Latest news with #Infobip
India Today
a day ago
- Business
- India Today
Can 24/7 AI support help teachers connect better with their students today?
Once considered an alternative, online learning is now a regular part of education for nearly half of all students worldwide. Schools and universities are finding new ways to connect with students, using digital tools that offer support and guidance whenever and wherever it's needed. This change began with the pandemic in 2020 when lockdowns globally interrupted classes for over 1.6 billion students, but today it has changed education. What began as an emergency response has since evolved into a long-term transformation. advertisementMore and more institutions are increasingly using AI-enabled conversational experiences to meet the rising demand for flexibility, personalisation, and real-time support for learners. With this growing adoption, the global online learning market is expected to top 370 billion dollars by 2026, and more than 57 million people are likely to be using these platforms by the future of education is being defined by the rapid rise of intelligent, omnichannel learning ecosystems that seamlessly integrate content, communication, and support across every digital touchpoint. Pravesh Khokhar, Sales Director India at Infobip, believes omnichannel education is shaping the future of flexible and inclusive learning. With AI-powered tools, institutions can now make learning more personalised, accessible, and connected than ever LEARNING IN ACTIONOmnichannel education goes beyond availability on multiple platforms. It delivers a connected learning experience where transitions between devices feel natural and uninterrupted. A student may start a lesson on a laptop, ask a question through a chatbot on WhatsApp, get a reminder by SMS, and complete an assignment through a mobile app. When powered by AI, each of these interactions is aware of the learner's context, maintaining flow and relevance throughout the journey. This mirrors how students already communicate in their daily lives. The learning experience now fits into their rhythm, making education more accessible and responsive. STRENGTHENING THE TEACHER-STUDENT CONNECTION AI is not replacing educators. Instead, it enhances their ability to focus on meaningful engagement. By handling routine tasks and frequently asked questions, conversational platforms free up time for teachers to mentor, coach, and respond to individual student needs. Sentiment analysis and behaviour tracking tools enable instructors to identify disengaged students and step in before issues enables teachers to do what they do best, while AI supports them with timely insights and intelligent assistance. With round-the-clock student support facilities, omnichannel learning takes the overall experience a step OF REAL TIME AND 24/7 SUPPORTStudents increasingly expect academic support to be available when they need it instead of fixed hours. AI-powered systems provide this immediacy through intelligent chatbots, multilingual virtual assistants, and integrated help centres. Learning never stops. These tools deliver real-time responses in local languages and help ensure smooth momentum. advertisementStudent interactions in local languages like Hindi, Marathi, and even international languages like Spanish give the educators insight into the level of knowledge acquired and assessed. While customising modules, it also provides personalised learning experiences to engage with today's learners. Institutions are not stopping there, they are enrolling students in advanced, extended courses and strategically segmenting them by skill and interest using sophisticated engagement platforms. These platforms deliver rich educational content, including video lessons, directly to students through the messaging channels they use every day. This omnichannel approach is not just modernising education but also setting a new standard for personalisation as well as accessibility.----AI-powered conversational experiences, delivered through omnichannel platforms, are fast becoming essential to how education must function in a digital-first world. These systems enable institutions to deliver at scale while maintaining personalisation and responsiveness, without compromising the human connection that is crucial for the global edtech market projected to reach over 356 billion dollar by 2029, the urgency to adopt intelligent, omnichannel strategies is not just a matter of innovation but long-term institutions that move now to embed AI-driven learning will serve the evolving needs of today's learners and lead the development of lifelong, flexible, and high-impact learning ecosystems. This is the moment to act with clarity, invest with conviction, and design learning experiences that are not just future-ready but future-defining. - EndsMust Watch
