Latest news with #ITmanagement
Al Bawaba
4 days ago
- Business
- Al Bawaba
Burgan Bank ISO/IEC 20000-1:2018 Certification Renewed
In a testament to the success of the Bank's ongoing digital transformation, Burgan Bank announced the successful renewal of its International Organization for Standardization and International Electrotechnical Commission ISO/IEC 20000-1:2018 certification, reaffirming the strength of its digital infrastructure and its alignment with global best practices for information technology system management. The recertification followed a rigorous external audit, which validated the efficiency, scalability, and continuous improvement of Burgan Bank's IT operations, underscoring its commitment to delivering a consistently high-quality digital banking on the achievement, Mr. Barrak AlMattar, General Manager- Information Technology at Burgan Bank said: 'One of our main strategic goals is to lead with innovation and deliver an outstanding banking experience that is seamless, secure, and responsive to our customers' evolving needs. This requires that we remain agile and dynamic, constantly upgrading our IT capabilities to deliver a world-class experience. The renewal of our ISO/IEC 20000-1:2018 certification is a clear indicator of the operational excellence we've built into our digital infrastructure — one that supports both customer satisfaction and long-term business added: 'Inline with the bank slogan 'Driven by You', every system upgrade and service enhancement is designed with our customers at the center – to safeguard their data, earn their trust, and empower their ambitions.' The ISO/IEC 20000-1:2018 certification adds to Burgan Bank's growing list of global certifications, including ISO/IEC 27001: 2022 Information Security Management Systems certificate (ISMS), ISO /IEC 27701:2019 Privacy Information Management Systems (PIMS), ISO 22301:2019 Business Continuity Management (BCMS) and ISO 9001:2015 Quality Management System (QMS). Burgan Bank remains one of the few financial institutions in Kuwait and the GCC to maintain these certifications for five consecutive cycles — a testament to its disciplined governance and operational rigor. Moreover, the Bank achieved the LEED v4.1 O+M: EB Gold Certification in recognition for the green building design and architecture standards applied at its Head Office in Kuwait City, further attesting to its compliance with the highest environmental, social, and governance (ESG) standards.
CTV News
4 days ago
- Business
- CTV News
Quebec auto insurance board - SAAQ - dismisses its IT boss
The Quebec auto insurance board (Société de l'assurance automobile du Québec - SAAQ) has dismissed its vice president of digital experience, Caroline Foldes-Busque. The government agency confirmed the departure of its IT boss, which was first reported by La Presse on Tuesday morning. In an email sent to The Canadian Press, the SAAQ said that Foldes-Busque had been 'relieved of her duties' and would be replaced by Luc LeBlanc. LeBlanc is currently vice president of information technology at Retraite Québec. 'In the current context, where the vice-presidency is facing certain challenges and opportunities, it is necessary to bring in a manager who can address the challenges we are facing and will continue to face,' explained spokesperson Gino Desrosiers. 'This is an opportunity to renew our approach. This change is part of a commitment to strengthen our ability to deliver reliable, modern, and secure services.' Foldes-Busque succeeded Karl Malenfant in January 2024, who was at the heart of the SAAQclic platform project and whose name comes up constantly in the public hearings of the Gallant Commission. Foldes-Busque's name also came up during testimony heard by the commission investigating the SAAQ's failed digital transition. The manager was first hired by the state-owned corporation in January 2016 as general manager of CASA, the acronym given to the SAAQ's technology modernization project. Foldes-Busque came from Hydro-Québec, and her spouse—identified as a close associate of Malenfant—had just landed a consulting contract with the corporation for the digital transition, according to what was revealed to the Gallant Commission. Foldes-Busque's departure comes a month after Éric Ducharme was dismissed as head of the SAAQ. He was replaced by Annie Lafond, Vice President of Policyholder Services, who is serving as interim CEO. Last week, Transportation Minister Geneviève Guilbault announced the creation of a restructuring unit for the SAAQ. The unit will be tasked with evaluating the organization's services and proposing ways to improve them. It will also review the financial situation of the state-owned corporation. This report by The Canadian Press was first published in French on Aug. 12, 2025.
