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Associated Press
08-04-2025
- Business
- Associated Press
ISG to Evaluate Providers of AI-Driven ADM Services
Information Services Group ( ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining providers of application development management (ADM) services at a time when widespread integration of AI has triggered a massive shift in the ADM sourcing market. The study results will be published in a comprehensive series of ISG Provider Lens™ reports, called AI-Driven ADM Services, scheduled to be released in October 2025. The geographically focused reports will cover service providers that are rapidly developing new skills and capabilities in GenAI and intelligent agents to deliver measurable business outcomes for their clients. Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients. Today's enterprises are seeking partners with specialized skills that enable them to deploy AI-driven solutions for streamlining application development activities such as requirements analysis, design and coding. AI-enhanced tools help enterprises prioritize application features by analyzing historical user data and insights, while AI-enabled testing and QA solutions enhance software reliability through intelligent test case generation and predictive quality assurance. 'As organizations continue to emphasize data security and compliance, they need ADM providers capable of implementing robust security frameworks and managing risks,' said Heiko Henkes, managing director, ISG Provider Lens Research. 'One new capability these partners should be adding to their portfolios is the ability to integrate AI and ML tools into application performance monitoring to check for anomalies and predict quality-of-service levels for new applications.' ISG has distributed surveys to more than 125 ADM service providers serving the global ADM services market. Working in collaboration with ISG's global advisors, the research team will produce six quadrants representing the AI-driven ADM services the typical enterprise is buying based on ISG's experience working with its clients. The six quadrants are: Application Development Outsourcing, evaluating providers offering AI-based application development outsourcing services across various technologies and industry verticals. Providers in this space often possess extensive consulting expertise as well as strong partnerships to implement methodologies such as CI/CD pipelines, AI integration and DevOps. Application Development Projects, assessing providers offering application development services using AI. These providers offer tools, accelerators and solutions that ensure rapid time to market, identify areas for cost optimization and improve clients' operational efficiencies. Application Managed Services – GSIs, studying global system integrators (excluding niche specialists) that manage defined application portfolios, specifically for applications in production. Services in this space include technical functions such as application support, enhancement, platform upgrades, security management, bug fixes and troubleshooting. Application Managed Services – SIs, evaluating providers offering services to clients with expertise in specific technologies or industries. Unlike GSIs, these specialist providers offer deep expertise in certain industry segments, focusing on delivering high-impact services leveraging their in-depth knowledge. Application Quality Assurance, assessing providers offering QA services encompassing assessments, design, implementation and managed services. These services include conventional and GenAI-driven testing strategies, along with AI-driven predictive analytics to identify bugs or defects and determine the level of business process optimization achieved. Continuous Testing Specialists, studying providers whose services ensure that new features and code changes do not introduce regressions or disrupt existing functionality. These providers offer robust testing strategies, scope, methods and scripts for determining the most effective approach for testing, including employing AI-driven automation for execution. Geographically focused reports from the study will cover the global AI-driven ADM services market and examine products and services available in the U.S., Brazil, Europe and the Asia Pacific region. ISG analysts Akhila Harinarayan (U.S.), Pedro L. Bicudo Maschio (Brazil), Oliver Nickels (Europe and Germany) and Maharshi Pandya (Asia Pacific) will serve as lead authors of the reports. A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as AI-driven ADM service providers can contact ISG and ask to be included in the study. All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are invited to complete this online survey. Participants will receive a copy of this report in return for their feedback. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments. Will Thoretz, ISG +1 203 517 3119 [email protected] Julianna Sheridan, Matter Communications for ISG +1 978-518-4520 [email protected] SOURCE: Information Services Group, Inc. Copyright Business Wire 2025. PUB: 04/08/2025 11:19 AM/DISC: 04/08/2025 11:19 AM
Associated Press
17-03-2025
- Business
- Associated Press
Industry-First Agentic AI Services Study Bolsters Broad ISG Portfolio of AI, Analytics Provider Research
