Latest news with #Innovaccer
Yahoo
5 hours ago
- Business
- Yahoo
Innovaccer Launches CometTM: Bringing Always-on Omnichannel AI Agents to the Front Line of Patient Access
New solution with omnichannel AI agents and copilots, delivering 24/7 access to providers, reducing wait times, and boosting appointment conversions across health systems SAN FRANCISCO, July 29, 2025--(BUSINESS WIRE)--Innovaccer Inc., a leading healthcare AI company, today announced the launch of CometTM, an AI powered Access Center solution that transforms the traditional call center into an intelligent, always-on digital front door for care. Built to address long-standing operational inefficiencies in patient access, CometTM integrates 24/7 omnichannel AI agents, intelligent bidirectional EMR connectivity, and real-time AI copilots to streamline scheduling, reduce hold time, and ease administrative burnout on staff. Patients can engage anytime, through their preferred channel without the frustration of waiting on holds or for callbacks, while access center teams work more efficiently with intelligent tools that augment decision making and automate work. As health systems confront staffing shortages, rising patient expectations, and revenue leakage from broken access workflows, CometTM delivers a unified solution that automates routine interactions, empowers agents with AI copilots, and ensures patients receive timely, personalized care across voice, web and SMS channels. "CometTM is not a chatbot upgrade. It's the beginning of a new era in healthcare access, an intelligent front door where every interaction is valued and served, and every patient feels seen," said Abhinav Shashank, cofounder and CEO at Innovaccer. "We built it to tackle the chaos of today's call centers head-on, bringing the speed, empathy, and precision patients expect with AI that actually works for healthcare." CometTM is designed to deliver measurable improvements in access, efficiency, and experience by combining AI agents with intelligent staff augmentation in multiple ways: Omnichannel AI Agents manage routine patient interactions, including scheduling, FAQs, and eligibility checks across voice, chat, and SMS, reducing call volumes and delivering instant, 24/7 patient access. AI Copilots for Live Agents provide patient-level personalized AI insights, real-time guidance and next best actions, complete post-call documentation and generate automated call summaries and transcript, helping reduce average call handle time by up to 38%. Referral AI Copilot automates referral intake, insurance verification, and fast tracks referral processing across multiple intake channels, with built-in bidirectional EHR integration to ensure faster scheduling and reduced revenue leakage. Unified Agent Interface centralizes critical tools and data, giving staff a single pane of glass to manage patient interactions efficiently. Pre-built healthcare workflows and plug-and-play EHR integrations enable rapid deployment in under 90 days, with the flexibility to scale across departments and service lines. Early implementations of CometTM have shown encouraging signs of measurable impact for healthcare organizations. According to internal assessments, health systems using CometTM have reported: A 30+% increase in appointment and referral conversions. Over 70% of interactions are now automated. Staff performance has seen an approximate 38% boost. Significant reduction in call resolution time. Time-to-Value achievement in under 90 days. These early results reinforce Comet's potential to address longstanding challenges in patient access, including long wait times, staff overload, high cost per interaction and missed revenue opportunities, and to help healthcare organizations transition toward intelligent, scalable, and patient-centered access models. CometTM is available now to Innovaccer customers across the U.S. For more information or to request a personalized demo, visit: About Innovaccer Innovaccer activates the flow of healthcare data, empowering providers, payers, and government organizations to deliver intelligent and connected experiences that advance health outcomes. The Healthcare Intelligence Cloud equips every stakeholder in the patient journey to turn fragmented data into proactive, coordinated actions that elevate the quality of care and drive operational performance. Leading healthcare organizations like CommonSpirit Health and Banner Health trust Innovaccer to integrate a system of intelligence into their existing infrastructure— extending the human touch in healthcare. For more information, visit View source version on Contacts Press Contact: Arushi AwasthiInnovaccer 415-562-2139 Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
5 hours ago
- Business
- Yahoo
Innovaccer Launches CometTM: Bringing Always-on Omnichannel AI Agents to the Front Line of Patient Access
