03-07-2025
Celonis & Genpact launch app to cut supply chain transport costs
Celonis and Genpact have launched a solution aimed at helping supply chain leaders optimise transportation networks, improve efficiency, reduce costs, and manage carrier performance.
The Transportation Costs and Performance app, powered by the Celonis Process Intelligence platform and developed by Genpact, is designed to address challenges faced by the supply chain sector in the context of persistent disruption. The sector continues to grapple with geopolitical instability, uncertain trade policy, labour shortages, rising capital costs, and efficiency demands.
Many supply chain businesses operate with fragmented systems and disconnected technologies, which hinder real-time decision-making and limit visibility into carrier performance. These system shortcomings often result in partial data, siloed processes and delayed insights, increasing pressure to deliver more quickly, at lower costs, and with greater sustainability. The resulting inefficiencies can create higher transportation costs, delivery delays, poorly managed carrier relationships, and degraded customer experience.
According to Celonis, the new app empowers organisations to address these problems by consolidating process data from Oracle Transportation Management (TMS) systems. It is also flexible enough to integrate with other TMS platforms and extend to WMS, ERP, and other logistics-related data when necessary, creating a digital twin of supply chain operations.
Neel Patel, Lead Solution Manager, Supply Chain at Celonis, said: "The Genpact Transportation Costs and Performance app empowers supply chain leaders with end-to-end visibility and understanding of transportation processes. Reimagining how transportation is managed, it delivers tangible value using Process Intelligence to uncover and eliminate inefficiencies, while optimising carrier performance and laying the foundation for AI success."
Mathias Vaupel, Supply Chain Service Line Director at Genpact, added: "Celonis Process Intelligence unifies data from supply chain source systems and brings them together in a way that allows users of the Genpact Transportation Costs and Performance app to make smarter decisions."
The app provides several key features and operational benefits. It enables operators to enhance on-time delivery by identifying and addressing root causes of delays in specific shipment lanes, suppliers, modalities, sites, or processes. Transportation costs can be reduced through proactive planning, resource management, spot freight management, and strict policy adherence, supported by real-time alerts.
The solution also offers the ability to boost carrier performance by analysing costs associated with supplier delays and service level agreement violations. This analysis helps identify areas for improvement and better carrier alternatives. In addition, it seeks to optimise load management by identifying transportation patterns that ensure consistent truck loads, minimise empty trips, and respond to unexpected changes in load volumes or carrier capacity.
Route optimisation is facilitated by pinpointing inefficient distribution routes and analysing options in real time to devise more efficient paths for truck utilisation.
Comprehensive tools
The app's tools include a Process Explorer, which visualises all interconnected logistics processes from sales order to fulfilment and quantifies the financial and operational impact of process anomalies. The Transportation Cockpit centralises operational and financial metrics, enabling real-time monitoring and facilitating detailed root cause analysis. Features supporting on-time delivery and collection assessments, order cycle time analysis, lane-by-lane performance evaluations, and in-depth carrier performance measurement are also included.
Automation opportunities are highlighted through identification of manual processes, which can be addressed using the Celonis low-code Action Flows, aiming to further improve transportation performance.
Case study results
A global consumer packaged goods company recently utilised the app to tackle rising transportation costs and declining on-time delivery rates across approximately 700,000 annual shipments and dealings with 200 carriers. Through the app, the company identified an overreliance on expensive spot freight, driven in part by underperforming or under-capacity primary contracted carriers.
The insights from the app allowed the company to redesign its carrier management strategy and implement governance controls, which resulted in reduced early spot freight usage. The implementation led to expected savings of up to USD $6 million and a 15% improvement in on-time delivery rates. Real-time alerts from the app were also used to flag non-compliance and inefficiencies before they escalated.
The Genpact Transportation Costs and Performance app is available via the Celonis Marketplace.
