Latest news with #ExperienceManagement
Business Wire
29-07-2025
- Business
- Business Wire
Syndigo Named a Leader in the IDC MarketScape: Worldwide PXM and PIM Plus Applications for Digital Commerce 2025 Vendor Assessment
CHICAGO--(BUSINESS WIRE)--Syndigo, a global leader in Product Experience Management (PXM) and Master Data Management (MDM) solutions, has been named a "Leader' in the IDC MarketScape: Worldwide PXM and PIM Plus Applications for Digital Commerce 2025 Vendor Assessment (doc #US50626624, June 2025). 'We believe this latest recognition again highlights Syndigo's commitment to helping brands and retailers deliver powerful, AI-enabled product experiences that accelerate conversion and commerce,' said Simon Angove, Syndigo CEO. 'We've built a composable, cloud-native platform that scales with our customers' needs, helping them engage consumers wherever they shop." Syndigo was one of eleven companies evaluated in the report. The report noted, 'Syndigo is especially suitable for organizations seeking a stable provider with proven implementation methodologies and strong partner support.' 'With the industry's largest network of brands and retailers, plus AI-enriched GoPilots and accelerators, we help our customers scale product content distribution and optimize performance across every channel,' added Angove. 'Our platform brings together best-in-class point solutions in a unified, composable ecosystem – built from the ground up to support the evolving needs of digital commerce.' To read more about Syndigo's capabilities, click here to access the excerpt. About IDC MarketScape IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of technology suppliers can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective suppliers. About Syndigo Syndigo is the global leader in product experience management (PXM), offering AI-native commerce data solutions that solve the hidden inefficiencies behind products in an end-to-end platform. Through a best-in-class fully integrated PXM solution comprising Master Data Management, Product Information Management, Core Syndication, Enhanced Content, Digital Shelf Analytics, customers trust Syndigo to centralize product and business data, collaborate seamlessly with retailers, vendors, and partners, and optimize product experiences in real time, driving growth and customer loyalty. Our complete and composable solutions are flexible, extensible, and integrate easily into existing tech stacks. Syndigo serves over 12,000 global enterprises in key sectors such as food and beverage, CPG, grocery, foodservice, health and beauty, hardlines and home improvement, consumer electronics, automotive, and apparel. For more information, please visit
Business Wire
16-07-2025
- Business
- Business Wire
Verint Named a Leader in ISG's 2025 Customer Experience Management Buyers Guide
MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced it was rated Exemplary and named a Leader in the 2025 ISG Buyers Guide™ for Customer Experience Management (CXM). Published by global AI-centered technology research and advisory firm ISG, the report recognizes Verint as one of the highest-performing vendors, earning Exemplary rating and overall Leader in all three evaluated research reports and quadrants: Customer Experience Management (CXM), Knowledge Management (KM) and Customer Journey Management (CJM). Among 29 vendors evaluated, Verint earned first place market recognition for Knowledge Management and ranked second overall in the CXM category, reflecting continued innovation, improved usability and a strong ability to deliver tangible value and ROI. Share Among 29 vendors evaluated, Verint earned first place market recognition for Knowledge Management and ranked second overall in the CXM category, reflecting continued innovation, improved usability and a strong ability to deliver tangible value as well as ROI. Verint customers are currently experiencing stronger, faster CX business outcomes and significant AI-driven value by increasing agent and supervisor capacity, improving revenue per interaction and elevating CX. 'Verint's ongoing leadership in CXM has resulted in its rating and ranking in the ISG Buyers Guide. This is evidence of the company's commitment to their products and the CX they provide to their customers,' said Mark Smith, Partner and Chief Software Analyst, ISG Software Research. 'The resulting Exemplary and overall Leader rating is well deserved.' Key report highlights include: Customer Experience Management: Verint was Exemplary and an overall Leader, and moved into the second overall position. Verint was named a Leader in Product Experience, Customer Experience and Capability, and earned the top spot for TCO/ROI. Knowledge Management: Verint was Exemplary and the overall Leader, and first in market position for the second consecutive year. Verint was recognized for delivering intelligent, AI-powered automation at scale and was named a Leader in Customer Experience, earning the top spot for Product Experience, Capability and TCO/ROI. Customer Journey Management: Verint was Exemplary and increased their position across both the product experience and customer experience axes, demonstrating strong performance across complex, multi-channel interactions. Verint was a Leader in Customer Experience and earned the top spot for TCO/ROI. 'Our ability to innovate, delight customers and drive tangible, measurable AI business outcomes enabled us to rise once again in these rankings,' said Verint's Global Vice President of Go-to-Market Strategy, David Singer. 'We appreciate the recognition from ISG and look forward to raising the bar even higher next year.' Learn more about Verint's AI-powered CXM solutions Leader position in the 2025 ISG Buyers Guide for Customer Experience Management. About Verint Verint ® (NASDAQ: VRNT) is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world's most iconic brands use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered Open Platform. Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work ®. Learn more at This press release contains 'forward-looking statements,' including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2025, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.
