Latest news with #IBSSoftware
Yahoo
4 days ago
- Business
- Yahoo
OYO to deploy IBS Software's iStay platform
Global travel tech company OYO has entered a collaboration with IBS Software to expedite digital enhancement initiatives across its various brands worldwide. The OYO brands encompass Belvilla, Sunday, Dancenter, Traum, Check My Guest, Motel 6, and Studio 6. This partnership focuses on exploring collaborations to offer travel packages, enter the resorts segment using proprietary software of IBS, and integrate membership programmes in OYO's homes and hotels brands. Travel packages include airline reservations, hotel stays, ground transportation, and activities. IBS said guests and owners are set to benefit from an array of offerings globally, specifically across high-tourism regions including Europe, India, Mexico, Southeast Asia, the UK and the US. The partnership aims to enhance guest experiences and increase profitability for hotel owners by leveraging IBS's iStay platform. IBS Software chief revenue officer Jitendra Sindhwani said: 'Our expanded partnership with OYO reflects the strong alignment between their ambition and our technology. 'With iStay, OYO is positioned to lead the next phase of hospitality innovation, delivering connected and revenue-optimised guest experiences at scale, with a shared vision to leverage advanced digital capabilities to meet the evolving needs of the hospitality industry.' iStay platform by IBS Software, with its central reservation system (CRS), is set to enhance OYO's operations by managing content, pricing, and availability in real-time in all channels. The platform, which offers property configuration tools and corporate and group sales management, is designed to improve conversion rates across both direct and assisted sales channels and will be integrated with OYO's broader tech ecosystem. OYO Technology and Online Revenue group head Shashank Jain said: 'IBS Software, being a global leader in travel and transportation technology, has been a partner in our journey. 'As we grow our footprint globally, the iStay platform provides the reliability, flexibility, and intelligence we need to deliver exceptional guest experiences while maximising profitability for our hotel owners.' OYO had plans to launch a dedicated app earlier this year for its premium hotels and mid-market to premium company-serviced hotels. "OYO to deploy IBS Software's iStay platform" was originally created and published by Hotel Management Network, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Malaysian Reserve
22-07-2025
- Business
- Malaysian Reserve
STARFLYER Inc. Partners with IBS Software to transform its STAR LINK Loyalty platform
TOKYO, July 22, 2025 /PRNewswire/ — STARFLYER Inc., Japan's premium airline, has successfully upgraded its STAR LINK loyalty platform by adopting IBS Software's iLoyal solution. This move marks a significant step in STARFLYER's strategy to modernise its customer engagement systems and deliver a more seamless, personalised travel experience. The transition from a legacy in-house system to IBS Software's cloud-native, scalable loyalty solution enables tighter integration with both domestic and international Passenger Service Systems (PSS), positioning STAR LINK for ongoing growth. The new loyalty platform enhances functionality across mobile and web, offering real-time flight updates, digital membership cards, and access to exclusive tier-based rewards. A major highlight of the upgrade is the launch of a completely overhauled mobile app and member portal, which enables a seamless self-service experience. Members also benefit from a unified platform that simplifies their journey—from managing loyalty status to accessing personalised services. Thanks to iLoyal's Partner Integration Hub, STARFLYER has been able to form innovative partnerships, offering their members the benefits of a broader earn ecosystem. Powered by IBS Software's advanced customer-centric engine, STARFLYER gains insights that enable personalised communications and targeted engagement. The flexibility of iLoyal allows STARFLYER to dynamically adapt its loyalty offering, improving the experience for passengers and business for their partners while supporting the airline's broader digital transformation Goto, Senior Vice President of Innovation Promotion at STARFLYER Inc., comments, 'Partnering with IBS Software to upgrade our STAR LINK platform is a major step in enhancing the customer experience. This transformation not only strengthens how we engage with members but also sets the foundation for modernising other legacy systems across our business. It's the first move in a broader digital overhaul that will elevate every stage of the passenger journey.'Marcus Puffer, Vice President & Head of Loyalty Solutions at IBS Software, says, 'This collaboration with STARFLYER highlights iLoyal's adaptability for mid-size carriers as well as larger airlines. We're proud to support STARFLYER's