Latest news with #IainSmith
Daily Mail
03-06-2025
- Business
- Daily Mail
Man hit with £8,000 energy bill in case of 'mistaken identity' - thanks to his extremely common name
A man hit with an £8,500 energy bill for an address he never lived at claims it was a case of mistaken identity due to his extremely common name. Iain Smith, 35, was contacted by OVO Energy telling him he needed to foot the staggering £7654.77 bill for electric last October. But Iain says he was living with friends for the period the bill covers and had never lived at the address in question. He noticed the credit report listed an 'Ian Smith', spelt differently to Iain and a different bank account to his own. Determined to get the bill scrapped - which has now risen to £8569.21 - Iain complained to OVO but after failing to get it resolved he decided to go to the Energy Ombudsman. The Ombudsman informed him he wasn't liable for the cost and despite an appeal from OVO the decision was upheld and the energy have been ordered to scrap the charge. To date, Iain claims this hasn't been done, and the bill continues to rise. An OVO spokesperson said he has been removed from the account. Iain, a security officer from Leicester, said: 'It has been very distressing - to get an email saying I owed nearly £8,000 was a bit of a shock. 'It's affected my work - I need to have a clear head for my job. To have this all on top of it, they're treating me like scum, really. 'To me, they are thieves, trying to steal money from me. 'I have no connection to this address whatsoever. I didn't have my own property until January this year.' Because he had no fixed address at the time, Iain struggled to provide evidence supporting the fact he didn't live at the address. He said: 'They were adamant I had to pay it. At the time they were sending these emails, I was homeless. 'I contacted them and told them I couldn't provide evidence of where I lived as I was on the streets. 'It was clear to the Energy Ombudsman that something had gone wrong and that I wasn't at that property. 'I have never had a Barclay's credit account, and that's what they had linked on the credit report. 'It was a different Mr Smith, different age, and completely different address. 'You could see the name on the credit report. I'm Iain, and he's Ian, but he has different spellings and middle names.' After the Ombudsman ultimately ruled in Iain's favour, they asked OVO to remove the charge. But Iain claims this hasn't been done. He said: 'OVO appealed and lost. 'The decision was then upheld and became legally binding. 'They were told to remove my name from the account, pay me £200 compensation, send a letter of apology, and remove any markers on my account. 'They were given 28 days to do that and they haven't. I'm shocked that they are treating the public like this. 'Throughout the investigation, they would not stop contacting me for the money, and the debt rose. 'It's now gone silent - the account is still in my name; they haven't removed it.' Iain has now asked the Ombudsman to escalate his case to Ofgem and believes this sort of thing can be avoided with more stringent checks. He added: 'There's a massive issue here. When you set up an electric account, you don't have to prove who you are. No ID required. 'It's an oversight - it opens the floodgates for fraud.' An OVO spokesperson said: 'We can confirm Mr Smith has been removed from the account and have sent a goodwill gesture to apologise for the experience.'
