Latest news with #FrontlineGroup
Yahoo
5 days ago
- Business
- Yahoo
Frontline Group Ranks No. 2686 on the 2025 Inc. 5000 List of America's Fastest-Growing Private Companies
With Three-Year Revenue Growth of 156 PercentThis Marks Frontline Group's First Time on the List NEW YORK, Aug. 12, 2025 /PRNewswire/ -- Inc., the leading media brand and playbook for the entrepreneurs and business leaders shaping our future, today announced that Frontline Group is No. 2686 on the annual Inc. 5000 list, the most prestigious ranking of the fastest-growing private companies in America. The list provides a data-driven snapshot of the most successful companies within the economy's most dynamic segment—its independent, entrepreneurial businesses. Past honorees include companies such as Microsoft, Meta, Chobani, Under Armour, Timberland, Oracle, and Patagonia. "This recognition isn't just about growth – it's about staying true to who we are, doing what we say we're going to do, and taking care of people, said Jill Blankenship, Founder and CEO of Frontline Group. This is a win for our team, for our customers who trust us, and for our belief that the future of service isn't just about technology—it's about people." This year's Inc. 5000 honorees have demonstrated exceptional growth while navigating economic uncertainty, inflationary pressure, and a fluctuating labor market. Among the top 500 companies on the list, the median three-year revenue growth rate reached 1,552 percent, and those companies collectively added more than 48,678 jobs to the U.S. economy over the past three years. For the full list, company profiles, and a searchable database by industry and location, visit: "Making the Inc. 5000 is always a remarkable achievement, but earning a spot this year speaks volumes about a company's tenacity and clarity of vision," says Mike Hofman, editor-in-chief of Inc. "These businesses have thrived amid rising costs, shifting global dynamics, and constant change. They didn't just weather the storm—they grew through it, and their stories are a powerful reminder that the entrepreneurial spirit is the engine of the U.S. economy." Inc. will celebrate the honorees at the 2025 Inc. 5000 Conference & Gala, taking place October 22–24 in Phoenix, and the top 500 will be listed in the Fall issue of Inc. magazine. Frontline Group is redefining care with AI-enhanced, human-first experiences that power modern customer support. Founded by Jill Blankenship at her kitchen table and scaled into a $25M+ enterprise without a dollar of outside investment, the company delivers emotionally intelligent, fast-to-value solutions that blend people, process, and technology across industries such as healthcare, financial services, and social impact. Frontline's flagship platforms—Frontline Care (BPO), Frontline Services, Frontline Connect, Ternio, and Frontline Quest (Virtualized Conversations) enable organizations to go live in weeks, not quarters, with transparent pricing, empathetic AI agents, and full-circle customer experience support. From SMBs to enterprises, and from 211 call centers to healthcare networks, Frontline excels at transforming the Customer Experience for companies of all sizes in CCaaS and Agentic AI Solutions, leveraging every connection to drive competitive advantage. With over 400 employees, deep alliances and reseller relationships with NICE, Zoom, Microsoft, and a relentless focus on strategic empathy, Frontline is not just growing—it's leading a movement toward smarter, more human service. MethodologyCompanies on the 2025 Inc. 5000 are ranked according to percentage revenue growth from 2021 to 2024. To qualify, companies must have been founded and generating revenue by March 31, 2021. They must be U.S.-based, privately held, for-profit, and independent—not subsidiaries or divisions of other companies—as of December 31, 2024. (Since then, some on the list may have gone public or been acquired.) The minimum revenue required for 2021 is $100,000; the minimum for 2024 is $2 million. As always, Inc. reserves the right to decline applicants for subjective reasons. About is the leading media brand and playbook for the entrepreneurs and business leaders shaping our future. Through its journalism, Inc. aims to inform, educate, and elevate the profile of its community: the risk-takers, innovators, and ultra-driven go-getters who are creating the future of business. Inc. is published by Mansueto Ventures LLC, along with fellow leading business publication Fast Company. For more information, visit About Frontline Group Frontline Group is redefining customer care with an AI-enhanced, human-first model for contact center and BPO services. Named to the 2025 Inc. 5000 list, it offers CX platform integration, support optimization, mobile agent tools, and AI consulting. From SMBs to enterprises, clients choose Frontline for faster, friendlier service. Partnering with Zoom, Nice and Microsoft, Frontline blends transparency, speed, and empathy to help organizations scale with integrity. Contact:Andy AbramsonFrontline Group+18587779777399501@ View original content to download multimedia: SOURCE Frontline Group
Yahoo
04-06-2025
- Business
- Yahoo
Frontline Group Launches vCON Pilot
Transforming 211 Calls into Actionable, Lifesaving Intelligence SEATTLE, June 4, 2025 /PRNewswire/ -- Frontline Group, the agile leader in AI-enhanced, human-first CX, has announced the national pilot launch of its groundbreaking vCON (Virtualized Conversation) Program, which will bring next-generation contact center intelligence to 211 operators across the country. Every 211 call represents a person in crisis seeking food, shelter, safety, or a sense of direction. With vCONs, these calls become structured, secure, and searchable assets—ready to drive deeper impact, faster response, and smarter support across America's most critical care networks. "A call to 211 is more than a question. It's often a lifeline," said Jill Blankenship, CEO of Frontline Group. "With vCONs, we're turning fleeting moments into enduring records of need and compassion. Every call becomes a thread in the safety net, and in turn, a step toward lasting resolution." More than just call recording, vCONs are living data. Each interaction is wrapped in metadata—time, tone, participants, sentiment, and cryptographically sealed for integrity and compliance. It's a leap forward in care coordination, enabling case continuity, secure data-sharing, and pattern recognition to uncover unmet needs and operational blind spots. For the specialists on the call, it's freedom from frantic note-taking. For 211 providers, it's a new lens on impact. For at-risk individuals, it's a promise: you won't have to repeat your story again. The vCON pilot will begin in diverse regions spanning metro centers and rural communities. Participating organizations will use vCON to revisit prior interactions, improve follow-up accuracy, and highlight systemic gaps. The tech also aligns with emerging IETF and SCITT (Supply Chain Integrity, Transparency, and Trust) standards, ensuring full auditability and future-proofed compliance. "vCONs are not just conversations. They're commitments made visible," said Thomas McCarthy-Howe, creator of the vCON IETF pending standard. "This is what happens when empathy meets infrastructure, when we build systems that remember." This launch underscores Frontline Group's mission to humanize service while scaling intelligence. "Our hybrid architecture with AI, when it helps, positively benefits people when it matters. This is especially true in public sector partnerships," added Blankenship. "With vCONs, that trust now extends to crisis response. It's care, redefined, and ready when and where it's needed most." About Frontline Group Frontline Group is transforming customer care by pioneering an AI-enhanced, human-first approach to contact center and BPO services. With a full-circle suite that includes CX platform integration, support optimization, mobile agent enablement, and AI consulting, Frontline helps businesses of all sizes deliver faster, friendlier, and smarter service — without the bloat of legacy providers. Rooted in transparency, speed, and empathy, Frontline empowers organizations to scale with integrity, putting people at the center of every interaction. Backed by a sustainable, founder-led model and strategic partnerships with innovators like Microsoft, Frontline is redefining the future of service, where intelligence meets humanity. Media ContactAndy AbramsonFrontline Group396097@ View original content to download multimedia: SOURCE Frontline Group Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