New solution with omnichannel AI agents and copilots, delivering 24/7 access to providers, reducing wait times, and boosting appointment conversions across health systems SAN FRANCISCO, July 29, 2025--(BUSINESS WIRE)--Innovaccer Inc., a leading healthcare AI company, today announced the launch of CometTM, an AI powered Access Center solution that transforms the traditional call center into an intelligent, always-on digital front door for care. Built to address long-standing operational inefficiencies in patient access, CometTM integrates 24/7 omnichannel AI agents, intelligent bidirectional EMR connectivity, and real-time AI copilots to streamline scheduling, reduce hold time, and ease administrative burnout on staff. Patients can engage anytime, through their preferred channel without the frustration of waiting on holds or for callbacks, while access center teams work more efficiently with intelligent tools that augment decision making and automate work. As health systems confront staffing shortages, rising patient expectations, and revenue leakage from broken access workflows, CometTM delivers a unified solution that automates routine interactions, empowers agents with AI copilots, and ensures patients receive timely, personalized care across voice, web and SMS channels. "CometTM is not a chatbot upgrade. It's the beginning of a new era in healthcare access, an intelligent front door where every interaction is valued and served, and every patient feels seen," said Abhinav Shashank, cofounder and CEO at Innovaccer. "We built it to tackle the chaos of today's call centers head-on, bringing the speed, empathy, and precision patients expect with AI that actually works for healthcare." CometTM is designed to deliver measurable improvements in access, efficiency, and experience by combining AI agents with intelligent staff augmentation in multiple ways: Omnichannel AI Agents manage routine patient interactions, including scheduling, FAQs, and eligibility checks across voice, chat, and SMS, reducing call volumes and delivering instant, 24/7 patient access. AI Copilots for Live Agents provide patient-level personalized AI insights, real-time guidance and next best actions, complete post-call documentation and generate automated call summaries and transcript, helping reduce average call handle time by up to 38%. Referral AI Copilot automates referral intake, insurance verification, and fast tracks referral processing across multiple intake channels, with built-in bidirectional EHR integration to ensure faster scheduling and reduced revenue leakage. Unified Agent Interface centralizes critical tools and data, giving staff a single pane of glass to manage patient interactions efficiently. Pre-built healthcare workflows and plug-and-play EHR integrations enable rapid deployment in under 90 days, with the flexibility to scale across departments and service lines. Early implementations of CometTM have shown encouraging signs of measurable impact for healthcare organizations. According to internal assessments, health systems using CometTM have reported: A 30+% increase in appointment and referral conversions. Over 70% of interactions are now automated. Staff performance has seen an approximate 38% boost. Significant reduction in call resolution time. Time-to-Value achievement in under 90 days. These early results reinforce Comet's potential to address longstanding challenges in patient access, including long wait times, staff overload, high cost per interaction and missed revenue opportunities, and to help healthcare organizations transition toward intelligent, scalable, and patient-centered access models. CometTM is available now to Innovaccer customers across the U.S. For more information or to request a personalized demo, visit: About Innovaccer Innovaccer activates the flow of healthcare data, empowering providers, payers, and government organizations to deliver intelligent and connected experiences that advance health outcomes. The Healthcare Intelligence Cloud equips every stakeholder in the patient journey to turn fragmented data into proactive, coordinated actions that elevate the quality of care and drive operational performance. Leading healthcare organizations like CommonSpirit Health and Banner Health trust Innovaccer to integrate a system of intelligence into their existing infrastructure— extending the human touch in healthcare. For more information, visit View source version on Contacts Press Contact: Arushi AwasthiInnovaccer 415-562-2139 Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Business Wire
5 hours ago
- Business
- Business Wire
Innovaccer Launches CometTM: Bringing Always-on Omnichannel AI Agents to the Front Line of Patient Access
SAN FRANCISCO--(BUSINESS WIRE)--Innovaccer Inc., a leading healthcare AI company, today announced the launch of CometTM, an AI powered Access Center solution that transforms the traditional call center into an intelligent, always-on digital front door for care. Built to address long-standing operational inefficiencies in patient access, CometTM integrates 24/7 omnichannel AI agents, intelligent bidirectional EMR connectivity, and real-time AI copilots to streamline scheduling, reduce hold time, and ease administrative burnout on staff. Patients can engage anytime, through their preferred channel without the frustration of waiting on holds or for callbacks, while access center teams work more efficiently with intelligent tools that augment decision making and automate work. As health systems confront staffing shortages, rising patient expectations, and revenue leakage from broken access workflows, CometTM delivers a unified solution that automates routine interactions, empowers agents with AI copilots, and ensures patients receive timely, personalized care across voice, web and SMS channels. 'CometTM is not a chatbot upgrade. It's the beginning of a new era in healthcare access, an intelligent front door where every interaction is valued and served, and every patient feels seen,' said Abhinav Shashank, cofounder and CEO at Innovaccer. 