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Time of India
31-07-2025
- Time of India
Google may face ‘major' lawsuit as users claim facing more issues with company's smart home devices
Representative Image Google is set to face a class action lawsuit as a growing number of its smart home device users have reported experiencing more issues. These issues include misheard commands, delayed responses, and ignored instructions. US law firm Kaplan Gore LLP has launched an investigation into a potential class action lawsuit against the company. The law firm is exploring legal action due to Google's alleged failure to "remedy increasing problems with its Google Home 'smart home' service." The firm notes that many users have reported functionality issues with devices that previously worked well and had stable internet connections. Kaplan Gore also claims that Google is allowing these problems with Google Home to "increase in scale and frequency nationwide" and is "not providing the service it promised users." This comes despite Google's assurances that improvements are imminent. How Google Home issues are affecting users and what the company said The problems started last week when Google acknowledged growing user frustration with several Google Home speakers and announced plans for "major improvements." Less than a week later, reports suggest that the problems may be escalating. The issues seem to be linked to Google Assistant, which is set to be replaced by Gemini AI. In recent weeks, the current voice assistant has already seen a reduction in available features ahead of the transition. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Hi Tabbola Undo In a recent post shared on X, Aniah Kattukaran, the Chief Product Officer for Google Home Nest , admitted to the problems and wrote: 'Hey everyone, I want to acknowledge the recent feedback about Google Assistant reliability on our home devices. I sincerely apologise for what you're experiencing and feeling! We hear you loud and clear and are committed to getting this right -- and making sure we have a long term solution that provides better reliability and capability. We have been actively working on major improvements for sometime and will have more to share in the fall.' Even after acknowledging the issues, user dissatisfaction remains high. Android Police highlighted a Reddit thread in the Google Home subreddit where several users reported that voice controls for smart lights had stopped working entirely. While device subreddits typically feature product questions or troubleshooting help, the Google Home subreddit is currently filled with complaints about broken voice controls. The situation prompted an official Google moderator to respond twice within the same thread. 'We're aware of an issue with using voice commands to control some lights. We'll share an update as soon as possible, thanks for your patience,' the moderator stated. In a follow-up post, the moderator mentioned a fix was being rolled out, though they added that "some users might still be experiencing issues." One user complained: "You're not adding how do you manage to sc**w up the old ones that worked?" Sony WF-C710N Review: Solid Sound and Long Battery AI Masterclass for Students. Upskill Young Ones Today!– Join Now
Tom's Guide
29-07-2025
- Tom's Guide
Google Home speaker debacle worsens with more failures — lawsuit imminent
Last week, Google acknowledged the mounting frustration withs some of the best Google Home speakers and promised "major improvements." Not even a week later and it sounds like the issues are getting worse. The problems appeared to be related to Google Assistant, the current voice assistant that Google is going to replace with Gemini AI. The assistant has already been losing features ahead of its successor. Aniah Kattukaran, the Chief Product Officer for Google Home Nest, admitted to problems on X. "We hear you loud and clear and are committed to getting this right — and making sure we have a long term solution that provides better reliability and capability," he wrote. He added that the company is working on major improvements and would have more to share in the fall. Unfortunately, the bugs are occurring now and people are not interested in waiting. Despite acknowledging the problems, users are unhappy and Android Police found a Reddit thread on the Google Home subreddit with people reporting that voice controls for smart lights were totally out of commission. Usually device subreddits are filled with questions about products or attempts to solve problems but a glance through the Google Home subreddit shows a number of posts complaining about voice controls. It's so bad that an official Google moderator for the subreddit popped into that post twice in response to complaints. Get instant access to breaking news, the hottest reviews, great deals and helpful tips. "We're aware of an issue with using voice commands to control some lights. We'll share an update as soon as possible, thanks for your patience," they wrote. Another response from June 28 claimed that a fix for the issue was being rolled out, though it was tempered with "some users might still be experiencing issues." One frustrated user commented, "You're not adding how do you manage to screw up the old ones that worked?" Not something you want to see when Google has already promised to fix the problem. These complaints have gotten so so bad that a potential lawsuit may be in the works. The law firm Kaplan Gore announced (via TechRadar) that it is looking into a possible class action suit against Google for "failing to remedy increasing problems with its Google Home service." With so many complaints rolling in, Kaplan Gore says that "rather than fixing these issues, Google is allowing the issues with Google Home to increase in scale and frequency nationwide." The law firm is asking affected customers to fill out a form where they can explain what problems they are having with Google Home. That information would help the firm decide if it has grounds for pursuing a lawsuit. Unfortunately, it looks like Google's Home problems may get worse before they get better. Follow Tom's Guide on Google News to get our up-to-date news, how-tos, and reviews in your feeds. Make sure to click the Follow button.
