Latest news with #Equinox
Yahoo
4 hours ago
- Business
- Yahoo
Equinox and SoulCycle Customers in New York May Receive Refunds Over Membership Cancellation Issues
New York Attorney General Letitia James announced a $600K settlement involving the Equinox Group over allegedly difficult cancellation agreements with customers 'The Equinox Group made it challenging for customers to end their membership, costing them time and money,' she alleged The fitness group must also improve its disclosures moving forwardEquinox and SoulCycle customers in New York may soon be entitled to cash back due to difficulty canceling memberships. On Friday, May 30, New York Attorney General Letitia James announced a $600,000 settlement from the fitness company, claiming Equinox, Equinox+ and SoulCycle made it 'hard for New Yorkers to cancel their membership.' James alleged Equinox Group failed to clearly disclose its subscription terms and did not provide consumers with the subscription acknowledgment required by New York law. 'New Yorkers should be able to cancel a membership they no longer use or want without breaking a sweat,' James said in a statement. 'The Equinox Group made it challenging for customers to end their membership, costing them time and money. As a result of my office's settlement, New Yorkers can now cancel their membership with Equinox, SoulCycle, or any of Equinox Group's brands much faster.' PEOPLE reached out to the Equinox Group for comment but did not immediately hear back. "Prior to being made aware of this inquiry, we had already begun to make changes to our terms and conditions in conformance with all statutory requirements, and our policies are in full compliance. We are pleased that this matter is resolved," an Equinox and SoulCycle spokesperson said in a statement obtained by CBS News. According to the terms of the settlement, Equinox Group must now pay $600,000 in penalties and change its subscription practices, as well as offer refunds to subscribers who tried to cancel their membership but were unable to. Of the complaints mentioned by the Office of the Attorney General (OAG), Equinox was accused of using 'hard-to-understand terms and conditions' within the company's documents, which ultimately made the cancellation process 'complex, difficult, and time-consuming." 'This settlement requires Equinox Group to pay $600,000 in penalties and provide refunds of up to $250 to eligible New York subscribers who filed complaints with the Equinox Group, Federal Trade Commission, Better Business Bureau, or the Office of the Attorney General of the State of New York between February 9, 2021 and December 31, 2024,' per the OAG press release. Never miss a story — sign up for to stay up-to-date on the best of what PEOPLE has to offer, from celebrity news to compelling human interest stories. Eligible residents who first became subscribers or attempted to cancel their subscription between Feb. 9, 2021, and Dec. 31, 2024, can claim their portion of the settlement by emailing Equinox Group by Aug. 2, 2025. SoulCycle subscribers should email NewYorkAGclaims@ . Equinox Gym and Equinox+ subscribers should email NewYorkAGclaims@ Subscriber restitution requests must include their name and the phone number or email address associated with their account. Read the original article on People
Yahoo
4 hours ago
- Business
- Yahoo
Equinox and SoulCycle Customers in New York May Receive Refunds Over Membership Cancellation Issues
New York Attorney General Letitia James announced a $600K settlement involving the Equinox Group over allegedly difficult cancellation agreements with customers 'The Equinox Group made it challenging for customers to end their membership, costing them time and money,' she alleged The fitness group must also improve its disclosures moving forwardEquinox and SoulCycle customers in New York may soon be entitled to cash back due to difficulty canceling memberships. On Friday, May 30, New York Attorney General Letitia James announced a $600,000 settlement from the fitness company, claiming Equinox, Equinox+ and SoulCycle made it 'hard for New Yorkers to cancel their membership.' James alleged Equinox Group failed to clearly disclose its subscription terms and did not provide consumers with the subscription acknowledgment required by New York law. 'New Yorkers should be able to cancel a membership they no longer use or want without breaking a sweat,' James said in a statement. 'The Equinox Group made it challenging for customers to end their membership, costing them time and money. As a result of my office's settlement, New Yorkers can now cancel their membership with Equinox, SoulCycle, or any of Equinox Group's brands much faster.' PEOPLE reached out to the Equinox Group for comment but did not immediately hear back. "Prior to being made aware of this inquiry, we had already begun to make changes to our terms and conditions in conformance with all statutory requirements, and our policies are in full compliance. We are pleased that this matter is resolved," an Equinox and SoulCycle spokesperson said in a statement obtained by CBS News. According to the terms of the settlement, Equinox Group must now pay $600,000 in penalties and change its subscription practices, as well as offer refunds to subscribers who tried to cancel their membership but were unable to. Of the complaints mentioned by the Office of the Attorney General (OAG), Equinox was accused of using 'hard-to-understand terms and conditions' within the company's documents, which ultimately made the cancellation process 'complex, difficult, and time-consuming." 