Latest news with #HCAHPS
Yahoo
3 days ago
- Health
- Yahoo
James E. Van Zandt VA earns five-star rating for nighttime quietness
ALTOONA, Pa. (WTAJ) — At the James E. Van Zandt VA Medical Center, the only thing louder than their commitment to care is the national recognition for staying quiet. The Altoona-based facility was awarded a five-star quietness rating from Becker's Hospital Review, based on patient feedback from the Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. The survey, conducted nationally between July 2023 and June 2024, asked patients about their experience during overnight hospital stays, including how quiet their rooms were at night. The VA's consistent top-tier responses placed it among the best in the country for providing a restful environment. The recognition highlights not just the facility's efforts in maintaining peace and comfort for patients but also its broader focus on the overall hospital experience for veterans. Leadership at the center thanked veterans, caregivers and staff for making the achievement possible and emphasized the honor of being recognized on a national scale. Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
Yahoo
01-05-2025
- Health
- Yahoo
Healthcare Experience Foundation (HXF) Special Report: New Data Reveals First Look at Emerging Patient Experience Trends for Healthcare Delivery Following Mandated Updates to National Consumer Survey
PENSACOLA, Fla., May 01, 2025--(BUSINESS WIRE)--A special report, Initial Findings from HCAHPS 2.0: A New Era in Patient Experience, released by the Healthcare Experience Foundation (HXF) in collaboration with Professional Research Consultants (PRC), a third-party healthcare data and research firm, reveals that patients rank healthcare staff collaboration and team dynamics as the number one predictor of their likelihood to recommend a hospital (32%), and the number one predictor of overall hospital rating (38%). The report reveals an industry first-look at initial findings of data collected and analyzed from over 18,000 patient discharge surveys administered and collected in Q1 2025 from healthcare systems across the United States. The findings represent a first-of-its-kind glimpse into patients' perceptions of quality care following a comprehensive nation-wide update earlier this year to the annual Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey—the largest update to the survey since its inception in 2006. "For years, we've recognized—anecdotally and through experience—that strong team dynamics are essential to delivering exceptional patient care. With recent updates to the HCAHPS survey we're able to see for the first time in nearly 20 years, nationally, empirical data confirming just how critical collaboration among healthcare teams is to shaping the patient experience," says Katie Owens, President of Healthcare Experience Foundation. "The data was not previously available because care coordination items did not exist in past HCAHPS iterations," she adds, "and reveals that collaboration across teams is a more important predictor of patient experience than other factors previously measured." As a national, standardized, publicly reported data collection instrument developed by the Centers for Medicare & Medicaid Services (CMS), the HCAHPS survey measures patients' perspectives of their hospital experiences, including hospital quality and overall patient care. Other key findings from the Special Report include: Physicians and staff continue to drive overall patient experiences, but data reveals that nurses especially, who often have the most consistent and direct interactions with patients, are key influencers of overall care experience. Data reveals how quickly care teams respond to patient needs ranks third highest predictor of overall hospital rating, higher than other measures including restfulness and cleanliness of the hospital environment, physician communications, discharge information, and information about symptoms. Nearly 2 out of 3 patients (65.7%) report that their hospital stay was unplanned, underscoring the importance of care coordination across emergency and inpatient settings—further validating patients desires or seamless teamwork. "The survey is evolving to increase value for both patients and healthcare teams," said Steve Meth, Vice President and Chief Experience Officer at Johns Hopkins Medicine. "This wet read not only helps amplify healthcare consumers priorities about what matters most in their care, but also reveals actionable insights for healthcare leaders to respond nimbly to patient feedback." About Healthcare Experience Foundation: Healthcare Experience Foundation (HXF) is a national leader in healthcare coaching and consulting, serving more than 7,500 healthcare leaders and staff across 600+ organizations. With an average improvement of 24 national percentile points in HCAHPS