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Sydney Morning Herald

Qantas told us our flight home from the US was cancelled. It wasn't

I have just read an article stating that a US-owned cruise company has deported more than 50 Filipino crew members under the latest Trump presidential immigration orders, even though they each had visas to work aboard US ships. It will make a big difference for US-owned cruise ships if Filipino crew are no longer allowed to work onboard as they are amazingly hard-working and good-natured people. Eira Battaglia, Seaforth, NSW Scuff justice We hired a car from Cardiff Airport, Wales, and, already having travel insurance, we declined additional cover. After returning the vehicle, Europcar reported damage to the front wheels, namely light scuffing. We did not photograph the wheels on pick-up, so we could not prove that the damage was accumulated wear and tear. As we mainly parked in driveways and hotel car parks, we were very unlikely to be responsible for the damage, which Europcar acknowledged. However, as we had signed the agreement, we had to pay. Lesson learned: photograph the wheels and ask for a ruler to measure all scuffs, and have this included in the agreement. Janice Davies, North Warrandyte, Vic SIXT sense I recently hired a car in Spain. After I returned it and subsequently received the invoice by email, I saw that I had been billed for driving over 6000 kilometres in five days. (The hire had a maximum kilometre limit of 2100.) I suspected it was merely a clerical error. However, since this brought the cost of my five-day hire of a medium-size SUV to $3200, I called the hire company, SIXT, and asked them to review my bill. They asked if I had any evidence of the actual kilometres I had covered, which I estimated to be about 300; I could not prove this since I had failed to photograph the odometer (I'll always do so in future on any car hire that does not include unlimited kilometres). I was impressed with SIXT's response in that they answered my call on their helpline with a real person and acknowledged that there probably was a problem. They did not try to shift blame by demanding that I produce proof of my actual kilometres covered (knowing that I had none) and they refunded me the excess kilometres charge two days later. I so rarely receive what I consider to be outstanding customer service that I am moved to share my experience. David Lowes, Lovedale, NSW Fine times Lee Tulloch's article on Singapore maze-like malls (Traveller, July 8), mirrors my own experience in Singapore underground. On my first morning there, I jaywalked across an empty Raffles Boulevard in search of Starbucks at 6am. A friendly passerby told me Singapore is a 'fine city', in that you can be fined for myriad reasons. He advised me to use the underground. Just like Lee, I seemed to be walking into a labyrinth of never-ending passages. Eventually, I figured out that there are few shops open at 6am. I decided I should go back to the hotel for the coffee. Alas, Google Maps doesn't work underground. After walking an inordinate amount of time, I ended up on the opposite side of the hotel. By then, Raffles Boulevard was teeming with cars and buses. I walked about 250 metres to the nearest traffic junction to wait for the pedestrian 'walk' sign. Sue Ng, North Rocks, NSW Not so different Your correspondent claims that a 15-day fly-drive package to New Zealand for two people would cost half that of a 15-day cruise. I've done both, and when meals, accommodation and petrol are included, the cost differential is not that great. But more importantly, the holiday experiences are totally different, and equally wonderful. Vince Taranto, Roselands, NSW Tip of the week: Image conscious I'd like to recommend Napoli That's Amore, a free walking tour in the Italian city of Naples. It is run by a cultural association on a mission to improve the global image of the city. We took the Old Town Walk with a licenced professional guide which was full of information for further exploration of this intriguing city. Denise Jensen, Mitcham, Vic High life Thank you, Traveller team, for the magnificent European special (Traveller, July 27). In reply to Ben Groundwater, yes, we were truly moved and inspired by the Eiffel Tower during our visit. The reason was that we had our Christmas Eve lunch in the Jules Verne restaurant on the second floor of the tower. We were served like royalty by smart waiters, and enjoyed peach bellini cocktails, salmon gold leaf caviar, duckling fillets, petit fours, chocolate and fruit desserts and rosé champagne. Magical memories to be treasured forever. Rhoda Silber, Manly, NSW Beyond compare A fabulous story by Ute Junker (Traveller, July 27), comparing and contrasting European countries. In each pair of countries there are differences that show the individual wonders of that country, and she indicates so much to enjoy and marvel at. Use this article as a guide for experiencing as many enjoyable days in each country as you can. Marjie Williamson, Blaxland, NSW It's a wrap My best, most useful, foolproof, practical almost magical travel tip? Take a sarong! (If possible take two; wear one, pack the other). When trying to travel light, the sarong has a thousand uses. Here are the ways l have used one: I've worn one as a dress, skirt, pants, dressing gown, scarf, wrap and shawl. I've used one as a beach mat, towel, wrap, shelter, baby carrier, baby hammock, emergency nappy; bedsheet, pillow case, light blanket; carry bag, grocery bag, laundry bag... And I'm sure l have forgotten a few other uses. Please take a sarong with you when you next travel. Light, compact and easy to wash and dry, you will not regret it. Cecile Rosewarne, Glenroy, NSW Nice and not easy We were booked to fly on March 8, Brisbane-Singapore-Copenhagen-Nice. Because of Cyclone Alfred, there were no flights out of Brisbane on March 8. We were subsequently rebooked when the airport reopened five days later, but ended up in Paris, not Copenhagen. After losing our flight from Copenhagen to Nice, to get to Nice, we had to make and pay for a new booking from Paris to Nice (our intended destination). The new booking, Paris to Nice, cost $1486.28 for myself and my wife. Once in Nice, the rest of the trip and connections were fine, however, if we had not paid for the additional flight from Paris to Nice, we would have lost the whole of the rest of the ticket, which was non-refundable and unused, which would have been far more costly that paying for the additional flight from Paris to Nice. American Express Platinum Card travel insurance, underwritten by Chubb, would not refund the unavoidable additional rebooking cost. Max Fulton, Southport Qld Lighten up We are avid light packers and my husband and I each take three sets of soft nylon underwear. Two would do but three gives wriggle room. Each day we each wash a set, the essential trick being to then roll the items in a towel to remove most of the moisture. Hung over the towel rail, they are always dry by the next morning at the latest. T-shirts can be treated the same way with wrinkles smoothed before hanging. My heart sings when a hotel or apartment has a heated towel rail. Heather Barker, Albert Park, Vic