17-07-2025
Unicaja, DXC forge ten-year partnership for banking transformation
DXC Technology has entered into a ten-year partnership with Spain-based bank Unicaja, aimed at modernising the bank's operations.
The collaboration will leverage DXC's capabilities in advanced technologies, specifically artificial intelligence (AI), to enhance automation, agility, and customer interactions.
This initiative is intended to improve operational efficiency and productivity while providing a more tailored customer experience to Unicaja, according to the company.
Unicaja technology and operations head Estrella Botas said: 'This marks a milestone in our evolution toward a more agile and intelligent operating model, ready to face the challenges of the financial sector.
'It's not just about incorporating technology but about transforming the way we operate to deliver better service to our customers.'
The partnership aligns with Unicaja's strategic plan for 2025–2027, which focuses on innovation through enhanced customer service, product customisation, and operational flexibility.
Additionally, DXC will assist Unicaja in ensuring that its banking systems comply with evolving European regulations.
Following regulatory approval, DXC is set to acquire FK2, a subsidiary of Unicaja, and will take charge of a specialised team with expertise in banking and technology.
DXC Technology Spain and Portugal managing director Alfonso Garcia said: 'This partnership further strengthens our global leadership in the banking sector, where the world's leading financial institutions rely on our decades of experience and deep industry expertise.
'In Spain, we support all major banks in driving competitive advantage and navigating complex challenges. Our commitment is to deliver operational excellence and position Unicaja as a global benchmark for AI-driven business transformation.'
Last month, DXC Technology and Thought Machine launched a joint solution to accelerate banking modernisation for small and midsize banks.
The partnership combines DXC's IT services with Thought Machine's Vault Core and Vault Payments platforms to streamline digital transformation.
"Unicaja, DXC forge ten-year partnership for banking transformation" was originally created and published by Retail Banker International, a GlobalData owned brand.
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