Latest news with #Flight1828
USA Today
14-04-2025
- Climate
- USA Today
Overnight on the tarmac: Why passengers on 2 Delta flights were stranded
Overnight on the tarmac: Why passengers on 2 Delta flights were stranded Show Caption Hide Caption Travelers stuck on tarmac after international flights diverted to Alabama Two Delta planes carrying almost 300 passengers and traveling from Mexico to Atlanta, Georgia, were grounded in Montgomery, Alabama, for several hours. Two Delta flights from Mexico were diverted to Montgomery, Alabama, due to severe thunderstorms and crew time limits. Passengers were kept on the planes overnight because Montgomery's airport lacked customs facilities to process international arrivals. Delta apologized for the inconvenience and issued full refunds to all affected passengers. Passengers on two Delta flights from Mexico to Atlanta had to spend a night on the tarmac in Alabama due to a confluence of bad weather, crew time limits, and Customs and Border Patrol rules. Delta Air Lines says Flight 1828 from Cabo San Lucas and Flight 599 from Mexico City were both diverted to Montgomery, Alabama, on Thursday out of safety concerns amid severe thunderstorms. The plan was to continue on to Atlanta once conditions cleared, but the weather -- specifically ongoing lightning in Montgomery -- kept the aircraft there longer than expected and flight crews ran over their allowed duty times. Because Montgomery Regional Airport doesn't have the Customs and Border Control staffing and facilities for processing their international arrival, passengers had to stay on board their planes until the airport could reach a deal with CBP early the next morning. USA TODAY has reached out to airport for additional details. Birmingham-Shuttlesworth International Airport would have had the necessary CBP resources, but Delta says it wasn't a diversion option due to severe weather and reports of windshear there. 100 years of Delta: A century of grit, heart and a Boeing 767 bought by employees 'We sincerely apologize to our customers for this experience. We fell short of how we aspire to serve and care for our customers amid thunderstorms in the Southeast U.S. Thursday evening,' a Delta spokesperson said in a statement with USA TODAY. 'We are reaching out to each customer with a full refund of their booking.' The airline is also reviewing the incidents to improve future handling and avoid similar situations. There were nearly 300 passengers on both flights combined. While onboard overnight, Delta says aircraft doors remained open and snacks, drinks, climate control and restrooms were available to passengers. They were also given additional food and drinks after they were allowed into the airport terminal in Montgomery after 5 a.m. Both flights continued onto Hartsfield-Jackson Atlanta International Airport later Friday. Delta confirmed Flight 1828 left Cabo San Lucas at 5:17 p.m. ET Thursday, arrived in Montgomery at 10:34 p.m. ET Thursday and arrived in Atlanta at 2:05 p.m. ET Friday. Flight 599 left Mexico City at 6:16 p.m. ET Thursday, arrived in Montgomery at 10:22 p.m. ET Thursday and arrived in Atlanta at 12:46 p.m. ET Friday. Typically, the direct flights each take between 3.5 to 4 hours, according to flight-tracking website FlightAware Delta worked with any passengers who missed connecting flights in Atlanta to get them to their final destinations as soon as possible. (This story was updated to add a photo.)
Yahoo
14-04-2025
- Climate
- Yahoo
Overnight on the tarmac: Why passengers on 2 Delta flights were stranded
Passengers on two Delta flights from Mexico to Atlanta had to spend a night on the tarmac in Alabama due to a confluence of bad weather, crew time limits, and Customs and Border Patrol rules. Delta Air Lines says Flight 1828 from Cabo San Lucas and Flight 599 from Mexico City were both diverted to Montgomery, Alabama, on Thursday out of safety concerns amid severe thunderstorms. The plan was to continue on to Atlanta once conditions cleared, but the weather -- specifically ongoing lightning in Montgomery -- kept the aircraft there longer than expected and flight crews ran over their allowed duty times. Because Montgomery Regional Airport doesn't have the Customs and Border Control staffing and facilities for processing their international arrival, passengers had to stay on board their planes until the airport could reach a deal with CBP early the next morning. USA TODAY has reached out to airport for additional details. 100 years of Delta: A century of grit, heart and a Boeing 767 bought by employees Birmingham-Shuttlesworth International Airport would have had the necessary CBP resources, but Delta says it wasn't a diversion option due to severe weather and reports of windshear there. 'We sincerely apologize to our customers for this experience. We fell short of how we aspire to serve and care for our customers amid thunderstorms in the Southeast U.S. Thursday evening,' a Delta spokesperson said in a statement with USA TODAY. 