Latest news with #ITteam
Forbes
30-05-2025
- Business
- Forbes
Using Data And AI To Improve Outcomes At Novant Health
Novant Health office building in Charlotte, North Carolina Novant Health, a $10 billion integrated healthcare system in the southeastern United States has grown rapidly, and it now includes 19 hospitals and over 750 physician clinics and urgent care centers. Onyeka Nchege is the company's Chief Digital and Information Officer, and since joining Novant Health four and a half years ago, Nchege has guided a digital transformation agenda that supports aggressive growth. His responsibilities span IT strategy, cybersecurity, analytics, digital health and scalable enterprise platforms. "My role is about building a future-ready digital infrastructure that empowers our team members, engages our patients and supports Novant Health's mission," he said. That infrastructure must support a rapidly expanding footprint. With the goal of tripling in size over the next few years, scalability is essential. Nchege emphasized cloud migration, flexible digital platforms and enterprise-wide electronic medical records as foundational elements. "We've intentionally invested in scalable solutions to make sure we're ready when our CEO says we're expanding," he noted. Investing in Culture to Fuel Innovation Growth is not only about infrastructure; it primarily hinges on people. Nchege spoke passionately about maintaining team cohesion and investing in culture. "We win with the people we have,' he unscored. 'You have to invest in them." The IT team participates in mentorship programs, career development and well-being initiatives. Feedback mechanisms such as pulse surveys and team check-ins ensure that leadership remains attuned to team needs. Novant Health Chief Digital and Information Officer Onyeka Nchege Nchege draws from his experience as a five-time CIO across several industries, drawing on some of the best practices from across those experiences while recognizing that what works in one context may not in another. "Relationships are everything," he highlighted. "Understanding how to build and nurture them is how you learn the business and add value." Innovation and AI With Guardrails and Predictive Modeling A key innovation engine at Novant Health is the Institute for Innovation and Artificial Intelligence, launched in 2019. With a governance framework that includes physicians and executives, the institute evaluates AI use cases and drives responsible experimentation. "We talk about experimentation as a service," Nchege explained. "We want to test and learn before anything goes into production." Notable successes include robotic process automation in revenue cycle operations and computer vision tools in radiology that help detect strokes and pulmonary embolisms. "Do no harm isn't just a clinical mantra," he said. "It applies to data and AI as well." Predictive analytics is another area of rapid progress. Novant Health is using predictive maintenance to reduce equipment downtime, patient outcome forecasting to tailor treatments and demand prediction to optimize staffing and resource allocation. Nchege described the mindset as "cautiously fast,' adopting innovation quickly but with care and structure. Redefining the Hospital of the Future Nchege's team is shaping what he calls the "hospital of the future," and he offers as examples virtual ICUs and on-demand video visits and digital-first clinics. Novant Health's telestroke network has significantly reduced patient transfers by allowing rural patients to receive high-quality specialist care remotely. The organization is also piloting virtual nursing programs to reduce administrative load and expand access. One standout initiative is a new virtual menopause clinic launched in response to direct patient feedback. "We ask, we listen, we act," Nchege emphasized. The result has been such high demand that Novant is already hiring new clinicians to meet that demand. Emerging Technologies and the Road Ahead Looking forward, Nchege is keeping a close eye on genomics and blockchain. "Personalized medicine through genomics is incredibly exciting," he said excitedly. "And while blockchain isn't mainstream in healthcare yet, it has real potential for data security and management." As Novant Health scales, Nchege's vision balances innovation with empathy, growth with governance and transformation with trust. His leadership offers a compelling roadmap for how digital health can truly deliver remarkable care for every patient, every time. Peter High is President of Metis Strategy, a business and IT advisory firm. He has written three bestselling books, including his latest Getting to Nimble. He also moderates the Technovation podcast series and speaks at conferences around the world. Follow him on Twitter @PeterAHigh.
BBC News
16-05-2025
- Business
- BBC News
Tesco customers report problems with app and website
Some Tesco customers are reporting not being able to access the retailer's app and have taken to social media to complain about problems checking-out online shopping and with accessing their Clubcards through Tesco's account on X replied to one user saying it is having "intermittent system issues at the moment which the IT team are currently working hard to resolve."The BBC has contacted Tesco for monitoring site DownDetector is showing increasing levels of reported problems with Tesco's other major retailers Marks and Spencer (M&S) and the Co-op have suffered massive disruption in recent weeks due to cyber is not known if the problems being experienced by Tesco are related to a hack or are the result of internal IT issues. This breaking news story is being updated and more details will be published shortly. Please refresh the page for the fullest can receive Breaking News on a smartphone or tablet via the BBC News App. You can also follow @BBCBreaking on X to get the latest alerts.
The Sun
16-05-2025
- Business
- The Sun
Tesco app and website down as ‘technical issues' leave customers locked out of accounts
TESCO customers have complained of being locked out of their accounts this afternoon. Shoppers have been receiving error messages on the website informing them of "technical issues". 1 One customer wrote on social media: "@Tesco there is a problem with your app? Keeps saying something is wrong and wont let me log in. "Ive deleted it and reinstalled but same issue on all devices. Will it be sorted today? Shopping coming tomorrow and only have 1x4 pints of milk and 2 loaves in the basket." More than 1,000 reports have been made on Downdetector, which monitors website and app outages. There was an initial flurry of reports just before 12pm, with more than 600 people complaining of issues. By 3pm, even more people had reported problems with the app and website. Some 60% of users are experiencing problems with the app and another 20% with the website. Another 20% of people said they're having trouble logging in. Tesco has confirmed to The Sun that it is experiencing issues. It's currently unclear whether deliveries are affected. A customer service spokesperson wrote on social media site X: "We do currently have an issue with the website and the app and our IT team are aware of this and looking into it but we have no timescale of when this will be resolved I'm afraid."
News24
09-05-2025
- Business
- News24
Higher Education website offline all week due to unspecified ‘technical issues'
The website of the Department of Higher Education and Training (DHET) has been offline for the past week due to unspecified 'technical issues'. The website includes strategic plans, tenders, statistics of higher education, career info, media statements and registers of accredited private colleges and public universities. Internet users have been unable to access it since Monday. Visiting the website brings up a message saying: 'You don't have authorisation to view this page.' 'Our IT team is working diligently to resolve the problem and restore access as soon as possible. We apologise for the inconvenience and appreciate your patience,' the DHET said on Friday. South African internet users have for years complained about slow and unresponsive government websites, often crammed with old data and dead links. Last year, a number of government websites crashed, leading to questions about whether the State Information Technology Agency (SITA) was able to deal with it. SITA, at the time, blamed the issues on 'intermittent high bandwidth utilisation'. While SITA is responsible for hosting and maintenance for some government websites, it is not responsible for the DHET site.