Al Bawaba
06-08-2025
- Business
- Al Bawaba
ManageEngine Endpoint Central Delivered 442% ROI According to Total Economic Impact Study
ManageEngine, a division of Zoho Corporation and a leading provider of enterprise IT management solutions, today announced the findings of a commissioned Total Economic Impact™ (TEI) study, conducted by Forrester Consulting, of Endpoint Central, its unified endpoint management and security (UEMS) platform. The study revealed that a composite organization, which is a representative of interviewed customers, realized a 442% return on investment (ROI) over three years and achieved a full payback within six at capturing real-world outcomes experienced by enterprises using ManageEngine's UEMS platform, the study also found that interviewed customers gained $4.5 million in total benefits over three years, with a net present value (NPV) of $3.7 million. The exercise was carried out independently by Forrester through in-depth interviews with four customers and financial modeling of a composite organization. 'We've always aimed to deliver meaningful outcomes through Endpoint Central, and it's rewarding to see those results consistently reflected in our customers' experiences—and now quantified in this TEI study,' said Mathivanan Venkatachalam, vice president of ManageEngine. 'Many of our customers have significantly reduced operational overhead and administrative burden by replacing multiple tools with Endpoint Central. That's exactly the kind of outcome Endpoint Central was built to deliver.'Key Findings From the StudyWhile ROI is a key outcome, Endpoint Central's broader business impact is evident in the following significant gains realized across productivity, cost, and performance: • Reduced manual patching effort by up to 95% through automated patch management, resulting in $913,000 in productivity gains over three years.• Legacy tool consolidation through Endpoint Central led to over $1 million in savings over a three-year period.• Secure self-service and remote troubleshooting across IT functions were implemented, reducing help desk effort and improving end-user efficiency.• Improved real-time visibility and control over hardware and software assets and efficient reclamation of unused licenses.• Elimination of manual report generation through automated endpoint analytics and reporting per the study, Endpoint Central also enhanced the IT team's ability to support users across geographies and work models through its unified interface and management capabilities. Customers experienced greater endpoint stability and improved end-user experience due to reduced downtime and fewer disruptions. Beyond operational efficiency, customers also shared real-world gains in compliance, security posture, and insurance savings. 'Our compliance rate of devices went from 70% to more than 95% after using Endpoint Central. Devices are much more stable and easier to manage. We were even able to save cyber insurance costs due to this increased security posture,' said an IT director in the software services industry in the study.
National Post
05-08-2025
- Business
- National Post
ManageEngine Endpoint Central Delivered 442% ROI According to Total Economic Impact Study
Article content AUSTIN, Texas — ManageEngine, a division of Zoho Corporation and a leading provider of enterprise IT management solutions, today announced the findings of a commissioned Total Economic Impact™ (TEI) study, conducted by Forrester Consulting, of Endpoint Central, its unified endpoint management and security (UEMS) platform. The study revealed that a composite organization, which is a representative of interviewed customers, realized a 442% return on investment (ROI) over three years and achieved a full payback within six months. Article content Aimed at capturing real-world outcomes experienced by enterprises using ManageEngine's UEMS platform, the study also found that interviewed customers gained $4.5 million in total benefits over three years, with a net present value (NPV) of $3.7 million. The exercise was carried out independently by Forrester through in-depth interviews with four customers and financial modeling of a composite organization. Article content 'We've always aimed to deliver meaningful outcomes through Endpoint Central, and it's rewarding to see those results consistently reflected in our customers' experiences—and now quantified in this TEI study,' said Mathivanan Venkatachalam, vice president of ManageEngine. 