Korea Herald
2 days ago
- Business
- Korea Herald
Infobip named a Leader in 2025 Gartner® Magic Quadrant™ for Communications Platform-as-a-Service for the third consecutive year
Infobip positioned furthest in Completeness of Vision KUALA LUMPUR, Malaysia, July 28, 2025 /PRNewswire/ -- Global communications platform Infobip has once again been named a Leader in the 2025 Gartner Magic Quadrant for Communications Platform-as-a-Service (CPaaS) 1. This year the company is placed furthest in Completeness of Vision. Infobip views this third consecutive recognition as acknowledging its status as a global CPaaS powerhouse. Magic Quadrant 2 reports are a culmination of rigorous, fact-based research in specific markets, providing a wide-angle view of the relative positions of the providers in markets where growth is high and provider differentiation is distinct. Providers are positioned into four quadrants: Leaders, Challengers, Visionaries and Niche Players. The research enables customers to get the most from market analysis in alignment with their unique business and technology needs. As a Leader, Infobip is recognized for both its Ability to Execute and its Completeness of Vision. Infobip powers conversations for some of the world's most innovative businesses including Microsoft, Uber, Meta, NEXT, Digitaleo, AXA Partners, and the MoneyGram Haas F1 Team. Its full-stack omnichannel platform spans voice, SMS, email, and Rich Communication Services (RCS), delivering advanced conversational capabilities and AI-enhanced experiences. Complementing this, Infobip's strategic partnerships with Deutsche Telekom AG, NVIDIA, Telefónica, and others highlight its commitment to driving innovation and building next-generation communication and AI infrastructures. Infobip is accelerating the future of CPaaS through bold innovation in AI and automation. Its AI Hub seamlessly integrates agentic AI, generative AI and advanced analytics to drive scalable customer engagement. At the same time, Infobip is driving global adoption of RCS Business Messaging and pioneering the expansion of the Network API ecosystem, reinforcing its leadership in emerging communication technologies. Silvio Kutić, CEO at Infobip, said: "We're not just participating in the evolution of communications; we are defining it in co-creation with our customers and partners. We will continue setting the pace in transforming how global enterprises connect, engage, and grow. We believe that being recognized by Gartner as a Leader is a strong validation of our continuous innovation and strategic foresight." 1 Gartner, Magic Quadrant for Communications Platform as a Service by Lisa Unden-Farboud, Manoj Bhatia, Pankil Sheth, Ajit Patankar, 21 July 2025. 2 Gartner Magic Quadrant: Gartner disclaimer Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. ENDS About Infobip Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip's omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and 'things' in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić and Izabel Jelenić.
Yahoo
2 days ago
- Business
- Yahoo
Infobip named a Leader in 2025 Gartner® Magic Quadrant™ for Communications Platform-as-a-Service for the third consecutive year
Infobip positioned furthest in Completeness of Vision KUALA LUMPUR, Malaysia, July 28, 2025 /PRNewswire/ -- Global communications platform Infobip has once again been named a Leader in the 2025 Gartner Magic Quadrant for Communications Platform-as-a-Service (CPaaS)1. This year the company is placed furthest in Completeness of Vision. Infobip views this third consecutive recognition as acknowledging its status as a global CPaaS powerhouse. Magic Quadrant2 reports are a culmination of rigorous, fact-based research in specific markets, providing a wide-angle view of the relative positions of the providers in markets where growth is high and provider differentiation is distinct. Providers are positioned into four quadrants: Leaders, Challengers, Visionaries and Niche Players. The research enables customers to get the most from market analysis in alignment with their unique business and technology needs. As a Leader, Infobip is recognized for both its Ability to Execute and its Completeness of Vision. Infobip powers conversations for some of the world's most innovative businesses including Microsoft, Uber, Meta, NEXT, Digitaleo, AXA Partners, and the MoneyGram Haas F1 Team. Its full-stack omnichannel platform spans voice, SMS, email, and Rich Communication Services (RCS), delivering advanced conversational capabilities and AI-enhanced experiences. Complementing this, Infobip's strategic partnerships with Deutsche Telekom AG, NVIDIA, Telefónica, and others highlight its commitment to driving innovation and building