Information Services Group ( ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining providers of agentic AI services, which help companies use autonomous AI agents to enhance decision-making, streamline processes and accelerate innovation. The 2025 ISG Provider Lens™ Agentic AI Services study, the first of its kind in the industry, is being launched as part of a cluster of seven studies that span the fast-growing market for AI and analytics services. In addition to the agentic AI research, the studies include Advanced Analytics and AI Services, Generative AI Services and Intelligent Automation Services, plus Specialty Analytics Services studies on Retail & Consumer Packaged Goods, Supply Chain and Life Sciences and Healthcare. For the first time, ISG has simultaneously launched all interrelated studies across a key area of technology, streamlining processes and enhancing efficiency for participating service providers. The cluster launch will give providers more time and flexibility to plan their responses to studies throughout the year. ISG Provider Lens™ reports based on the findings of the studies will be published between July 2025 and January 2026. The AI and analytics cluster is the first of several study clusters to come this year. By studying agentic AI services, ISG continues its evaluation of the latest AI-related enterprise technologies and services. Agentic AI is reshaping workflows at companies around the world, using agents that can execute complex tasks with multiple steps. These agents can recall past interactions and refine responses, continuously improving their performance. Applications include automated customer support, AI-driven analytics and optimization of operations in domains including supply chain, HR and security. 'Agentic AI is at the leading edge of AI and analytics technologies that are transforming enterprises,' said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. 'It opens up new frontiers in digital operations, bringing long-term business benefits that service providers are helping enterprises to realize.' The new study will evaluate providers of agentic AI development and deployment services, including designing solutions, developing AI ecosystems that mimic human-like teamwork and establishing ethical safeguards and regulatory compliance. Enterprises are seeking providers that have broad ecosystem partnerships and can demonstrate agentic AI solutions that have delivered business outcomes such as reduced costs and faster decision-making. A digital brochure provides more details on the AI and Analytics cluster of studies, including the agentic AI research. Individual brochures for each study, which include a list of identified providers and further study details, are available now at the links below. Providers not listed in a study brochure can contact ISG and ask to be included in the study. Specialty Analytics Services — Retail and CPG, evaluating service providers that help retail and CPG companies achieve data-driven growth through industry-specific AI solutions, will be covered in a global report to be published in July. Specialty Analytics Services — Supply Chain, covering providers of AI and analytics services that help enterprises understand supply chain risk and improve planning, will be featured in a global report to be published in August . Specialty Analytics Services — Life Sciences and Healthcare, focusing on service providers that help healthcare and life sciences companies solve business challenges using AI, will be covered in a global report to be published in September. Advanced Analytics and AI Services, covering providers of advisory, system integration and modernization services to help enterprises adopt AI and ML techniques, will be featured in reports focusing on the U.S., Europe and Brazil, to be published in January 2026. Generative AI Services, focusing on providers of strategic consulting, development and deployment services to help enterprises carry out successful GenAI initiatives, will be covered in reports focusing on the global and Brazilian markets, to be published in October. Agentic AI Services, evaluating providers of AI solutions based on autonomous agents, will be covered in a global report to be published in November. Intelligent Automation Services, focusing on service providers that design, develop and deploy intelligent automation and AIOps solutions, will be covered in reports focused on the U.S. and Europe, to be published in January 2026. All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to register here to receive a personalized survey URL. Participants will receive a copy of this report in return for their feedback. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments. Will Thoretz, ISG +1 203 517 3119 [email protected] Julianna Sheridan, Matter Communications for ISG +1 978-518-4520 [email protected] SOURCE: Information Services Group, Inc. Copyright Business Wire 2025. PUB: 03/17/2025 10:55 AM/DISC: 03/17/2025 10:55 AM
Associated Press
21-02-2025
- Business
- Associated Press
ISG to Evaluate Life Sciences Service Providers Worldwide