vision for modernisation and delighted to expand our footprint in the Japanese and broader Asia-Pacific market.'To find out more about the cloud-based iLoyal management platform, visit here. About IBS SOFTWARE IBS Software is a leading SaaS solutions provider to the travel industry globally, managing mission-critical operations for customers in the aviation, tour & cruise, hospitality, and energy resources industries. IBS Software's solutions for the aviation industry cover fleet & crew operations, aircraft maintenance, passenger services, loyalty programs, staff travel, and air cargo management. Across the hospitality sector, IBS Software offers a cloud-native, unified platform for hotels and travel sellers, including central reservation (CRS), property management (PMS), revenue management (RMS), call centre, booking engine, loyalty, and distribution. For the tour & cruise industry, IBS provides a comprehensive, customer-centric, digital platform that covers onshore, online and on-board solutions. Across the energy & resources industry, we provide logistics management solutions that cover logistics planning, operations & accommodation management. The Consulting and Digital Transformation (CDx) business focuses on driving digital transformation initiatives of its customers, leveraging its domain knowledge, digital technologies and engineering excellence. IBS Software operates from 17 offices across the world. Further information can be found at Follow us: Blog | LinkedIn | Facebook | Instagram About STARFLYER Inc. STARFLYER Inc. is a Japanese airline headquartered at Kitakyushu Airport in Fukuoka Prefecture. Established in December 2002, the company began operations in 2006 and has positioned itself as 'an airline, nowhere in the world', offering premium services at competitive prices. STARFLYER is known for its sleek black aircraft livery and spacious leather seats equipped with power outlets on all domestic flights. The airline operates a fleet of Airbus A320s and serves key destinations across Japan, including Tokyo (Haneda), Fukuoka, Osaka (Kansai), Nagoya (Chubu), and Yamaguchi Ube. With a strong focus on customer comfort and stylish branding, STARFLYER aims to deliver a refined travel experience. The company also maintains strategic partnerships, including code-sharing agreements with ANA, enhancing its network and accessibility. STARFLYER continues to grow as a distinctive and customer-focused airline in Japan's aviation industry. Further information can be found at Photo: View original content:
Yahoo
22-07-2025
- Business
- Yahoo
STARFLYER Inc. Partners with IBS Software to transform its STAR LINK Loyalty platform
TOKYO, July 22, 2025 /PRNewswire/ -- STARFLYER Inc., Japan's premium airline, has successfully upgraded its STAR LINK loyalty platform by adopting IBS Software's iLoyal solution. This move marks a significant step in STARFLYER's strategy to modernise its customer engagement systems and deliver a more seamless, personalised travel experience. The transition from a legacy in-house system to IBS Software's cloud-native, scalable loyalty solution enables tighter integration with both domestic and international Passenger Service Systems (PSS), positioning STAR LINK for ongoing growth. The new loyalty platform enhances functionality across mobile and web, offering real-time flight updates, digital membership cards, and access to exclusive tier-based rewards. A major highlight of the upgrade is the launch of a completely overhauled mobile app and member portal, which enables a seamless self-service experience. Members also benefit from a unified platform that simplifies their journey—from managing loyalty status to accessing personalised services. Thanks to iLoyal's Partner Integration Hub, STARFLYER has been able to form innovative partnerships, offering their members the benefits of a broader earn ecosystem. Powered by IBS Software's advanced customer-centric engine, STARFLYER gains insights that enable personalised communications and targeted engagement. The flexibility of iLoyal allows STARFLYER to dynamically adapt its loyalty offering, improving the experience for passengers and business for their partners while supporting the airline's broader digital transformation Goto, Senior Vice President of Innovation Promotion at STARFLYER Inc., comments, "Partnering with IBS Software to upgrade our STAR LINK platform is a major step in enhancing the customer experience. This transformation not only strengthens how we engage with members but also sets the foundation for modernising other legacy systems across our business. It's the first move in a broader digital overhaul that will elevate every stage of the passenger journey."Marcus Puffer, Vice President & Head of Loyalty Solutions at IBS Software, says, "This collaboration with STARFLYER highlights iLoyal's adaptability for mid-size carriers as well as larger airlines. We're proud to support STARFLYER's vision for modernisation and