next-generation communication and AI infrastructures. Infobip is accelerating the future of CPaaS through bold innovation in AI and automation. Its AI Hub seamlessly integrates agentic AI, generative AI and advanced analytics to drive scalable customer engagement. At the same time, Infobip is driving global adoption of RCS Business Messaging and pioneering the expansion of the Network API ecosystem, reinforcing its leadership in emerging communication technologies. Silvio Kutić, CEO at Infobip, said: "We're not just participating in the evolution of communications; we are defining it in co-creation with our customers and partners. We will continue setting the pace in transforming how global enterprises connect, engage, and grow. We believe that being recognized by Gartner as a Leader is a strong validation of our continuous innovation and strategic foresight." Read a complimentary copy of the Gartner CPaaS Magic Quadrant 2025 report here: 1 Gartner, Magic Quadrant for Communications Platform as a Service by Lisa Unden-Farboud, Manoj Bhatia, Pankil Sheth, Ajit Patankar, 21 July 2025.2 Gartner Magic Quadrant: Gartner disclaimerGartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. ENDS About Infobip Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip's omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and 'things' in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić and Izabel Jelenić. Recent award wins include: Infobip named among Top 75 in Fortune's Europe's Most Innovative Companies 2025, placing it in the top 25% of all listed organizations (June 2025) Infobip ranked as a Leader in the Omdia CPaaS Universe Report for the third time (April 2025) Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025) Infobip named a CPaaS Leader for the third time in the IDC MarketScape (Feb 2025) Infobip named one of the top CPaaS providers in Metrigy's CPaaS MetriRank Report (Dec 2024) Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research's RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024) Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024) Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024) Infobip named to Fast Company's Annual List of the World's Most Innovative Companies (March 2024) View original content to download multimedia: SOURCE Infobip Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
The Star
2 days ago
- Business
- The Star
How retailtainment, real-time messaging are driving sales, ROI for brands
PETALING JAYA: In today's digital economy, content and commerce are more intertwined than ever. From influencer-led livestreams to TikTok product reviews and WhatsApp shopping updates, consumers now discover, decide, and transact within the same moment – and often, within the same screen. This evolution, widely known as retailtainment, is more than just marketing jargon. It's become a strategic pillar for brands trying to stand out in mobile-first markets like Malaysia, where mobile connections outnumber the population and digital attention spans are fleeting. But for all the excitement around viral content, many brands are still struggling with the most important part: conversion. 'Today's brands are great at going viral. They partner with creators, ride trends, and spark curiosity,' said Debby Lam (pic), head of banking and retail, Asia at Infobip. 'But the real challenge comes after that first spark. 'If a customer can't ask a question, get instant answers, or check out in the same moment, you've lost them. 'That's the conversion gap we help brands close.' Messaging has become the default interface. Infobip's internal analysis reported that nearly 80% of customer service interactions in Asia-Pacific now happen over chat, which clearly signals that consumers expect instant, channel-native support. This is where conversational commerce steps in. Enabled by artificial intelligence (AI)-powered messaging platforms, conversational commerce allows brands to guide customers from interest to action in real time. Instead of static ads and broken journeys, consumers get personalised, interactive experiences – all within the channels they already use, like WhatsApp, Instagram, or in-app chat. Behind the scenes, platforms like Infobip are powering this shift. With support for over 30 global channels and deep expertise in conversational AI, Infobip helps businesses create unified, end-to-end journeys that blend entertainment, engagement, and transaction. Whether it's real-time shopping support via chatbots, product recommendations triggered by in-store QR codes, or personalised offers delivered via push notifications, the goal is the same: reduce friction and convert attention into measurable results. In Malaysia, where WhatsApp remains the most used messaging app, brands are increasingly using it to showcase product carousels, drop new launches, and facilitate checkouts – all within a single chat. Through tools like Infobip's AI chatbot builder, these experiences can even include mini-games, product quizzes, or 24/7 virtual shopping assistants that replicate the helpfulness of in-store staff. 