Latest news with #HeikoHenkes
Business Wire
24-06-2025
- Business
- Business Wire
ISG to Assess Enterprise Managed Network Service Providers
STAMFORD, Conn.--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study of managed network service providers and network operators, exploring how they enable enterprises to transform networks from static infrastructure assets into dynamic platforms. Enterprises recognize how advanced technologies modernize their network infrastructure and services. To support modernization, providers need to enable integration with existing enterprise networks using standardized interfaces and automation tools. Share The study results will be published in a series of comprehensive ISG Provider Lens™ reports, called Enterprise Managed Network Services, scheduled to be released in December 2025. The reports will cover companies offering managed network services (MNS), managed connectivity solutions and network-as-a-service (NaaS) solutions. Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients. As enterprises implement hybrid work modes and distribute applications, the role of MNS is evolving to support dynamic business operations. Modern MNS portfolios address critical enterprise concerns related to network flexibility, performance, visibility and compliance. Enterprises are increasingly adopting important new network technologies, including zero-trust security architectures, open API-based orchestration, sovereign cloud integration and post-quantum encryption support. 'Enterprises recognize how advanced technologies modernize their network infrastructure and services,' said Heiko Henkes, director, ISG Provider Lens Research. 'To support modernization initiatives, providers need to enable seamless integration with existing enterprise networks using standardized interfaces and intelligent automation tools.' ISG has distributed surveys to nearly 200 enterprise MNS providers. Working in collaboration with ISG's global advisors, the research team will produce three quadrants representing managed network services commonly adopted by enterprises, based on ISG's experience working with its clients. The three quadrants are: Managed Network Services Evolution, evaluating providers delivering comprehensive, enterprise-grade network services under long-term outsourcing agreements. Providers are assessed on their ability to integrate advanced technologies such as automation, AI-driven operations and zero-trust enforcement. Managed Enterprise Connectivity Solutions (DIA, VoIP and VPN), assessing providers offering fully managed connectivity solutions such as dedicated internet access (DIA), voice over internet protocol (VoIP) and virtual private networks (VPNs). They need to deliver end-to-end lifecycle services, adhere to service level agreements (SLAs) for performance and security and support modern cryptography standards. Network as a Service (NaaS), covering providers delivering cloud-based, on-demand connectivity and network functions that eliminate the need for in-house infrastructure. Providers are evaluated on their ability to align with Metro Ethernet Forum (MEF) principles to ensure interoperability and service quality and their capacity to offer scalable, centrally managed solutions embedded with sustainability features. Geographically focused reports from the study will cover the global enterprise managed network services market and examine products and services available in the U.S., Europe and Asia Pacific. ISG analysts Kenn Walters (U.S. and Europe) and Yash Jethani Pradeep (Asia Pacific) will serve as authors of the reports. A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as enterprise managed network service providers can contact ISG and ask to be included in the study. All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to complete this online survey. Participants will receive a copy of this report in return for their feedback. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
Business Wire
13-06-2025
- Business
- Business Wire
ISG to Study Multi Public Cloud Service, Solution Providers
STAMFORD, Conn.--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining providers of multi public cloud services and solutions that empower enterprises to optimize and accelerate multicloud and AI-native environments. Complex multicloud environments pose steep challenges for enterprises, especially in observability and security. To address real-time threats and maximize reliability, companies are engaging with providers for multi public cloud services and solutions. Share The study results will be published in two comprehensive ISG Provider Lens™ reports: Multi Public Cloud Services and Multi Public Cloud Solutions, both scheduled to be released in December 2025. The Services report, covering multiple geographic markets, will evaluate providers of consulting and transformation services, FinOps and AI-powered optimization services, scalable infrastructure and platform services and other offerings. The global Solutions report will assess multicloud observability and security solutions and Kubernetes management platforms. Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients. Enterprises are rapidly adopting cloud-native technologies and advanced tools across hybrid, multicloud and edge environments to enhance scalability, security and cost efficiency. This transformation is fueling agile application development, automated deployment and efficient resource management. Enterprises are also prioritizing the integration of agentic AI and generative AI into cloud environments to enhance productivity, streamline operations and foster innovation. 'Complex multicloud environments pose steep challenges for enterprises, especially when it comes to observability and security,' said Heiko Henkes, director and principal analyst at ISG. 