Forbes
11-05-2025
- Business
- Forbes
How To Get Your Share Of $860 Billion
AI processes action items that employees might otherwise handle manually saving companies money. According to Qualtrics, there is an estimated $860 billion worth of revenue and cost savings available for companies that figure out how to create an improved CX using AI to better understand and serve their customers. (That includes $420 billion for B2B and $440 billion for B2C.) Qualtrics recently released these figures in a report/eBook titled Unlock the Potential through AI-Enabled CX. I had a chance to interview Isabelle Zdatny, head of thought leadership at Qualtrics Experience Management Institute, for Amazing Business Radio. She shared insights from the report, including ways in which AI is reshaping how organizations measure, understand and improve their relationships with customers. These ideas are what will help you get more customers, keep existing customers and improve your processes, giving you a share of the $860 billion that is up for grabs. Here are some of the top takeaways from our interview. AI-Enabled CX Represents a Financial Opportunity The way AI is used in customer experience is much more than just a way to deflect customers' questions and complaints to an AI-fueled chatbot or other self-service solution. Qualtrics' report findings show that the value comes through increased employee productivity, process improvement and revenue growth. Zdatny notes a gap between leadership's recognition of AI's potential and their readiness to lead and make a change. Early adopters will likely capture 'compounding advantages,' as every customer interaction makes their systems smarter and their advantage more difficult for competitors to overcome. My response to this is that if you aren't on board with AI for the many opportunities it creates, you're not only going to be playing catch-up with your competitors, but also having to catch up with the market share you're losing. Customers Want Convenience While overall CX quality is improving, thanks to innovation, today's customers have less tolerance for friction and mistakes. A single bad experience can cause customers to defect. My customer experience research says an average customer will give you two chances. Zdatny says, 'Customers are less tolerant of friction these days. … Deliver one bad experience, and that sends the relationship down a bad path more quickly than it used to.' AI Takes Us Beyond Surveys Customer satisfaction surveys can frustrate customers. AI collects the data from interactions between customers and the company and analyzes it using natural language processing and sentiment. It can predict churn and tension. It analyzes customer behavior, and while it doesn't look at a specific customer (although it can), it is able to spot trends in problems, opportunities and more. The company that uses this information the right way can reap huge financial rewards by creating a better customer experience. Agentic AI Agentic AI takes customer interactions to a new level. As a customer interacts with AI-fueled self-service support, the system can do more than give customers information and analyze the interaction. It can also take appropriate action. This is a huge opportunity to make it easier on the workforce as AI processes action items that employees might otherwise handle manually. Think about the dollars saved (part of the $860 billion) by having AI support part of the process so people don't have to. Customer Loyalty Is at Risk To wrap this up, Zdatny and I talked about the concept of customer loyalty and how vulnerable companies are to losing their most loyal customers. According to Zdatny, a key reason is the number of options available to consumers. (While there may be fewer options in the B2B world, the concern should still be the same.) Switching brands is easy, and customers are more finicky than ever. Our CX research finds that typical customers give you a second chance before they switch. A loyal customer will give you a third chance—but to put it in baseball terms, 'Three strikes and you're out!' Manage the experience right the first time, and keep in mind that whatever interaction you're having at that moment is the reason customers will come back—or not—to buy whatever you sell.
