Latest news with #FlynasAirline
Time of India
3 days ago
- Time of India
Woman to get 1.2L from airline for lost baggage
Mumbai: Observing that there was mala fide negligence by the Flynas Airline supporting staff as well as officials, a district consumer commission has ordered it to pay Rs 1.25 lakh to a Powai-based woman for a lost bag, along with Rs 10,000 for mental agony. Tired of too many ads? go ad free now The complaint was filed by Nupur Rohida. Flynas Airlines, a low-cost Saudi Arabian airline, despite being served, remained absent from the proceedings, leading the commission to proceed ex parte. In an order on May 29, the commission said the airline's actions were not satisfactory in the incident. "The opposite party could have checked the CCTV footage to confirm the incident and could have brought a more factual report on record. However, we do not find any genuine efforts taken by the Opposite Party to confirm the incident to trace the lost bag. The Opposite Party purposely avoided all the logical actions to find the lost bag," the commission said. The commission further said that there are set rules for baggage loss compensations as per the Montreal Convention (1999). "The Montreal Convention…is an international treaty that governs airline liability for passengers and their baggage on international flights. It standardises rules for compensation in cases of baggage loss, delay, or damage," the commission said. Rohida moved the commission in 2025. The incident occurred during a family trip to Turkey in December 2023 and January 2024. Rohida and her family had return flights booked for January 2, 2024, from Istanbul to Riyadh, with a connecting flight to Mumbai on January 3, 2024. At Istanbul airport, the complainant handed over five bags to the airline staff. However, the airline staff mistakenly tagged only four bags, and the fifth bag went onto the conveyor belt without a tag. The complainant immediately brought this error to the attention of the staff at the ticket and baggage counter. The staff then physically gave a bag tag to the complainant, however, the fifth bag was permanently lost.
Indian Express
3 days ago
- Indian Express
Consumer panel orders Saudi-based airline to pay Rs 1.25 lakh to passenger for lost baggage
A consumer disputes redressal commission has directed an airline to pay Rs 1.25 lakh with interest for the loss of a passenger's bag. The commission also directed that the customer be paid Rs 10,000 towards compensation for mental agony. The order was passed ex partre as Flynas, a Saudi-based low-cost airline, did not send any representative during the hearing of the complaint. The incident dates back to January 2024 when the complainant was travelling back to Mumbai from Turkey. In Istanbul, the complainant handed over five bags to Flynas, but only four of them had baggage tags attached. When the complainant pointed it out, she was given a physical tag for the fifth bag with the assurance that it would be sent to the destination along with the other bags. Once they reached Mumbai, however, the fifth bag was not found. The complainant approached the airline, but the bag was not located. After unsatisfactory responses from the airline, the complainant approached the consumer commission, she told the panel. 'After going through all the facts, we observe that there was a mala fide negligence by the Flynas Airline supporting staff as well as officials who were in communication with the complainant. The opposite party didn't give any conclusive reply to the complaint raised by the complainant. The actions of the opposite party were not satisfactory in the said incidence,' the commission said in its order in April. 'The opposite party could have checked the CCTV footage to confirm the incidence and could have brought more factual report on record. However, we do not find any genuine efforts taken by the opposite party to confirm the incidence to trace the lost bag. The opposite party purposely avoided all the logical actions to find the lost bag,' it said in the detailed order made available recently. The commission further stated that there are standardised rules on compensation in baggage loss claims, namely the Montreal Convention of 1999, applicable only to international flights between countries that have ratified the convention. The commission stated that while the complainant had followed the rules in filing the complaint, the airline remained absent during the proceedings, despite being aware of them. 'Hence, we have no doubt in our mind about the negligent act of the opposite party/Flynas Airlines. The allegations of the complainant about the loss of luggage by Flynas Airlines are genuine. Hence, the complainant is entitled to claim the cost of goods due to the loss of luggage along with compensation,' the commission said.