'We are reaching out to each customer with a full refund of their booking.' The airline is also reviewing the incidents to improve future handling and avoid similar situations. There were nearly 300 passengers on both flights combined. While onboard overnight, Delta says aircraft doors remained open and snacks, drinks, climate control and restrooms were available to passengers. They were also given additional food and drinks after they were allowed into the airport terminal in Montgomery after 5 a.m. Both flights continued onto Hartsfield-Jackson Atlanta International Airport later Friday. Delta confirmed Flight 1828 left Cabo San Lucas at 5:17 p.m. ET Thursday, arrived in Montgomery at 10:34 p.m. ET Thursday and arrived in Atlanta at 2:05 p.m. ET Friday. Flight 599 left Mexico City at 6:16 p.m. ET Thursday, arrived in Montgomery at 10:22 p.m. ET Thursday and arrived in Atlanta at 12:46 p.m. ET Friday. Typically, the direct flights each take between 3.5 to 4 hours, according to flight-tracking website FlightAware Delta worked with any passengers who missed connecting flights in Atlanta to get them to their final destinations as soon as possible. This article originally appeared on USA TODAY: Delta passengers on 2 Atlanta-bound flights stuck on tarmac overnight
Yahoo
13-04-2025
- Climate
- Yahoo
Delta passengers spend night on tarmac after Atlanta-bound flights diverted
The Brief Two Delta flights from Mexico to Atlanta were diverted to Alabama on Thursday night due to severe weather, causing nearly 300 passengers to spend the night on the planes. Passengers were unable to disembark when they initially landed at Montgomery Regional Airport due to Customs and Border Protection requirements. They ended up waiting for hours before any significant movement after 5 a.m. the following day. Delta Air Lines apologized for the inconvenience and promised full refunds. Delta is reviewing the incident to improve procedures and prevent similar situations in the future. ATLANTA - Almost 300 passengers spent the night onboard two international Delta flights that had to be diverted last week due to bad weather. Delta Air Lines confirmed the passengers spent hours waiting to disembark. What we know On Thursday evening, Flight 1828 from Los Cabos International Airport (SJD) and Flight 599 from Mexico City International Airport (MEX) took off about an hour apart, both destined for Hartsfield-Jackson Atlanta International Airport. However, severe weather in the Peach State caused both flights to be diverted to Montgomery Regional Airport (MGM) in Alabama. Once the planes landed on the tarmac at around 10:30 p.m., the passengers on board were asked to stay put until the plane could take off again for Atlanta. That didn't happen until Friday. A spokesperson for Delta Air Lines explained there were a few reasons they couldn't exit the aircraft. For one, international flights can't be processed at MGM, which is a small airport. Going through Customs and Border Protection (CBP) is required. It took hours until airport officials were able to make special accommodations with the CBP. They sat on their planes until about 5:30 a.m., and didn't make it to Atlanta until the middle of the day. The spokesperson said the doors on both flights remained open during the long wait. What they're saying Delta released the following statement with regard to the incident: "We sincerely apologize to our customers for this experience. We fell short of how we aspire to serve and care for our customers amid thunderstorms in the Southeast U.S. Thursday evening. We are reaching out to each customer with a full refund of their booking."Delta flights 1828 from Cabo San Lucas (SJD) to Atlanta and 599 from Mexico City (MEX) to Atlanta on April 10. "Flight crews, always looking to ensure the safety of all Delta customers and people, selected Montgomery, Ala. (MGM) for a diversion point and planned to continue to Atlanta once inclement weather cleared. "Birmingham-Shuttlesworth International Airport, also experiencing severe thunderstorms, was not suitable as a diversion airport due to conditions and reports of windshear. "Weather, specifically lightning activity, lingered longer than expected at Montgomery and flight crews ran over their permitted duty times. "Additionally, flights from international points of origin must arrive at an airport Customs and Border Protection staffing and facilities for processing, this was not possible until early Friday morning when a special accommodation was reached with Montgomery airport officials and CBP. "Customers departed Montgomery and arrived in Atlanta to clear customs and get to their final destinations by midday Friday. "Delta is conducting a thorough review of these events with an eye for making improvements and preventing an outcome like this again." What's next The impacted passengers are expected to receive a full refund for the inconvenience. Delta Air Lines also said they are working to avoid this sort of delay during inclement weather in the future. The Source FOX 5 Atlanta reached out to Delta Air Lines for a statement about the incident. They confirmed the information provided in this article.
