such as manufacturing, wholesale and distribution – looking to accelerate growth and drive smarter decision-making. Thousands of companies in over 120 countries rely on SugarCRM to engage with clarity, sell with consistency and close with confidence. Headquartered in the San Francisco Bay Area, SugarCRM is backed by Accel-KKR. For more information about SugarCRM, visit:
Time of India
29-07-2025
- Business
- Time of India
Focus on Social Transformation in Vidarbha at IIM N Meet
Nagpur: A diverse gathering of over 300 changemakers, including social leaders, NGO representatives, industry experts, government officials, and academicians, came together at IIM Nagpur for the Philanthropy Conclave and Leadership Summit 2025. The two-day event served as a platform to exchange ideas, foster collaboration, and drive forward a shared vision for inclusive and sustainable development in Vidarbha and beyond. The conclave was inaugurated in the presence of Washim district collector Bhuvneshwari S, managing director and CEO of Crowdera Singapore Rajan Samuel, CEO of Transrail Lighting Limited D Suryanarayan, India chairperson of Nagpur First Tanveer Mirza, angel investor Shashikant Chaudhary, executive director of ESAF Small Finance Bank George K John, and investment advisor at the chief minister's office in Vidarbha Shivani Dani. The programme featured masterclasses, panel discussions, and action sessions, with deep dives into topics such as CSR compliance, NGO capacity building, water conservation, 'Tech for Good', and leadership in governance. "True transformation happens when we invest in people and their land. Through sustainable agriculture, water conservation, and local leadership, we create not just livelihoods, but dignity, resilience, and lasting prosperity," said Bhuvneshwari S. "Transformation is not just about scale, but is rooted in a shared vision, consistent purpose, and inclusive ownership. Vidarbha can lead the next phase of India's collaborative development," Rajan Samuel said. T he conclave concluded with the announcement of the Vidarbha Social Transformation Declaration, a collective pledge toward inclusive development, strong institutions, and sustainable progress. The event was organized by Crowdera Foundation in collaboration with Nagpur First, ICTRD, Sahyadri Foundation, IIM Nagpur, and Metropolitan Institute, with support from Transrail Lighting Ltd, WCL, Lupin Foundation, Micro Filter Limited, and ESAF Small Finance Bank.
Business Standard
23-07-2025
- Business
- Business Standard
Shriram Life Insurance Partners with ESAF Small Finance Bank to Serve Underserved Markets
NewsVoir Hyderabad (Telangana) [India], July 23: Shriram Life Insurance Company (SLIC) has partnered with ESAF Small Finance Bank to expand the reach of life insurance products to the underserved segments across India. As part of the partnership, ESAF Bank will act as a corporate agent for Shriram Life, distributing its insurance offerings through ESAF's branch network. The partnership focuses on reaching first-time insurance buyers, low-income families, and rural households. ESAF Small Finance Bank received its banking licence from the Reserve Bank of India in November 2016 and started operations on March 10, 2017. As of June 30, 2025, it operates 788 branches, 713 ATMs, and 1,095 customer service centres across 24 states and two Union Territories, serving a customer base of over 5.6 million with socially responsible banking solutions. "At Shriram Life, our mission has always been to serve the underserved by making insurance simple, affordable, and truly within reach. We believe protection should not be a privilege, but a basic financial right for every Indian household--no matter where they live or what they earn. That's why this partnership matters. With ESAF's strong local presence and our shared commitment, together we can help fulfill the vision of 'Insurance for All'," said Casparus J.H. Kromhout, MD and CEO, Shriram Life Insurance. "This partnership strengthens our mission of serving the underserved by providing essential insurance solutions that promote financial security and resilience. Together, we're committed to building a more inclusive and empowered future for our communities," said K. Paul Thomas, MD and CEO, ESAF Small Finance Bank. This partnership supports both companies' efforts to promote financial inclusion by offering simple, relevant, and accessible protection to those who need it most. Shriram Life Insurance is committed to serving the underserved and unserved segments of India, focusing on families that truly need financial protection. With a network of 478 branches across the country, the company offers a range of affordable products including term, endowment, ULIPs, and annuities--tailored for rural and urban middle-class customers. Shriram Life maintains an average individual policy size of Rs. 25,346 and a non-single premium ticket size of Rs. 24,112, significantly below the industry average. With over 14.4 lakh in-force policyholders and Rs. 13,207 crore in Assets Under Management, the company continues to drive financial inclusion by addressing the real needs of households earning Rs. 4-15 lakh annually, despite the inherent challenges in this segment. ESAF Small Finance Bank, which commenced operations in 2017, is dedicated to advancing social and financial inclusion in India. Staying true to its mission of serving the underserved and unserved, the Bank empowers women, micro-entrepreneurs, and rural communities through a community-centric approach that blends technology with deep local insights. ESAF's banking model is guided by the principles of People, Planet, and Prosperity, reflecting its commitment to inclusive growth and sustainable development. A share of the Bank's profits is reinvested into social initiatives that create meaningful impact across its areas of operation. Backed by a 33-year legacy rooted in its beginnings as a mission-driven NGO founded in 1992, ESAF has grown into a trusted banking partner for millions, fostering financial independence and resilience at the grassroots level.