'Many of our customers have significantly reduced operational overhead and administrative burden by replacing multiple tools with Endpoint Central. That's exactly the kind of outcome Endpoint Central was built to deliver.' Article content Key Findings From the Study Article content While ROI is a key outcome, Endpoint Central's broader business impact is evident in the following significant gains realized across productivity, cost, and performance: Article content Reduced manual patching effort by up to 95% through automated patch management, resulting in $913,000 in productivity gains over three years. Legacy tool consolidation through Endpoint Central led to over $1 million in savings over a three-year period. Secure self-service and remote troubleshooting across IT functions were implemented, reducing help desk effort and improving end-user efficiency. Improved real-time visibility and control over hardware and software assets and efficient reclamation of unused licenses. Elimination of manual report generation through automated endpoint analytics and reporting workflows. Article content As per the study, Endpoint Central also enhanced the IT team's ability to support users across geographies and work models through its unified interface and management capabilities. Customers experienced greater endpoint stability and improved end-user experience due to reduced downtime and fewer disruptions. Article content Beyond operational efficiency, customers also shared real-world gains in compliance, security posture, and insurance savings. 'Our compliance rate of devices went from 70% to more than 95% after using Endpoint Central. Devices are much more stable and easier to manage. We were even able to save cyber insurance costs due to this increased security posture,' said an IT director in the software services industry in the study. Article content For the complete findings, download the 2025 Forrester Total Economic Impact™ study of ManageEngine Endpoint Central here. Article content About Endpoint Central Article content ManageEngine Endpoint Central is a unified endpoint management and security platform built to simplify how modern enterprises manage and secure their device landscape. Acclaimed by Gartner®, Forrester, and IDC, it provides visibility, automation, and control across desktops, laptops, servers, mobile devices, and browsers—all through a single, lightweight agent and centralized console. With complete device life cycle management, remote troubleshooting and robust security capabilities—including attack surface management, malware protection and compliance enforcement—it enables IT teams to proactively manage and secure endpoints while enhancing end-user experience across major operating systems, both on‑premises and on cloud. Learn more at Article content About ManageEngine Article content Article content Article content Article content Article content Contacts Article content Media Contact Article content
Yahoo
02-08-2025
- Business
- Yahoo
As AI Momentum Grows, Should Investors Buy ServiceNow Stock?
Key Points ServiceNow turned in strong Q2 results and raised guidance powered by AI adoption. The company looks well positioned as the world turns to AI agents. However, the stock has struggled to gain traction this year. 10 stocks we like better than ServiceNow › Share prices of ServiceNow (NYSE: NOW) jumped after the software company reported strong revenue growth and yet again raised its guidance due to strong artificial intelligence (AI) adoption. That said, the stock has struggled to gain traction this year, with its shares down about 7% as of this writing. Despite the stock's underperformance in 2025, it is still one of the best-performing stocks of the past decade, with its shares up nearly 1,200% during that span. The software-as-a-service (SaaS) company made a name for itself as an information technology (IT) management platform before expanding into other areas of organizational workflows such as customer service and human resources. ServiceNow's strength is that its platform can connect siloed departments to create a unified system of record between departments. This in turn is used to help organizations digitize, streamline, and automate their operations. ServiceNow's unified data system and structured workflows make it an ideal environment for AI, which performs best when it has clean and consistent data. As such, the company has embedded AI throughout its Now Platform, including introducing generative AI assistants and more recently AI agents. AI growth continues AI continued to be the biggest driver of ServiceNow's growth in the second quarter. Now Assist -- the company's generative AI suite of solutions -- continued to outperform expectations, with the company signing 21 deals that have five or more Now Assist products. Its number of Pro Plus deals -- which bundle Now Assist with other advanced tools -- climbed 50% sequentially. Eighteen of its 20 largest deals included Pro Plus. The company also recently introduced AI Control Tower, which is a centralized platform for managing AI agents from both ServiceNow and third parties. The company is already