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Help! I Dinged a Rental Car in Europe, and My Credit Card Won't Cover It.
Help! I Dinged a Rental Car in Europe, and My Credit Card Won't Cover It.

New York Times

time26-06-2025

  • Automotive
  • New York Times

Help! I Dinged a Rental Car in Europe, and My Credit Card Won't Cover It.

In April 2024, my wife and I reserved a one-day car rental to travel from Lisbon to the Shrine of Fátima, about an hour north. We made the reservation through Enterprise, but it turned out to be with Guerin, a partner. I declined the optional collision damage waiver because my American Express card includes a similar waiver as a benefit if I pay with the card. At some point during the trip, the rear of the car was damaged — I'm not sure how — and Guerin charged me 1,205 euros, then worth just under $1,300. That May, I filed a claim with AMEX Assurance for reimbursement. Among the documents it requested was an 'itemized repair estimate,' but despite my repeated requests, Guerin did not provide one. American Express closed my case in August, though I was told it could be reopened. I continued to try, but by November, I had given up on Guerin and started trying Enterprise in the United States. I called eight times, speaking to eight different representatives between Nov. 4 and Dec. 9, but no one ever got back to me. Can you help? Steven, Nashville I know from painful experience that cajoling a foreign rental car agency to produce the documentation most U.S. credit card benefit programs require can be maddening. And we are not alone. Let's add another example that landed in the Tripped Up inbox soon after yours. In March 2024, Troy from Philadelphia rented a vehicle from Europcar in Zihuatanejo, Mexico, declining the insurance as recommended by his Barclays-issued American Airlines Mastercard. He damaged the car to the tune of $1,671, which seemed to include both the repair and the agency's 'loss of use' while the car was out of service. His claim was handled by Sedgwick, a third-party administrator, which asked him to provide an itemized repair estimate and, later, a fleet log to corroborate the dates the car was out of service. According to a trove of email exchanges he sent me, both he and Sedgwick staff pressured Europcar for months to provide the documents, to no avail. I couldn't quite figure out how to divide up the fault here: Does it lie with the insurance companies for requiring too much documentation, or the car rental agencies for failing to provide it? So I tried to contact everyone: Guerin, Enterprise and Amex (which owns AMEX Assurance) for your case, and Europcar, Barclays and Sedgwick for Troy's. Let's start with you, Steven. Though Guerin never responded to my emails, Enterprise did. Michael Wilmering, a spokesman, emailed to let me know the company had now reached out to you to provide the requested itemized repair estimate, 'which was not available upon his initial request,' he wrote. (I know you made far more than an 'initial' request, but we'll get to that later.) 'While international differences in insurance and repair documentation can create complexities, we are committed to doing our best to assist travelers in navigating these requirements,' he continued. Want all of The Times? Subscribe.

From Rape To Lost Childhood: Guatemala Found Responsible For Forcing Girl Survivor Into Unwanted Pregnancy & Motherhood
From Rape To Lost Childhood: Guatemala Found Responsible For Forcing Girl Survivor Into Unwanted Pregnancy & Motherhood

Scoop

time07-06-2025

  • Scoop

From Rape To Lost Childhood: Guatemala Found Responsible For Forcing Girl Survivor Into Unwanted Pregnancy & Motherhood

GENEVA (5 June 2025) – The UN Human Rights Committee has found that Guatemala violated the rights of a girl who became pregnant as a result of rape by forcing her to continue the pregnancy and into motherhood. According to the Committee, this amounted to a breach of her right to live with dignity and reproductive autonomy, and subjected her to treatment comparable to torture. The Committee published today its decision against Guatemala in a case involving a 14-year-old girl who was raped on multiple occasions, denied access to legal abortion, and compelled to assume parental responsibilities under coercive circumstances. 'This is the fourth case the Committee has recently examined on terrible similar situations involving other States in the sub-region,' said Committee member Hélène Tigroudja. 'No girl should be forced to carry the child of her rapist. Doing so robs her of her dignity, her future, and her most basic rights,' she said, adding that 'This is not just a violation of reproductive autonomy — it is a profound act of cruelty.' Fátima* was 14 when she became pregnant after being raped by an ex-director of a public day-care centre that she attended as a child. The rapes occurred after she had left the institution. Her aggressor had maintained contact with the family after Fátima left the institution and earned their trust by providing financial support. When her mother learned about the abuses, she reported them and then was bribed and threatened by the perpetrator, his wife and their family. Despite nine years of criminal proceedings, during which the perpetrator continuously pressured Fátima and her family to drop the case, he escaped justice. Guatemala did not properly investigate the rape, nor did it take effective action to prosecute the perpetrator. Since then, Fátima has been stigmatized as a girl who became sexually active at an early age. As it was impossible to obtain justice and effective remedies in Guatemala, Fátima brought her case to the Committee, claiming her rights under the International Covenant on Civil and Political Rights (ICCPR) were violated. Guatemala is one of the Latin American countries with the highest rates of both forced motherhood and systematic impunity for sexual violence. Although the Guatemalan Criminal Code allows abortion in specific situations to avoid a threat to the life of the mother, access to legal abortion is almost impossible in practice. Despite her very young age and the foreseeable risks of pregnancy and delivery, Fátima was forced to carry out her pregnancy. After a traumatic and almost fatal delivery, Fátima was forced to breastfeed the child despite her expressed wish not to see him or be involved in his care. The sexual violence and forced pregnancy caused Fátima severe suffering, resulting in two suicide attempts as the only way to escape from her future forced motherhood. Nine years later, the child born out of rape is living with Fátima's mother, but she is the one struggling to help cover his food, clothing and schooling expenses. The Committee concluded that the State party had violated her right to life under Article 6 of the ICCPR, recalling that the right to life also refers to the right to enjoy life in dignity and requires States to adopt positive measures towards the full realization of everyone's right to sexual and reproductive health. 'Silence and inaction by the State are not neutral; they are not only violation by omissions but also factors of revictimization. Forcing a child into motherhood through neglect is a grave human rights abuse,' Tigroudja said. The Committee also found that Guatemala had violated Article 7 of the ICCPR, which prohibits torture, cruel, inhuman, or degrading treatment or punishment as the Covenant refers not only to physical pain but also to moral suffering. 'In addition to the trauma of the rapes, the pregnancy and forced motherhood, she suffered a high level of distress caused by a combination of acts and omissions attributable to the State party', Tigroudja said. The Committee also concluded that it is a case of intersectional discrimination. 'This case reveals how gender, age, and poverty intersect to silence the most vulnerable,' said Tigroudja. The Committee called on the State party to establish a system to record and monitor cases of sexual violence, pregnancy and forced motherhood among girls and adolescents and to work towards its eradication. It also asked the State party to take measures to remedy the damage incurred by the forced pregnancy and forced motherhood on Fátima's life plans, by enabling her to complete higher education and pursue extracurricular areas that will empower her to advance her life goals. Guatemala is also requested to make a public acknowledgement of responsibility and to guarantee access to education and psychological care for her child born out of rape.

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