09-07-2025
CWT launches tool for AI data dialogue
CWT (No. 6 on Travel Weekly's Power List) has developed a new AI analytics tool that enables conversational interaction with travel data, the travel management company announced.
Called Tim, an acronym for trends, insights and metrics, the tool expands on the AI capabilities added to its Analytics reporting tool in November. With those earlier capabilities, users could search and ask questions of their data using natural language. With Tim, those capabilities are expanded from single questions to dialogue, with users able to ask follow-up questions and conduct a conversation around data trends and outliers, according to CWT.
Tim is available at no additional cost as a part of CWT's Analytics offering, the TMC said. The TMC said Tim's conversational capabilities "democratizes" access to travel data, letting stakeholders outside the travel department who might not have the same analytical skills or understanding of corporate travel jargon access and act upon travel data.
"This conversational AI analyst makes it easier for users to explore complex insights in a more fluid, intuitive way, helping them uncover the 'why' behind the numbers and ultimately better understand the return on investment of their travel spend," CWT chief product officer Erica Antony said in a statement.
Source: Business Travel News
