Latest news with #EdgarMartínez
Techday NZ
7 hours ago
- Business
- Techday NZ
ManageEngine unveils MSP Central to streamline provider operations
ManageEngine has introduced MSP Central, a cloud-native platform intended to unify and streamline managed service provider (MSP) operations. The platform, developed in-house by ManageEngine, brings together key functionalities such as service workflows, device control, threat protection, and performance monitoring within a single interface. It supports the day-to-day requirements of MSPs, including multi-client environments, technician efficiency, and scalability of services. The global managed services sector continues to expand, with projections indicating the market could grow to USD $511 billion by 2029. This trend is increasing competitive pressures on MSPs to deliver high-quality services at scale, while maintaining operational efficiency and security for their customers. Industry requirements "We had technicians switching between multiple consoles just to resolve a single client incident—a real drag on time and ticket volume," said Edgar Martínez, Business Manager at EvolutionIT, an early adopter of MSP Central. "We were looking for a tool that could bring together everything our team needs without adding complexity or locking us into a rigid stack." MSP Central addresses these challenges by offering a unified, modular platform, designed to manage multiple aspects of MSP operations such as technician workflows, asset management, endpoint protection, and network health monitoring. Its architecture is cloud-native, supports native multi-tenancy, and enables detailed role-based access control. MSPs can select the modules most relevant to their needs and expand their use of the platform incrementally. Platform features The platform incorporates several core features aimed at supporting MSPs in critical operational areas. These include remote monitoring and management (RMM), professional services automation (PSA), and advanced server monitoring across operating systems and virtual environments. Security functions cover endpoint protection, vulnerability management, and anti-ransomware capabilities. MSP Central is built to boost productivity with automation and artificial intelligence tools, including ticket summarisation, sentiment detection, alert correlation, and predictive analytics. It also integrates with a wide range of third-party IT, security, and business tools through open APIs or pre-built connectors. The platform is compatible with various cloud marketplaces and partner ecosystems, further contributing to its flexibility. With MSP Central, we're bringing together the best of ManageEngine's proven IT management and security capabilities in a platform designed from the ground up for MSPs," said Mathivanan Venkatachalam, Vice President at ManageEngine. "While each of these modules stands strong on its own, together they form a truly unified platform—delivering a single, connected experience for service providers. This approach lets MSPs consolidate their operations, eliminate tool sprawl, and enable their teams to work more efficiently and effectively—all from a unified console. The modular architecture allows MSPs to adopt only the components they need, with no required bundling or mandatory licensing arrangements. Centralised performance monitoring covers infrastructure across Windows, Linux, databases, and virtual systems, with capabilities such as automated alerts and access to in-depth metrics. Future plans MSP Central forms the basis of ManageEngine's MSP platform strategy, intended to cover a wide range of managed services. Planned developments include the integration of areas like security information and event management (SIEM), privileged access management, and advanced analytics. The objective is to enable MSPs and managed security service providers (MSSPs) to manage compliance requirements and operational needs within a unified platform. Our goal is to give MSPs a platform that adapts to their growth, supports their preferred tools, and eliminates the friction of fragmented systems. We're starting with RMM, PSA, and advanced server monitoring, but this is just the beginning. Our vision is to bring all of ManageEngine's standalone MSP tools together under this platform, delivering depth, flexibility, and scalability that helps providers grow alongside their clients' needs. MSP Central is designed to support MSPs for the long haul," added Venkatachalam. MSP Central is available globally and features a modular approach to pricing, allowing MSPs to select and pay for only the services required for their operations.