delighted to expand our footprint in the Japanese and broader Asia-Pacific market."To find out more about the cloud-based iLoyal management platform, visit here. About IBS SOFTWARE IBS Software is a leading SaaS solutions provider to the travel industry globally, managing mission-critical operations for customers in the aviation, tour & cruise, hospitality, and energy resources industries. IBS Software's solutions for the aviation industry cover fleet & crew operations, aircraft maintenance, passenger services, loyalty programs, staff travel, and air cargo management. Across the hospitality sector, IBS Software offers a cloud-native, unified platform for hotels and travel sellers, including central reservation (CRS), property management (PMS), revenue management (RMS), call centre, booking engine, loyalty, and distribution. For the tour & cruise industry, IBS provides a comprehensive, customer-centric, digital platform that covers onshore, online and on-board solutions. Across the energy & resources industry, we provide logistics management solutions that cover logistics planning, operations & accommodation management. The Consulting and Digital Transformation (CDx) business focuses on driving digital transformation initiatives of its customers, leveraging its domain knowledge, digital technologies and engineering excellence. IBS Software operates from 17 offices across the world. Further information can be found at Follow us: Blog | LinkedIn | Facebook | Instagram About STARFLYER Inc. STARFLYER Inc. is a Japanese airline headquartered at Kitakyushu Airport in Fukuoka Prefecture. Established in December 2002, the company began operations in 2006 and has positioned itself as "an airline, nowhere in the world", offering premium services at competitive prices. STARFLYER is known for its sleek black aircraft livery and spacious leather seats equipped with power outlets on all domestic flights. The airline operates a fleet of Airbus A320s and serves key destinations across Japan, including Tokyo (Haneda), Fukuoka, Osaka (Kansai), Nagoya (Chubu), and Yamaguchi Ube. With a strong focus on customer comfort and stylish branding, STARFLYER aims to deliver a refined travel experience. The company also maintains strategic partnerships, including code-sharing agreements with ANA, enhancing its network and accessibility. STARFLYER continues to grow as a distinctive and customer-focused airline in Japan's aviation industry. Further information can be found at Photo: View original content to download multimedia: SOURCE IBS Software
Indian Express
20-07-2025
- Business
- Indian Express
With modern airline retailing, airlines can sell a lot more than a flight ticket, become integrated travel platforms: IBS Software head
A big shift is on the horizon in how airlines look at their retailing strategy with 'modern airline retailing', which put the consumer at the front and centre of the retail process, leveraging data and technology to provide a seamless and personalised shopping experience to flyers for a lot more than just a seat on the plane. According to VK Mathews, founder and executive chairman of the IBS Software, modern airline retailing is 'the single biggest change that will take place' in how airlines will sell to flyers in the not-so-distant future. For IBS Software, a global software as a service (SaaS) provider in airline passenger services, air cargo management, loyalty management, to flight and crew operations, modern airline retail is a critical growth segment with immense potential. The company, while having a number of global airlines as users of its various products, its footprint in India has been rather limited. But with India's aviation sector booming with double-digit growth in passenger numbers and now with financially stable large airline groups, IBS Software sees the country as a market with significant potential and modern airline retailing appears to be a key focus area in its India ambitions. From a consumer perspective, modern airline retailing involves carriers turning into a one-stop-shop solution for the passenger—for booking flight tickets, ancillary services, and other services like lounge access, hotel reservations, cab bookings, car rentals, and even travel experiences, among others—based on individual needs and preferences. Think of it like a modern e-commerce platform, like an Amazon, but for travel with various products and services related to the trip available and integrated seamlessly on one user-friendly platform driven by latest technology and tools—artificial intelligence, New Distribution Capability (NDC), real-time data analytics, blockchain, internet of things (IoT), and more. 