Latest news with #HeikoHenkes
Yahoo
11-04-2025
- Business
- Yahoo
ISG to Evaluate Enterprise Service Management in the U.S. and Worldwide
Upcoming ISG Provider Lens™ reports will assess the competitive strengths of service providers and their portfolios for extending IT management principles across the enterprise STAMFORD, Conn., April 11, 2025--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining providers that support the extension of IT service management (ITSM) practices into all facets of the digital enterprise. The study results will be published in a pair of comprehensive ISG Provider Lens™ reports geared to enterprise buyers: Enterprise Service Management – Services, covering the U.S. market, and Enterprise Service Management – Software, covering the global market. The reports, scheduled to be released in September, will evaluate service providers that offer functional knowledge, industry process experience, and diverse IT and software support competencies to enterprises, along with industry-aligned intelligent solutions catering to specific sector requirements. Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients. Having evolved from the field of ITSM, enterprise service management (ESM) now encompasses various business and corporate functions, including HR, finance, operations and customer service, to create unified service experiences across organizations. Providers are working to develop AI-driven decision engines that optimize workflows, enhance predictive analytics and streamline service orchestration between the broader business and IT. "In a digital-first era, ESM serves as a command center for data-driven decision-making, bridging enterprise functions and ensuring enterprise resilience," said Heiko Henkes, managing director, ISG Provider Lens Research. "Service providers in this space are redefining user engagement through self-service portals and intuitive architectures, improving user satisfaction and efficiency." ISG has distributed surveys to more than 140 providers serving the U.S. ESM services market. Working in collaboration with ISG's global advisors, the research team will produce three quadrants representing the ESM services the typical enterprise is buying based on ISG's experience working with its clients. The three quadrants are: Consulting and Advisory Services, evaluating providers on their expertise in driving enterprise service strategies, service design and engineering-led innovation across business, corporate and technology portfolios. These providers play critical roles in aligning strategic objectives with modern service management frameworks, ensuring operational excellence. Implementation and Integration Services, assessing providers specializing in seamless enterprise service implementation, system integration, engineering-led innovation and service transition strategies across business, corporate and technology portfolios. Providers must demonstrate excellence in workflow management platforms, ensuring automation-driven process efficiency and integrating internal business systems with external systems to enhance enterprise-wide interoperability. Managed Services for Converged IT and Business Ops, studying providers based on their expertise in enterprise service operations, performance optimization and continual service improvement across IT and business functions. Providers must leverage service automation, implementing AI-driven ITSM and workflow orchestration for enhanced operational efficiency, reliability and proactive monitoring. In addition, ISG has distributed surveys to more than 40 providers of ESM software globally. This report will include the following quadrant: Enterprise Service and Workflow Management Platforms, evaluating software providers of end-to-end enterprise workflow automation, integrating IT and the business with customer-facing services. These platforms extend traditional ITSM into broader enterprise-wide automation, covering IT, HR, finance, procurement and customer service. ISG analyst Ashwin Gaidhani will serve as lead author of both reports. A list of identified providers and vendors and further details on the study are available in these digital brochures: Enterprise Service Management – Services and Enterprise Service Management - Software. Companies not listed as ESM software and service providers can contact ISG and ask to be included in the study. All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are invited to complete this online survey. Participants will receive a copy of this report in return for their feedback. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments. View source version on Contacts Press Contacts: Will Thoretz, ISG+1 203 517 Julianna Sheridan, Matter Communications for ISG+1 978-518-4520isg@
Associated Press
08-04-2025
- Business
- Associated Press
ISG to Evaluate Providers of AI-Driven ADM Services
