Latest news with #Grab
The Sun
17 hours ago
- Automotive
- The Sun
Grab driver vs foreign passenger over change dispute goes viral
A video of a passenger refusing to provide small change for his RM50 note to pay off his Grab driver has gone viral on Reddit. The dispute, led to a shouting match between the passenger and the Grab driver who didn't have any small change to give back to the man. 'What is so hard for you to go down and grab some small change from the shop,' the Grab driver said. 'It is your job to change and give me my change,' said the passenger who is reportedly a foreign national. The Grab driver eventually filed a report to Grab where he was told not to argue with the man further and mentioned a way to settle the dispute. Thankfully, the situation was resolved and the Grab driver told the passenger to get out of his car. The video sparked a conversation about whether Grab drivers should have small change prepared for their passengers or whether passengers should have the courtesy to grab small change to pay off their Grab driver. User @Crazy_Ad_4921 said the driver maybe couldn't stop his car and go down to grab small change. 'Maybe he felt scared his car would be stolen. Maybe he's scared the money is fake. The driver should have prepared loose change and the passenger didn't need to act like a diva,' he said. @PaleontologistThin27 said both should grab small change. 'If I'm the driver, I sure won't be leaving a stranger alone in my car,' he said. @launchuntoi said there isn't a concrete procedure as he feels its a give and take situation. 'There are times where business shop owners request for him to change and there are times when they would go do that. 'In this case, both don't want to give in, so we have to see which party will be more at loss for wasting time,' he said. @HeroVax said 'I took a taxi. I only had big bills. But the driver doesn't have change. So I said, can you keep running the meter while I go to the shop to change it. Then I came back and paid my due. 'There's nothing wrong with making people's lives easier. I don't know why this cameraman guy doesn't just back off.' @solblurgh simply said, 'Online transfer je lah.' @RussoBong gave a mixed opinion and said Grab drivers should be ready in case customers want to pay cash. But for safety reasons, Grab might encourage them to not carry so much cash too. On the flip side, the passenger could be a bit more accommodating to try and see if there is a shop nearby where he can change. He said the world would be a better place if everyone just tried to get along better but suspected the driver to be more at fault as he gave false info to the Grab support. He hoped it wasn't a case of racism against the passenger but said we don't know what happened before the recording started. @SnooOranges6925 said that drivers are not an ATM machine and they might not have small change at times. 'As a passenger it's only right if you carry small notes. As passengers we have to do our part. How many big notes can a driver handle?,' he added.
New Paper
2 days ago
- New Paper
'Come lah!': Taxi driver allegedly refuses passenger ride from zoo to Bukit Panjang, gets into heated exchange
A Transcab taxi driver allegedly refused to ferry a passenger from Mandai Zoo to Bukit Panjang last week, leading to a dispute that was caught on camera. An altercation between the driver and another man ensued, which was filmed and later circulated online. The one-minute and 34-second video of the incident, which took place on July 24, was uploaded to the SGRV Facebook page, according to Shin Min Daily News. In the video, the person filming claims that the driver had refused to pick up a passenger, despite being the first taxi in the queue. Shin Min reported that the individual behind the camera was not the passenger involved, but a bystander who witnessed the incident and decided to confront the driver. He can also be heard telling passers-by not to take the driver's cab: "Never mind, you can all go over there and take a Grab." According to him, the driver had declined the trip to Bukit Panjang as he felt the distance was too short. 'Come lah!' The footage shows the driver initially walking away in an attempt to avoid the confrontation. However, tensions escalate when the cameraman continues shouting, asking him to return. The driver then turns around and approaches the man, leading to a heated verbal exchange. They are heard yelling "come lah!" at each other, as the dispute intensifies. The recording shows that the taxi is empty and displaying an "available" sign. There are also four other taxis seen waiting in line behind it. The video has quickly gained traction online, drawing over 130 comments and sparking a heated debate among netizens. While many slammed the taxi driver for allegedly cherry-picking passengers, others felt that the situation could have been handled more calmly. Some suggested the bystander should have simply filed a report to the Land Transport Authority (LTA) instead of confronting the driver publicly. According to LTA regulations, it is an offense for taxi drivers to refuse to pick up and ferry passengers without a valid reason. Drivers found guilty of such conduct may face a $300 fine, six demerit points, and a possible two-week suspension of the vocational license.
