Latest news with #HisashiTakeuchi
Hindustan Times
2 days ago
- Automotive
- Hindustan Times
Maruti Suzuki hits 5,500 after sales touchpoints, services 2.7 crore vehicles in FY 2024–25
As part of its FY 2024–25 expansion strategy, Maruti Suzuki added 460 new service locations, averaging more than one new touchpoint per day. Notify me Maruti Suzuki India has added a new milestone to its after-sales service by expanding its pan-India service network to 5,500 service touchpoints. The latest addition is in Udaipur, Rajasthan. With this recent expansion, the after-sales network of Maruti Suzuki currently comprises about 40,000 service bays, which allow the company to service up to 30 million vehicles annually. Based on company figures, Maruti Suzuki serviced more than 27 million vehicles in FY 2024–25, the highest number of vehicles serviced in a single financial year for the company. The increasing size of service operations is a function of the increasing demand for maintenance and after-sales services in India's expanding passenger vehicle sector, particularly in non-metro markets where access to services was historically restricted. Also Read : Maruti Suzuki e-Vitara launch most likely on September 3 460 touchpoints added in FY25 As part of its FY 2024–25 expansion strategy, Maruti Suzuki added 460 new service locations, averaging more than one new touchpoint per day. The carmaker has already established 91 service shops in the ongoing financial year and has set a target of 500 new additions at the end of FY 2025–26. The total service network currently extends to 2,764 cities, placing it among the most extensive service infrastructures in the Indian automotive sector. Speaking on the development, Hisashi Takeuchi, Managing Director & CEO, Maruti Suzuki India, said Indian car buyers continue to look for easy and reliable service as a major consideration. 'We believe that a customer's decision to purchase a vehicle is often influenced by the proximity and reliability of after-sales service," he said. Also Read : Maruti Suzuki Ertiga & Baleno updated with six airbags as standard, prices hiked He added that the company's growing service footprint, made possible through dealer partnerships, aims to ensure that vehicle owners across India receive consistent service quality at a reasonable cost. As India's car sales continue to increase, especially in Tier 2 and Tier 3 cities, the carmaker believes that service network growth is expected to play an increasingly critical role in brand retention and customer satisfaction. Get insights into Upcoming Cars In India, Electric Vehicles, Upcoming Bikes in India and cutting-edge technology transforming the automotive landscape. First Published Date: 21 Jul 2025, 15:17 pm IST
Time of India
7 days ago
- Automotive
- Time of India
Maruti Suzuki announces standardization of six airbags in Ertiga & Baleno, ex-showroom prices to rise
Auto giant Maruti Suzuki on Wednesday announced the standardization of six airbags in its Ertiga and Baleno models will lead to an increase in their average ex-showroom prices. The standardization will result in a 1.4per cent increase in the ex-showroom price of the Ertiga and a 0.5% hike for the Baleno, effective from July 16. Recently, Maruti Suzuki India reported a 6 per cent year-on-year decline in total sales to 1,67,993 units in June. The move by the country's largest carmaker comes as it announced that it will equip all its passenger vehicles with six airbags by the end of this year. The company offers 10 models with six airbags as a standard feature across variants. These models are Alto K10, Celerio, WagonR, Eeco, Swift, Dzire, Brezza, Grand Vitara, Jimny and Invicto. "Within this year, Maruti Suzuki will be having all models across all variants equipped with six airbags as standard," said Hisashi Takeuchi , managing director of Maruti Suzuki India Ltd. (MSIL), the Indian subsidiary of Japan's Suzuki Motor Corporation. Demand for safety features Safety features like six airbags, electronic stability control (ESC), anti-lock braking systems (ABS) with electronic brake-force distribution (EBD), and ISOFIX child seat mounts--all considered luxuries till recently--are rapidly becoming standard. Increasingly stricter norms in recent years—the latest government mandate requires six airbags in passenger vehicles by October 2025—is accelerating the trend. But the main driver is demand.
