Latest news with #EmployeeExperience
Forbes
24-07-2025
- Business
- Forbes
Employee Experience Makes Or Breaks Customer Experience
Empathetic Brands Start From the Inside Out. Here Are Three Ways to Break Down the Silos Between EX and CX. Shot of call center operators working in the office. Call center agent working with his colleagues ... More in modern office. Smiling handsome businessman working in call center. Customer experience is everything. This is a mantra most business leaders have rallied behind by now. From initial brand awareness to personalized post-purchase support, organizations have grown increasingly intentional about making customers feel seen, heard, and valued through every interaction with their brands. In rushing to improve customer experience (CX), many may overlook another fundamental truth: Employee experience (EX) is also vital to shaping customer outcomes. So what happens when customer experience efforts aren't mirrored internally, and employees aren't extended the same care and attention they're expected to give? A 2024 PwC report found that 82% of U.S. and 74% of non-U.S. customers want more human interaction in their brand experiences. But according to the 2024 Gallup State of the Global Workplace report, only 21% of employees globally felt engaged at work. By 2025, this decline in engagement was found to be among the top 7 workplace challenges, costing the global economy an estimated $8.8 trillion in lost productivity and poor management. A recent Quantitative Marketing and Economics study further confirms this by finding a direct, causal link between employee engagement and customer satisfaction. In other words: while consumer-first strategies are undoubtedly important, when they're implemented at the expense of employee wellbeing, they backfire in costly ways. Employees are the ones who deliver the human experience customers want. When they feel unheard and unseen, disengaged, and burned out, they can't extend that care to customers. As one World Economic Forum article notes, empathy is one of the most critical leadership skills for the future of work, and more importantly, a key driver of innovation and employee engagement. And in an economy where both customers and employees demand meaningful engagement, empathy must flow in both directions. To create an authentically empathetic brand, leaders can't treat CX and EX as separate silos. Instead, they must acknowledge that one flows into the other, and align internal culture with the external promise. Here are three places to begin breaking down those silos: Listen Like a Leader, Not Just a Manager Many organizations typically collect customer feedback through surveys, support tickets, or NPS scores. But what about doing this internally too? According to the Center for Creative Leadership, empathetic leaders outperform in collaboration and innovation because they listen deeply and respond thoughtfully. And when employees feel safe enough to share challenges, ideas, or concerns, companies gain insight into what's really working (or not). In her conflict resolution framework on The Empathy Edge podcast, organizational development professional and CEO of Seattle Conflict Resolution Kristine Scott outlines three simple but powerful steps for managers navigating tough conversations: validate the emotion, state the boundary, and offer support or options. This can also mean creating intentional moments where employees feel safe to speak and confident they'll be heard. It means investing in employee check-ins, feedback loops, and listening sessions as strategic tools, not just HR nice-to-haves. And as this Harvard Business Review article reminds us, listening well is not only a first step to aligning employee needs with business goals, it's a teachable, trackable leadership skill that every leader can access. Equip Managers to Model Empathy Internal culture isn't as shaped by C-Suite memos as it is by those everyday interactions employees have with managers. Yet they're often undertrained, overburdened, and most overlooked when it comes to empathy training. According to Harvard's Professional & Executive Development platform, teaching managers reflective listening, empathetic communication, and psychological safety techniques helps address burnout, distrust, and disengagement among teams. And as MIT Sloan Management Review puts it, empathy within teams turns warm hearts into cold hard results. But it still needs systemic support, because while training leaders to be more empathetic is necessary, organizational structures must reinforce it. When empathy exists only in pockets but is not supported by the environment, that's like planting healthy seeds in nutritionless soil and still expecting an abundant crop. Align Policies with People, Not Just Profit When leaders ask whether organizational policies honor their people, it might mean rethinking rigid schedules, performance metrics, or communication norms. It also means considering the mental, emotional, and psychological toll of customer-facing roles. A 2024 Current Psychology study found that emotional exhaustion in these roles has a mediating impact on employee turnover intention. But when employees know that the company has their back, not just during peak performance, but during hard seasons too, they're more likely to stick around and go the extra mile. Here's the bottom line: Empathetic organizations don't begin with clever ad campaigns. They begin at the Monday morning meeting, with leaders who listen, managers who care, and internal systems that reflect both values and humanity. For loyalty from our revenue-driving customers, we must first invest internally in empathy for our employees and understand how employee experience impacts customer experience.
