Latest news with #Guardsman
Daily Record
4 days ago
- Business
- Daily Record
Man's row with DFS over sofa which 'lost colour' just months after purchase
Willie Scott says the furniture giant has turned a deaf ear to his complaint. A fuming customer claims sofa giant DFS sold him a dodgy recliner. Willie Scott is engaged in a bitter battle over the leather three-seater which lost its colour within months of purchase. Willie, 62, shelled out almost £3000 for ex-display kit which soon went wrong. DFS chiefs, who sold the sofa at their store in Ayr, are standing firm and refusing to replace it under warranty. Willie, of Ayr, said: "Marks started to appear on the leather within four months of getting it home. "When I first complained to DFS, they were trying to blame things like oil from the skin and dye transfer. "I'd taken out extended warranty so they sent out the firm called Guardsman that deals with that. They've twice re-sprayed it but the problem just returns. "They've now offered to order new parts and replace the bits that are discoloured but the guy warned me they may not appear exactly the same. It will look like a patchwork quilt." Willie, who for many years was the famous face behind Ayr United's Pandamonium mascot, added: "The thing that's annoyed me most has been the customer care from DFS. "Whenever I've tried to go in the store and complain, they always claim there's no manager available to speak to me. "It's been constant hassle and it feels like they're just not interested now that they've got my money so I've been forced to go to the Ombudsman now. When contacted by Ayrshire Live, a spokesperson for DFS said they were "very sorry to hear that Mr Scott is unhappy with his leather sofa." They added: "Mr Scott bought an ex-display sofa, at a discounted price, in our clearance sale. "At the time of purchase, it did not show any signs of leather deterioration or discolouration despite repeated use in store. "With leather being a natural product, and therefore porous, it can change texture or colour over time due to a combination of factors including exposure to sunlight, dye transfer from the owner's clothing, applying non-leather specific cleaning products or repeated exposure to oils in the skin. "Following the initial complaint, no manufacturing fault was found. Guardsman identified that the issue was caused by dye transfer within the home and activated Mr Scott's leather care insurance policy. "Guardsman has informed us that, under the insurance policy, they have ordered new parts to repair the areas of discolouration and are currently working with Mr Scott to resolve his claim. "If Mr Scott remains unhappy, we recommend that he gets in touch with the Ombudsman as it is their job to find a fair and reasonable outcome and we are obligated to act on their findings if they differ from those of Guardsman. We hope we can find a satisfactory outcome."
Yahoo
30-05-2025
- Entertainment
- Yahoo
Royal Family Speaks Out About King Charles Accepting Gifts
Who doesn't love getting a gift—especially one that's meaningful and well thought out? So naturally, it was fascinating to see the kinds of gifts presented to the royal family after a huge moment in history. Recently, the royal family's official Instagram account shared a carousel of photos showcasing some of the presents King Charles has received. And no, I'm not talking gift cards or luxury watches—these gifts are on a whole other level and they all have one thing in common: they are all so thoughtful and meaningful. According to the caption, the items shown "were given to The King, as Head of State, to mark his Coronation in 2023, a milestone moment in his reign." 'Gifts to members of the Royal Family come in many shapes and sizes, and from all corners of the globe,' the caption noted, adding that they often reflect the sender's culture, values or connection to the monarch's work. Among them? A contribution from the people of Australia toward the conservation of the endangered Western Ground Parrot. The President of Ireland gifted a native Irish Oak tree—a beautiful symbol of strength, wisdom, truth and courage. And Indigenous leaders from the Amazon presented a traditional feather crown, tobacco bowl and inhaler, representing their rich cultural heritage. One particularly royal addition: a small statuette of a mounted Guardsman, gifted by The King's Company. And let's not forget Queen Camilla. She and King Charles were each awarded a gold Blue Peter badge—a special honor in the UK given to people who've done something really impressive or made a meaningful impact. His was in recognition of his environmental advocacy and support for young people, while hers celebrated her dedication to literacy and education. King Charles's coronation took place on May 6, 2023, at Westminster Abbey—and judging by these incredible gifts, it clearly struck a chord with people around the world. Want all the latest entertainment news sent right to your inbox? Click here. King Charles's Body Language Spoke Volumes During His Visit to Canada
Fashion Network
09-05-2025
- Business
- Fashion Network
Cambridge Satchel opens in Edinburgh
Bags brand Cambridge Satchel is back in Edinburgh with its latest store, its fifth UK retail space. The 48 sq m store is in Edinburgh's Georgian New Town, located between the historic shopping destinations Princes and George Streets and next door to another heritage brand, Barbour. The label previously had an Edinburgh store on George Street. The new location comes after the label also recently opened down south in Windsor and is in addition to its existing stores in London's Covent Garden, in Cambridge, and in Leeds. Overseen by Cambridge Satchel CEO Carine De Koenigswarter, the new space was designed by architects Atelier A&D. It takes inspiration from the surrounding area with a palette of light greys and natural woods and the company says it's both a nod to British heritage and local Scottish influences. There's walnut panelling and warm wall colours 'to create an inviting and sophisticated backdrop that envelopes the feature wall cases and low units displaying the Cambridge Satchel's signature leather goods'. The façade has been upgraded and repainted in a deep oxblood red colour with a discreet backlit golden Cambridge Satchel sign. The front window is decorated with a series of wired metal cubes, custom built in Sheffield using Sheffield steel, 'adding a unique touch of industrial luxury to the historical location'. The product offer at the store includes the regular Cambridge Satchel line for women and men, plus 'exclusively designed product tailored towards the Scottish capital'. These include a Build-Your-Own Highland Cow key charm alongside British favourites like Corgi and Guardsman charms. There's also a Cambridge Satchel embossing service that allows customers to further personalise purchases. De Koenigswarter said: 'We have huge ambitions for the leather goods brand and these are coming to fruition through our continued retail expansion both in the UK and internationally with our recently opened Leeds, Windsor and Paris stores.'