Information Services Group ( ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining providers of application development management (ADM) services at a time when widespread integration of AI has triggered a massive shift in the ADM sourcing market. The study results will be published in a comprehensive series of ISG Provider Lens™ reports, called AI-Driven ADM Services, scheduled to be released in October 2025. The geographically focused reports will cover service providers that are rapidly developing new skills and capabilities in GenAI and intelligent agents to deliver measurable business outcomes for their clients. Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients. Today's enterprises are seeking partners with specialized skills that enable them to deploy AI-driven solutions for streamlining application development activities such as requirements analysis, design and coding. AI-enhanced tools help enterprises prioritize application features by analyzing historical user data and insights, while AI-enabled testing and QA solutions enhance software reliability through intelligent test case generation and predictive quality assurance. 'As organizations continue to emphasize data security and compliance, they need ADM providers capable of implementing robust security frameworks and managing risks,' said Heiko Henkes, managing director, ISG Provider Lens Research. 'One new capability these partners should be adding to their portfolios is the ability to integrate AI and ML tools into application performance monitoring to check for anomalies and predict quality-of-service levels for new applications.' ISG has distributed surveys to more than 125 ADM service providers serving the global ADM services market. Working in collaboration with ISG's global advisors, the research team will produce six quadrants representing the AI-driven ADM services the typical enterprise is buying based on ISG's experience working with its clients. The six quadrants are: Application Development Outsourcing, evaluating providers offering AI-based application development outsourcing services across various technologies and industry verticals. Providers in this space often possess extensive consulting expertise as well as strong partnerships to implement methodologies such as CI/CD pipelines, AI integration and DevOps. Application Development Projects, assessing providers offering application development services using AI. These providers offer tools, accelerators and solutions that ensure rapid time to market, identify areas for cost optimization and improve clients' operational efficiencies. Application Managed Services – GSIs, studying global system integrators (excluding niche specialists) that manage defined application portfolios, specifically for applications in production. Services in this space include technical functions such as application support, enhancement, platform upgrades, security management, bug fixes and troubleshooting. Application Managed Services – SIs, evaluating providers offering services to clients with expertise in specific technologies or industries. Unlike GSIs, these specialist providers offer deep expertise in certain industry segments, focusing on delivering high-impact services leveraging their in-depth knowledge. Application Quality Assurance, assessing providers offering QA services encompassing assessments, design, implementation and managed services. These services include conventional and GenAI-driven testing strategies, along with AI-driven predictive analytics to identify bugs or defects and determine the level of business process optimization achieved. Continuous Testing Specialists, studying providers whose services ensure that new features and code changes do not introduce regressions or disrupt existing functionality. These providers offer robust testing strategies, scope, methods and scripts for determining the most effective approach for testing, including employing AI-driven automation for execution. Geographically focused reports from the study will cover the global AI-driven ADM services market and examine products and services available in the U.S., Brazil, Europe and the Asia Pacific region. ISG analysts Akhila Harinarayan (U.S.), Pedro L. Bicudo Maschio (Brazil), Oliver Nickels (Europe and Germany) and Maharshi Pandya (Asia Pacific) will serve as lead authors of the reports. A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as AI-driven ADM service providers can contact ISG and ask to be included in the study. All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are invited to complete this online survey. Participants will receive a copy of this report in return for their feedback. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments. Will Thoretz, ISG +1 203 517 3119 [email protected] Julianna Sheridan, Matter Communications for ISG +1 978-518-4520 [email protected] SOURCE: Information Services Group, Inc. Copyright Business Wire 2025. PUB: 04/08/2025 11:19 AM/DISC: 04/08/2025 11:19 AM
Yahoo
05-02-2025
- Business
- Yahoo
ISG to Evaluate Global SDN Services and Solutions