performance, HXF empowers teams to lead with empathy, purpose, and excellence. Learn more at Healthcare Experience Foundation proudly powers PRC's Advisory, Coaching and Improvement Division. For more information, visit About PRC: Professional Research Consultants (PRC) is a leading experience management company dedicated to helping healthcare organizations create world-class experiences for patients, employees, physicians, and communities. Since 1980, PRC has partnered with over 2,800 healthcare organizations nationwide, delivering actionable insights through its proprietary healthcare discovery platform. PRC's solutions empower organizations to listen, understand, and act—driving measurable improvements in patient loyalty, employee engagement, physician alignment, and community health. Learn more at View source version on Contacts For media inquiries, please contact: Libby Sandberg850.324.3835libby@ Sign in to access your portfolio
Business Wire
01-05-2025
- Health
- Business Wire
Healthcare Experience Foundation (HXF) Special Report: New Data Reveals First Look at Emerging Patient Experience Trends for Healthcare Delivery Following Mandated Updates to National Consumer Survey
PENSACOLA, Fla.--(BUSINESS WIRE)--A special report, Initial Findings from HCAHPS 2.0: A New Era in Patient Experience, released by the Healthcare Experience Foundation (HXF) in collaboration with Professional Research Consultants (PRC), a third-party healthcare data and research firm, reveals that patients rank healthcare staff collaboration and team dynamics as the number one predictor of their likelihood to recommend a hospital (32%), and the number one predictor of overall hospital rating (38%). "With recent updates to the HCAHPS survey we're able to see for the first time in nearly 20 years, nationally, empirical data confirming just how critical collaboration among healthcare teams is to shaping the patient experience." Share The report reveals an industry first-look at initial findings of data collected and analyzed from over 18,000 patient discharge surveys administered and collected in Q1 2025 from healthcare systems across the United States. The findings represent a first-of-its-kind glimpse into patients' perceptions of quality care following a comprehensive nation-wide update earlier this year to the annual Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey—the largest update to the survey since its inception in 2006. 'For years, we've recognized—anecdotally and through experience—that strong team dynamics are essential to delivering exceptional patient care. With recent updates to the HCAHPS survey we're able to see for the first time in nearly 20 years, nationally, empirical data confirming just how critical collaboration among healthcare teams is to shaping the patient experience,' says Katie Owens, President of Healthcare Experience Foundation. 'The data was not previously available because care coordination items did not exist in past HCAHPS iterations,' she adds, 'and reveals that collaboration across teams is a more important predictor of patient experience than other factors previously measured.' As a national, standardized, publicly reported data collection instrument developed by the Centers for Medicare & Medicaid Services (CMS), the HCAHPS survey measures patients' perspectives of their hospital experiences, including hospital quality and overall patient care. Other key findings from the Special Report include: Physicians and staff continue to drive overall patient experiences, but data reveals that nurses especially, who often have the most consistent and direct interactions with patients, are key influencers of overall care experience. Data reveals how quickly care teams respond to patient needs ranks third highest predictor of overall hospital rating, higher than other measures including restfulness and cleanliness of the hospital environment, physician communications, discharge information, and information about symptoms. Nearly 2 out of 3 patients (65.7%) report that their hospital stay was unplanned, underscoring the importance of care coordination across emergency and inpatient settings—further validating patients desires or seamless teamwork. 'The survey is evolving to increase value for both patients and healthcare teams,' said Steve Meth, Vice President and Chief Experience Officer at Johns Hopkins Medicine. 