Hans India
16 hours ago
- Business
- Hans India
ManageEngine Launches MSP Central: A Platform Built for Strengthening Modern MSP Infrastructure
ManageEngine, a division of Zoho Corporation and a leading provider of enterprise IT management solutions, today announced the launch of MSP Central, a unified platform designed to help MSPs streamline service delivery, device management, threat protection, and infrastructure monitoring from a single interface. ManageEngine focuses on addressing specific operational models and business challenges of MSPs, developing tools that support multi-client environments, technician efficiency, and service scalability. MSP Central brings together these capabilities into a unified platform tailored to how MSPs deliver and manage IT services today. Meeting the Evolving Needs of MSPs IDC India forecasts that India's managed services market will grow at a CAGR of 10.5% to cross $8.4 billion by 2027, driven by hybrid cloud adoption, remote work infrastructure, and growing cybersecurity mandates. According to NASSCOM, over 60% of Indian SMBs now rely on MSPs for their core IT infrastructure, cybersecurity, and business continuity. The demand is further fueled by the expansion of digital transformation initiatives in Tier-2 and Tier-3 cities, where local MSPs are playing a pivotal role in bridging the IT gap. MSPs are under increasing pressure to scale operations without compromising service quality, as they strive to deliver strategic value to customers and stand out in a competitive market 'We had technicians switching between multiple consoles just to resolve a single client incident, a real drag on time and ticket volume,' said Edgar Martínez, Business Manager, EvolutionIT, an early adopter of MSP Central from Chile. We were looking for a tool that could bring together everything our team needs without adding complexity or locking us into a rigid stack.' MSP Central directly addresses this fragmentation by offering a unified platform to manage day-to-day operations across clients, from technician workflows and asset visibility to endpoint protection and network health monitoring. Its modular, cloud-native architecture supports native multi-tenancy, fine-grained role-based access control, and seamless integrations with both Zoho apps and third-party tools. This gives MSPs the flexibility to adopt only the modules they need and expand at their own pace. Features Designed to Support MSP Operations 'With MSP Central, we're bringing together the best of ManageEngine's proven IT management and security capabilities in a platform designed from the ground up for MSPs,' said Mathivanan Venkatachalam, Vice President, ManageEngine. While each of these modules stands strong on its own, together they form a truly unified platform, delivering a single, connected experience for service providers. This approach lets MSPs consolidate their operations, eliminate tool sprawl, and enable their teams to work more efficiently and effectively, all from a unified console.' The platform includes the following capabilities: Modular architecture: Adopt only the components required—no bundling or mandatory licensing. Remote monitoring and management (RMM): Manage devices across clients with patching, asset visibility, and proactive remediation in a multi-tenant setup. Professional services automation (PSA): Integrate ticketing, contract management, SLAs, time tracking, and billing in a unified workflow. Advanced server monitoring: Monitor infrastructure across Windows, Linux, databases, and virtual systems with automated alerts and deep metrics. Endpoint security: Provide comprehensive protection against evolving cyberthreats with vulnerability management, device and application control, anti-ransomware, and browser security. AI-powered automation: Accelerate workflows with ticket summarization, sentiment detection, alert correlation, and predictive thresholds. Third-party integrations: Connect seamlessly with over 20 tools across IT, security and business ecosystems via open APIs and pre-built connectors. Marketplace ready: Built for integration into cloud marketplaces and partner ecosystems. Looking Ahead MSP Central marks the foundation of ManageEngine's long-term MSP platform strategy, which supports the full spectrum of managed services. Future enhancements will focus on expanding into adjacent domains like SIEM, privileged access management, and advanced analytics, helping MSPs and MSSPs manage security and compliance alongside operations. The platform will also evolve to support deeper integrations with business applications and partner ecosystems, empowering providers to streamline service delivery end to end. 'Our goal is to give MSPs a platform that adapts to their growth, supports their preferred tools, and eliminates the friction of fragmented systems. We're starting with RMM, PSA, and advanced server monitoring, but this is just the beginning. Our vision is to bring all of ManageEngine's standalone MSP tools together under this platform, delivering depth, flexibility, and scalability that helps providers grow alongside their clients' needs. MSP Central is designed to support MSPs for the long haul,' added Venkatachalam. Pricing and Availability
Time of India
16 hours ago
- Business
