Latest news with #Hotelscom
Skift
20-05-2025
- Business
- Skift
Hotels.com Has a New Chatbot Trip Planner. Here's How it Works
The app is integrated with the chatbot in a simplistic way that makes it easy to use, but the errors don't help to set it apart. The new AI-powered chatbot is simple to use, but the errors make it unlikely to be especially helpful at this early stage. That's what our results showed after testing that feature and the new chatbot on the app. Expedia Group last week released an AI chatbot on the app and a redesign that integrates the new feature. It comes a few weeks after the company executed a brand relaunch for with a new mascot called Bellboy. It's all part of a plan to grow after it and Vrbo saw a decrease in business during the company's tech migration. Expedia also faced criticism from ardent users after scrapping its rewards program and launching One Key a couple of years ago. The app — and the Expedia app — got a smart filter feature last week, among its updates. It's meant to allow users to filter property searches specifying preferences, like a rooftop bar, to the chatbot in natural language. released a similar feature last year. Shilpa Ranganathan, chief product officer for Expedia Group, said during the annual Expedia conference last week that booking conversions have increased by 35% among those who
Bloomberg
08-05-2025
- Business
- Bloomberg
Expedia First-Quarter Bookings Miss as Travel Demand Softens
Expedia Group Inc. posted weaker-than-expected gross bookings for the first three months of 2025, a sign that domestic travel demand began to soften even before US tariffs shook global markets. Gross bookings across its platforms for hotel, flight, car rental and vacation home reservations totaled $31.5 billion, the firm said in a statement Thursday, missing the average analyst estimate of $31.8 billion. Customers booked a total of 107.7 million nights through Expedia's travel websites, which include and the short-term rental marketplace Vrbo, also below analysts' projections.
