19-05-2025
Moment female thief steals woman's £200 jacket after careless Yodel driver left it 'safely delivered' in her front garden
Shocking footage shows the moment a brazen thief steals a woman's £200 jacket after a Yodel delivery driver carelessly left it outside her home.
Harriet Phillips, from London, watched helplessly through her Ring camera as the man placed her parcel on the ground where it was fully visible from the street.
The package contained a £200 limited edition Adidas jacket that the 32-year-old had ordered from from Ebay.
Harriet, a creative director, happened to be on holiday when she received a text saying the jacket was due to be delivered the next day.
Later, she received confirmation that it had been delivered safely to her 'lobby,' but Harriet doesn't have a lobby.
Upon checking her Ring camera, Harriet discovered that the parcel had simply been left on the ground outside.
Just an hour and a half later, she watched a woman approach her house and snatch the package.
She can be seen looking over her shoulder to check no one has seen her before she hurries away with the stolen parcel.
Harriet said: 'It was really shocking at first. I was upset to lose such an expensive item, as well as how it was all handled.
'I wasn't expecting it to be delivered until the day before and then there was no option to change the delivery date.
'I just assumed that they would drop it at a collection point or send it back for re-delivery.
'It felt so careless and I couldn't why the delivery person would think that was ok.'
Harriet had ordered a jacket from the Year of the Snake collection Adidas which came out earlier this year and is only available in stores in China.
The jacket itself cost £150 from a private seller but with shipping and insurance, the total came to just under £200.
Harriet contacted Yodel but was told that the item had been safely delivered.
Harriet said: 'To be honest, I'm just as frustrated by the way Yodel handled it as I am by the actual loss of the jacket.
'When I called them, the person just kept saying that they had the notification to show it had been delivered to the lobby securely.
'When I tried to tell them I had video to prove otherwise, they just said they have satellite tracking on the package so they know it was safely delivered.
'It was almost like I was talking to a robot.'
Harriet contacted the seller and they in turn contacted Yodel, but they just got the same response.
The case has now been closed by eBay and Harriet feels at a loss about what she can do next.
She said: 'It's just really annoying that they can do this.
'I'm not even angry at the person who stole it.
'My friend, who has lived in the area for a while, knows this person as a local homeless person and I don't blame them for taking the opportunity.
'For me, the blame lies solely on Yodel.'
A Yodel spokesperson commented: 'The safe delivery of our parcels is our top priority, and we're sorry that Ms. Phillips' experience fell short of our usual standards on this occasion.
'We are supporting Ms Philips to seek a refund.'