'The impact goes far beyond engagement. When brands use AI-powered chat to meet customers in real time, we see faster conversions, bigger baskets, and happier customers. 'But the real value is in sustained dialogue and staying connected even after the sale,' Lam added. What makes retailtainment especially effective isn't just its ability to entertain. It's the infrastructure that connects every touchpoint, from TikTok videos to customer data platforms, from live events to automated chat flows. This orchestration is what turns moments of attention into continuous brand relationships. And yet, despite growing investments in digital experience, with Asia-Pacific's customer experience market projected to hit US$43.8mil by 2027, many businesses still operate on systems built for reach, not responsiveness. According to Gartner, over 60% of marketing leaders struggle to deliver personalisation that actually impacts performance. This gap is where agile platforms like Infobip can make a difference. By integrating messaging, automation, data, and AI into a single solution, they help brands scale what retailtainment was always meant to be: an interactive, real-time dialogue that delivers both delight and return of investments. In the end, Retailtainment 2.0 isn't about going viral. It's about being ready. Ready to respond. Ready to convert. And ready to build brand relationships that last beyond a moment of attention.
Yahoo
5 days ago
- Business
- Yahoo
Infobip Named a Leader in 2025 Gartner® Magic Quadrant™ for Communications Platform-as-a-Service for the Third Consecutive Year
Infobip positioned furthest in Completeness of Vision VODNJAN, Croatia, July 24, 2025--(BUSINESS WIRE)--Global communications platform Infobip has once again been named a Leader in the 2025 Gartner Magic Quadrant for Communications Platform-as-a-Service (CPaaS)1. This year the company is placed furthest in Completeness of Vision. Infobip views this third consecutive recognition as acknowledging its status as a global CPaaS powerhouse. Magic Quadrant2 reports are a culmination of rigorous, fact-based research in specific markets, providing a wide-angle view of the relative positions of the providers in markets where growth is high and provider differentiation is distinct. Providers are positioned into four quadrants: Leaders, Challengers, Visionaries and Niche Players. The research enables customers to get the most from market analysis in alignment with their unique business and technology needs. As a Leader, Infobip is recognized for both its Ability to Execute and its Completeness of Vision. Infobip powers conversations for some of the world's most innovative businesses including Microsoft, Uber, Meta, NEXT, Digitaleo, AXA Partners, and the MoneyGram Haas F1 Team. Its full-stack omnichannel platform spans voice, SMS, email, and Rich Communication Services (RCS), delivering advanced conversational capabilities and AI-enhanced experiences. Complementing this, Infobip's strategic partnerships with Deutsche Telekom AG, NVIDIA, Telefónica, and others highlight its commitment to driving innovation and building next-generation communication and AI infrastructures. Infobip is accelerating the future of CPaaS through bold innovation in AI and automation. Its AI Hub seamlessly integrates agentic AI, generative AI and advanced analytics to drive scalable customer engagement. At the same time, Infobip is driving global adoption of RCS Business Messaging and pioneering the expansion of the Network API ecosystem, reinforcing its leadership in emerging communication technologies. Silvio Kutić, CEO at Infobip, said: "We're not just participating in the evolution of communications; we are defining it in co-creation with our customers and partners. We will continue setting the pace in transforming how global enterprises connect, engage, and grow. We believe that being recognized by Gartner as a Leader is a strong validation of our continuous innovation and strategic foresight." Read a complimentary copy of the Gartner CPaaS Magic Quadrant 2025 report here: 1 Gartner, Magic Quadrant for Communications Platform as a Service by Lisa Unden-Farboud, Manoj Bhatia, Pankil Sheth, Ajit Patankar, 21 July 2025. 2 Gartner Magic Quadrant: Gartner disclaimer Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. About Infobip Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. View source version on Contacts For more information, contact: Marcelo Bojana Mandić Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