Globe and Mail
17-07-2025
- Business
- Globe and Mail
Venterra Realty Named One of the 2025 Best Workplaces For Inclusion by Great Place to Work® Canada
TORONTO , July 17, 2025 /CNW/ -- Great Place to Work ®Canada has named Venterra Realty on their 2025 Best Workplaces™ for Inclusion for a third year in a row. The Best Workplaces™ for Inclusion 2025 are committed to embedding inclusion into every part of the employee experience. These organizations champion equity through inclusive policies, diverse leadership, and cultures built on belonging. The list is based on direct feedback from employees of the hundreds of organizations that were surveyed by Great Place to Work ® . To be eligible for this list, organizations must be Great Place to Work- Certified™ and have exceptionally high scores from employees on the Trust Index survey. "This recognition reaffirms our ongoing commitment to building an inclusive workplace where individuals feel valued and empowered to contribute authentically," said Venterra CEO, John Foresi "Inclusion at Venterra goes beyond words - it's a principle we put into practice every day, and we take great pride in being a place where colleagues feel a true sense of belonging." Venterra Chairman, Andrew Stewart . Venterra's Canada office has been recognized multiple times by the Great Place to Work ® Institute, including earning a spot on the list of the 2025 Best Workplaces™ in Canada . About Venterra: Venterra Realty is a growing developer, owner, and operator of multifamily apartments with over 90 mixed-use and multifamily communities across 22 major US cities. Over 50,000 people and more than 16,000 pets call Venterra "home"! The Venterra Team is focused on achieving excellence in serving its three major stakeholders: residents, employees, and investors. Venterra has enjoyed tremendous growth and financial success over its 24-year history, with approximately $7.8 billion CAD of assets under management. This success has been achieved through the exceptional commitment and dedication of Venterra's approximately 950 team members. Find out more about Venterra Realty and its award-winning company culture at . About Great Place to Work ® : Great Place to Work is the global authority on high-trust, high-performance workplace cultures. A global research and consulting firm, Great Place to Work® provides the benchmarks and expertise needed to create, sustain, and recognize outstanding workplace cultures. In Canada , Great Place to Work ® produces both industry and demographic specific Best Workplace™ lists, and represents the voices of 500,000 employees across industry. This is part of the world's largest annual workplace study, recognizing the world's Best Workplaces in a series of national lists including those published by The Globe & Mail ( Canada ) and Fortune magazine ( USA ). Visit us at Contact: Allie Lewnes , Communications Manager & Brand Specialist Venterramedia@ SOURCE Venterra Realty
Yahoo
08-07-2025
- Business
- Yahoo
Tam Jai International Crowned Grand Winner with 14 Awards at Employee Experience Awards 2025
HONG KONG, July 8, 2025 /PRNewswire/ -- Tam Jai International Co. Limited ("TJI" or the "Company", together with its subsidiaries, the "Group"; HKEX stock code: 2217), one of the leading and renowned restaurant groups in Hong Kong, has been named the Grand Winner at the Employee Experience Awards 2025, Hong Kong (the "Awards"), securing 14 recognitions for its outstanding achievements. Mr Derek Wu, TJI's Chief People Officer, was also honoured with the Gold Award for Most Inspiring Leader. Mr Daren Lau, Chairman, Executive Director and Chief Executive Officer of TJI, said, "We are deeply honoured to have achieved this sweeping win at the Employee Experience Awards, which recognises our dedication to championing excellent human resources practices. We have always firmly believed that people are at the heart of our success. Guided by our 'Uplifting People' spirit, we strive to foster a positive workplace where every employee feels valued, inspired, and empowered to grow." Last year, TJI embarked on a company-wide refresh of its Vision, Mission and Values, featuring "Will to Win" and "Passion to Serve", to re-energise its culture and unify teams around its purpose. Other key highlights of the Group's human resources initiatives include the introduction of competency framework, revamped onboarding training, the launch of its first ever District Manager Leadership Programme in partnership with HKU SPACE, an upgrade of the performance management system, as well as the expansion of "TJl Education Support Scheme for Employees' Children" with the new "GAME Changer" programme. Organised by Human Resources Online, the prestigious Employee Experience Awards aims to honour organisations that are committed to cultivating exceptional employee experiences. The Awards are built upon four key essential pillars, including leadership, learning, engagement, and talent acquisition. The judging panel comprises esteemed senior human resources professionals from a myriad of industries. TJI