Upcoming ISG Provider Lens™ report will assess providers of managed network solutions and advisory services for enterprises STAMFORD, Conn., February 05, 2025--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched a research study examining providers of software-defined networking (SDN) services, including AI-driven network optimization. The study results will be published in a series of comprehensive ISG Provider Lens™ reports, called Network – Software-Defined Solutions and Services, scheduled to be released in June 2025. The geographically focused reports will evaluate providers of managed SDN-WAN services, SD network transformation services, edge technologies and services (including private 5G), and secure access service edge (SASE) services. Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients. The study explores transformational consulting and advisory services as well as implementation and support services offered by SD-WAN providers. It also examines edge technologies and services such as IoT, universal/virtual customer premises equipment (u/vCPE) and software-defined local area network (SD-LAN), which connects branch locations and private mobile networks by means of 5G communications. "Enterprises are discovering the advantages of centralizing the management of widely distributed network assets," said Heiko Henkes, director and principal analyst, ISG Research. "By moving the control layer to the cloud, enterprises are streamlining their network management for greater flexibility and agility, while at the same time reducing recurring costs, enhancing visibility and enabling AI-driven network optimization." ISG has distributed surveys to more than 160 providers serving the global SDN solutions and services market. Working in collaboration with ISG's global advisors, the research team will produce four quadrants representing the SDN services the typical enterprise buys based on ISG's experience working with its clients. The four quadrants are: Managed SD-WAN Services, evaluating providers of enterprise SD-WAN managed services, either managed entirely by the service provider or co-managed with the provider ("as-a-service"). More providers in this space are offering hybrid MPLS IP and MPLS-SDN options within the context of their broader strategic frameworks. SDN Transformation Services (Consulting and Implementation), assessing providers of services associated with delivering SDN and SD-WAN solutions to enterprises. These services typically begin with an initial transformational roadmap and continue through consulting and planning to discovery, rollout and testing. Edge Technologies and Services (including Private 5G), covering vendors of technologies including hardware and software, management and reporting tools and applications and services associated with edge network technology for enterprises. Edge computing technologies and services with enhanced speed and flexibility are frequently enabled in IoT and industrial IoT networks by means of private 5G networks. SASE (Secure Access Service Edge) Solutions and Services, evaluating providers of SASE solutions offered to enterprises as overarching integrated networks and security solutions from the enterprise core to the edge. Similar services added to existing networks are referred to as Secure Service Edge (SSE) and are often combined with identity-based authentication and enhanced security. Geographically focused reports from the study will cover the global SDN market and examine products and services available in the Asia Pacific region, Germany, the U.S. and the U.K. ISG analysts Kenn Walters (Germany and U.S.) and Yash Jethani (U.K. and Asia Pacific) will serve as lead authors of the reports. A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as SDN services and solutions providers can contact ISG and ask to be included in the study. All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are invited to complete this online survey. Participants will receive a copy of this report in return for their feedback. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world's top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit View source version on Contacts Press Contacts:Will Thoretz, ISG+1 203 517 Julianna Sheridan, Matter Communications for ISG+1 978-518-4520isg@ Sign in to access your portfolio
Yahoo
28-01-2025
- Business
- Yahoo
ISG to Assess Providers of Cybersecurity Services
Upcoming ISG Provider Lens™ report will evaluate providers helping enterprises and public sector organizations navigate AI integration and protect digital assets STAMFORD, Conn., January 28, 2025--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched a research study examining service providers helping enterprises and U.S. public sector organizations navigate a cybersecurity landscape made increasingly complex with the integration of AI into daily operations. The study results will be published in a comprehensive ISG Provider Lens™ report, called Cybersecurity – Services and Solutions, covering Australia, Brazil, France, Germany, Switzerland, the U.K., the U.S. and the U.S. public sector, scheduled for release in July 2025. Enterprise and public sector buyers will be able to use information from these reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients. The study will examine the rapidly changing cybersecurity landscape, as regulatory requirements such as the Network and Information Security (NIS) 2 Directive in the European Union are elevating the demand for robust cybersecurity measures and compelling organizations to reassess their security frameworks. The commoditization of hacking tools has also reduced entry barriers for malicious actors, resulting in a surge of cybercriminal activities. "Malicious actors have taken to using AI-powered tools to exploit vulnerabilities in