Irish Times
13-05-2025
- Irish Times
The State deploys the three Ds to silence whistleblowers: delay, deny, destroy
One of the many distressing threads in the story of 'Grace' , and of Marjorie Farrelly's report on the serious allegations of abuse against a severely disabled young woman in a foster home, is the treatment meted out to whistleblowers who eventually rescued her. In 2017, the social worker who had first raised a red flag about the plight of Grace and who had toiled for seven years to secure a settlement of €6.3 million for Grace and placement in a secure, caring home, was asked about her exhausting campaign: 'Would you do it all over again?' She answered, 'Yes, it was absolutely worth it'. Recently, following release of the Farrelly Commission report , she was asked the same question in a radio interview, and she answered, 'No, no, what's the point?' The voice of 'Paula' – a pseudonym given to the social worker – on the radio clearly conveyed that she has been traumatised by the whole affair. Her fellow whistleblower, Iain Smith, was reported as expressing similar sentiments . Smith said: 'I think anyone who's thinking of coming forward in Ireland and divulging tales of abuse that they have heard of in their workplace needs to know what the State can do to you.' READ MORE There are countless cases of institutional retaliation against whistleblowers who expose wrongdoing and of silencing citizens who seek truth or justice from the State. Recall the vicious treatment of Garda sergeant Maurice McCabe – who stood up for better standards in An Garda Síochána but was 'repulsively denigrated' as a result, a subsequent report by Mr Justice Peter Charleton found – or the draining experience of the O'Farrell family who have sought, for 14 years, the truth about the driver who knocked their son Shane off his bike in 2011 and killed him. Reflecting on these cases makes it clear that a well-rehearsed playbook is being routinely employed to deal with people in search of answers from the State. A former MI5 spy, who now goes by the name Sam Rosenfeld, says that the strategy of MI5 in dealing with people who expose wrongdoing by security services is 'three Ds', signifying delay, deny, destroy. Whatever about MI5, this neatly sums up the Irish State's playbook. In his book, Just Freedom: a moral compass for a complex world , Irish political philosopher Philip Pettit cites two other weapons employed by the State: anonymity and bottomless pockets. Of course, this playbook doesn't exist as a physical document. It is a suite of cunning manoeuvres transmitted through nod and wink among a coterie of public servants and colluding public relations and legal advisers, and sometimes politicians, who see their mission in life as the protection of the reputation and careers of senior officials, government ministers and State institutions and the neutralising of reporters of wrongdoing, whom they deem expendable. Deny Even when the dogs in the street know what's going on, denial takes the form of shooting the messenger and spin. Judge Peter Charleton denounced pervasive use of spin in his report on the Disclosures Tribunal as 'meaningless public-relations speak' and 'a hideous development in Irish public life'. Delay It took 43 years for a verdict of 'unlawful killing' to be delivered regarding the Stardust tragedy ; and families regularly emerge from the courts after years battling for nothing more than the truth of what happened to their loved ones in hospital. Rosenfeld called this tactic 'the weaponisation of time'. Destroy The sheer length of time it takes to get justice is enough to defeat an unknown number of people, who just give up. Delay is compounded by exploiting legal loopholes – real or invented. For example, documents that a complainant is entitled to see are withheld for months and then, when forced to disclose, the institution seeks to overwhelm the complainant by releasing several thousands of pages of documentation. One family who sought the records of their child's surgery from Temple Street children's hospital had to go to the High Court to secure the information. Other more crude tactics include publicly smearing the reporter of wrongdoing, moving them to a non-job and isolating them, or seeking to reframe genuine protected disclosures as breaches of data protection laws or the Official Secrets Act. Anonymity It is common for officials to say the person responsible for a particular decision cannot be named, 'on legal advice'. Judge Mary Ellen Ring, when chairing the Garda Síochána Ombudsman Commission ( GSOC ), threatened to sue An Garda Síochána for failing to co-operate with an investigation into alleged Garda misconduct; but who precisely in An Garda was not co-operating? Anonymity means no personal accountability. Bottomless pockets Officials who adopt these tactics to neutralise whistleblowers and truth seekers have seemingly no concern about the enormous cost to the State of their distorted understanding of public service. Recently in the Dáil, Taoiseach Micheál Martin said of the paediatric spinal surgeries controversy , 'there must be accountability'. A few days later, Minister Norma Foley commenting on the Grace story proclaimed, 'this must never be allowed to happen again'. However, political hand-wringing, abject apologies and pay-offs with multi-million-euro redress schemes will change nothing. Tragedies and cover-ups have happened before, they are undoubtedly happening now and they will assuredly happen again, unless the Government steels itself to embed effective systems of governance and personal accountability. This means accountability with consequences. Building on the good work of the Office of the Ombudsman , the Government must systematically root out the routine deployment of the cynical playbook outlined here, which undermines the democratic right of citizens to truth and justice, destroys lives, erodes trust in State institutions and costs a fortune. Eddie Molloy is an independent consultant specialising in large-scale institutional change