has clinched the following titles at the Awards: OverallEmployee Experience Award Grand Winner LeadershipMost Inspiring Leader - Derek Wu, TJI Chief People Officer - GOLDBest Culture Transformation and Change Management - GOLDBest Leadership Strategy - GOLDBest ESG Strategy - SILVER LearningBest Learning and Development Programme - GOLDBest Organisational Upskilling and Reskilling Strategy - SILVER EngagementBest Employee-friendly Workplace - GOLDBest Employer Branding - GOLDBest Engagement Programme - SILVERBest Family-Friendly Initiatives - BRONZE Talent AcquisitionBest Recruitment Experience Strategy - GOLDBest Recruitment Innovation - GOLDBest Talent Mobility - BRONZE About Tam Jai International Co. Limited (HKEX: 2217)As one of the leading restaurant groups in Hong Kong, TJI has rapidly expanded its network to over 240 stores across various markets, including Mainland China, Singapore, Japan and Australia, with plans to enter the Philippines and Malaysia. Apart from self-operating restaurants, the Group also adopts alternative models such as joint venture, franchise or strategic partnership for overseas markets. The Group's portfolio of distinguished brands includes TamJai Yunnan Mixian (譚仔雲南米線), TamJai SamGor Mixian (譚仔三哥米線), and international brand TamJai Mixian, as well as Japanese dining brands, Marugame Seimen and Yakiniku Yamagyu, through franchise and licensing in Hong Kong. With highly standardised operations, an innovative spirit and an efficient management model, TJI is committed to providing customers with a quality yet affordable dining experience while ambitiously expanding its footprints across the globe. For Press Enquiries Strategic Financial Relations Limited Iris Lee Tel: (852) 2864 4829 Veron Ng Tel: (852) 2864 4831 Carol Cheung Tel: (852) 2114 2200 Email: sprg_tji@ View original content to download multimedia: SOURCE Tam Jai International Co. Limited Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
01-07-2025
- Business
- Yahoo
Ryan Named One of the 100 Best Companies to Work for in India by Great Place To Work®
HYDERABD, India, July 01, 2025--(BUSINESS WIRE)--Ryan, a leading global tax services and software provider, has been recognized as one of India's 100 Best Companies to Work for in 2025 by Great Place To Work®, ranking 45. This year's recognition marks the third year Ryan has been selected as one of the premiere workplaces across India. Through a rigorous evaluation process, 100 organizations have been recognized as India's Best Companies to Work for in 2025. These companies have demonstrated exceptional performance in crafting innovative people practices and actively responding to employee feedback. Each company's commitment to building and nurturing a high-trust culture sets them apart, reflecting their dedication to creating workplaces where employees feel valued, supported, and empowered. "This is a significant milestone that reflects the unwavering commitment of our India team and their intentional focus on building culture rooted in trust, pride, and camaraderie," said Ginny B. Kissling, President Americas and Chief Operating Officer. "We are incredibly proud of our leaders and team members who are the backbone of this recognition. Thank you all for a job well done." Great Place To Work, a global authority on workplace culture, has been at the forefront of advancing employee experience and people practices for more than three decades. Each year, more than 100 million employees spanning over 150 countries participate in the Great Place To Work assessment. This comprehensive evaluation enables organizations worldwide to benchmark their workplace culture and implement strategic actions to foster exceptional employee environments. "I would like to congratulate Ryan's India team for accomplishing this milestone," says Balbir Singh, CEO of Great Place To Work India. "Getting recognized among India's Best Companies to Work for in 2025 is a testament to what's possible when trust is nurtured, people feel heard, and everyone feels they belong. We invite every leader to join us on this journey of becoming great." Earning a spot on the list is an important indicator of overall company performance. Companies on the 100 Best list consistently outperform the market and exceed their competitors on key business measures like retention and innovation. A complete list of the winning companies can be found here. Learn more about exciting career opportunities with Ryan here. About Ryan Ryan, an award-winning global tax services and software provider, is the largest Firm in the world dedicated exclusively to business taxes. The Firm provides an integrated suite of international tax services on a multijurisdictional basis, including cost management, compliance, consulting, and technology services. Ryan is an 11-time recipient of the International Service Excellence Award from the Customer Service Institute of America (CSIA) for its commitment to world-class client service. Empowered by the dynamic myRyan work environment, which is widely recognised as the most innovative in the tax services industry, Ryan's multidisciplinary team of more than 5,900 professionals and associates serves over 77,000 clients in more than 80 countries, including many of the world's most prominent Global 5000 companies. More information about Ryan can be found at View source version on Contacts MEDIA CONTACTMelodie ElliottPR Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