- Time of India
ManageEngine launches MSP central: A platform built for strengthening modern MSP infrastructure
Manage clients securely with integrated RMM, PSA, and advanced server monitoring on a multi-tenant, role-based platformBoost technician productivity with AI-driven ticket insights, sentiment detection, and intelligent alert correlation ManageEngine , a division of Zoho Corporation and a leading provider of enterprise IT management solutions, today announced the launch of MSP Central , a unified platform designed to help MSPs streamline service delivery, device management, threat protection, and infrastructure monitoring from a single interface. ManageEngine focuses on addressing specific operational models and business challenges of MSPs, developing tools that support multi-client environments, technician efficiency, and service scalability. MSP Central brings together these capabilities into a unified platform tailored to how MSPs deliver and manage IT services today. Meeting the evolving needs of MSPs IDC India forecasts that India's managed services market will grow at a CAGR of 10.5% to cross $8.4 billion by 2027, driven by hybrid cloud adoption, remote work infrastructure, and growing cybersecurity mandates. According to NASSCOM, over 60% of Indian SMBs now rely on MSPs for their core IT infrastructure, cybersecurity, and business continuity. The demand is further fueled by the expansion of digital transformation initiatives in Tier-2 and Tier-3 cities, where local MSPs are playing a pivotal role in bridging the IT gap. MSPs are under increasing pressure to scale operations without compromising service quality, as they strive to deliver strategic value to customers and stand out in a competitive market 'We had technicians switching between multiple consoles just to resolve a single client incident, a real drag on time and ticket volume,' said Edgar Martínez, Business Manager, EvolutionIT, an early adopter of MSP Central from Chile. We were looking for a tool that could bring together everything our team needs without adding complexity or locking us into a rigid stack.' MSP Central directly addresses this fragmentation by offering a unified platform to manage day-to-day operations across clients, from technician workflows and asset visibility to endpoint protection and network health monitoring. Its modular, cloud-native architecture supports native multi-tenancy, fine-grained role-based access control, and seamless integrations with both Zoho apps and third-party tools. This gives MSPs the flexibility to adopt only the modules they need and expand at their own pace. Features designed to support MSP operations 'With MSP Central, we're bringing together the best of ManageEngine's proven IT management and security capabilities in a platform designed from the ground up for MSPs,' said Mathivanan Venkatachalam, Vice President, ManageEngine. While each of these modules stands strong on its own, together they form a truly unified platform, delivering a single, connected experience for service providers. This approach lets MSPs consolidate their operations, eliminate tool sprawl, and enable their teams to work more efficiently and effectively, all from a unified console.' The platform includes the following capabilities: Modular architecture: Adopt only the components required—no bundling or mandatory monitoring and management (RMM): Manage devices across clients with patching, asset visibility, and proactive remediation in a multi-tenant services automation (PSA): Integrate ticketing, contract management, SLAs, time tracking, and billing in a unified server monitoring: Monitor infrastructure across Windows, Linux, databases, and virtual systems with automated alerts and deep security: Provide comprehensive protection against evolving cyberthreats with vulnerability management, device and application control, anti-ransomware, and browser automation: Accelerate workflows with ticket summarization, sentiment detection, alert correlation, and predictive integrations: Connect seamlessly with over 20 tools across IT, security and business ecosystems via open APIs and pre-built ready: Built for integration into cloud marketplaces and partner ecosystems. Looking Ahead MSP Central marks the foundation of ManageEngine's long-term MSP platform strategy, which supports the full spectrum of managed services. Future enhancements will focus on expanding into adjacent domains like SIEM, privileged access management, and advanced analytics, helping MSPs and MSSPs manage security and compliance alongside operations. The platform will also evolve to support deeper integrations with business applications and partner ecosystems, empowering providers to streamline service delivery end to end. 'Our goal is to give MSPs a platform that adapts to their growth, supports their preferred tools, and eliminates the friction of fragmented systems. We're starting with RMM, PSA, and advanced server monitoring, but this is just the beginning. Our vision is to bring all of ManageEngine's standalone MSP tools together under this platform, delivering depth, flexibility, and scalability that helps providers grow alongside their clients' needs. MSP Central is designed to support MSPs for the long haul,' added Venkatachalam.
