Latest news with #Inbenta
Globe and Mail
31-07-2025
- Business
- Globe and Mail
Inbenta Reports Strong 1H 2025 Growth: New Logo Wins, Increased Customer Usage, and Improved Profitability
DALLAS, July 31, 2025 (GLOBE NEWSWIRE) -- Inbenta, an innovator in AI-powered customer experience applications and enterprise automation, today announced significant growth across key business metrics for the first half of 2025. The company reported a 50% year-over-year increase in new customer acquisitions (new logo growth), including continued expansion across European markets. In addition, Inbenta continues to experience growth in its existing customer base: In the first half of 2025, revenue from new services and interactions within existing customer accounts grew 21% year-over-year, driven by greater use of its platform, professional services engagements, and increased adoption of its value-added services. This increase in usage highlights the growing reliance of Inbenta's enterprise clients on its AI orchestration platform to power both customer and employee experiences. Enterprise integrations and customer-specific deployments also rose by 54% year-over-year, further demonstrating the platform's scalability and adaptability across complex environments. Along with this rapid growth, Inbenta has significantly improved its profitability — meeting internal targets by using its AI to streamline productivity across the organization, while continuing to invest in innovation and customer success, including a major new platform release planned for later this year. 'We're proud to see strong growth across new logos and deeper usage from our existing customer base,' said Melissa Solis, CEO of Inbenta. 'Even more importantly, we achieved this while strengthening our financial foundation. It's a testament to our team's focus, our technology's maturity, and the value we're delivering to some of the world's leading enterprises.' Inbenta's AI platform helps companies become AI-ready and launch value-driven solutions, providing them with the tools they need to measure and optimize performance. By enabling continuous improvement and scalable impact, Inbenta helps organizations harness AI to create meaningful, efficient connections that proactively boost customer satisfaction, enhance employee productivity, and drive real business growth. Inbenta is well-positioned for continued momentum as it looks to accelerate its growth trajectory in the second half of 2025 and beyond. About Inbenta Inbenta is a global innovator in AI-powered customer and employee experience solutions. Its enterprise AI platform provides personalized, omnichannel support 24/7 through AI Agents that automate interactions and allow human workforces to focus on high-value initiatives. Inbenta enhances engagement, reduces costs, and boosts satisfaction. With deployments in over 100 languages across global enterprises in financial services, e-commerce, government, insurance, technology, healthcare, and travel, Inbenta processes over 2 billion interactions each year.
Toronto Star
31-07-2025
- Business
- Toronto Star
Inbenta Reports Strong 1H 2025 Growth: New Logo Wins, Increased Customer Usage, and Improved Profitability
DALLAS, July 31, 2025 (GLOBE NEWSWIRE) — Inbenta, an innovator in AI-powered customer experience applications and enterprise automation, today announced significant growth across key business metrics for the first half of 2025. The company reported a 50% year-over-year increase in new customer acquisitions (new logo growth), including continued expansion across European markets. In addition, Inbenta continues to experience growth in its existing customer base: In the first half of 2025, revenue from new services and interactions within existing customer accounts grew 21% year-over-year, driven by greater use of its platform, professional services engagements, and increased adoption of its value-added services. This increase in usage highlights the growing reliance of Inbenta's enterprise clients on its AI orchestration platform to power both customer and employee experiences. Enterprise integrations and customer-specific deployments also rose by 54% year-over-year, further demonstrating the platform's scalability and adaptability across complex environments.