25-06-2025
- Business
- Yahoo
Conduent Recognized as a Leader in 2025 NelsonHall NEATS Assessments on Benefits Administration & Experience-Led HR Transformation
FLORHAM PARK, N.J., June 25, 2025--(BUSINESS WIRE)--Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, has been named a Leader in two 2025 NelsonHall Vendor Evaluation & Assessment Tools (NEAT) charts focused on HR & Talent Transformation services: Marketplace Focus on Benefits Administration: Health & Welfare Experience and Engagement Focus on Experience-Led HR Transformation Conduent's NEAT positioning reflects its ability to meet future client needs while delivering immediate benefits, showcasing strengths in: Advanced technology, including GenAI, automation, and AI-driven personalization. Strong partnerships, with seamless integration into Conduent's offerings. Optimized employee experiences, simplifying complex life events and enhancing real-time HR and benefits journeys. A Leader in Benefits Administration: Employee Wellness Reimagined Conduent excels in benefits administration through: A full suite of integrated services covering health & welfare, defined benefit, and defined contribution. The Life@Work® Connect Experience Platform, simplifying personalized benefits decisions with education tools, provider access, and proactive alerts. Total rewards solutions, aggregating benefits, compensation, and incentives for holistic employee insights. Robust AI and GenAI, driving analytics, automation, and engagement. "Conduent offers an H&W marketplace through its Life@Work Connect platform, integrating personalized wellness solutions, AI-driven recommendations, and a suite of employee lifestyle benefits," said DeeAnna Warrington, Principal Analyst - HR & Talent Transformation, NelsonHall. A Leader in Experience-Led HR Transformation Services Conduent stands out in HR transformation by: Delivering an employee-centric model, integrating Customer Relationship Management, Robotic Process Automation, AI, and workflow orchestration for enhanced engagement. Investing in innovation, including the GenAI-powered virtual assistant Conni within the Life@Work Connect Experience Platform. Offering 125 globally configurable HR processes, built on ServiceNow and leading HCMs. Scaling globally, with a team of over 5,000 professionals across HR, payroll, benefits, and learning administration. "Conduent is a leader in Experience & Engagement, consistently investing in solutions that drive meaningful human interactions within a digital HR service framework," said Liz Rennie, HR & Talent Transformation Research Director at NelsonHall. Conduent's Commitment to HR Innovation "NelsonHall's recognition of Conduent's next-gen HR and Benefits solutions proves that our laser-focus on delivering enhanced employee experiences is paying off," said Mike McDaniel, Group President, Commercial Solutions at Conduent. "Our continued advancement of technology, strategic partnerships, and Life@Work Connect feature enhancements are essential components in simplifying complex HR benefits and engaging employees for productive outcomes." In addition to these Leader designations, Conduent was named: ✔ An Overall Market Leader in both reports✔ A Leader in 5 out of 6 categories in Benefits Administration✔ A Leader in 9 out of 10 categories in Experience-Led HR Transformation. To read custom versions of the NEAT reports, visit: Conduent 2025 Benefits Admin NEAT report Conduent 2025 Experience Led HR Transformation NEAT report About NelsonHall NelsonHall is the leading global analyst firm dedicated to helping organizations understand the 'art of the possible' in digital operations transformation. With analysts in N. America, Europe and Asia Pacific, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions quickly and effectively. For vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall's conducts rigorous, primary research and is widely respected for the quality, depth, and insight of its analysis. About Conduent Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 56,000 associates, process expertise and advanced technologies, Conduent's solutions and services digitally transform its clients' operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients' missions in many ways including disbursing approximately $85 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day. Learn more at Note: To receive RSS news feeds, visit For open commentary, industry perspectives and views, visit or Trademarks Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners. View source version on Contacts Media Contact: Sean Collins, Conduent, +1-310-497-9205, Investor Relations Contact: David Chen, Conduent, ir@