critical infrastructure and orchestrate targeted attacks that disrupt business operations and compromise security," said Heiko Henkes, director and principal analyst, ISG Research. "Enterprises and public sector institutions must deploy resilient, compliant and scalable defenses tailored to their unique requirements." ISG has distributed surveys to more than 350 cybersecurity service and solutions providers serving enterprises in the global market. Working in collaboration with ISG's global advisors, the research team will produce nine quadrants representing the cybersecurity services the typical enterprise buys based on ISG's experience working with its clients. The nine quadrants are: Identity and Access Management (IAM), evaluating providers for their ability to offer proprietary software and related services for managing enterprise user identities and devices, including through privileged access management (PAM) governed by defined policies. Data Leakage/Loss Prevention (DLP) and Data Security, assessing providers offering proprietary software and services, including SaaS, that can identify and monitor sensitive data and provide access only to authorized users and prevent data loss/leakage. Extended Detection and Response (XDR), covering providers offering cloud-based platforms that integrate, correlate and contextualize data and alerts from multiple threat prevention, detection and response components. Security Service Edge (SSE), evaluating providers of cloud-centric solutions that combine proprietary software or hardware with associated services, enabling secure access to cloud services, SaaS, web services and private applications. Technical Security Services (TSS), assessing providers' ability to cover integration, maintenance and support for IT and operational technology (OT) security products and solutions, addressing all security products, including antivirus, IAM, DLP, network security, endpoint security and OT security. Strategic Security Services (SSS), covering providers offering IT and OT security consulting, including security audits, compliance and risk advisory services, security assessments and security training. These providers also help define cybersecurity strategies for enterprises based on their specific requirements. Next-Gen SOC/MDR Services, evaluating providers of monitoring services including managed detection and response (MDR) services spanning the entire security incident lifecycle from identification to response and remediation, through a security operations center (SOC). Digital Forensics and Incident Response (DFIR), assessing providers offering services related to threat response activities, including identification, investigation, containment and remediation, while preserving evidence against attackers. Risk-based Vulnerability Management, covering service providers with the advanced technical skills and abilities to undertake continual updates on known vulnerabilities and sophisticated attack methods that bypass established defenses, utilizing practices such as penetration testing. For the U.S. public sector, ISG has distributed surveys to more than 46 cybersecurity providers with experience serving U.S. public agencies. ISG will evaluate the providers in three quadrants: Technical Security Services (TSS), covering integration, maintenance and support for IT and OT security products and solutions, encompassing all security products including antivirus, cloud and data center security, IAM, DLP, network and endpoint security and secure access service edge (SASE). Strategic Security Services (SSS), evaluating providers of consulting services covering IT and OT security, including security audits, assessments and awareness and training aligned with stringent regulatory requirements such as FISMA, FedRAMP, GDPR and CJIS. Next-Gen SOC/MDR Services, assessing the delivery of continuous monitoring services for public sector agencies, overseeing the entire security incident lifecycle from detection to response and remediation, through SOCs. Geographically focused reports will cover the global cybersecurity services and solutions market and examine enterprise products and services available in Australia, Brazil, France, Germany, Switzerland, the U.K. and the U.S., plus public sector products and services available in the U.S. ISG analysts Heiko Henkes, Frank Heuer, Gowtham Kumar, Bhuvaneshwari Mohan, Benoit Scheuber, Dr. Maxime Martelli, Andrew Milroy and João Mauro will serve as lead authors of the enterprise report. ISG analysts Heiko Henkes, Gowtham Kumar and Bhuvaneshwari Mohan will serve as lead authors of the U.S. public sector report. A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as cybersecurity services and solutions providers can contact ISG and ask to be included in the study. All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are invited to complete this online survey. Participants will receive a copy of this report in return for their feedback. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world's top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit View source version on Contacts Press Contacts: Will Thoretz, ISG+1 203 517 Julianna Sheridan, Matter Communications for ISG+1 978 518 4520isg@ Sign in to access your portfolio