Time of India
16-07-2025
- Automotive
- Time of India
Maruti Suzuki announces standardization of six airbags in Ertiga & Baleno, ex-showroom prices to rise
Live Events (You can now subscribe to our (You can now subscribe to our Economic Times WhatsApp channel Auto giant Maruti Suzuki on Wednesday announced the standardization of six airbags in its Ertiga and Baleno models will lead to an increase in their average ex-showroom standardization will result in a 1.4% increase in the ex-showroom price of the Ertiga and a 0.5% hike for the Baleno, effective from July Maruti Suzuki India reported a 6 per cent year-on-year decline in total sales to 1,67,993 units in move by the country's largest carmaker comes as it announced that it will equip all its passenger vehicles with six airbags by the end of this year. The company offers 10 models with six airbags as a standard feature across variants. These models are Alto K10, Celerio, WagonR, Eeco, Swift, Dzire, Brezza, Grand Vitara, Jimny and Invicto."Within this year, Maruti Suzuki will be having all models across all variants equipped with six airbags as standard," said Hisashi Takeuchi, managing director of Maruti Suzuki India Ltd. (MSIL), the Indian subsidiary of Japan's Suzuki Motor features like six airbags, electronic stability control (ESC), anti-lock braking systems (ABS) with electronic brake-force distribution (EBD), and ISOFIX child seat mounts--all considered luxuries till recently--are rapidly becoming stricter norms in recent years—the latest government mandate requires six airbags in passenger vehicles by October 2025—is accelerating the trend. But the main driver is demand.
India Gazette
25-06-2025
- Automotive
- India Gazette
Maruti Suzuki to expand service network from 5400 to 8,000 touchpoints by FY31
ANI 25 Jun 2025, 16:51 GMT+10 New Delhi [India], June 25 (ANI): Maruti Suzuki India Limited will increase its service touchpoints to 8,000 by FY 2030-31, from about 5400 currently, the company said in a press release.'Going forward, we aim to expand our service touchpoints to 8,000 by FY 2030-31# and introduce innovative formats to cater to the requirements of diverse customer needs. This will also help our EV launch,' noted Hisashi Takeuchi, Managing Director & CEO, Maruti Suzuki India auto maker is preparing 1,500 electric vehicles (EV) enabled service stations in over 1000 cities. 'We are preparing 1,500 EV-enabled service workshops covering over 1,000 cities with specially trained manpower and special equipment to extend all EV-related support to our customers,' added Suzuki is known for its after sales network across metros, small towns, and even in deep rural interiors of the country. The vast network currently stands at over 5,400 service touchpoints, enabling Maruti Suzuki to service a record level of vehicles in May a major breakthrough, the company serviced over 24.5 lakh vehicles in May, marking the highest ever vehicles serviced in a month.'Good quality after-sales service is critical to maintain vehicle health, leading to a delightful car ownership experience and strengthen customer retention. Even before we started mass sales of vehicles in India, our focus was on building a robust service network, a foundation that continues to support us as we expand our business further,' Hisashi Takeuchi the company provides a dedicated Quick Response Team (QRT) for emergency on-road assistance across the country. This vast service network is immensely significant for supporting customers during natural the company has implemented AI-driven chatbots and voice bots with the aim of enhancing service the workshop personnel are trained on the latest technologies as well as soft skills. To minimise downtime and quick service turnaround, the Company ensures quick availability of parts. The high level of localisation supports in making the parts easily available and affordable,' the company said. (ANI)
India Today
25-06-2025
- Automotive
- India Today
Maruti Suzuki sets new record; 24.5 lakh vehicles serviced in May
Maruti Suzuki India Limited has achieved a historic milestone in after-sales service by servicing more than 24.5 lakh vehicles in the month of May 2025, the highest-ever monthly service volume in the company's minute, Maruti Suzuki serviced and delivered 170 vehicles, and per second, the Japanese carmaker delivered 3 achievement underscores the scale, depth, and efficiency of Maruti Suzuki's extensive service network, which now spans over 5,400 touchpoints across metro cities, small towns, and rural areas. The record figure includes paid services, free services, and running repairs, reflecting the brand's strong customer connect and operational Speaking on the occasion, Hisashi Takeuchi, Managing Director and CEO, Maruti Suzuki India Limited, said, "This is the first time in the Company's history that we have serviced over 24.5 lakh vehicles in a month, an achievement that reflects scale, depth, and efficiency of the service network. It is a result of the tireless efforts of our service teams and dealer partners across the country."Looking ahead, Maruti Suzuki aims to expand its service network to 8,000 touchpoints by FY31. As part of its preparations for electric vehicle adoption, Maruti Suzuki is also working to establish 1,500 EV-enabled service workshops across 1,000 cities, equipped with trained personnel and specialised equipment for EV the years, Maruti Suzuki has pioneered industry-first service formats, including mobile workshops and doorstep service, along with a nationwide Quick Response Team (QRT) for on-road emergencies. The integration of AI-driven chatbots and voice bots aims to enhance customer interaction and Suzuki in the month of May announced a total sale of 180,077 units in May 2025, marking a 3.2% increase compared to 174,551 units in May 2024. The growth was fuelled by an incremental surge in exports, which increased 79.8% to 31,219 units from 17,367 units last to Auto Today Magazine- Ends
