28-04-2025
ECU Health Duplin Hospital receives top rating for patient experience
KENANSVILLE, N.C. (WNCT) — ECU Health Duplin Hospital has earned a five-star patient experience rating released by the Centers for Medicare and Medicaid Services (CMS).
This rating celebrates the hospital's commitment to providing exceptional patient care and service. To help commemorate this milestone, the hospital hosted a ceremony for team members on Monday, Apr. 28, 2025, to acknowledge their contributions and commitment to the community.
'In November 2023, our team set a goal to elevate our patient experience from four stars to five stars,' President of ECU Health Duplin Hospital, Jeff Dial said. 'We have dedicated our time and energy to enhancing patient satisfaction through team member engagement and targeted, deliberate improvements. Achieving this five-star recognition reflects our determination and commitment to providing high-quality, compassionate care to our patients and community. I am incredibly grateful for our team's hard work and dedication in reaching this milestone.'
The Hospital Consumer Assessment of Healthcare Providers and Systems Survey (HCAHPS) is used by CMS to help determine the ratings based off of 10 key measures of patient experience. These measurements include communication with nurses, communication with doctors, responsiveness of hospital staff, pain management, communication about medicines, discharge Information, cleanliness of the hospital environment, quietness of the hospital environment, overall rating of the hospital and recommendation of the hospital.
'The experience of patients and families is at the heart of safe, highly reliable human centered rural health care. ECU Health, and our mission to improve the health and well-being of eastern North Carolina, is where compassion, connection and partnerships all come together to create hope, healing and lasting impressions,' ECU Health Chief Experience Officer, Dr. Julie Kennedy Oehlert said. 'This CMS five-star patient experience rating at ECU Health Duplin Hospital signifies to us that our patients trust and value our care. It is the result of an intentional focus on creating truly exceptional loving experiences for our patients and their families. I could not be more proud of the ECU Health Duplin Hospital team.'
The Five-Star Quality Rating System was created by the CMS to help patients, families and caregivers compare hospitals and other health care facilities, showcasing excellence in health care.
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