Latest news with #EricssonCloudNativeInfrastructureSolution
Web Release
20-05-2025
- Business
- Web Release
Ericsson and Zain Jordan partner to elevate digital experiences in Jordan
Ericsson (NASDAQ: ERIC) and Zain Jordan have embarked on a Business Support Systems (BSS) transformation project aimed at enhancing digital services, customer experiences, and operational agility. This strategic partnership will modernize Zain Jordan's converged BSS architecture to a cloud-native model, driving innovation and flexibility in the Hashemite Kingdom's evolving telecom and Information Technology (IT) landscape. Building on over a decade-long partnership, Ericsson will upgrade and expand Zain Jordan's existing implementation of Ericsson Charging to the latest software, integrating new features and capabilities, all hosted on the Ericsson Cloud Native Infrastructure Solution. The transformation will enable Zain Jordan to adopt a catalog-based business model, supporting a seamless and more personalized customer service experience for its prepaid customers. The transformation will empower Zain Jordan to enhance service agility, improve time to market, optimize costs, and introduce greater operational flexibility and 5G monetization opportunities, reinforcing its commitment to advancing Jordan's telecommunications market. By leveraging Ericsson's expertise in cloud-native products and solutions, the transformation will also accelerate Zain Jordan's digitalization journey for its customers. Wesam Abu Hashhash, Technology and Digital Innovation Director at Zain Jordan, says: 'This investment reflects our commitment to delivering innovative services and an exceptional customer journey. By digitalizing our prepaid customer service experience with Ericsson`s monetization and core commerce portfolio, we are setting the stage for a more agile and customer-centric approach. This transformation will enable us to meet the evolving needs of our customers while maintaining our leadership in the Kingdom's telecommunications sector and support the broader digital transformation efforts across the Kingdom.' Kevin Murphy, Vice President and Head of Ericsson North Middle East and Africa, says: 'Through this cloud-native transformation, we are enabling Zain Jordan to enhance customer service experiences, improved time to market & agility, streamline operations, and unlock new opportunities in the digital economy. As Zain continues to evolve its service offerings in Jordan, this transformation will pave the way for future innovations that enhance connectivity and service experiences across the Kingdom.' The partnership aligns with Jordan's digital economy ambitions and strengthens the nation's position as a key player in the regional telecom sector. Social Captions: X ? We are partnering with @ZainJordan to transform its BSS architecture and elevate digital customer experiences! Read more: [link] #Ericsson #ZainJordan #DigitalTransformation #CloudNative #5G #Innovation Facebook ? Zain Jordan is accelerating its digital transformation with Ericsson! Through a comprehensive converged Business Support Systems modernization, Zain will enhance customer service experiences, streamline operations, and unlock new digital service opportunities—paving the way for greater agility and 5G innovation. Read more: [link] #Ericsson #ZainJordan #DigitalTransformation #CloudNative #5G #Innovation LinkedIn ? We have partnered with Zain Jordan to transform its Business Support Systems (BSS), reinforcing our long-standing partnership, and driving digital innovation! By modernizing Zain's converged BSS architecture with cloud-native solutions, we are enabling enhanced service agility, cost optimization, and seamless customer service experiences. This transformation will accelerate digitalization, and introduce a more flexible, catalog-driven operating model. With this partnership, Zain and Ericsson are evolving the telecom sector in the Hashemite Kingdom and advancing Jordan's digital economy. Read more: [link]
TECHx
19-05-2025
- Business
- TECHx
Ericsson, Zain Jordan Partner for Digital Transformation
Home » Smart Sectors » Telecom » Ericsson, Zain Jordan Partner for Digital Transformation Ericsson and Zain Jordan have announced a new partnership to modernize Zain Jordan's Business Support Systems (BSS) architecture. The digital transformation initiative is part of Zain Jordan's ongoing efforts to enhance digital services, improve customer experiences, and boost operational agility. According to both companies, the strategic project will transition Zain Jordan's converged BSS to a cloud-native model. This move is expected to drive innovation, optimize costs, and accelerate the company's digital transformation journey. Ericsson, listed on NASDAQ as ERIC, revealed it will upgrade Zain Jordan's current implementation of Ericsson Charging to the latest software version. The update will include new features and capabilities, all hosted on the Ericsson Cloud Native Infrastructure Solution. This digital shift will support Zain Jordan's adoption of a catalog-based business model. It will also enhance the prepaid customer service experience through more personalized offerings. Additionally, the transformation is expected to improve: Time to market and service agility Operational flexibility and 5G monetization Wisam Abu Hashhash, Technology and Digital Innovation Director at Zain Jordan, said the investment reflects the company's commitment to delivering innovative services and an exceptional customer journey. He added that by digitalizing the prepaid customer service experience using Ericsson's monetization and core commerce portfolio, Zain Jordan is adopting a more agile and customer-centric approach. Kevin Murphy, Vice President and Head of Ericsson North Middle East and Africa, reported that this cloud-native transformation would enhance customer experiences, improve agility, and open up new opportunities in the digital economy. He noted that Zain Jordan's evolving service offerings will benefit from streamlined operations and improved connectivity. The partnership reinforces Jordan's national digital transformation goals and supports the country's growing role in the regional telecom sector.
