4 days ago
Hybrid work has changed everything – now it needs to catch up
The way people work has shifted permanently. Hybrid models are now standard, employees operate across locations and time zones, and expectations for seamless, secure digital experiences continue to rise. Yet many organisations are still managing IT the old way, juggling disconnected tools, reacting to issues after they occur, and struggling to deliver consistency.
What's needed is a smarter, more unified approach. HP's Workforce Experience Platform (WXP) is designed to meet this moment, helping IT teams take control of complex digital environments while improving the way people interact with their devices. Now available in the UAE and Saudi Arabia, WXP brings these capabilities directly to regional organisations looking to modernise IT operations, streamline device management, and elevate employee experiences at scale.
From reactive to predictive
WXP centralises IT management across entire fleets - from PCs and printers to meeting room technologies - regardless of brand or operating system. It pulls real-time data from more than 24 million devices globally and is already deployed across 680,000 endpoints. The platform automatically identifies and helps resolve more than 11 million IT issues each month.
With AI-driven analytics and natural language processing, WXP enables IT teams to ask simple, human-language questions, such as which devices are showing signs of failure, and receive immediate, actionable insights. This means faster response, fewer disruptions, and improved service delivery without the complexity of multiple dashboards and tools.
Better digital experiences drive better outcomes
The quality of a company's digital infrastructure directly affects employee productivity and satisfaction. According to HP's 2024 Work Relationship Index, only 28% of global knowledge workers say they have a healthy relationship with work, with digital friction playing a significant role.
WXP helps organisations identify where that friction occurs - whether through poor device performance, slow support, or underperforming applications. It collects sentiment data, monitors device usage, and offers tailored recommendations to IT teams for improvement. In practice, this can lead to fewer helpdesk tickets, smarter device refresh cycles, and better day-to-day experiences for employees.
Security built in, not bolted on
WXP includes built-in security through HP Wolf Security, offering endpoint protection aligned with global standards. It monitors and mitigates risks at the device level, providing IT teams with the visibility they need to respond quickly and maintain compliance.
The platform also integrates with widely used enterprise tools, such as Microsoft Intune, ServiceNow, Power BI, and Tableau, ensuring compatibility without disruption to existing systems.
Designed for transformation at scale
As organisations across the region continue investing in digital transformation, there is a growing need for platforms that do more than manage IT, they must enable smarter decisions, improve experiences, and unlock efficiency.
WXP supports these goals with AI-powered automation, clear ROI tracking, and flexible deployment. It shifts the role of IT from support to strategy, empowering teams to deliver consistent, proactive experiences across the organisation.