CNN
13-04-2025
- Climate
- CNN
2 US-bound flights from Mexico stuck on tarmac for hours after being diverted to Alabama airport without customs staff
Nearly 300 passengers on board two international flights heading to Atlanta on Thursday were stuck for hours on an Alabama tarmac after their flights were diverted, amid severe weather, to a small airport without Customs and Border Protection staffing. Delta Air Lines flights 1828 from Cabo San Lucas and 599 from Mexico City were both on their way to Atlanta when flight crews had to divert due to inclement weather and selected Montgomery, Alabama, for their diversion point, a Delta spokesperson confirmed to CNN. Both planes landed at the Montgomery Regional Airport in Alabama because Birmingham-Shuttlesworth International Airport was not considered suitable as a diversion airport due to thunderstorms and dangerous conditions in the region, including wind shear, according to the Delta spokesperson. Because of severe lightning activity that went on throughout the evening, Delta flight crews 'ran over their permitted duty times,' the Delta spokesperson said. International flights are obligated to arrive at an airport with Customs and Border Protection staffing and facilities for processing, which wasn't possible until early Friday morning 'when a special accommodation was reached with Montgomery airport officials and CBP,' the spokesperson said. 'We sincerely apologize to our customers for this experience,' the spokesperson told CNN. 'We fell short of how we aspire to serve and care for our customers amid thunderstorms in the Southeast U.S. Thursday evening. We are reaching out to each customer with a full refund of their booking.' Lauren Forbes, from Boston, Massachusetts, was on board one of the flights with her boyfriend, CNN affiliate WCVB reported. Initially, the pair had a layover in Atlanta before resuming their journey to Boston's Logan International Airport, according to Forbes. '(The pilot) was really trying to make it to Birmingham, but we were going to run out of gas,' Forbes told WCVB. For hours, the 147 passengers aboard Flight 599 and the 150 customers aboard Flight 1828 – both which landed in Montgomery around 10:30 p.m. local time – were stuck on the plane until about 5:30 a.m., according to the Delta spokesperson. Passengers were given water and cookies as they waited for updates, according to Forbes. 'So everyone's very ravenous still, and they just kept changing (the plan),' Forbes told WCVB. 'People would sleep, but then you were woken up by the announcements, and there was a point where people just said, you know, don't make the announcement if it's going to be a lie,' she said. 'We had to walk out onto the tarmac, and it was freezing, and it was dark, and there were hundreds of us just standing on there,' Forbes said. Delta issued Forbes and her boyfriend a flight booking from Montgomery to Atlanta, but the couple said they had to buy their flights for final leg home to Boston. 'We shouldn't have to be responsible for that,' Forbes said. A passenger on board one of the planes posted a video to social media showing people huddled inside the airport as security officials stood nearby. 'These folks got us roped off,' Samuel Sears said in the Facebook post. 'Now we're under security until we can go through customs, which won't be for another three hours. I'm hungry, I'm sleepy.' Customers continued to Atlanta the next morning as new flight crews were brought to Montgomery to operate the flights, according to Delta.
Yahoo
13-04-2025
- Climate
- Yahoo
2 US-bound flights from Mexico stuck on tarmac for hours after being diverted to Alabama airport without customs staff
Nearly 300 passengers on board two international flights heading to Atlanta on Thursday were stuck for hours on an Alabama tarmac after their flights were diverted, amid severe weather, to a small airport without Customs and Border Protection staffing. Delta Air Lines flights 1828 from Cabo San Lucas and 599 from Mexico City were both on their way to Atlanta when flight crews had to divert due to inclement weather and selected Montgomery, Alabama, for their diversion point, a Delta spokesperson confirmed to CNN. Both planes landed at the Montgomery Regional Airport in Alabama because Birmingham-Shuttlesworth International Airport was not considered suitable as a diversion airport due to thunderstorms and dangerous conditions in the region, including wind shear, according to the Delta spokesperson. Because of severe lightning activity that went on throughout the evening, Delta flight crews 'ran over their permitted duty times,' the Delta spokesperson said. International flights are obligated to arrive at an airport with Customs and Border Protection staffing and facilities for processing, which wasn't possible until early Friday morning 'when a special accommodation was reached with Montgomery airport officials and CBP,' the spokesperson said. 'We sincerely apologize to our customers for this experience,' the spokesperson told CNN. 'We fell short of how we aspire to serve and care for our customers amid thunderstorms in the Southeast U.S. Thursday evening. We are reaching out to each customer with a full refund of their booking.' Lauren Forbes, from Boston, Massachusetts, was on board one of the flights with her boyfriend, CNN affiliate WCVB reported. Initially, the pair had a layover in Atlanta before resuming their journey to Boston's Logan International Airport, according to Forbes. '(The pilot) was really trying to make it to Birmingham, but we were going to run out of gas,' Forbes told WCVB. For hours, the 147 passengers aboard Flight 599 and the 150 customers aboard Flight 1828 – both which landed in Montgomery around 10:30 p.m. local time – were stuck on the plane until about 5:30 a.m., according to the Delta spokesperson. Passengers were given water and cookies as they waited for updates, according to Forbes. 'So everyone's very ravenous still, and they just kept changing (the plan),' Forbes told WCVB. 'People would sleep, but then you were woken up by the announcements, and there was a point where people just said, you know, don't make the announcement if it's going to be a lie,' she said. 'We had to walk out onto the tarmac, and it was freezing, and it was dark, and there were hundreds of us just standing on there,' Forbes said. Delta issued Forbes and her boyfriend a flight booking from Montgomery to Atlanta, but the couple said they had to buy their flights for final leg home to Boston. 'We shouldn't have to be responsible for that,' Forbes said. A passenger on board one of the planes posted a video to social media showing people huddled inside the airport as security officials stood nearby. 'These folks got us roped off,' Samuel Sears said in the Facebook post. 'Now we're under security until we can go through customs, which won't be for another three hours. I'm hungry, I'm sleepy.' Customers continued to Atlanta the next morning as new flight crews were brought to Montgomery to operate the flights, according to Delta.
