Latest news with #Go5G
Phone Arena
11-05-2025
- Business
- Phone Arena
T-Mobile users get new Starlink toggle as public rollout approaches
T-Mobile's Starlink-powered satellite messaging service is in beta right now and free for everyone. Once it launches in July, everyone but customers on T-Mobile 's expensive plans will have to pay for it. Customers enrolled in the beta program have spotted a new toggle that may come in handy after the public communication can be a vital lifeline when natural disasters knock down land-based networks or when you are in a dead zone with no cellular signals. T-Mobile 's T-Satellite feature will remain free only for Go5G Next, Experience More, and Experience Beyond customers after June. Everyone else, including AT&T and Verizon customers, will be charged a monthly fee. For T-Mobile customers on older plans, the service is going to cost $15 per month, though beta users get a discount of $5. AT&T and Verizon customers will be able to use T-Mobile 's satellite service for $10 a month. AT&T and Verizon have also launched their satellite feature but on a limited scale. T-Mobile users can easily opt-out of the satellite feature. | Image Credit - pinoy_dude24 According to an image shared by a T-Mobile user, customers will be able to enable and disable the satellite feature easily. This means that you won't have to worry about paying for this add-on during the month when you might not need the feature. For instance, you may activate it when severe weather is expected or when you know you will be going to areas with weak or spotty signals. That's a smart move by T-Mobile , considering even though this can potentially be a life-saving feature, most users might not be able to justify paying it for every month when they know they are hardly going to use it. The outdoorsy types who frequently visit places with no cellular coverage can, of course, keep it on at all times. Right now, only texting is supported and data support is expected this year. Voice capabilities will also be updated down the line.
Miami Herald
08-05-2025
- Business
- Miami Herald
T-Mobile quietly plans a drastic change, frustrating customers
T-Mobile (TMUS) has quietly inched toward a controversial change that is making customers suspicious. Last year, T-Mobile increased the prices for its older phone plans (One, Magenta, Simple Choice, and Go5G 55) by $2 or $5 per line. Early last month, it then issued another price hike for some of its legacy plans, increasing monthly prices by $5. Don't miss the move: Subscribe to TheStreet's free daily newsletter T-Mobile then unexpectedly introduced its Experience More and Experience Beyond phone plans, which are essentially upgraded versions of its Go5G Plus or Go5G Next plans with five-year price guarantees. However, customers flagged that the prices of the new plans doesn't include taxes and fees. Related: T-Mobile pulls the plug on generous offer, angering customers Last week, T-Mobile employees took to Reddit to allege that the phone carrier stopped offering customer representative's commissions for activating older phone plans. They also claimed T-Mobile instructs store employees to encourage customers only to join new phone plans, steering them away from plans that have taxes and fees included in the price. In response, T-Mobile confirmed that Go5G plans will be available for new customers for a limited time, and it has quietly made a significant move that emphasizes this statement. Image source:T-Mobile has removed Go5G plans from the list of plans on its website, according to a new report from Phone Arena. The plans were listed on the website until at least April 29. If customers want to sign up for Go5G plans, the website now instructs them to call or chat with customer service. Some T-Mobile customers are concerned about switching to T-Mobile's newer phone plans, not only because taxes and fees aren't included in the price, but also because they are worried that their current discounts and promos won't transfer to the new phone plan. One T-Mobile customer even recently took to Reddit to claim that customer service warned them that this would be a risk if they ditched their older phone plan. Related: T-Mobile CEO has a harsh warning for customers "I was considering changing my plan from One to either Go5G Plus or Experience More," wrote the T-Mobile customer in a Reddit post. "T-force was wonderful (as usual) and told me that 2 of my promos might not transfer to a new plan and that I would not be able to move back if I did go to a new plan." In response to the post, some Reddit users claimed that T-Mobile's customer service gave them the same warning. T-Mobile's move to eventually retire Go5G plans and push customers onto newer offerings comes after it ran a promo in March that offered a free line to customers who have Go5G Plus and Go5G Next plans. As T-Mobile ushers in a new era of phone plans, it is facing record-high consumer demand, despite recent price hikes. In its first-quarter earnings report for 2025, T-Mobile revealed that it added 1.3 million postpaid customers during the quarter, the best result it has ever achieved during a first quarter of any year. T-Mobile welcomed 495,000 new postpaid phone customers and 424,000 new high-speed internet customers, contributing to the company generating a net income of $3 billion, which is 24% higher than what it earned during the same quarter in 2024. More Retail: AT&T quietly issues stern warning to customersSam's Club makes a big change to a beloved membership perkGameStop announces risky move amid store closures "A record number of customers chose the Uncarrier in Q1 - we grew postpaid gross additions year-over-year across the board and our High Speed Internet business led the industry in net customer additions for the 13th straight quarter," said T-Mobile CEO Mike Sievert in the report. He also said during a recent earnings call that customers have been accepting of the company's latest price hike for older phone plans. "What we are out there doing right now is really just completing a project that we started last year to get after some long outdated plans," said Sievert. "First price increase of this kind in more than a decade. And I think because of that, our customers have a lot of acceptance of it. I think they understand, especially since we take our time in a 'test and learn' method … and explain to them what's behind it." Related: Veteran fund manager unveils eye-popping S&P 500 forecast The Arena Media Brands, LLC THESTREET is a registered trademark of TheStreet, Inc.