using AI agents across its own business and sees AI agents as having a $350 million value this year. Meanwhile, it said it already surpassed its initial full-year net new annual contract value (ACV) expectations for AI Control Tower in just 60 days. Turning to its results, revenue rose 22.5% year over year to $3.22 billion, while adjusted earnings per share (EPS) climbed 30.7% to $4.09. That easily topped the analyst consensus, which was looking for EPS of $3.57 on revenue of $3.12 billion, as compiled by the LSEG. Subscription revenue jumped 22.5% year over year to $3.11 billion, while professional services revenue climbed 19.5% to $102 million. The company continues to do well in adding large customers, increasing its number of customers with a net ACV of $20 million or more by more than 30%. It had 89 deals greater than $1 million in net new ACV in the quarter. The company said transportation and logistics ACV soared more than 100% in the quarter, while technology, media, and telecom ACV surged 70%. Another metric investors like to follow with ServiceNow is growth in remaining performance obligations (RPO), which is deferred revenue plus backlog growth, since it can be an indicator of future growth. In the quarter, the company saw RPO increase by 29% to $23.9 billion, while current RPO (cRPO) rose by 24.5% to $10.9 billion. ServiceNow's revenue growth accelerated in Q2, and this could be an indication that this could continue. The company forecast its Q3 subscription revenue to grow between 20% to 20.5% to a range of $3.26 billion to $3.265 billion. It is expecting cRPO to also increase by 18.5%. Notably, its subscription revenue growth forecast for Q3 is higher than its forecast was for Q2. For the full year, the company upped its subscription revenue guidance. It now anticipates subscription revenue of between $12.775 billion to $12.795 billion, up from previous guidance of $12.64 billion to $12.68 billion. The updated outlook represents growth of around 20%. Original Forecast (Jan) Prior Forecast (Apr) New Forecast (July) Subscription revenue $12.635 billion to $12.675 billion $12.64 billion to $12.68 billion $12.775 billion to $12.795 billion Growth 18.5% to 19% 19% to 19.5% 20% Source: ServiceNow. Is the stock a buy? ServiceNow's stock has been caught up in the narrative that there is a cautious enterprise-software spending environment. However, the company has continued to see strong growth, which accelerated in Q2 and could possibly accelerate next quarter as well. Given that its platform can improve operational efficiency and save costs, the company is in a solid position even during periods of economic uncertainty. More importantly, though, the company looks well positioned to be an AI winner. Its already seeing solid growth stemming from AI, and now it's looking to become an AI agentic hub through its AI Control Tower. If agentic AI become the next big AI investment wave, ServiceNow looks set to be a big potential winner. From a valuation perspective, the stock trades at a forward price-to-sales multiple of 13 based on 2026 analyst estimates. That's reasonable for a high-margin SaaS business with 20%-plus revenue growth, but it's also likely a part of the reason why the stock has been stuck in the mud this year despite posting strong results. I think it is worth accumulating a small position in the stock at current levels, but I'd be a more aggressive buyer on a dip. Do the experts think ServiceNow is a buy right now? The Motley Fool's expert analyst team, drawing on years of investing experience and deep analysis of thousands of stocks, leverages our proprietary Moneyball AI investing database to uncover top opportunities. They've just revealed their to buy now — did ServiceNow make the list? When our Stock Advisor analyst team has a stock recommendation, it can pay to listen. After all, Stock Advisor's total average return is up 1,036% vs. just 181% for the S&P — that is beating the market by 855.09%!* Imagine if you were a Stock Advisor member when Netflix made this list on December 17, 2004... if you invested $1,000 at the time of our recommendation, you'd have $625,254!* Or when Nvidia made this list on April 15, 2005... if you invested $1,000 at the time of our recommendation, you'd have $1,090,257!* The 10 stocks that made the cut could produce monster returns in the coming years. Don't miss out on the latest top 10 list, available when you join Stock Advisor. See the 10 stocks » *Stock Advisor returns as of July 29, 2025 Geoffrey Seiler has no position in any of the stocks mentioned. The Motley Fool has positions in and recommends ServiceNow. The Motley Fool has a disclosure policy. As AI Momentum Grows, Should Investors Buy ServiceNow Stock? was originally published by The Motley Fool Sign in to access your portfolio