'This wet read not only helps amplify healthcare consumers priorities about what matters most in their care, but also reveals actionable insights for healthcare leaders to respond nimbly to patient feedback.' About Healthcare Experience Foundation: Healthcare Experience Foundation (HXF) is a national leader in healthcare coaching and consulting, serving more than 7,500 healthcare leaders and staff across 600+ organizations. With an average improvement of 24 national percentile points in HCAHPS performance, HXF empowers teams to lead with empathy, purpose, and excellence. Learn more at Healthcare Experience Foundation proudly powers PRC's Advisory, Coaching and Improvement Division. For more information, visit About PRC: Professional Research Consultants (PRC) is a leading experience management company dedicated to helping healthcare organizations create world-class experiences for patients, employees, physicians, and communities. Since 1980, PRC has partnered with over 2,800 healthcare organizations nationwide, delivering actionable insights through its proprietary healthcare discovery platform. PRC's solutions empower organizations to listen, understand, and act—driving measurable improvements in patient loyalty, employee engagement, physician alignment, and community health. Learn more at
Associated Press
29-04-2025
- Health
- Associated Press
PEP Health Unveils the First Real-Time Trust Score for U.S. Healthcare
Millions of real-world patient experiences now offer hospitals, payers, and providers a measurable view of trust MINNEAPOLIS, April 29, 2025 /PRNewswire/ - PEP Health, the AI-powered patient experience platform trusted by leading hospitals, payers, and health systems, today announced the launch of its Trust Score, the first real-time, validated metric that quantifies how patients experience and express trust in healthcare. Built from millions of unsolicited patient narratives and developed alongside a leading U.S. health system, the Trust Score brings long-missing measurement, visibility, and actionability to one of the most critical drivers of health outcomes: patient trust. Download PEP Health's Trust white paper here. 'In healthcare, trust isn't abstract. It directly impacts outcomes, adherence, and loyalty,' said Dr. Mark Lomax, CEO of PEP Health. 'For the first time, hospitals, payers, and providers can measure trust in real time, pinpoint when and where it erodes, and take immediate steps to rebuild it.' The Trust Score is already being piloted nationwide, including at ECU Health, a rural health system committed to human-centered care. 'Trust is the foundation of the relationship between healthcare and those they serve. When trust is present in the relationship, patients adhere to treatment plans, seek medical care when needed, and have frank conversations with their care team which is vital to their health planning,' said Dr. Julie Kennedy Oehlert, Chief Experience Officer at ECU Health. 'This trust also fuels the passion and purpose of those that provide care, insulating against burnout.' More Than a Feeling: Why Trust Now Has a Score While traditional surveys often struggle with delays, low response rates, and limited reach, PEP Health's Trust Score draws from the real, unprompted voices of patients, capturing their experiences across social media platforms, review sites, and forums. Using advanced machine learning and healthcare-specific natural language processing (NLP) technology, PEP Health analyzes this data into structured insights that reflect the full spectrum of patient experience. At the core of the Trust Score are Drivers of Trust (such as caring, kindness, effective listening) and Indicators of Trust (such as patient retention and health outcomes) PEP Health's patient experience insights are validated against national benchmarks including HCAHPS and insurer quality metrics and highlighted in peer-reviewed research published in BMJ Quality & Safety and The Lancet (read more here ). A Strategic Metric for Today's Healthcare Leaders Trust is no longer just a value statement: it directly affects health equity, financial performance, and community engagement. Internal PEP Health data shows that a one-point decline in patient satisfaction can result in more than $12 million in annual lost revenue for a large health system. With the Trust Score, healthcare leaders can now: 'For too long, others have defined what trust should look like in healthcare,' continued Dr. Lomax. 'It's time to listen to patients themselves. When trust breaks down, patients don't show up, don't open up, and don't follow through. Now, for the first time, we can measure trust and take meaningful action to rebuild it.' Early Access and White Paper Healthcare leaders can now download PEP Health's new white paper and apply for early access to the Trust Score platform by completing the Early Access request form. About PEP Health PEP Health's advanced AI uses healthcare-specific natural language processing (NLP) and machine learning to analyze diverse, unsolicited patient feedback from online sources such as social media, review platforms, and forums, alongside hospital surveys and internal data. By providing a comprehensive, real-time view of patient and community experiences, PEP Health helps healthcare providers gain insights that traditional surveys often miss. This approach enables organizations to understand patient preferences more deeply, focus on what matters most, and align care with evolving expectations. To learn more, please visit View original content: SOURCE PEP Health