The Star
2 days ago
- Business
- The Star
Even more ways to earn: GrabRewards just got even better
LET'S be honest – most of us use Grab without thinking twice. Breakfast on-the-go? Tap. Drowned under a pile of work at the office and can't step out for lunch? Tap. Midnight munchies? Tap. Grocery top-up? Tap. But what if every one of those taps could get you a little something extra? Grab has just rolled out a bunch of new ways for you to earn and redeem GrabRewards, when you're using GrabFood, GrabMart or anything under the Grab umbrella. And the best part? You don't even have to do anything extra – just tweak your usual habits a bit and watch the points roll in. Earn while you eat Whether you're hankering for a warm, buttery kaya toast or a hearty plate of nasi lemak to jumpstart your morning – or craving for coffee and cake during your tea break at work, you'll be scoring even more GrabRewards. Just place your order between 8am–10am or 2pm–4pm, spend RM20 or more and you'll score a hefty 5% back in GrabRewards. Have lunch duties for the office or dinner plans at home with the family? No worries. Be the one to place a group order with at least three people and get 3% back on your total. You'll be everyone's favourite – and you'll rack up points while you're at it. If you always find yourself going back to your fave restaurants on Grab, you're in luck. Spend RM25 or more at any Grab Signatures eatery and earn 5% in GrabRewards. Pick your favourites, and tap on 'Offers' to select the additional GrabRewards to earn. The points earned from the order are also shown as part of the order. More than food But of course, tasty treats aren't the only way to earn those points. When getting your essentials at Jaya Grocer, just tap GrabPay or swipe your GX card at checkout, earn 1.5X back in GrabRewards for every RM1 spent and watch the points roll in. When you're running low on GrabPay, you can top up your wallet from your GX account and earn 1 GrabReward when you top-up GrabPay wallet with linked GX Account, and you'll earn 1 GrabReward for every RM3 top-up. And to make any of your holidays even more rewarding, use any Grab service abroad and snag three times the points – yes, even those tuk-tuk jaunts and airport transfers count toward your next reward. Sweet stack of rewards Here's the game changer in the spruced up GrabRewards: These offers can be combined or stacked. So if you order your favourite eat from a Grab Signatures restaurant for your team during the tea-time window – you'll be unlocking multiple rewards in one go. The best part? No more waiting around for points to pile up before you can enjoy the perks. With the new 'burn toggle' on GrabFood and GrabMart, you can redeem your GrabRewards instantly – even if you've only got a small stash. From breakfast to groceries, there's so many ways to earth more GrabRewards on the newly revamped GrabRewards. All in a tap Earning GrabRewards and scoring sweet savings has never been simpler. Before you hit that checkout button, all you have to do is tap 'Offers' and pick the deal that fits your order. You'll see your rewards reflected in the summary, so you know exactly how much you're getting back. Easy, transparent and worth it. Whether it's your team lunch, groceries, or a quick ride abroad, Grab now gives you more ways to earn. You don't need to spend more – just spend smarter. With the introduction of even more ways to earn GrabRewards within the platform, Grab is also streamlining the GrabRewards multiplier, so every user can earn GrabRewards whether they are a GrabUnlimited user or not. Here is a summary of GrabRewards' points system, effective Aug 22: Want to discover how to earn and redeem even more GrabRewards points? Click here to find out more.
Independent Singapore
3 days ago
- Automotive
- Independent Singapore
PHV driver/rider guide for Singaporeans: How being behind the wheel is killing you, and what you can do to stay alive and beat fatigue without hitting the brakes
SINGAPORE: If you're a private-hire vehicle (PHV) driver, delivery rider, or taxi driver in Singapore, you already know: the 9-to-5 life is a distant dream. Your work clock spins on its own terms. One hour you're dropping off someone, and the next hour, you're grabbing food for someone else—all while seated for hours, dodging erratic cars, tolerating demanding passengers, and sitting through the occasional monsoon downpour. It's not just exhausting. It's dangerous. According to a 2022 study by the National University of Singapore's Institute of Policy Studies, platform workers work an average of 59 hours per week, as reported by CNA Lifestyle . That's more than a full-time job and then some. And with roughly 70,000 gig workers in Singapore's ride-hail and delivery sectors (about 3% of the national workforce), that's a lot of folks behind the wheel, pushing through long days with barely a break. These individuals are our unsung heroes, responsible for our food deliveries, midnight rides, and early-morning airport trips. But behind every steering wheel is a platform worker fighting traffic jams, fatigue, dehydration, body aches, and burnout. Sleepless in Singapore Fatigue isn't just about feeling tired. It's a slow fade of your mental reflexes, concentration, and alertness, turning your Grab ride into a potential hazard. 'Drivers experiencing fatigue may show signs such as frequent yawning and blinking, difficulty keeping their eyes open, and decreased concentration and vigilance,' CNA Lifestyle quoted Dr Licia Tan, an associate consultant at Sengkang General Hospital's Department of Occupational Medicine. 'Passengers might also notice the driver becoming fidgety, veering off the lane, or driving erratically,' she added. How long does it take before you hit the sleepy slope? Just one to two hours of non-stop driving, according to Dr. Tan. That's because driving—especially in Singapore's bustling streets—is mentally demanding. 'Driving is a cognitively demanding task that relies on sustained attention, quick reflexes, and decision-making – all of which would decline when a driver is tired,' she explained. And on scorching hot days, it gets worse. 