Information Services Group ( ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining service providers offering industry-specific expertise, strategic advice and technology support to life sciences companies worldwide. The study results will be published in a comprehensive ISG Provider Lens™ report, called Life Sciences Digital Services, scheduled to be released in June 2025. The report will cover both digital service providers and contract research organizations (CROs) offering support for clinical development, patient management and the manufacturing supply chain. Enterprise buyers will be able to use information from the report to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients. The life sciences industry is undergoing significant digital transformation driven by the urgent need to advance research and navigate regulatory complexities. Advanced technologies such as AI, ML and automation are playing a prominent role, yet issues with low-quality, outdated and incomplete data challenge seamless process integration. The imperative to reduce time-to-market continues to prompt increased collaboration among industry players, but traditional data management tools often result in data duplication and raise security concerns. 'Leaders in life sciences are faced with navigating a fluctuating landscape where the costs of innovation have surged, often exponentially,' said Iain Fisher, director, ISG Provider Lens Research. 'However, there is a growing need for these companies to adopt innovation at scale, especially to maximize the efficiency of business models newly empowered by AI.' ISG has distributed surveys to more than 130 providers serving the global life sciences and services market. Working in collaboration with ISG's global advisors, the research team will produce eight quadrants – five of which examine the capabilities of service providers, and three of which examine the capabilities of CROs, based on ISG's experience working with its clients. The five service provider-related quadrants are: Clinical Development, evaluating providers of technology for patient recruitment, data collection, monitoring, analysis and regulatory compliance. Providers integrate innovations such as AI, big data analytics, mobile health applications and electronic health records to aid in patient identification and safety monitoring, improve treatment efficacy and ensure compliance with regulations and reporting requirements. Patient Engagement, assessing providers specializing in life science customer services, utilizing digital tools such as mobile applications, wearable devices, telehealth platforms and online portals to facilitate seamless communication between patients and healthcare providers. Digitally transformed patient engagement fosters a collaborative, patient-centric healthcare ecosystem that improve healthcare outcomes. Manufacturing Supply Chain, covering providers adopting digital technologies such as IoT, AI, blockchain and advanced analytics to enhance efficiency, visibility and agility across the entire supply chain. Advancements in supply chain management streamline operations, reduce lead times, minimize errors and ensure regulatory compliance, while cultivating a more resilient, adaptive and responsive ecosystem. Pharmacovigilance and Regulatory Affairs — Digital Evolution, evaluating providers supporting patient safety monitoring, adhering to regulatory requirements and facilitating reporting through diverse processes and platforms leveraging AI, natural language processing and machine learning. Recent breakthroughs in these fields are opening avenues for innovation and improved operational efficiency. Commercial Operations — Digital Evolution, assessing providers driving the digital evolution of life sciences commercial operations, including data analytics, customer engagement, supply chain optimization and personalized medicine, through technologies such as AI and IoT. More life sciences companies are seeking digital channels for direct-to-consumer engagement, online sales and efficient product distribution. The three CRO-related quadrants are: Clinical Development, covering CROs that support life sciences in the execution of clinical trials across all phases. High costs, along with complex issues such as high failure rates and the need to maintain efficient service delivery levels, make CROs critical for helping organizations mitigate operational and financial risks, optimizing patient safety monitoring and ensuring adherence to global standards. Patient Engagement, evaluating CROs that focus on design strategies that emphasize personalize outreach, education and support to improve recruitment efficiency and clinical trial experiences. These CROs leverage digital platforms, AI-driven insights and behavioral analytics for proactive engagement while ensuring compliance with privacy regulations. Pharmacovigilance and Regulatory Affairs — Digital Evolution, assessing CROs that help companies ensure drug safety while navigating adverse event reporting and regulatory frameworks. Services in this space also encompass benefit/risk assessment, submission preparation and communication with regulatory authorities for compliance and transparency. The study will cover the global life sciences and digital services market and examine products and services available worldwide. ISG analyst Rohan Sinha will serve as lead author of the report. A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as life sciences digital service providers can contact ISG and ask to be included in the study. All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are invited to complete this online survey. Participants will receive a copy of this report in return for their feedback. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments. +1 203 517 3119 [email protected] Sheridan, Matter Communications for ISG +1 978-518-4520 [email protected] SOURCE: Information Services Group, Inc. Copyright Business Wire 2025. PUB: 02/21/2025 10:24 AM/DISC: 02/21/2025 10:25 AM