Cision Canada
29-04-2025
- Health
- Cision Canada
PEP Health Unveils the First Real-Time Trust Score for U.S. Healthcare
Millions of real-world patient experiences now offer hospitals, payers, and providers a measurable view of trust MINNEAPOLIS, April 29, 2025 /CNW/ - PEP Health, the AI-powered patient experience platform trusted by leading hospitals, payers, and health systems, today announced the launch of its Trust Score, the first real-time, validated metric that quantifies how patients experience and express trust in healthcare. Built from millions of unsolicited patient narratives and developed alongside a leading U.S. health system, the Trust Score brings long-missing measurement, visibility, and actionability to one of the most critical drivers of health outcomes: patient trust. Download PEP Health's Trust white paper here. "In healthcare, trust isn't abstract. It directly impacts outcomes, adherence, and loyalty," said Dr. Mark Lomax, CEO of PEP Health. "For the first time, hospitals, payers, and providers can measure trust in real time, pinpoint when and where it erodes, and take immediate steps to rebuild it." The Trust Score is already being piloted nationwide, including at ECU Health, a rural health system committed to human-centered care. "Trust is the foundation of the relationship between healthcare and those they serve. When trust is present in the relationship, patients adhere to treatment plans, seek medical care when needed, and have frank conversations with their care team which is vital to their health planning," said Dr. Julie Kennedy Oehlert, Chief Experience Officer at ECU Health. "This trust also fuels the passion and purpose of those that provide care, insulating against burnout." More Than a Feeling: Why Trust Now Has a Score While traditional surveys often struggle with delays, low response rates, and limited reach, PEP Health's Trust Score draws from the real, unprompted voices of patients, capturing their experiences across social media platforms, review sites, and forums. Using advanced machine learning and healthcare-specific natural language processing (NLP) technology, PEP Health analyzes this data into structured insights that reflect the full spectrum of patient experience. At the core of the Trust Score are Drivers of Trust (such as caring, kindness, effective listening) and Indicators of Trust (such as patient retention and health outcomes) 12 Drivers of Trust: The "why" — what builds or erodes trust, such as effective listening and involvement in care decisions. 7 Indicators of Trust: The "what" — how trust appears in behavior, such as patient retention, gratitude, and health outcomes. PEP Health's patient experience insights are validated against national benchmarks including HCAHPS and insurer quality metrics and highlighted in peer-reviewed research published in BMJ Quality & Safety and The Lancet (read more here). A Strategic Metric for Today's Healthcare Leaders Trust is no longer just a value statement: it directly affects health equity, financial performance, and community engagement. Internal PEP Health data shows that a one-point decline in patient satisfaction can result in more than $12 million in annual lost revenue for a large health system. With the Trust Score, healthcare leaders can now: Detect and address trust breakdowns in real time Benchmark trust across departments, locations, and populations Track equity gaps and uncover disparities in patient experience Drive targeted improvements that strengthen outcomes, loyalty, and financial stability "For too long, others have defined what trust should look like in healthcare," continued Dr. Lomax. "It's time to listen to patients themselves. When trust breaks down, patients don't show up, don't open up, and don't follow through. Now, for the first time, we can measure trust and take meaningful action to rebuild it." Healthcare leaders can now download PEP Health's new white paper and apply for early access to the Trust Score platform by completing the Early Access request form. About PEP Health PEP Health's advanced AI uses healthcare-specific natural language processing (NLP) and machine learning to analyze diverse, unsolicited patient feedback from online sources such as social media, review platforms, and forums, alongside hospital surveys and internal data. By providing a comprehensive, real-time view of patient and community experiences, PEP Health helps healthcare providers gain insights that traditional surveys often miss. This approach enables organizations to understand patient preferences more deeply, focus on what matters most, and align care with evolving expectations. To learn more, please visit