'Intense weather conditions, such as a high environmental temperature, show a positive association with fatigue symptoms and have been linked to poorer decision-making and road traffic accidents,' said Dr. Tan. Translation: Singapore's weather isn't just bad for your hair—it's bad for your brain. Even more worrying: Staying awake for 18 hours is the cognitive equivalent of a 0.05% blood alcohol level. Push that to 24 hours, and it's 0.10%—above the legal limit of 0.08% in Singapore. You may be sober, but your brain thinks you're drunk. It's not just traffic that's draining you Fatigue comes in two nasty flavours, said Dr. Tan: active and passive. Active fatigue happens when you're constantly dodging other bad vehicle drivers, navigating heavy traffic, or trying not to hydroplane during a thunderstorm. You're mentally switched on, but that intensity burns you out fast. Passive fatigue, on the other hand, creeps in during long, boring driving journeys. Think: driving along the expressway on autopilot. It's so monotonous, your brain starts to doze off before your eyes do. And let's not forget the psychological stress, such as dealing with rude customers or being under pressure to meet incentive targets. Add in mobile phone distractions and the occasional sip of alcohol (which you shouldn't be doing at all while driving/riding), and you've got a cocktail of concentration killers. The health toll behind the wheel You'd think mental stress would be the worst of it—but nope, your body takes a massive hit, too. Driving is, at its core, a sedentary job. Hours spent sitting still, missing meals, or wolfing down fast food, and barely moving your limbs is a one-way street to chronic diseases like hypertension, diabetes, high cholesterol, and obesity. Also on the danger list are lower back pain, musculoskeletal disorders, and the condition known as whole-body vibration (WVB). If you've ever felt your bones rattle after a long day on rough roads, that's WVB in action—and it's linked to nerve damage, spinal degeneration, and vascular issues. So, what can a road warrior like you do about it? Doctor's orders: 4 easy habits to stay road-ready 1. Fuel your body right (not just your car) Stick to regular meals and stock up on healthy snacks. Think: fruits or unsalted nuts—basically anything that won't leave a grease trail on your steering wheel. 2. Hydrate like your life depends on it (because it does) Two litres of water a day is the bare minimum. Keep a reusable bottle in your car and top it up regularly. Dehydration can make you drowsy, dizzy, and cranky—not a great combo for safe driving. 3. Take micro-breaks Even a 5–10-minute pause every hour can work wonders. Stretch your legs after dropping off a passenger. Do quick lunges or shoulder rolls. Park and pace around the car. The more you move, the more your body will thank you. 4. Say no to marathon driving Driving more than 12 hours a day isn't heroic—it's hazardous. Long hours heighten fatigue-related errors and hurt your heart in the long run. If no time to stop, here's a hack If you really can't pull over for a proper break, then micro-stretch at the wheel. Dr. Tan recommends neck rolls, shoulder shrugs, and upper body stretches—simple seated exercises you can do while waiting at a red light or in a queue. And don't underestimate your seat. Adjust it for the most ergonomic posture—for comfort, and to prevent strain that creeps in after long shifts. Even the best engines need regular maintenance, and so do you You're not just a driver. You're the engine of the gig economy. But even the best engines need regular maintenance. Similarly, your body, mind, and health deserve pit stops, hydration, and decent fuel. Don't let fatigue take over the wheel. Take control of your health—one break, one stretch, one good habit at a time. Drive safe. Stay sharp. And don't forget to take care of the person behind the steering wheel first before anything else. In other news, a Grab rider's wife opened up about her growing concerns for her husband's safety on the road. She said, 'It's just the risk in riding that concerns me, especially during rain. Even when we're careful, others may be careless.' You can read their full story over here: 'Are you embarrassed or even humiliated to say your husband is a Grab rider?' — Singaporean 'abang Grab' asks his wife, and gets an honest, shocking answer
Malay Mail
4 days ago
- Malay Mail
Singapore Grab driver suspended for charging RM16 ‘VIP' fee after passenger requests air-con
SINGAPORE, July 26 — A Grab driver has been suspended in Singapore after charging a passenger an additional S$5 (RM16) for 'VIP treatment' — simply because the passenger asked to turn on the air-conditioning during a ride. The incident, reported by Stomp yesterday, took place on May 18 when a commuter, only known as Dominic, booked a Grab ride from Orchard to Bencoolen. 'During the journey, I asked the driver to turn on the air-conditioning,' Dominic told Stomp. 'He did so without comment, only to message me after the trip via the Grab app, stating that he had added a S$5 charge for 'VIP treatment'.' According to Dominic, the surcharge was never discussed or agreed upon. 'It was imposed entirely at the driver's discretion, with no transparency or consent on my part,' he said. 'It sets a worrying precedent if passengers can be subject to arbitrary fees after a trip has ended.' He also shared a screenshot of his reply to the driver, which read: 'You overcharged me S$5. I am reporting you to Grab.' The driver then responded with a curt message: 'Aircon number 3 u think u what VIP?' In response to queries from Stomp, Grab said it had taken swift action. 'We are sorry about the unpleasant experience this passenger encountered,' said a Grab spokesman. 'It is against our driver-partner code of conduct to impose additional charges unless there is a valid reason — such as extra stops beyond the initial booking or for additional child seats.' 'A request to adjust the air-conditioning should not have incurred a fee,' the spokesman added. 'The driver-partner's actions are not reflective of the standards we hold, nor of the vast majority of our driver-partners.' Grab confirmed that the driver's account has been temporarily suspended and a full refund has been issued to the passenger.
