Latest news with #Emrill
Zawya
09-07-2025
- Business
- Zawya
Emrill sees increase in residential occupancy across its managed leased communities with some reaching over 98%
Emrill, a leading UAE-based total facilities management provider, has reported a significant increase in residential occupancy across its managed vertical leased communities, highlighting the effectiveness of its integrated service model and ongoing commitment to enhancing the quality of living environments. Between 2022 and April 2025, multiple residential communities supported by Emrill's facilities management services achieved occupancy increases of up to 29 per cent, with some reaching a 98 per cent occupancy rate. These gains reflect the value of Emrill's structured outcomes-led approach to facilities management and the impact of its continued investment in service innovation. During the same period, Emrill expanded its residential portfolio from 157 communities in 2023 to 254 by 2025, marking an increase of over 62 per cent. This growth has been supported by the delivery of comprehensive facilities management solutions, including mechanical, electrical and plumbing services, cleaning, lifeguarding, manned security and specialist services. Emrill has also operated in a managing agent capacity across key contracts, further strengthening integration and service accountability. Stuart Harrison, CEO at Emrill, said: 'The increase in occupancy across our managed communities demonstrates how high-quality facilities management services can directly contribute to better residential outcomes. Our teams have remained focused on creating clean, safe and well-maintained environments where residents feel supported and secure. Service delivery has been enhanced through a series of digital innovations. Emrill implemented live productivity dashboards across residential portfolios, providing site teams with real-time performance visibility. Preventive maintenance processes were digitised, replacing manual trackers with automated systems aligned to contractual key performance indicators and service-level agreements. These improvements have been driven by Techsphere, Emrill's integrated digital platform designed to enhance facilities management processes, enabling data-led decision-making, remote asset monitoring and predictive maintenance across multiple portfolios. In one development, Emrill successfully transitioned to a new service framework, achieving emergency response times of 10 to 20 minutes, with incidents resolved or contained within three hours. Urgent and routine requests were also completed within agreed timeframes. Customer satisfaction has also improved significantly. Over a three-year period, Emrill achieved consistent year-on-year increases in satisfaction scores. In 2025, 97.7 per cent of residents across selected communities reported being extremely satisfied with facilities management services. These results highlight the impact of aligning operational performance with proactive resident engagement and continuous service improvement. Harrison added: 'Our teams on the ground understand the importance of creating great places to live. By investing in training, technology and people-first delivery, we've been able to support developers and owners' associations in establishing communities where occupancy remains consistently high. These results are not coincidental. They are the product of data, discipline and a shared commitment to service excellence.' Emrill remains focused on delivering measurable outcomes across its residential portfolio, supporting clients in achieving sustained high occupancy through responsive service delivery and digital integration. For more information, please contact Kimberley Bostock at IHC: kimberley@ About Emrill Emrill Services LLC is a multi-award-winning integrated facilities management provider in the UAE, providing a full range of hard and soft FM and manned security services with innovative solutions tailored to support its clients, including cutting-edge energy solutions and real-time performance management systems. Emrill commands an exceptionally high level of client retention and has enjoyed continuous growth since its formation. As an industry leader, Emrill helps transform built environments to enrich, shape environments, and create great places to live, work, and visit while achieving their commercial goals by providing a range of highly effective FM solutions. Sectors serviced include residential, commercial, industrial and master communities, as well as industries as diverse as aviation, logistics, healthcare, retail, hospitality, education and leisure. Emrill's mission is to empower excellence, pioneer sustainability, and innovate facilities and environments for a better tomorrow by providing quality services, ensuring safety, and building trusted relationships based upon mutual values. Emrill strives for excellence through embracing innovation and empowering its people to be their best through a strong commitment to education and development and employee welfare. Emrill has been recognised for its learning and development achievements, being named the winner of the BICSc award for Excellence in Training (International). Emrill also gained CPD certification in 2021, renewing its membership for a fifth year in 2025 and launching 40 CPD-certified courses. Emrill was awarded the first ESG Label issued by the Dubai Chamber of Commerce. This prestigious accolade signifies Emrill's commitment to sustainability and excellence in environmental, social, and governance (ESG) practices. Operating to the highest international standards, Emrill is ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 and ISO 41001:2018, NICEIC and BICSc accredited. Clients are fully supported through modern IT infrastructure, dedicated client managers and a 24-hour call centre, and benefit from the newest technology, industry-leading techniques and latest equipment releases consistently delivered through Emrill's ongoing Innovation and Future Ready Programme. To learn more, please visit
Zawya
04-03-2025
- Business
- Zawya
Emrill reports 9 per cent revenue growth in 2024 with an 18 per cent increase in residential contracts
Emrill, a leading UAE-based total facilities management provider, has reported strong financial results for 2024, with 9 per cent year-on-year growth. This increase highlights the organisation's sustained success, driven by robust contract retention and the strategic development of dedicated business units. The organisation reported an 18 per cent increase in residential contracts, reflecting the increasing demand for its high-quality facilities management services. The surge in residential contracts cements Emrill's ability to adapt to evolving market needs, providing tailored solutions that enhance the living experiences of residents across the UAE. Additionally, 82 per cent of contracts were secured through long-standing client partnerships, demonstrating Emrill's dedication to delivering consistently outstanding service and value. Throughout 2024, Emrill and its business divisions secured more than 124 new contracts, including retenders, bringing its total active contracts to 222 by December. To support these new contracts, the company recruited over 1,500 individuals, further strengthening its workforce and ensuring the seamless delivery of high-quality services. "Emrill's strong performance in 2024 reflects the trust our clients place in us and the dedication of our teams in delivering high-quality, innovative solutions. By focusing on long-term partnerships and expanding our service offerings, we have reinforced our market leadership and positioned ourselves for continued growth," said Stuart Harrison, CEO of Emrill. Among its major contract wins were Nakheel's Ibn Battuta Mall for hard services, Aramex for hard and soft services, Nshama's Ascot, Shams, and The Diplomat Residences for IFM services, Highrise Owner Association Management Services' Banyan Tree for IFM services, and Strata Global's Urban Oasis for IFM services. Emrill continued to strengthen and diversify its specialised business units, reinforcing its leadership in sustainability, energy efficiency, and digital transformation. Emrill Energy advanced its role in sustainability through strategic collaborations, including a partnership with Green Leaf to introduce Cooling-as-a-Service and an MoU with the Institute of Real Estate Management to implement training programmes and raise awareness about the importance of energy efficiency. These initiatives align with Emrill's commitment to lowering carbon footprints and reducing operational costs. Emrill Rail continued to set new standards in UAE rail infrastructure maintenance, implementing innovative solutions to improve efficiency, safety, and reliability. Emrill Interiors maintained its reputation for excellence in fit-out and refurbishment projects, delivering tailored solutions that blend functionality and aesthetics. Meanwhile, mplus, Emrill's property maintenance service, remained a preferred choice for residential and commercial clients, providing innovative and reliable property maintenance solutions. With a focus on optimising efficiency, Emrill continued to drive digital transformation through its Techsphere platform, which integrates IoT, AI-driven solutions, and real-time asset tracking. Over 2 million tasks have been recorded digitally, and 561,022 assets are actively monitored. Innovations such as the Security Patrol App and a VR-enhanced Command Centre have increased productivity by 30 per cent and reduced the time needed to access critical information by 60 per cent. Continuous improvement initiatives led to efficiency gains of 20–40 per cent across multiple services. Safety remains a core focus of Emrill's operations, with continuous investment in initiatives that empower employees to work in a secure and supportive environment. The Sentinels for Safety programme, launched to integrate health, safety, and wellness initiatives across the company, has driven significant improvements. With CPD-certified training and Safety Champions on-site, Emrill recorded a 12 per cent increase in safe observations in 2024. "Ensuring a safe and supportive workplace is fundamental to Emrill's success. By equipping our teams with the right knowledge, resources, and technology, we create an environment where safety becomes second nature, contributing to overall operational excellence," said Harrison. 'This commitment is reflected in our latest safety survey, where 98 per cent of our employees agreed Emrill has a strong safety culture.' Emrill's United for Sustainability programme has delivered tangible environmental benefits, with 143 sustainability initiatives reducing carbon emissions by 640 tCO2E and conserving 2.25 million litres of water. Emrill has been awarded the Dubai Chamber ESG Label for the 11th consecutive year, reaffirming its position as a leader in sustainable business practices. As the first facilities management company to receive this recognition, Emrill continues to set industry benchmarks for environmental, social, and governance excellence. With a continued focus on growth, innovation, and operational excellence, Emrill remains committed to setting new industry benchmarks in facilities management. As the organisation advances its sustainability initiatives, digital transformation strategies, and workforce development programmes, it is well-positioned for another successful year in 2025.
