Latest news with #ITsupport
BBC News
2 days ago
- Business
- BBC News
States of Guernsey appoints C5 Alliance as new IT provider
The States of Guernsey has appointed a new provider of day-to-day IT government said C5 Alliance would begin its initial two-year contract on 1 August and there would be an option to extend it for a further two termination of the States' contract with IT provider Agilisys is set to take effect by midnight on 31 States said the budget for the provision of the IT helpdesk for staff was about £750,000 per year. This is the first agreement in the government's new multi-vendor model for IT services which the States said would improve accountability and the reliability of services for islanders.Gé Drossaert, States chief digital and information officer, said he was pleased they had been able to appoint an on-island firm and was confident C5 Alliance would deliver a "first-class service".
TechCrunch
5 days ago
- Business
- TechCrunch
Console raises $6.2M from Thrive to free IT teams from mundane tasks with AI
If you've ever been locked out of your work computer, you know the urgent need to reach IT support. Unfortunately, helpdesk staff are often busy assisting others, which can mean a significant delay before you regain access. Andrei Serban realized the critical importance of IT's manual work when he was a product lead on Rippling's apps and integrations team. Serban, who joined Rippling after it acquired his coding security startup Fuzzbuzz in 2023, saw an opportunity to automate many of the helpdesk's basic tasks with AI, from resetting passwords to granting access to apps like Figma and Miro, and routine troubleshooting. Sereban couldn't wait to get started on his vision. He left Rippling last year to found Console, a startup on a mission to help IT teams reduce mundane, repetitive tasks, thereby freeing up time for helpdesk professionals to work on more strategic and sophisticated projects. While trying to automate helpdesk functions isn't new, Console differentiates itself from existing competitors, including Moveworks, which was acquired by ServiceNow in March for $2.85 billion, by forgoing long, complex installation processes. Thanks to its easy integration with Slack, Console's AI assistant can be made available to everyone in the company in just a few weeks. 'We're able to get there so fast because you don't require you to replace your help desk,' he said. Console sees itself as an AI co-worker that uplevels existing helpdesk professionals. Serban even suggested that as companies digitize more of their operations, the IT function will become increasingly vital. Employees message Console on Slack and the startup's AI agent quickly responds to requests because it knows everything about the user, from their specific laptop model to the applications they have permission to use. Console's AI can resolve over 50% of the tasks on its own, and it will loop in someone from IT for more complex issues, Serban said. Techcrunch event Save now through June 4 for TechCrunch Sessions: AI Save $300 on your ticket to TC Sessions: AI—and get 50% off a second. Hear from leaders at OpenAI, Anthropic, Khosla Ventures, and more during a full day of expert insights, hands-on workshops, and high-impact networking. These low-rate deals disappear when the doors open on June 5. Exhibit at TechCrunch Sessions: AI Secure your spot at TC Sessions: AI and show 1,200+ decision-makers what you've built — without the big spend. Available through May 9 or while tables last. Berkeley, CA | REGISTER NOW The fast install time attracted customers, including Scale AI, Flock Safety, and Calendly. These customer wins have led Console to secure $6.2 million in seed funding from Thrive Capital. Vince Hankes, a partner at Thrive, said that the firm, which has backed many of the leading AI companies, including OpenAI, Cursor, and ElevenLabs, has had a thesis about artificial intelligence's potential to assist with IT tasks since ChatGPT was first released in the fall of 2022. While Hankes acknowledged that Console's fast integration might make it seem easily replaceable, he believes its AI technology will improve so quickly with user adoption that it will become an indispensable, deeply integrated system essential to everyone at the customer's company. Console's goal is to eventually start supporting other functions, including answering employee requests about HR, finance, and legal. 'We want Console to be an employee's first call for help,' Serban said.
Associated Press
19-05-2025
- Business
- Associated Press
Innovative Computing Systems Unveils Comprehensive Managed IT Solution Tailored for U.S. Law Firms
AUSTIN, Texas, May 19, 2025 (GLOBE NEWSWIRE) -- Innovative Computing Systems, a trusted provider of legal technology and managed IT services, announces the launch of Innovative Managed Solution (IMS), a comprehensive IT support offering designed exclusively for law firms. IMS provides a full suite of managed IT services, including robust security protocols, simplified compliance management, and proactive infrastructure support, bundled at a predictable price. The solution aims to relieve the burden of IT management so law firms can focus on their clients and casework. 'Innovative Managed Solution was developed with one goal in mind—to give law firms peace of mind,' said Michael Kemps, CEO of Innovative Computing Systems. 'We understand how challenging it can be to navigate the constantly evolving technology landscape while staying secure and compliant. IMS simplifies that complexity, delivering reliability, security, and cost predictability—all from a single trusted partner.' Offered exclusively to law firms, the Innovative Managed Solution provides: The launch of IMS comes as law firms face increasing pressure to adopt new technologies while maintaining high standards of data protection and regulatory compliance. With over 35 years of experience serving legal professionals, Innovative is uniquely positioned to meet those demands. To further support law firms in navigating the complexities of IT, Innovative will host a 3-part webinar series in June: Discover the Secrets of Eliminating Law Firm IT Headaches. The webinars will cover: Legal professionals can learn more and register for the webinar here, learn more about the company at or book an appointment to discuss whether IMS is a fit for their firm. About Innovative Computing Systems, Inc. Innovative Computing Systems, Inc. has focused on the unique technology needs of law firms since 1989. Today, its expertise is trusted by legal departments, municipalities, and professional services firms. With a best-of-breed approach, Innovative selects premier technology partners and fosters long-term relationships to deliver dependable solutions that enhance productivity and support strategic IT goals. Learn more at or book an appointment to discuss more in detail. Media Contact Vicki LaBrosse Edge Marketing, Inc. [email protected]