'This settlement requires Equinox Group to pay $600,000 in penalties and provide refunds of up to $250 to eligible New York subscribers who filed complaints with the Equinox Group, Federal Trade Commission, Better Business Bureau, or the Office of the Attorney General of the State of New York between February 9, 2021 and December 31, 2024,' per the OAG press release. Never miss a story — sign up for to stay up-to-date on the best of what PEOPLE has to offer, from celebrity news to compelling human interest stories. Eligible residents who first became subscribers or attempted to cancel their subscription between Feb. 9, 2021, and Dec. 31, 2024, can claim their portion of the settlement by emailing Equinox Group by Aug. 2, 2025. SoulCycle subscribers should email NewYorkAGclaims@ . Equinox Gym and Equinox+ subscribers should email NewYorkAGclaims@ Subscriber restitution requests must include their name and the phone number or email address associated with their account. Read the original article on People
CBS News
8 hours ago
- Business
- CBS News
New York Equinox and SoulCycle members may be eligible for $250 refunds. Here's how to get it.
New York Attorney General Letitia James announced a $600,000 settlement with Equinox and SoulCycle over difficulties people had canceling their membership. Under New York law, subscription services require consent for automatic renewals and must provide a simple method to cancel. The attorney general's office found Equinox's subscription terms were not in compliance. "New Yorkers should be able to cancel a membership they no longer use or want without breaking a sweat," James said. "The Equinox Group made it challenging for customers to end their membership, costing them time and money. As a result of my office's settlement, New Yorkers can now cancel their membership with Equinox, SoulCycle, or any of Equinox Group's brands much faster." "Prior to being made aware of this inquiry, we had already begun to make changes to our terms and conditions in conformance with all statutory requirements, and our policies are in full compliance. We are pleased that this matter is resolved," an Equinox and SoulCycle spokesperson said. How to get the settlement money Under the settlement, subscribers who filed complaints with the Equinox Group, the Better Business Bureau, the Federal Trade Commission or the Office of the Attorney General between Feb. 9, 2021 and Dec. 31, 2024 are eligible for refunds of up to $250. New York Equinox, Equinox+ and SoulCycle members may also be eligible to $100 in restitution. In both cases, people must submit their request via email by Aug. 2. Equinox Gym and Equinox+ subscribers who tried to cancel their subscriptions in that time should email NewYorkAGclaims@ and SoulCycle subscribes should email NewYorkAGclaims@ Requests must include the name of the subscriber along with the phone number or email on their account.
Yahoo
3 days ago
- Business
- Yahoo
Equinox to refund New Yorkers for membership fees: AG James
NEW YORK (PIX11) — New Yorkers who may have subscribed to Equinox gyms and later had trouble canceling those memberships may see a refund coming their way, according to Attorney General Letitia James. This is a developing story. Please refresh the page for updates. Dominique Jack is a digital content producer from Brooklyn with more than five years of experience covering news. She joined PIX11 in 2024. More of her work can be found here. Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
Yahoo
5 days ago
- General
- Yahoo
Pregnant woman critically injured in crash on Truman Road in Kansas City
KANSAS CITY, Mo. — An investigation is underway after a pregnant woman was critically injured in a crash on Wednesday afternoon in Kansas City. According to the Kansas City Police Department, at about 1:25 p.m., officers and emergency responders were called to the area of Westbound Truman Road and Montgall Avenue on reports of an injury crash. WATCH: Second car in 3 months crashes into roof of Excelsior Springs Veterans Hall Investigations revealed that the driver of a Chevrolet Equinox was southbound on Montgall Avenue, toward Truman Road, when the driver entered the intersection from a stop sign and was hit by a Nissan Murano. The driver of the Equinox and the driver of the Nissan were uninjured in the crash, according to KCPD. However, the pregnant front seat passenger of the Equinox suffered critical injuries and was taken to a hospital. Police said the pregnant woman and her fetus are both in stable condition at this time, and that the investigation is ongoing. Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
