Latest news with #GenerativeAgent
Business Upturn
16-07-2025
- Business
- Business Upturn
ASAPP's GenerativeAgent Platform is Now Available in the New AWS Marketplace AI Agents and Tools Storefront
NEW YORK, July 16, 2025 (GLOBE NEWSWIRE) — ASAPP , the leading provider of AI-powered contact center software, today announced the availability of its GenerativeAgent Platform in the new AI Agents and Tools storefront in AWS Marketplace. This enables AWS customers to easily discover, buy, and deploy GenerativeAgent using their AWS accounts, accelerating AI agent and agentic workflow development. The AI Agents and Tools storefront in AWS Marketplace serves as a centralized catalog for hundreds of AI solutions from trusted AWS Partners. GenerativeAgent is built from the ground up to redefine the role of AI in the contact center by enabling users to handle complex, multi-turn conversations with enterprise-grade performance, safety, and control. By successfully handling nuanced conversations and multi-step problem-solving to resolve customer issues on its own, the platform dramatically increases contact center capacity, improving the customer service experience and lowering the cost to serve. 'ASAPP is committed to delivering best-in-class AI products that solve the toughest challenges in customer service, and it is a privilege to offer our GenerativeAgent platform in the new AWS Marketplace AI Agents and Tools storefront,' said Priya Vijayarajendran, CEO of ASAPP. 'We are proud to expand our collaboration with AWS as we equip more customers with the tools to transform their customer experience strategy and gain more value from their AI investments.' Through the AWS Marketplace AI Agents and Tools storefront, customers can significantly accelerate their procurement process to drive AI innovation, reducing the time needed for vendor evaluations and complex negotiations. With centralized purchasing using AWS accounts, customers maintain visibility and control over licensing, payments, and access through AWS. This news follows ASAPP's achievement of the AWS Generative AI Competency in April 2025, a recognition of AWS partners that drive the advancement of services, tools, data strategy, and infrastructure pivotal for implementing generative AI technologies across diverse industries. To learn more about ASAPP in AWS Marketplace, click here . To learn more about the new AI Agents and Tools storefront in AWS Marketplace, click here Helpful links About ASAPP ASAPP is an artificial intelligence solution provider committed to solving the toughest problems in customer service. Our flagship product, GenerativeAgent® , is a platform built from the ground up to handle complex, multi-turn conversations with enterprise-grade performance, safety, and control. Because we automate what was previously impossible to automate, our AI-native® solutions deliver more than efficiency gains. They redefine the role of AI in the contact center and lay the groundwork for businesses to reimagine their customer experience delivery for the age of AI. Leading enterprises rely on ASAPP's generative and agentic AI solutions to dramatically expand contact center capacity and transform their contact centers from cost centers into value drivers. To learn more about ASAPP, visit . Media ContactAmy McDowellOffleash PR for ASAPP [email protected]
Yahoo
22-04-2025
- Business
- Yahoo
ASAPP Achieves the AWS Generative AI Competency
Certification Recognizes ASAPP's AI-Powered Contact Center Solutions for Technical Excellence and for Enabling Customers to Deploy Generative AI Technologies in Production with Confidence and Scale NEW YORK, April 22, 2025 (GLOBE NEWSWIRE) -- ASAPP, the leading provider of AI-powered contact center software, today announced it has achieved the Amazon Web Services (AWS) Generative AI Competency, a recognition of AWS partners that drive the advancement of services, tools, data strategy, and infrastructure pivotal for implementing generative AI technologies across diverse industries. 'ASAPP is committed to delivering best-in-class AI solutions that redefine what's possible in enterprise contact centers,' said Priya Vijayarajendran, CEO of ASAPP. 'Achieving the AWS Generative AI Competency underscores the measurable business impact of our AI-native solutions. We're honored to deepen our collaboration with AWS as we continue to help customers solve the most complex, data-rich challenges facing enterprise contact centers today.' ASAPP's AI-native product suite addresses complex, data-intensive customer service challenges at enterprise scale—advancing beyond basic automation to solve customer-specific problems with speed and precision. GenerativeAgent is an enterprise generative AI agent that accelerates resolution of complex customer service interactions—safely and autonomously—while reducing integration overhead. Built for enterprise needs, it taps into historical data and existing systems to enable rapid deployment, improve customer satisfaction, and deliver measurable ROI from day one. AWS Generative AI Competency partners are the go-to experts in implementing generative AI solutions that create value and drive business growth for AWS customers globally. Partners have proven expertise, field experience, and successful projects using generative AI tools from AWS to craft innovative solutions, enabling the building, training, deployment, and utilization of foundation models in creative ways at scale. ASAPP is available in the AWS Marketplace. Click here to learn more. Helpful links ASAPP website ASAPP blog ASAPP on LinkedIn ASAPP on X About ASAPPASAPP is an AI solution provider committed to solving the toughest problems in customer service. Because we automate what was previously impossible to automate, our AI-nativeⓇ solutions deliver more than efficiency gains. They redefine the role of AI in the contact center and lay the groundwork for businesses to reimagine their customer experience delivery in the age of AI. Leading enterprises rely on ASAPP's generative and agentic AI solutions to dramatically expand contact center capacity and transform their contact centers from cost centers into value drivers. To learn more about ASAPP, visit Media ContactAmy McDowellOffleash PR for ASAPPasapp@ in to access your portfolio