Syyaha
19 hours ago
- Business
- Syyaha
ManageEngine Launches MSP Central: A Platform Built for Strengthening Modern MSP Infrastructure
RIYADH, Saudi Arabia – 25th June, 2025 — ManageEngine, a division of Zoho Corporation and a leading provider of enterprise IT management solutions, today announced the launch of MSP Central—a unified platform designed to help MSPs streamline service delivery, device management, threat protection, and infrastructure monitoring from a single focuses on addressing specific operational models and business challenges of MSPs, developing tools that support multi-client environments, technician efficiency, and service scalability. MSP Central brings together these capabilities into a unified platform tailored to how MSPs deliver and manage IT services today. Meeting the Evolving Needs of MSPs With the global managed services market projected to reach $511 billion by 2029, MSPs are facing mounting pressure to scale operations without compromising service quality so as to offer a strategic value to customers and differentiate from the competition.'We had technicians switching between multiple consoles just to resolve a single client incident—a real drag on time and ticket volume,' said Edgar Martínez, business manager at 'EvolutionIT' from Chile, an early adopter of MSP Central. 'We were looking for a tool that could bring together everything our team needs without adding complexity or locking us into a rigid stack.' MSP Central directly addresses this fragmentation by offering a unified platform to manage day-to-day operations across clients—from technician workflows and asset visibility to endpoint protection and network health monitoring. Its modular, cloud-native architecture supports native multi-tenancy, fine-grained role-based access control, and seamless integrations with both Zoho apps and third-party tools. This gives MSPs the flexibility to adopt only the modules they need and expand at their own pace. Features Designed to Support MSP Operations 'With MSP Central, we're bringing together the best of ManageEngine's proven IT management and security capabilities in a platform designed from the ground up for MSPs,' said Mathivanan Venkatachalam, vice president at ManageEngine. 'While each of these modules stands strong on its own, together they form a truly unified platform—delivering a single, connected experience for service providers. This approach lets MSPs consolidate their operations, eliminate tool sprawl, and enable their teams to work more efficiently and effectively—all from a unified console.' The platform includes the following capabilities: Modular architecture: Adopt only the components required—no bundling or mandatory licensing. Remote monitoring and management (RMM): Manage devices across clients with patching, asset visibility, and proactive remediation in a multi-tenant setup. Professional services automation (PSA): Integrate ticketing, contract management, SLAs, time tracking, and billing in a unified workflow. Advanced server monitoring: Monitor infrastructure across Windows, Linux, databases, and virtual systems with automated alerts and deep metrics. Endpoint security: Provide comprehensive protection against evolving cyberthreats with vulnerability management, device and application control, anti-ransomware, and browser security. AI-powered automation: Accelerate workflows with ticket summarization, sentiment detection, alert correlation, and predictive thresholds. Third-party integrations: Connect seamlessly with over 20 tools across IT, security and business ecosystems via open APIs and pre-built connectors. Marketplace ready: Built for integration into cloud marketplaces and partner ecosystems. Looking AheadMSP Central marks the foundation of ManageEngine's long-term MSP platform strategy, which supports the full spectrum of managed services. Future enhancements will focus on expanding into adjacent domains like SIEM, privileged access management, and advanced analytics, helping MSPs and MSSPs manage security and compliance alongside operations. The platform will also evolve to support deeper integrations with business applications and partner ecosystems, empowering providers to streamline service delivery end to end.'Our goal is to give MSPs a platform that adapts to their growth, supports their preferred tools, and eliminates the friction of fragmented systems. We're starting with RMM, PSA, and advanced server monitoring, but this is just the beginning. Our vision is to bring all of ManageEngine's standalone MSP tools together under this platform, delivering depth, flexibility, and scalability that helps providers grow alongside their clients' needs. MSP Central is designed to support MSPs for the long haul,' added and AvailabilityMSP Central is available globally starting today. The platform supports flexible modular pricing so MSPs can pay for only what they need. Start your free trial now at:
Web Release
