30-05-2025
Delhi shows interest in adopting UP's integrated grievance redressal system
Lucknow: The govt of Delhi is taking a keen interest in Uttar Pradesh's Integrated Grievance Redressal System, and if sources are to be believed, the neighbouring state may replicate the model.
A team from the state govt made a presentation before Delhi Chief Minister Rekha Gupta at the beginning of the week to explain its advantages and achievements. On Friday, a team from the Delhi govt visited the UP National Informatics Centre to get hands-on experience of the system.
Earlier, the Delhi govt had also looked at Andhra Pradesh govt's grievance redressal model besides engaging with a private technology company.
"We had the opportunity to present key features of Uttar Pradesh's Integrated Grievance Redressal System (IGRS) and CM helpline before the Delhi CM and chief secretary. They were impressed by the state's robust, technology-enabled platform that significantly improved the speed, transparency, and accountability of grievance resolution across departments," sources said.
Some of the key features that make UP IGRS and CM helpline unique are the end-to-end digital lifecycle of grievances, real-time escalation matrix for pending complaints, department-wise and district-wise dashboards, SMS/IVRS-based citizen updates and feedback loop, and analytics-driven monitoring for proactive governance, among others.
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The portal makes it easy to file grievances, track their status, and receive updates all from one single place instead of visiting multiple offices.
Whether it's a property transaction-related query or a pension issue, IGRS Uttar Pradesh offers a convenient way involving quicker transactions and reduced paperwork. The platform also offers multiple online services like property registration, stamp duty collection, applying for certificates, and so on.
On Friday, the team from Delhi appreciated the structured approach adopted in UP and expressed keen interest in exploring its replication and contextualisation for Delhi — with a vision to further empower citizens and ensure responsive governance. The system also has a district ranking mechanism, which is regularly used by the Chief Minister Yogi Adityanath to keep track of public grievance redressal in the districts.
He uses the system when reviewing the progress of the districts on various fronts.
Lucknow: The govt of Delhi is taking a keen interest in Uttar Pradesh's Integrated Grievance Redressal System, and if sources are to be believed, the neighbouring state may replicate the model. A team from the state govt made a presentation before Delhi Chief Minister Rekha Gupta at the beginning of the week to explain its advantages and achievements.
On Friday, a team from the Delhi govt visited the UP National Informatics Centre to get hands-on experience of the system.
Earlier, the Delhi govt had also looked at Andhra Pradesh govt's grievance redressal model besides engaging with a private technology company.
"We had the opportunity to present key features of Uttar Pradesh's Integrated Grievance Redressal System (IGRS) and CM helpline before the Delhi CM and chief secretary.
They were impressed by the state's robust, technology-enabled platform that significantly improved the speed, transparency, and accountability of grievance resolution across departments," sources said.
Some of the key features that make UP IGRS and CM helpline unique are the end-to-end digital lifecycle of grievances, real-time escalation matrix for pending complaints, department-wise and district-wise dashboards, SMS/IVRS-based citizen updates and feedback loop, and analytics-driven monitoring for proactive governance, among others.
The portal makes it easy to file grievances, track their status, and receive updates all from one single place instead of visiting multiple offices.
Whether it's a property transaction-related query or a pension issue, IGRS Uttar Pradesh offers a convenient way involving quicker transactions and reduced paperwork. The platform also offers multiple online services like property registration, stamp duty collection, applying for certificates, and so on.
On Friday, the team from Delhi appreciated the structured approach adopted in UP and expressed keen interest in exploring its replication and contextualisation for Delhi — with a vision to further empower citizens and ensure responsive governance. The system also has a district ranking mechanism, which is regularly used by the Chief Minister Yogi Adityanath to keep track of public grievance redressal in the districts.
He uses the system when reviewing the progress of the districts on various fronts.