'When it comes to modern airline retailing, there's a huge shift taking place…Airlines would like to tell customers that if you think of travel, think of us, not just for the seat, but anything and everything related to travel. The technology and the standards are now available for making that happen. They can offer anything and everything you could probably think of, even things that may not be directly related to travel. Systems are now available to procure and aggregate, package, price, and deliver it to the customer and see through the delivery, making sure all service levels are met,' Mathews told The Indian Express. While online travel booking portals do allow travelers to book flights and other services on their platforms, these services are usually individual bookings made with different service providers with little to no operational synchronization and coordination. And that is where modern airline retailing is touted as a superior product and retail strategy as it promises end-to-end solutions to passengers that work seamlessly and adapt on a real-time basis. Airlines in the coming years could turn into fully integrated travel platforms that not just facilitate trip bookings but also actively manage them. 'You can book a car or book a hotel along with a flight ticket through the OTA (online travel agency) website, but what happens if your flight gets delayed? You then have to individually manage those other bookings. What will be possible with this (modern airline retailing) is that all the associated services you purchased get automatically amended and service providers will be notified about the changes real-time. It makes the airline the merchant of record for your other purchases as well,' said IBS Software's CEO Somit Goyal. 'One of the biggest trends that we are seeing among airlines is disintermediation. Airlines would like to go directly to the end consumer, removing the non-value adding intermediaries…They (airlines) would like to know the customer a lot better. Instead of being just a carrier, you have to have the conversation and a dialogue directly with the consumer. And if airlines want to go directly to consumers, they have to offer what the OTA is offering, and much more,' Mathews said. But why would airlines want to invest in offering so much more than just their core services to passengers? It is a multi-pronged rationale—increased revenue opportunities through partnerships and sale of other services and products, deeper engagement with passengers, opportunity to have dynamic pricing at a deeper level, and better understanding the customer in order to offer tailor-made and personalised packages of services and products. According to Mathew, an airline that can execute modern airline retailing well stands to gain on various fronts, including generating more ancillary revenue and raising its average revenue per customer. 'One of the challenges for Indian aviation, which is probably the most unknown as well, is that globally, an average ticket price or segment fee is about $163 as of this year, while it is between $90-100 in India. And the cost in India and overseas is almost the same,' he said.
Skift
09-07-2025
- Business
- Skift
A Smarter Way to Navigate the Airline Retailing Shift
As airlines embrace the promise of next-generation retailing, they're discovering that strategy alone won't get them there. The real challenge lies in execution, integrating fragmented systems, aligning internal teams, and scaling customer-centric experiences. This sponsored content was created in collaboration with a Skift partner. According to Skift Research, the airline industry may need to invest between $3 billion and $15 billion over the next decade to achieve a full digital transformation. Most carriers are still years away from realizing the promise of new "offer and order" platforms, which aim to replace fragmented, ticket-based systems with seamless, customer-centric retailing. Despite broad agreement on the need for change, many airlines remain in limbo, held back by aging legacy systems, organizational silos, and unclear priorities. IBS Software cuts through this complexity with its dynamic iRetail Experience, an interactive site designed to guide airline leaders through the retailing shift, from understanding what's possible to taking confident steps forward. 'Modern airline retailing isn't a software sale,' said Ben Simmons, VP and regional head of Europe and Africa at IBS Software. 'It's a business transformation journey. And it requires engaging across the entire airline organization.' The High-Stakes Pivot to Offer and Order Airlines are under increasing pressure to modernize their retail strategies and keep pace with evolving passenger expectations. The industry is pivoting toward dynamic offer creation, personalized service bundles, and retail-style digital experiences that mirror those of leading e-commerce brands. While the vision of moving to an offer-and-order framework is compelling, the path is complex and the stakes are high. A single misstep could disrupt operations, confuse customers, or derail financial forecasts. And with multiple stakeholders — from CIOs and CFOs to frontline agents and commercial teams — there's no single story that resonates across the board. 