20 hours ago
- Business
- Web Release
ManageEngine Launches MSP Central: A Platform Built for Strengthening Modern MSP Infrastructure
ManageEngine, a division of Zoho Corporation and a leading provider of enterprise IT management solutions, today announced the launch of MSP Central—a unified platform designed to help MSPs streamline service delivery, device management, threat protection, and infrastructure monitoring from a single interface. ManageEngine focuses on addressing specific operational models and business challenges of MSPs, developing tools that support multi-client environments, technician efficiency, and service scalability. MSP Central brings together these capabilities into a unified platform tailored to how MSPs deliver and manage IT services today. Meeting the Evolving Needs of MSPs With the global managed services market projected to reach $511 billion by 2029, MSPs are facing mounting pressure to scale operations without compromising service quality so as to offer a strategic value to customers and differentiate from the competition. 'We had technicians switching between multiple consoles just to resolve a single client incident—a real drag on time and ticket volume,' said Edgar Martínez, business manager at EvolutionIT, an early adopter of MSP Central. 'We were looking for a tool that could bring together everything our team needs without adding complexity or locking us into a rigid stack.' MSP Central directly addresses this fragmentation by offering a unified platform to manage day-to-day operations across clients—from technician workflows and asset visibility to endpoint protection and network health monitoring. Its modular, cloud-native architecture supports native multi-tenancy, fine-grained role-based access control, and seamless integrations with both Zoho apps and third-party tools. This gives MSPs the flexibility to adopt only the modules they need and expand at their own pace. Features Designed to Support MSP Operations 'With MSP Central, we're bringing together the best of ManageEngine's proven IT management and security capabilities in a platform designed from the ground up for MSPs,' said Mathivanan Venkatachalam, vice president at ManageEngine. 'While each of these modules stands strong on its own, together they form a truly unified platform—delivering a single, connected experience for service providers. This approach lets MSPs consolidate their operations, eliminate tool sprawl, and enable their teams to work more efficiently and effectively—all from a unified console.' The platform includes the following capabilities: ? Modular architecture: Adopt only the components required—no bundling or mandatory licensing. ? Remote monitoring and management (RMM): Manage devices across clients with patching, asset visibility, and proactive remediation in a multi-tenant setup. ? Professional services automation (PSA): Integrate ticketing, contract management, SLAs, time tracking, and billing in a unified workflow. ? Advanced server monitoring: Monitor infrastructure across Windows, Linux, databases, and virtual systems with automated alerts and deep metrics. ? Endpoint security: Provide comprehensive protection against evolving cyberthreats with vulnerability management, device and application control, anti-ransomware, and browser security. ? AI-powered automation: Accelerate workflows with ticket summarization, sentiment detection, alert correlation, and predictive thresholds. ? Third-party integrations: Connect seamlessly with over 20 tools across IT, security and business ecosystems via open APIs and pre-built connectors. ? Marketplace ready: Built for integration into cloud marketplaces and partner ecosystems. Looking Ahead MSP Central marks the foundation of ManageEngine's long-term MSP platform strategy, which supports the full spectrum of managed services. Future enhancements will focus on expanding into adjacent domains like SIEM, privileged access management, and advanced analytics, helping MSPs and MSSPs manage security and compliance alongside operations. The platform will also evolve to support deeper integrations with business applications and partner ecosystems, empowering providers to streamline service delivery end to end. 'Our goal is to give MSPs a platform that adapts to their growth, supports their preferred tools, and eliminates the friction of fragmented systems. We're starting with RMM, PSA, and advanced server monitoring, but this is just the beginning. Our vision is to bring all of ManageEngine's standalone MSP tools together under this platform, delivering depth, flexibility, and scalability that helps providers grow alongside their clients' needs. MSP Central is designed to support MSPs for the long haul,' added Venkatachalam. Pricing and Availability MSP Central is available globally starting today. The platform supports flexible modular pricing so MSPs can pay for only what they need. Start your free trial now at:
