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Associated Press
27-05-2025
- Business
- Associated Press
USU Once Again Recognized as a Market Leader in IT and Enterprise Service Management
MöGLINGEN, GERMANY, May 27, 2025 / / -- USU has once again been recognized as a leading global provider in the latest 'Vendor Selection Matrix™ IT and Enterprise Service Management Solutions' published by the independent analyst firm Research In Action (RIA). With an improved score of 9.35, USU secured third place overall among 20 internationally ranked vendors, reaffirming its strong market position in the IT and Enterprise Service Management (ITSM, ESM) sector. USU received top marks in the categories of recommendation rate, customer satisfaction, and price versus value ratio. The complete study is available for complimentary download on the USU website. Market Study Confirms Current IT and ESM Market Trends The market study is based on a survey of arround 1,000 IT and business decision-makers with budget responsibility from various companies worldwide. It reveals that the integration of Artificial Intelligence (AI), Machine Learning (ML), and Employee Experience will play a key role for ITSM and ESM providers and are significantly shaping the market. USU Impresses With Its Solution Portfolio The analysts particularly highlight USU's comprehensive, AI-driven platform, that seamlessly integrates with various business functions to streamline processes and enhance service delivery. With the second-highest score for breadth and depth of its solution offering, USU is recognized in the study as one of the top global vendors 2025. Also, the product partnership with Thoma Bravo has been perceived by the decision-makers surveyed as a very positive sign for future innovation and growth. Johannes Biesing, Vice President Product Management at USU, explains: 'This repeated recognition confirms our long-term strategy: we consistently focus on technological innovation and close customer relationships. Together with Thoma Bravo, we aim to drive future innovation and generate growth. With our AI-driven ITSM- and ESM-platform, we help companies around the world improve their service quality and accelerate their digital transformation.' This press release is available at USU GmbH As a leading provider of software and service solutions for IT and customer service management, USU helps customers optimize IT resources in the cloud and AI era. Organizations worldwide rely on USU to modernize their IT infrastructure, minimize cloud costs, and enhance service excellence. USU technologies provide comprehensive transparency and control over hybrid IT environments—from on-premises data centers to cloud-based services and hardware assets. Additionally, USU's AI-powered platform serves as a central knowledge base, delivering consistent information across all communication channels and customer services. More information: Verena Fahrbach USU GmbH +49 7141 48670 email us here Legal Disclaimer: EIN Presswire provides this news content 'as is' without warranty of any kind. We do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.
Yahoo
21-03-2025
- Business
- Yahoo
AI-Driven DevOps Frameworks Take Centre Stage at Eficode's ‘The Future of Software' Conference
Eficode's 'The Future of Software' conference will explore significant shifts in AI-driven DevOps, including automation, governance, and real-time analytics, shaping the future of enterprise software development. LONDON, UK: 21st March 2025 – According to Eficode, Europe's leading DevOps solutions provider, 2025 will be "The Year of AI Productivity," with businesses increasingly adopting Generative AI to achieve substantial competitive advantages. Realising these benefits requires robust and flexible DevOps frameworks, enhanced by AI capabilities. "DevOps is rapidly embracing automation through Infrastructure-as-Code and Generative AI. Over the next 12-18 months, success will hinge on AI-enhanced frameworks and streamlined toolchains, driving productivity and innovation,' comments Marko Klemetti, CTO of Eficode. Eficode's visionary 'The Future of Software' conference, held in London on 26th March, will feature keynotes from industry leaders including Kelsey Hightower and Patrick Debois, and expert insights from organisations such as JP Morgan Chase, The New York Times, Uber and Just Eat. The agenda will deep dive into: The progress of the cloud-native movement How AI can be leveraged to modernise existing systems, revitalise legacy software, and increase productivity The intersection between product engineering and DevOps Responsible use of AI How to scale Agile delivery in enterprise organisations Influencing the event's major discussion points, is Eficode's 2025 DevOps Trends Guide, which has identified the following trends as being critical to the intersection of AI and DevOps: AI-driven tooling is accelerating both development and business innovation by: Automating complex tasks Providing intelligent code suggestions Enhancing collaboration at an unprecedented pace DevOps teams are looking to integrate AI into IT Service Management (ITSM) and Enterprise Service Management (ESM) platforms to: Improve operational efficiency Streamline processes Enhance customer satisfaction Consolidating Toolchains for Stronger Governance and Efficiency Eficode advocates the need for real-time insights, using AI-driven dashboards for real-time data analytics to bridge the gap between strategic initiatives and daily operations. This will enable quicker, informed decision-making and foster cross-functional collaboration, allowing organisations to remain agile and proactive. Join the Discussion at 'The Future of Software' Conference To register for The Future of Software conference, please click here. Eficode Media Contact Lauri Palokangas Chief Marketing Officer, Eficode +358 50 486 4918 Eficode Press Media Contact (UK) Jim Pople C8 Consulting for Eficode jim@ About Eficode Better made possible Eficode is the leading provider of DevOps solutions that drive real impact, with offices in Europe, the United Kingdom and the United States. Eficode empowers organizations to create a software development culture that unlocks their potential with the right ways of working, the right tools, and the right skillset. Eficode provides a full range of services, from expert consulting and Eficode ROOT Managed DevOps platform, to training and license management. Eficode works with leading DevOps and cloud technology partners, including Atlassian, GitHub, GitLab, AWS, and in to access your portfolio