Phone Arena
06-05-2025
- Business
- Phone Arena
T-Mobile removed Go5G plans from website and is encouraging customers on even older plans to upgrade
T-Mobile has taken an important step towards grandfathering Go5G plans. The company is also encouraging customers on even older plans to switch. Late last month, T-Mobile announced the Experience More and Experience Beyond plans. The company had hinted at that time that the Go5G Next and Go5G plans that the new plans were replacing would eventually be phased out. Around a week ago, a rumor said that the company was discouraging employees from activating Go5G and Go5G Plus for customers, fueling rumors that they were essentially no longer being offered. T-Mobile didn't comment on the rumor but said that nothing was changing for customers who were already on the plans. The company also said that the plans would remain available for a limited time. The plans are no longer available on the company's website. Wayback Machine shows they were available until at least April 29. They have not been retired apparently, with the website saying that you can still call T-Mobile or chat with them online to place your order. T-Mobile Consumer Group President Jon Freier had previously said that since Experience More and Experience Beyond offered everything that Go5G Plus or Go5G Next did, customers would not be missing out. Customers may not agree, since the new pricing for the new plan doesn't include taxes and other fees. The bottom line is that if you are on a Go5G plan, you will get to keep it, but it's going to be incredibly hard for new customers to sign up for them. T-Mobile is also trying to get customers on even older plans, such as Magenta Max, to migrate to Go5G Plus, insisting they can get more benefits at no extra cost. The customers who switch will be upgraded for the same price they pay right now, meaning their monthly bill will not be going up. At the same time, they will have the opportunity to get a new device for up to$830 off. Most customers will be better off if they switch, considering they will get more perks and benefits. Some customers are skeptical of the offer, claiming T-Mobile is trying to encourage people who didn't witness price hikes to invalidate their price lock guarantee. That's not necessarily true, as T-Mobile raised prices for many customers who thought they were protected by the price lock commitment, possibly bringing their bill up to the same level as Go5G customers. It's also not clear if all their discounts would transfer. We've reached out to T-Mobile for a comment and will update the story when we have a response.
Yahoo
02-05-2025
- Business
- Yahoo
T-Mobile reportedly shying away from Go5G plans
T-Mobile is shifting away from its Un-carrier image as it looks to make big changes with new plans. The new Experience and Essential plans will require customers to pay additional fees and taxes, which is something that wasn't present on older Go5G plans. Sales reps will reportedly not be compensated for Go5G plan sign-ups going forward, indicating a shift in focus towards new plans. It wasn't that long ago that T-Mobile was the underdog, competing against giants like AT&T and Verizon. Nearly a decade later, and many years removed from the brand's Un-carrier movement, it's become one of the best wireless carriers in the US. With that said, not all has been smooth sailing for T-Mobile. The wireless carrier has made a number of controversial moves that have seen outrage and pushback from customers. Perhaps most recently, it completed its unexpected price hikes for legacy plans and even increased its fees. While it appeared from the outside that T-Mobile was having a pretty rocky year, the recent quarterly report begs to differ, with the company having a record quarter that trounced the competition. Of course, none of this is by chance, and you can bet that T-Mobile is already taking steps to increase its market share, while also increasing its profits. It was about a week ago that it shared new Experience and Essential plans that it would be offering to its customers going forward. And while these are meant to be successors to the popular Go5G plans, it appears that some stores won't even offer the older plans an option. Much like its competition, its new plans aren't all-inclusive, which means, if you're signing up for a new T-Mobile Experience or Essentials plan, you're going to need to pay additional taxes and fees on top of the price shown. Now, this number can vary from state to state, but it does make a difference, especially if you're someone that's on a family plan. With the Go5G plans, that was never the case, with the stated price being what you paid. So this new change could catch long-time customers off guard when they go to sign up for a new plan, or recommend others to do so. Perhaps the most interesting part of all of this is that Android Authority was able to uncover, through reports on Reddit, that T-Mobile may not be paying commission for Go5G plans going forward. Now, this might be a little confusing, and things aren't exactly clear at the moment, but it appears that while the Go5G plans aren't publicly available, they are still in the system. This means that if you head to a third-party (non-corporate-owned) location, associates can still activate customers under the older plans. Again, the drawback will be that there won't be any commission. Some on Reddit are sharing that this limitation will not apply to existing customers that are currently on Go5G plans. So adding a line could still yield some sort of compensation. As you can imagine, it makes sense that the new plans are going to be the sole point of focus going forward. Since those coming from other carriers won't really "feel" the difference since taxes and fees are charged by most carriers. Of course, T-Mobile has a clear vision of how and what these new plans can do for the company and its customers, and while the new Experience and Essential plans offer more benefits, they also alleviate the burden of taxes and fees from the brand's shoulders. Again, things aren't all that clear right now, but we'll probably know better as the new month rolls in and more Experience and Essential plans are activated. If you navigate to the T-Mobile website, and search for plans, you can see that there's no mention of the older Go5G plans. So if you're currently on Go5G, it may be a good idea to stick with what you've got. And if you're looking to switch, it may be worth giving a non-corporate store a try to see if you can still activate a Go5G plan. Otherwise, it looks like Experience and Essential plans are going to be the only way to go when moving forward. Of course, if you don't like what you see, you can always check out some other carrier options, or if you're feeling like saving big, you can also move a prepaid wireless carrier as well.