Associated Press
10-02-2025
- Business
- Associated Press
ISG to Evaluate Aerospace and Defense Solutions Providers
Information Services Group ( ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched a research study examining providers of engineering, design, logistics and other services supporting the aerospace and defense industry. The study results will be published in two comprehensive ISG Provider Lens™ reports, called Aerospace and Defense Solutions and Services, scheduled to be released in June 2025. The reports, focused on the U.S. and European markets, respectively, will cover services offered to aircraft, spacecraft and defense systems manufacturers on both the commercial and military sides of the industry. Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients. Ongoing geopolitical tensions coupled with new and emerging global flashpoints have elevated the need for continuous investments in countries' defense capabilities to ensure their preparedness against potential conflicts. Countries invest heavily in modernizing their military forces, driving demand for innovative aerospace and defense solutions. Such innovations include autonomous systems, AI and advanced materials, for boosting operational efficiency and safety in commercial, business and military aviation. For instance, the adoption of drones and unmanned vehicles is revolutionizing civilian operations and combat strategies. 'The aerospace and defense industry is critical for ensuring national security, fostering economic stability and driving technological advancement, yet it faces a number of challenges, including supply chain disruptions, rising costs and the need for digital transformation,' said Iain Fisher, director, ISG Provider Lens Research. 'We examine the providers supporting this transformation.' ISG has distributed surveys to more than 100 aerospace and defense industry service providers serving the U.S. and European markets. Working in collaboration with ISG's global advisors, the research team will produce four quadrants each for two divisions – the Overall Service Provider Ecosystem, and Mid-Size IT Providers/Specialists. Each quadrant represents the aerospace and defense services the typical company buys based on ISG's experience working with its clients. The four quadrants are: Engineering, Design and Innovation, evaluating service providers helping the industry innovate in their respective sectors, including materials science, propulsion systems and communications and navigation systems. Customers rely upon advanced engineering practices incorporating digital technologies such as simulation, data analytics and AI to improve design processes, predictive maintenance strategies and operational capabilities. Maintenance, Repairs and Overhaul (MRO) and Aftermarket, covering providers of services crucial to operational efficiency, safety and longevity of aircraft and defense systems. MRO activities range from routine inspections to major overhauls, extending the lifespans of various platforms while ensuring their safety and reliability throughout their operational life. Supply Chain Operations and Logistics Management, assessing services that encompass planning, transportation management, supplier relationship management, cost control and risk management. Accurate demand forecasting and inventory management are crucial to logistics managers' ability to ensure timely deliveries, avoiding production downtimes that could lead to losses. Technology Transformation and Consulting, evaluating services that provide specialized knowledge and strategic guidance tailored to the unique challenges of the industry. Firms in this quadrant leverage their industry insights to help organizations navigate the complexities of digital adoption, ensuring technology investments align with broader business objectives. Geographically focused reports from the study will cover the global aerospace and defense services market and examine products and services available in the U.S. and Europe. ISG analysts Harish B. (Europe) and Swadhin Pradhan (U.S.) will serve as lead authors of the reports. A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as aerospace and defense service providers can contact ISG and ask to be included in the study. All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are invited to complete this online survey. Participants will receive a copy of this report in return for their feedback. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world's top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit Will Thoretz, ISG +1 203 517 3119 [email protected] Julianna Sheridan, Matter Communications for ISG +1 978-518-4520 [email protected] KEYWORD: UNITED STATES NORTH AMERICA CONNECTICUT INDUSTRY KEYWORD: ELECTRONIC DESIGN AUTOMATION ENGINEERING DATA MANAGEMENT DEFENSE TECHNOLOGY AEROSPACE LOGISTICS/SUPPLY CHAIN MANAGEMENT MANUFACTURING MOBILE/WIRELESS SECURITY SATELLITE CONSULTING GOVERNMENT TECHNOLOGY PROFESSIONAL SERVICES AIR TRANSPORT OTHER TECHNOLOGY SOFTWARE OTHER MANUFACTURING NETWORKS OTHER DEFENSE INTERNET SOURCE: Information Services Group, Inc. Copyright Business Wire 2025. PUB: 02/10/2025 11:08 AM/DISC: 02/10/2025 11:08 AM
