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The Star

Johor integrated complaints system at 85% completion

Mohd Jafni says Johor is close to completing its new integrated system aimed at improving the management of public complaints statewide. JOHOR is close to completing its new integrated system aimed at improving the management of public complaints statewide. Johor housing and local government committee chairman Datuk Mohd Jafni Md Shukor (pic) said the technical development of the system, known as the Johor Integrated Complaints Centre (JICC), had reached 85% completion as of early July. 'The system is not just an app, but an integrated platform that allows public complaints to be submitted, tracked and resolved directly in real time. 'It integrates the Federal Government's Public Complaints Management System (Sispaa), Johor Baru City Council's (MBJB) GeoJB portal and platforms used by technical agencies and concessionaires,' he told StarMetro. 'This allows each complaint to be sent directly to the agency involved without overlap or delay,' he said. He added that the state government was working to ensure all feedback channels including social media, e-mail, chatbot and internal local council systems were integrated into a single platform. 'The first phase of the system will be implemented in MBJB before being expanded to local councils within the Johor-Singapore Special Economic Zone (JS-SEZ). 'This includes Iskandar Puteri City Council, Pasir Gudang City Council, Kulai Municipal Council, Pengerang Municipal Council and Pontian Municipal Council. 'This system reflects the state government's commitment to building an agile, people-friendly and solutions-driven administration, not one that simply stores complaints,' he said. During the tabling of Johor Budget 2025 in November last year, Mentri Besar Datuk Onn Hafiz Ghazi said the state had allocated RM1.5mil to develop JICC in phases. 'The state government is committed to closely monitoring the implementation of this initiative, with direct supervision from the Johor Mentri Besar's office. 'It is an important step to prove that the voice of the people is truly heard and acted upon. 'Hopefully, this initiative can provide relief to the people of Johor and become a catalyst for solving problems more efficiently,' said Onn Hafiz.