29-07-2025
EasyVista Advances Everyday AI in ITSM with New Platform Release 2025.2
NEW YORK--(BUSINESS WIRE)--EasyVista, the global technology company dedicated to empowering IT, today announced the launch of EasyVista Platform 2025.2, a significant update that deepens the use of AI across the platform while introducing practical enhancements in security, automation, and user experience.
AI isn't just a promise, it's now part of how work gets done in the EasyVista Platform.
This latest release continues EasyVista's strategy to embed AI into the fabric of everyday IT work, making it easier for organizations to streamline operations, drive efficiency, and prepare for what's next without disruptive change.
'AI isn't just a promise, it's now part of how work gets done in the EasyVista Platform,' said Loic Besnard, Chief Product Officer, EasyVista. 'With 2025.2, we're giving our customers smarter tools that fit naturally into their daily workflows, including automatically generating knowledge from incidents and providing sharper recommendations, as well as powering self-service with advanced language models.'
Key updates in EV Service Manager include:
Auto-generated knowledge: Agents can create knowledge articles directly from incidents, saving manual effort and accelerating knowledge sharing.
More accurate suggestion cards: AI-powered recommendations have been fine-tuned to better assist agents and speed up resolutions.
LLM-based self-service: EV Pulse AI Conversations is a new chatbot powered by large language models (LLMs), providing more natural, context-aware support.
The release includes a new home canvas, an individually configurable homepage where IT support agents can configure KPIs, charts, and other widgets. Other 2025.2 improvements include targeted improvements in security, reporting, and UX that help teams work more effectively and stay compliant.
This release also comes as organizations are actively seeking better ways to leverage AI. A recent EasyVista survey of IT leaders found that 71% indicated AI is important to ITSM success, underscoring its increasing importance in operational strategies. When asked what would most improve their ITSM practices, 56% cited the need for easy-to-use AI and automation capabilities, ranking just behind additional training for IT staff. Automating workflows and introducing AI to boost efficiency are both top priorities for the next 12 months.
EV Platform 2025.2 is available for all EasyVista customers.
About EasyVista
EasyVista is a global technology company dedicated to empowering IT. With a long-standing commitment to innovation, security, and customer success, we help organizations transform data governance into a competitive advantage and navigate the AI revolution with confidence and agility. Our purpose-built platform delivers seamless automation, robust service management, and global scalability, enabling IT teams to standardize, secure, and optimize operations at scale. Trusted by leading organizations worldwide, EasyVista supports businesses in every industry in developing tailored solutions that enable them to thrive.
