24-04-2025
Technical glitch hits services at SMS hosp, patients suffer
Jaipur: Services in Sawai Man Singh (SMS) Hospital were affected Thursday due to a technical breakdown in the central server. The fault resulted in scores of patients being stranded in the hospital for hours across the state. Many of them returned home as their registration was not done due to the fault.
The patients started reaching the hospital early and getting their registration done. However, at 11am, the integrated hospital management system (IHMS) stopped functioning. The patients kept standing in queues at the registration counters until late, but the services were restored only at 2pm. Long queues of patients caused significant inconvenience, even to women and the elderly.
"We checked the online system and found that it was from the end of the department of Information Technology," said Dr Sushil Bhati, medical superintendent, SMS Hospital.
Dr Bhati said that they helped the patients who came for follow-up and already had registration done in their last visit. These patients were provided with treatment offline. Besides, the hospital admitted the patients offline who were brought to the emergency OPD. "The online registration of such admitted patients was done once the server was restored," said Dr Bhati.
Patients narrated their ordeal, saying that their time and money were wasted.