'To address real-time threats and maximize reliability, companies are engaging with providers for a wide range of multi public cloud services and solutions.' For the Multi Public Cloud Services study, ISG has distributed surveys to more than 300 providers. Working in collaboration with ISG's global advisors, the research team will produce seven quadrants representing the typical multi public cloud services enterprises are buying, based on ISG's experience working with its clients. The seven quadrants are: Consulting and Transformation Services, evaluating providers that help clients plan and carry out strategies to achieve cloud agility, resilience and scalability. Providers are assessed on their ability to drive scalable, intelligent and sustainable cloud transformations through proprietary frameworks, AI-powered toolsets and vendor-agnostic architectures. Managed Services, assessing providers that deliver AI-native and automation-first managed services for complex hybrid and multicloud environments. These providers focus on integrating GenAI, agentic automation and FinOps capabilities, often using AI-native management platforms and industry-specific blueprints. FinOps Services and AI-driven Optimization, covering providers that offer intelligent, automated and predictive cost optimization and governance across multiple public cloud environments using FinOps frameworks and AI technologies. Hyperscale Infrastructure and Platform Services, evaluating providers that offer enterprise-grade infrastructure-as-a-service (IaaS) and platform-as-a-service (PaaS) capabilities through scalable, resilient, AI-native platforms. The providers enable high-performance computing and GenAI workloads with self-service IaaS, sovereign architectures and sustainable infrastructures. SAP HANA Infrastructure Services, assessing providers that offer scalable, SAP-optimized platforms for hosting SAP S/4HANA and SAP HANA databases. Providers deliver certified infrastructure aligned to SAP's performance, scalability and compliance standards. Secure Enterprise Filesharing Services, covering providers offering enterprise-ready filesharing platforms via SaaS models. These providers enable secure document storage, real-time collaboration and data synchronization. Sovereign Cloud Infrastructure Services, evaluating providers that deliver secure, scalable platforms for workloads requiring full data sovereignty in the Eurozone. The providers focus on data location control, encryption management, EU compliance and the adoption of open-source technologies and sustainability principles. Geographically focused reports from the study will cover the global multi public cloud services market and examine products and services available in Brazil, the EU, France, Germany, the Nordics, Switzerland, the U.K. and the U.S., plus services used by the U.S. public sector, with a separate focus on filesharing services for Germany. ISG analysts Meenakshi Srivastava (U.K., Nordics and EU), Shashank Rajmane (U.S. and U.S. Public Sector), Pedro L. Bicudo Maschio (Brazil and France), Ulrich Meister (Germany and Switzerland) and Wolfgang Heinhaus (Germany and Switzerland) will serve as authors of the reports. For the Multi Public Cloud Solutions study, ISG has distributed surveys to more than 80 solution providers and will evaluate provider capabilities in four quadrants: Multicloud FinOps Platforms, assessing providers of proprietary platforms for cloud financial management across multiple public clouds. The vendors are assessed on their ability to optimize cloud costs, allocate costs to stakeholders and support predictive forecasting. Multicloud Observability Platforms, covering providers offering solutions for multicloud observability of containerized applications and infrastructure. These platforms deliver proactive insights for capacity planning and root cause analysis. Multicloud Security Platforms, evaluating vendors providing unified security platforms for multicloud environments. The key capabilities of the platforms include vulnerability scanning, anomaly detection, AI-enabled risk assessments and regulatory compliance monitoring. Kubernetes Management Platforms, assessing vendors offering infrastructure-centric solutions for provisioning, automating and scaling Kubernetes clusters. Providers use AI-driven monitoring for lifecycle automation and security. ISG analysts Shashank Rajmane and Partha Sarathi Chakraborty will serve as co-authors of the Multi Public Cloud Solutions report. A list of identified providers and vendors and further details on the studies are available in these digital brochures: Multi Public Cloud Services and Multi Public Cloud Solutions. Companies not listed in either brochure can contact ISG and ask to be included in the studies. All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to complete this online survey. Participants will receive a copy of these reports in return for their feedback. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
Yahoo
11-04-2025
- Business
- Yahoo
ISG to Evaluate Enterprise Service Management in the U.S. and Worldwide
Upcoming ISG Provider Lens™ reports will assess the competitive strengths of service providers and their portfolios for extending IT management principles across the enterprise STAMFORD, Conn., April 11, 2025--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining providers that support the extension of IT service management (ITSM) practices into all facets of the digital enterprise. The study results will be published in a pair of comprehensive ISG Provider Lens™ reports geared to enterprise buyers: Enterprise Service Management – Services, covering the U.S. market, and Enterprise Service Management – Software, covering the global market. The reports, scheduled to be released in September, will evaluate service providers that offer functional knowledge, industry process experience, and diverse IT and software support competencies to enterprises, along with industry-aligned intelligent solutions catering to specific sector requirements. Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients. Having evolved from the field of ITSM, enterprise service management (ESM) now encompasses various business and corporate functions, including HR, finance, operations and customer service, to create unified service experiences across organizations. Providers are working to develop AI-driven decision engines that optimize workflows, enhance predictive analytics and streamline service orchestration between the broader business and IT. "In a digital-first era, ESM serves as a command center for data-driven decision-making, bridging enterprise functions and ensuring enterprise resilience," said Heiko Henkes, managing director, ISG Provider Lens Research. "Service providers in this space are redefining user engagement through self-service portals and intuitive architectures, improving user satisfaction and efficiency." ISG has distributed surveys to more than 140 providers serving the U.S. ESM services market. Working in collaboration with ISG's global advisors, the research team will produce three quadrants representing the ESM services the typical enterprise is buying based on ISG's experience working with its clients. The three quadrants are: Consulting and Advisory Services, evaluating providers on their expertise in driving enterprise service strategies, service design and engineering-led innovation across business, corporate and technology portfolios. These providers play critical roles in aligning strategic objectives with modern service management frameworks, ensuring operational excellence. Implementation and Integration Services, assessing providers specializing in seamless enterprise service implementation, system integration, engineering-led innovation and service transition strategies across business, corporate and technology portfolios. Providers must demonstrate excellence in workflow management platforms, ensuring automation-driven process efficiency and integrating internal business systems with external systems to enhance enterprise-wide interoperability. Managed Services for Converged IT and Business Ops, studying providers based on their expertise in enterprise service operations, performance optimization and continual service improvement across IT and business functions. Providers must leverage service automation, implementing AI-driven ITSM and workflow orchestration for enhanced operational efficiency, reliability and proactive monitoring. In addition, ISG has distributed surveys to more than 40 providers of ESM software globally. This report will include the following quadrant: Enterprise Service and Workflow Management Platforms, evaluating software providers of end-to-end enterprise workflow automation, integrating IT and the business with customer-facing services. These platforms extend traditional ITSM into broader enterprise-wide automation, covering IT, HR, finance, procurement and customer service. ISG analyst Ashwin Gaidhani will serve as lead author of both reports. A list of identified providers and vendors and further details on the study are available in these digital brochures: Enterprise Service Management – Services and Enterprise Service Management - Software. Companies not listed as ESM software and service providers can contact ISG and ask to be included in the study. All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are invited to complete this online survey. Participants will receive a copy of this report in return for their feedback. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments. View source version on Contacts Press Contacts: Will Thoretz, ISG+1 203 517 Julianna Sheridan, Matter Communications for ISG+1 978-518-4520isg@
Associated Press
08-04-2025
- Business
- Associated Press
ISG to Evaluate Providers of AI-Driven ADM Services
Information Services Group ( ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining providers of application development management (ADM) services at a time when widespread integration of AI has triggered a massive shift in the ADM sourcing market. The study results will be published in a comprehensive series of ISG Provider Lens™ reports, called AI-Driven ADM Services, scheduled to be released in October 2025. The geographically focused reports will cover service providers that are rapidly developing new skills and capabilities in GenAI and intelligent agents to deliver measurable business outcomes for their clients. Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients. Today's enterprises are seeking partners with specialized skills that enable them to deploy AI-driven solutions for streamlining application development activities such as requirements analysis, design and coding. AI-enhanced tools help enterprises prioritize application features by analyzing historical user data and insights, while AI-enabled testing and QA solutions enhance software reliability through intelligent test case generation and predictive quality assurance. 'As organizations continue to emphasize data security and compliance, they need ADM providers capable of implementing robust security frameworks and managing risks,' said Heiko Henkes, managing director, ISG Provider Lens Research. 'One new capability these partners should be adding to their portfolios is the ability to integrate AI and ML tools into application performance monitoring to check for anomalies and predict quality-of-service levels for new applications.' ISG has distributed surveys to more than 125 ADM service providers serving the global ADM services market. Working in collaboration with ISG's global advisors, the research team will produce six quadrants representing the AI-driven ADM services the typical enterprise is buying based on ISG's experience working with its clients. The six quadrants are: Application Development Outsourcing, evaluating providers offering AI-based application development outsourcing services across various technologies and industry verticals. Providers in this space often possess extensive consulting expertise as well as strong partnerships to implement methodologies such as CI/CD pipelines, AI integration and DevOps. Application Development Projects, assessing providers offering application development services using AI. These providers offer tools, accelerators and solutions that ensure rapid time to market, identify areas for cost optimization and improve clients' operational efficiencies. Application Managed Services – GSIs, studying global system integrators (excluding niche specialists) that manage defined application portfolios, specifically for applications in production. Services in this space include technical functions such as application support, enhancement, platform upgrades, security management, bug fixes and troubleshooting. Application Managed Services – SIs, evaluating providers offering services to clients with expertise in specific technologies or industries. Unlike GSIs, these specialist providers