Hamilton Spectator
31-07-2025
- Business
- Hamilton Spectator
Inbenta Reports Strong 1H 2025 Growth: New Logo Wins, Increased Customer Usage, and Improved Profitability
DALLAS, July 31, 2025 (GLOBE NEWSWIRE) — Inbenta, an innovator in AI-powered customer experience applications and enterprise automation , today announced significant growth across key business metrics for the first half of 2025. The company reported a 50% year-over-year increase in new customer acquisitions (new logo growth), including continued expansion across European markets. In addition, Inbenta continues to experience growth in its existing customer base: In the first half of 2025, revenue from new services and interactions within existing customer accounts grew 21% year-over-year, driven by greater use of its platform, professional services engagements, and increased adoption of its value-added services. This increase in usage highlights the growing reliance of Inbenta's enterprise clients on its AI orchestration platform to power both customer and employee experiences. Enterprise integrations and customer-specific deployments also rose by 54% year-over-year, further demonstrating the platform's scalability and adaptability across complex environments. Along with this rapid growth, Inbenta has significantly improved its profitability — meeting internal targets by using its AI to streamline productivity across the organization, while continuing to invest in innovation and customer success, including a major new platform release planned for later this year. 'We're proud to see strong growth across new logos and deeper usage from our existing customer base,' said Melissa Solis, CEO of Inbenta. 'Even more importantly, we achieved this while strengthening our financial foundation. It's a testament to our team's focus, our technology's maturity, and the value we're delivering to some of the world's leading enterprises.' Inbenta's AI platform helps companies become AI-ready and launch value-driven solutions, providing them with the tools they need to measure and optimize performance. By enabling continuous improvement and scalable impact, Inbenta helps organizations harness AI to create meaningful, efficient connections that proactively boost customer satisfaction, enhance employee productivity, and drive real business growth. Inbenta is well-positioned for continued momentum as it looks to accelerate its growth trajectory in the second half of 2025 and beyond. About Inbenta Inbenta is a global innovator in AI-powered customer and employee experience solutions. Its enterprise AI platform provides personalized, omnichannel support 24/7 through AI Agents that automate interactions and allow human workforces to focus on high-value initiatives. Inbenta enhances engagement, reduces costs, and boosts satisfaction. With deployments in over 100 languages across global enterprises in financial services, e-commerce, government, insurance, technology, healthcare, and travel, Inbenta processes over 2 billion interactions each year. Media Contact: marketing@
Yahoo
22-05-2025
- Business
- Yahoo
Conversational AI veteran Christopher Hieb joins Inbenta
DALLAS, May 22, 2025 (GLOBE NEWSWIRE) -- Inbenta, a global innovator in AI-powered solutions for customer and employee experiences, is proud to announce the addition of Christopher Hieb to its team as Strategic Advisor. With an extensive background in software technology investment banking and expertise in Conversational AI, Customer Interaction Management (CIM), and analytics, Hieb brings invaluable insights to help drive Inbenta's continued growth. 'Christopher's wealth of experience and deep understanding of AI-driven technologies make him an exceptional addition to our advisory team,' said Melissa Solis, CEO of Inbenta. 'His strategic vision and ability to anticipate shifts in the market will be instrumental as we refine our solutions and broaden our reach globally.' Hieb has built a remarkable career in financial services, advising technology-focused clients and guiding investments in AI and CX solutions. He has held senior roles at renowned firms such as DC Advisory, Signal Hill Capital, and Macquarie Group. As a Managing Director, he specialized in software and services, focusing on driving growth in CIM, CXaaS, analytics, and AI-powered applications. In addition to his professional achievements, Hieb is an accomplished author, with two published books — CIM Investment Thesis Insights I and II. These works delve into the evolving landscape of AI-enriched customer interaction solutions and serve as valuable resources for leaders navigating this rapidly advancing field. 'I'm honored to partner with Inbenta as a Strategic Advisor,' Hieb stated. 'AI-powered technologies are transforming business interactions, and Inbenta's innovative solutions are uniquely positioned to address the growing complexity of customer and employee experiences. I look forward to collaborating with the talented team at Inbenta as they continue to deliver world-class tools for automation and personalization.' Hieb's appointment coincides with Inbenta's sustained momentum in the AI solutions space. As businesses increasingly adopt Conversational AI to streamline operations and enhance user experiences, Hieb's perspective will assist in shaping Inbenta's strategic growth initiatives in key areas. **About Inbenta** Inbenta is a global leader in AI-powered experience solutions, helping organizations automate interactions, reduce operational costs, and enhance satisfaction across all communication channels. Its state-of-the-art Conversational AI platform helps businesses deliver consistent, personalized, and efficient customer and employee experiences. Trusted by leading brands worldwide, Inbenta is committed to innovation and excellence in everything it does. Want to see Inbenta in action? Book a demo. CONTACT info@ +1 888 995 6936
