3 days ago
Selangor unveils framework for reforming governance
THE Selangor government has launched the Framework for Reforming the Delivery and Governance System (RSTU), a strategic initiative aimed at enhancing service delivery and governance to benefit the state's residents.
Mentri Besar Datuk Seri Amirudin Shari said RSTU serves as a crucial enabler for implementing state government policies. 'Our framework aligns with the Federal Government's Public Service Reform Agenda (ARPA) to create a more efficient, transparent, and impactful delivery system,' he said.
Amirudin emphasised that the RSTU signifies the state administration's dedication to progress and innovation. 'Selangor cannot be satisfied with merely being a developed state in terms of numbers. We need to advance our systems, work culture, and integrity. RSTU is our shared platform to make our government machinery more prepared, agile, and trustworthy,' he said at the state-level Fly the Jalur Gemilang campaign launch held at Dewan Jubli Auditorium in the Sultan Abdul Aziz Shah building, Shah Alam.
The implementation of RSTU will concentrate on eight strategic focus areas. These include:
Communication Strategy: Enhancing quality delivery and establishing one-stop government service centres to streamline business operations.
Governance and Integrity: Strengthening corruption risk management.
Strategic Coordination: Encouraging proactive collaboration between departments and agencies to overcome siloed work structures.
Complaint Management Reform: Creating a responsive system that provides public feedback within 24 hours.
Critical Thinking Empowerment: Enhancing the capacity of the public service team and reducing dependency on external consultants.
Local Administrative Leadership: Empowering leaders from village chiefs to council members to act as responsible service delivery agents.
Programme Effectiveness Monitoring: Developing the Selangor Government Delivery Index for assessing state programme effectiveness.
Output-Based Implementation: Focusing on outcome-driven methods for all state policies and programmes.
At the event, coinciding with the monthly civil servants' meeting, Amirudin launched the Fly the Jalur Gemilang campaign.
He said the campaign aligns with the Merdeka and Malaysia Day celebrations, promoting patriotism and unity among Malaysians during the national month leading up to Malaysia Day.