Fashion Value Chain
23-07-2025
- Business
- Fashion Value Chain
Shriram Life Insurance Partners with ESAF Small Finance Bank to Serve Underserved Markets
Shriram Life Insurance Company (SLIC) has partnered with ESAF Small Finance Bank to expand the reach of life insurance products to the underserved segments across India. As part of the partnership, ESAF Bank will act as a corporate agent for Shriram Life, distributing its insurance offerings through ESAF's branch network. The partnership focuses on reaching first-time insurance buyers, low-income families, and rural households. (On the Left) K. Paul Thomas, MD and CEO, ESAF Small Finance Bank and (on the right) Casparus J.H. Kromhout, MD and CEO, Shriram Life Insurance ESAF Small Finance Bank received its banking licence from the Reserve Bank of India in November 2016 and started operations on March 10, 2017. As of June 30, 2025, it operates 788 branches, 713 ATMs, and 1,095 customer service centres across 24 states and two Union Territories, serving a customer base of over 5.6 million with socially responsible banking solutions. 'At Shriram Life, our mission has always been to serve the underserved by making insurance simple, affordable, and truly within reach. We believe protection should not be a privilege, but a basic financial right for every Indian household-no matter where they live or what they earn. That's why this partnership matters. With ESAF's strong local presence and our shared commitment, together we can help fulfill the vision of 'Insurance for All',' said Casparus J.H. Kromhout, MD and CEO, Shriram Life Insurance. 'This partnership strengthens our mission of serving the underserved by providing essential insurance solutions that promote financial security and resilience. Together, we're committed to building a more inclusive and empowered future for our communities,' said K. Paul Thomas, MD and CEO, ESAF Small Finance Bank. This partnership supports both companies' efforts to promote financial inclusion by offering simple, relevant, and accessible protection to those who need it most. About Shriram Life Insurance Company Shriram Life Insurance is committed to serving the underserved and unserved segments of India, focusing on families that truly need financial protection. With a network of 478 branches across the country, the company offers a range of affordable products including term, endowment, ULIPs, and annuities-tailored for rural and urban middle-class customers. Shriram Life maintains an average individual policy size of Rs. 25,346 and a non-single premium ticket size of Rs. 24,112, significantly below the industry average. With over 14.4 lakh in-force policyholders and Rs. 13,207 crore in Assets Under Management, the company continues to drive financial inclusion by addressing the real needs of households earning Rs. 4-15 lakh annually, despite the inherent challenges in this segment. About ESAF ESAF Small Finance Bank, which commenced operations in 2017, is dedicated to advancing social and financial inclusion in India. Staying true to its mission of serving the underserved and unserved, the Bank empowers women, micro-entrepreneurs, and rural communities through a community-centric approach that blends technology with deep local insights. ESAF's banking model is guided by the principles of People, Planet, and Prosperity, reflecting its commitment to inclusive growth and sustainable development. A share of the Bank's profits is reinvested into social initiatives that create meaningful impact across its areas of operation. Backed by a 33-year legacy rooted in its beginnings as a mission-driven NGO founded in 1992, ESAF has grown into a trusted banking partner for millions, fostering financial independence and resilience at the grassroots level.