USA Today
08-04-2025
- Business
- USA Today
The cost of an iPhone is rising. Get four free iPhone 16e devices when you switch to T-Mobile
The cost of an iPhone is rising. Get four free iPhone 16e devices when you switch to T-Mobile Learn more about T-Mobile Family Freedom to stay connected and save ahead of impending tariff policies. With current tariffs, and more policies being discussed, the price of certain goods are sure to rise—like Apple iPhones, which are predicted to cost as much as $2,300. We don't need to relive the panic buying from 2020 though. With T-Mobile, you can take advantage of some cost-saving deals on iPhones for the whole family right now. The phone carrier is calling it Family Freedom, where you get not one, not two, but four iPhones on them when you switch. T-Mobile will help you pay off up to $3200 (via virtual prepaid card) on your old phones and hook you up with four new phones at the lowest price per line. T-Mobile's goal is simply to help families stay connected, with the latest devices at a lower price than their competitors. Why should I switch to T-Mobile? T-Mobile is dedicated to bringing you the best service on the latest devices for the lowest prices. You can save up to 30% on three lines with T-Mobile compared to the same plans with Verizon or AT&T. Plus, you'll be eligible for even more benefits, like T-Mobile's scam shield to block those annoying scam calls, or the Magenta status which provides more discounts to you outside of your phone plan. You're enrolled in T-Mobile's Magenta status on day one, where you can get access to streaming apps, a 15% off discount at Hilton properties and even Tuesday deals like $5 movie tickets. Switch and save at T-Mobile Can I bring my device and phone number to T-Mobile? Yes! But, both require a quick check first. You'll need to see if your phone is compatible with the T-Mobile network. Your number will also need to be checked. It is rare when a number cannot be moved over. If it is, you'll simply follow the on-screen instructions during checkout to authorize the transfer. Both can be checked online, over the phone, or by visiting the nearest T-Mobile store. Ready to switch? Check if your phone is compatible with the T-Mobile network Are there other benefits to switching to T-Mobile? Yes! The biggest benefit to joining T-Mobile is their Magenta Status program. There's nothing extra that you need to do to in order to join the Magenta Status program, you're enrolled as T-Mobile customer. Here's some of the benefits you can enjoy under T-Mobile's loyalty and rewards program: Streaming: If you maintain a qualifying Go5G plan, like Go5G Next or Go5G Plus, you can receive Apple TV, Netflix (standard with ads) and Hulu (with ads) for FREE through T-Mobile. Customers can also claim things like the MLS Season Pass through Apple TV, or a free 2025 MLB Regular Season subscription to through the T-Mobile Life app. If you maintain a qualifying Go5G plan, like Go5G Next or Go5G Plus, you can receive Apple TV, Netflix (standard with ads) and Hulu (with ads) for FREE through T-Mobile. Customers can also claim things like the MLS Season Pass through Apple TV, or a free 2025 MLB Regular Season subscription to through the T-Mobile Life app. Entertainment: T-Mobile has entertainment deals like up to 25% off concert tickets to over 8,000 events nationwide, plus you can skip the lines with special customer entrances. Also, as a T-Mobile customer, you can get $5 movie tickets on Tuesdays. T-Mobile has entertainment deals like up to 25% off concert tickets to over 8,000 events nationwide, plus you can skip the lines with special customer entrances. Also, as a T-Mobile customer, you can get $5 movie tickets on Tuesdays. Travel: Yes, T-Mobile even offers deals on travel, from 15% off Hilton brands to dollar car rentals and a free AAA membership for one year. Yes, T-Mobile even offers deals on travel, from 15% off Hilton brands to dollar car rentals and a free AAA membership for one year. T-Mobile Tuesdays: Every Tuesday you can cash in on deals that are special to T-Mobile, like a free slurpie at 7/11 and Speedway, or free Italian cheese bread with a pizza purchase at Little Caesars. T-Mobile Tuesdays include a variety of deals from food and movie tickets to saving on gas! Explore Magenta Status benefits