'You're talking to everyone from board members to subject matter experts,' Simmons said. 'CFOs ask about ROI. CIOs ask about disruption to their IT landscape. Customer service teams ask about usability. You have to tailor the message to every audience.' Pain Points and Roadblocks Even when airlines recognize the need for transformation, execution often falters due to the complexity of modern retailing ecosystems. Unlike traditional sales models, dynamic offer and order systems require tightly integrated processes across pricing, servicing, inventory management, and loyalty, and one weak link can destabilize the entire operation. For many carriers, existing infrastructure wasn't designed to support this level of orchestration. When systems fail to communicate in real time, a seemingly simple action — like rebooking a delayed flight that includes a hotel and car rental — can unravel the entire experience. Recovery often relies on manual interventions, which are costly, time-consuming, and frustrating for customers. 'It becomes a house of cards,' said Marco Contento, VP of aviation business services at IBS Software. 'Any change, like a delayed flight, can collapse the entire itinerary and require manual fixes.' Another hidden barrier is leadership fatigue. After years of pilot programs and vendor pitches, many executives hesitate to commit to yet another transformation roadmap without clear, measurable outcomes. More than technical specifications, they need reassurance that a path exists between current-state complexity and future-state ambition. 'You can't retrofit modern retail into legacy systems and expect it to work,' Simmons said. 'The technology, the teams, and the processes all have to evolve together.' What Airline Leaders Need to See According to Simmons, the iRetail Experience illustrates how IBS Software's modern retailing platform meets decision-makers where they are. It's a showcase of technical capabilities and serves as a strategic storytelling tool that helps leaders visualize outcomes. 'When we showed a major U.S. airline how a partner's seat map could display in an interline scenario, where two or more airlines coordinate on a single itinerary, it changed the conversation,' Contento said. 'Suddenly, they saw what was possible, not just in terms of fixing pain points but also creating entirely new experiences.' This kind of demonstration builds trust by shifting the conversation from abstract concepts to real-world results. How the iRetail Platform Powers Modernization To bridge the gap between aspiration and action, airlines need systems that are modular, interoperable, and scalable. IBS Software's iRetail platform meets those needs by offering capabilities like AI-driven personalization and end-to-end merchandising, all from a single interface. Built on legacy-free architecture, it empowers airlines to: Create, manage, and sell both air and non-air products from a single interface Gain a 360-degree customer view and build smart profiles Use AI and machine learning to personalize offers Implement modernization in stages, reducing risk 'Modularity is key,' Simmons said. 'Airlines can start with order while keeping their existing offer engine, for example. Then they can layer in retailing capabilities at their own pace.' That flexibility matters, especially in a time of constrained budgets and unpredictable operating environments. By moving step by step, airlines can chart a course that fits their business needs without blowing up current operations. And for those seeking vendor diversity, the platform opens the door. 'There's a strong desire in the market to move away from single-vendor lock-in,' Contento said. 'When we show what we've already built, it gives airline executives proof that there's a credible alternative.' Envisioning a Frictionless Future Looking ahead, Simmons envisions a future where airlines evolve into fully integrated travel platforms, managing every aspect of the journey beyond the flight itself. 'Imagine a couple in Paris booking a Caribbean cruise. They need flights, transfers, accommodations — and they want all of it in one place,' he said. 'That's where this is going. Airlines will offer end-to-end experiences, not just transport.' It's a vision of connected, intuitive journeys powered by AI, loyalty data, and intelligent service design, where a traveler's late flight triggers an automatic rental car adjustment and a personalized greeting on arrival. Of course, there are industry-wide challenges to overcome: regulatory changes, interline dependencies, and legacy habits. But as early adopters embrace iRetail, momentum is building. 'You can't transform in isolation,' said Simmons. 'But once the innovators move, others will follow. That's when the logjam breaks.' For more information about IBS Software's iRetail platform for airlines, click here. This content was created collaboratively by IBS Software and Skift's branded content studio, SkiftX.