offer deep expertise in certain industry segments, focusing on delivering high-impact services leveraging their in-depth knowledge. Application Quality Assurance, assessing providers offering QA services encompassing assessments, design, implementation and managed services. These services include conventional and GenAI-driven testing strategies, along with AI-driven predictive analytics to identify bugs or defects and determine the level of business process optimization achieved. Continuous Testing Specialists, studying providers whose services ensure that new features and code changes do not introduce regressions or disrupt existing functionality. These providers offer robust testing strategies, scope, methods and scripts for determining the most effective approach for testing, including employing AI-driven automation for execution. Geographically focused reports from the study will cover the global AI-driven ADM services market and examine products and services available in the U.S., Brazil, Europe and the Asia Pacific region. ISG analysts Akhila Harinarayan (U.S.), Pedro L. Bicudo Maschio (Brazil), Oliver Nickels (Europe and Germany) and Maharshi Pandya (Asia Pacific) will serve as lead authors of the reports. A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as AI-driven ADM service providers can contact ISG and ask to be included in the study. All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are invited to complete this online survey. Participants will receive a copy of this report in return for their feedback. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments. Will Thoretz, ISG +1 203 517 3119 [email protected] Julianna Sheridan, Matter Communications for ISG +1 978-518-4520 [email protected] SOURCE: Information Services Group, Inc. Copyright Business Wire 2025. PUB: 04/08/2025 11:19 AM/DISC: 04/08/2025 11:19 AM
Yahoo
05-02-2025
- Business
- Yahoo
ISG to Evaluate Global SDN Services and Solutions
Upcoming ISG Provider Lens™ report will assess providers of managed network solutions and advisory services for enterprises STAMFORD, Conn., February 05, 2025--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched a research study examining providers of software-defined networking (SDN) services, including AI-driven network optimization. The study results will be published in a series of comprehensive ISG Provider Lens™ reports, called Network – Software-Defined Solutions and Services, scheduled to be released in June 2025. The geographically focused reports will evaluate providers of managed SDN-WAN services, SD network transformation services, edge technologies and services (including private 5G), and secure access service edge (SASE) services. Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients. The study explores transformational consulting and advisory services as well as implementation and support services offered by SD-WAN providers. It also examines edge technologies and services such as IoT, universal/virtual customer premises equipment (u/vCPE) and software-defined local area network (SD-LAN), which connects branch locations and private mobile networks by means of 5G communications. "Enterprises are discovering the advantages of centralizing the management of widely distributed network assets," said Heiko Henkes, director and principal analyst, ISG Research. "By moving the control layer to the cloud, enterprises are streamlining their network management for greater flexibility and agility, while at the same time reducing recurring costs, enhancing visibility and enabling AI-driven network optimization." ISG has distributed surveys to more than 160 providers serving the global SDN solutions and services market. Working in collaboration with ISG's global advisors, the research team will produce four quadrants representing the SDN services the typical enterprise buys based on ISG's experience working with its clients. The four quadrants are: Managed SD-WAN Services, evaluating providers of enterprise SD-WAN managed services, either managed entirely by the service provider or co-managed with the provider ("as-a-service"). More providers in this space are offering hybrid MPLS IP and MPLS-SDN options within the context of their broader strategic frameworks. SDN Transformation Services (Consulting and Implementation), assessing providers of services associated with delivering SDN and SD-WAN solutions to enterprises. These services typically begin with an initial transformational roadmap and continue through consulting and planning to discovery, rollout and testing. Edge Technologies and Services (including Private 5G), covering vendors of technologies including hardware and software, management and reporting tools and applications and services associated with edge network technology for enterprises. Edge computing technologies and services with enhanced speed and flexibility are frequently enabled in IoT and industrial IoT networks by means of private 5G networks. SASE (Secure Access Service Edge) Solutions and Services, evaluating providers of SASE solutions offered to enterprises as overarching integrated networks and security solutions from the enterprise core to the edge. Similar services added to existing networks are referred to as Secure Service Edge (SSE) and are often combined with identity-based authentication and enhanced security. Geographically focused reports from the study will cover the global SDN market and examine products and services available in the Asia Pacific region, Germany, the U.S. and the U.K. ISG analysts Kenn Walters (Germany and U.S.) and Yash Jethani (U.K. and Asia Pacific) will serve as lead authors of the reports. A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as SDN services and solutions providers can contact ISG and ask to be included in the study. All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are invited to complete this online survey. Participants will receive a copy of this report in return for their feedback. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world's top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit View source version on Contacts Press Contacts:Will Thoretz, ISG+1 203 517 Julianna Sheridan, Matter Communications for ISG+1 978-518-4520isg@ Sign in to access your portfolio