Fashion Network
09-05-2025
- Business
- Fashion Network
Cambridge Satchel opens in Edinburgh
Bags brand Cambridge Satchel is back in Edinburgh with its latest store, its fifth UK retail space. The 48 sq m store is in Edinburgh's Georgian New Town, located between the historic shopping destinations Princes and George Streets and next door to another heritage brand, Barbour. The label previously had an Edinburgh store on George Street. The new location comes after the label also recently opened down south in Windsor and is in addition to its existing stores in London's Covent Garden, in Cambridge, and in Leeds. Overseen by Cambridge Satchel CEO Carine De Koenigswarter, the new space was designed by architects Atelier A&D. It takes inspiration from the surrounding area with a palette of light greys and natural woods and the company says it's both a nod to British heritage and local Scottish influences. There's walnut panelling and warm wall colours 'to create an inviting and sophisticated backdrop that envelopes the feature wall cases and low units displaying the Cambridge Satchel's signature leather goods'. The façade has been upgraded and repainted in a deep oxblood red colour with a discreet backlit golden Cambridge Satchel sign. The front window is decorated with a series of wired metal cubes, custom built in Sheffield using Sheffield steel, 'adding a unique touch of industrial luxury to the historical location'. The product offer at the store includes the regular Cambridge Satchel line for women and men, plus 'exclusively designed product tailored towards the Scottish capital'. These include a Build-Your-Own Highland Cow key charm alongside British favourites like Corgi and Guardsman charms. There's also a Cambridge Satchel embossing service that allows customers to further personalise purchases. De Koenigswarter said: 'We have huge ambitions for the leather goods brand and these are coming to fruition through our continued retail expansion both in the UK and internationally with our recently opened Leeds, Windsor and Paris stores.'
Fashion Network
09-05-2025
- Business
- Fashion Network
Cambridge Satchel opens in Edinburgh
Bags brand Cambridge Satchel is back in Edinburgh with its latest store, its fifth UK retail space. The 48 sq m store is in Edinburgh's Georgian New Town, located between the historic shopping destinations Princes and George Streets and next door to another heritage brand, Barbour. The label previously had an Edinburgh store on George Street. The new location comes after the label also recently opened down south in Windsor and is in addition to its existing stores in London's Covent Garden, in Cambridge, and in Leeds. Overseen by Cambridge Satchel CEO Carine De Koenigswarter, the new space was designed by architects Atelier A&D. It takes inspiration from the surrounding area with a palette of light greys and natural woods and the company says it's both a nod to British heritage and local Scottish influences. There's walnut panelling and warm wall colours 'to create an inviting and sophisticated backdrop that envelopes the feature wall cases and low units displaying the Cambridge Satchel's signature leather goods'. The façade has been upgraded and repainted in a deep oxblood red colour with a discreet backlit golden Cambridge Satchel sign. The front window is decorated with a series of wired metal cubes, custom built in Sheffield using Sheffield steel, 'adding a unique touch of industrial luxury to the historical location'. The product offer at the store includes the regular Cambridge Satchel line for women and men, plus 'exclusively designed product tailored towards the Scottish capital'. These include a Build-Your-Own Highland Cow key charm alongside British favourites like Corgi and Guardsman charms. There's also a Cambridge Satchel embossing service that allows customers to further personalise purchases. De Koenigswarter said: 'We have huge ambitions for the leather goods brand and these are coming to fruition through our continued retail expansion both in the UK and internationally with our recently opened Leeds, Windsor and Paris stores.'