'We built it to tackle the chaos of today's call centers head-on, bringing the speed, empathy, and precision patients expect with AI that actually works for healthcare.' CometTM is designed to deliver measurable improvements in access, efficiency, and experience by combining AI agents with intelligent staff augmentation in multiple ways: Omnichannel AI Agents manage routine patient interactions, including scheduling, FAQs, and eligibility checks across voice, chat, and SMS, reducing call volumes and delivering instant, 24/7 patient access. AI Copilots for Live Agents provide patient-level personalized AI insights, real-time guidance and next best actions, complete post-call documentation and generate automated call summaries and transcript, helping reduce average call handle time by up to 38%. Referral AI Copilot automates referral intake, insurance verification, and fast tracks referral processing across multiple intake channels, with built-in bidirectional EHR integration to ensure faster scheduling and reduced revenue leakage. Unified Agent Interface centralizes critical tools and data, giving staff a single pane of glass to manage patient interactions efficiently. Pre-built healthcare workflows and plug-and-play EHR integrations enable rapid deployment in under 90 days, with the flexibility to scale across departments and service lines. Early implementations of CometTM have shown encouraging signs of measurable impact for healthcare organizations. According to internal assessments, health systems using CometTM have reported: A 30+% increase in appointment and referral conversions. Over 70% of interactions are now automated. Staff performance has seen an approximate 38% boost. Significant reduction in call resolution time. Time-to-Value achievement in under 90 days. These early results reinforce Comet's potential to address longstanding challenges in patient access, including long wait times, staff overload, high cost per interaction and missed revenue opportunities, and to help healthcare organizations transition toward intelligent, scalable, and patient-centered access models. CometTM is available now to Innovaccer customers across the U.S. For more information or to request a personalized demo, visit: About Innovaccer Innovaccer activates the flow of healthcare data, empowering providers, payers, and government organizations to deliver intelligent and connected experiences that advance health outcomes. The Healthcare Intelligence Cloud equips every stakeholder in the patient journey to turn fragmented data into proactive, coordinated actions that elevate the quality of care and drive operational performance. Leading healthcare organizations like CommonSpirit Health and Banner Health trust Innovaccer to integrate a system of intelligence into their existing infrastructure— extending the human touch in healthcare. For more information, visit
Associated Press
3 days ago
- Business
- Associated Press
Major Health Insurers Slash Prior Authorization Requirements, Transforming the PA Technology Landscape
Black Book Research identifies Cohere Health, Innovaccer, and Waystar among leading vendors rapidly adapting to new industry rules. NEW YORK CITY, NY / ACCESS Newswire / July 26, 2025 / U.S. healthcare is undergoing a pivotal shift as major insurers-led by UnitedHealthcare and Humana-begin to significantly reduce or eliminate prior authorization (PA) requirements for hundreds of routine procedures. Accelerated by federal policy, provider frustration, and consumer demands for timely access to care, these sweeping changes signal a new era in PA technology and operations, according to a July 2025 flash survey conducted by Black Book Research. Industry Drivers: Regulatory Action Meets Provider and Consumer Pressure Insurers covering over 250 million Americans have committed to streamlining or removing PA burdens by the end of 2026. This is partly driven by the Centers for Medicare & Medicaid Services (CMS), which is launching a pilot program in six states in January 2026 requiring faster, more transparent prior authorizations for select Medicare services. CMS has also announced national response time standards for Medicare Advantage plans, further intensifying the need for automation and interoperability in PA processes. Key Survey Insights from the Field Black Book Research's flash survey compiled viewpoints from: 24 IT leaders representing the top 10 PA vendors; 108 managed care and health plan IT and operational decision-makers; 142 healthcare providers and administrative leaders; and 100 healthcare consumers with recent PA experiences. Notable Findings: 84% of managed care executives support reducing PA requirements 96% of healthcare providers report improved workflows and lower administrative burdens 99% of consumers favor eliminating PA for routine care; 83% say they've experienced harmful care delays 67% of health plans expect to reevaluate or end contracts with existing PA vendors by 2026 Additional Observations: 90% of providers foresee broad adoption of interoperable PA tools by 2027 94% of payers plan substantial investment in AI-based PA platforms 100% of consumers prefer providers with automated and transparent PA processes 96% of PA vendor executives acknowledge their current solutions require modernization within two years __________ Vendors Rapidly Adapting and Leading the Innovation Curve: Client Top KPI Scores Black Book highlights the top-performing vendors already making critical advancements to align with industry shifts: Cohere Health - Excels in AI-based automation, payer-provider integration, and CMS-aligned interoperability Innovaccer - Offers strong EHR integration and regulatory compliance dashboards for PA workflows Waystar - Enhancing its Auth Accelerate platform for real-time eligibility checks and exception handling ScribeRunner - Developing dynamic auto-approval rulesets and real-time tracking modules CoverMyMeds - Expanding AI-powered real-time authorizations for both pharmacy and medical benefits Change Healthcare - Transitioning legacy infrastructure with modular FHIR APIs for automated decision-making Availity - Driving advanced API adoption and digital submission channels PriorAuthNow (Rhyme) - Connecting providers and payers through real-time electronic submission with limited manual effort Black Book's Q1-Q2 client satisfaction rankings show these vendors excelled across 18 qualitative KPIs for PA technology. Cohere Health earned the highest overall honors, with MCG Health, eviCore Healthcare, Agadia, Infinx, and Availity also receiving good marks. Onyx led in FHIR-based PA platform innovation. Detailed competitive intelligence reports are available in the Black Book research store. __________ Vendors Facing Existential Threats in the New Era Not all companies are poised for success. Several previously top-rated PA vendors now face considerable risk due to outdated systems and slow adaptability: eviCore Healthcare - Still dependent on manual review processes, with limited AI capabilities HealthHelp (WNS) - Lagging behind in interoperability and modern payer integration PriorAuthNow (Rhyme) - Despite innovation efforts, struggles with scalable real-time API integration threaten its long-term viability _________ Looking Ahead: A Positive Outlook for Adaptive Vendors While legacy vendors must evolve rapidly or risk market exit, the broader outlook for PA tech is optimistic. Companies investing in automated, intelligent, and interoperable systems are well-positioned to thrive. 'The future of prior authorization is transparent, automated, and fully integrated into clinical workflows,' said Doug Brown, Founder of Black Book Research. 'Vendors delivering real-time, AI-powered solutions will define the next generation of care access efficiency for providers, payers, and patients alike.' About Black Book Research Black Book Research is a leading healthcare IT research firm known for its independent, vendor-agnostic approach. Over the past 15 years, Black Book has collected over 3 million survey responses from nearly 500,000 healthcare professionals. The firm's flash surveys and long-form evaluations provide real-time, unbiased insights that support strategic decision-making across the healthcare ecosystem. Visit or contact [email protected] for full survey results and vendor-specific performance details. Contact InformationPress Office 8008637590 SOURCE: Black Book Research press release
Yahoo
3 days ago
- Business
- Yahoo
Major Health Insurers Slash Prior Authorization Requirements, Transforming the PA Technology Landscape
Black Book Research identifies Cohere Health, Innovaccer, and Waystar among leading vendors rapidly adapting to new industry rules. NEW YORK CITY, NY / / July 26, 2025 / U.S. healthcare is undergoing a pivotal shift as major insurers-led by UnitedHealthcare and Humana-begin to significantly reduce or eliminate prior authorization (PA) requirements for hundreds of routine procedures. Accelerated by federal policy, provider frustration, and consumer demands for timely access to care, these sweeping changes signal a new era in PA technology and operations, according to a July 2025 flash survey conducted by Black Book Research. Industry Drivers: Regulatory Action Meets Provider and Consumer Pressure Insurers covering over 250 million Americans have committed to streamlining or removing PA burdens by the end of 2026. This is partly driven by the Centers for Medicare & Medicaid Services (CMS), which is launching a pilot program in six states in January 2026 requiring faster, more transparent prior authorizations for select Medicare services. CMS has also announced national response time standards for Medicare Advantage plans, further intensifying the need for automation and interoperability in PA processes. Key Survey Insights from the Field Black Book Research's flash survey compiled viewpoints from: 24 IT leaders representing the top 10 PA vendors; 108 managed care and health plan IT and operational decision-makers; 142 healthcare providers and administrative leaders; and 100 healthcare consumers with recent PA experiences. Notable Findings: 84% of managed care executives support reducing PA requirements 96% of healthcare providers report improved workflows and lower administrative burdens 99% of consumers favor eliminating PA for routine care; 83% say they've experienced harmful care delays 67% of health plans expect to reevaluate or end contracts with existing PA vendors by 2026 Additional Observations: 90% of providers foresee broad adoption of interoperable PA tools by 2027 94% of payers plan substantial investment in AI-based PA platforms 100% of consumers prefer providers with automated and transparent PA processes 96% of PA vendor executives acknowledge their current solutions require modernization within two years __________ Vendors Rapidly Adapting and Leading the Innovation Curve: Client Top KPI Scores Black Book highlights the top-performing vendors already making critical advancements to align with industry shifts: Cohere Health - Excels in AI-based automation, payer-provider integration, and CMS-aligned interoperability Innovaccer - Offers strong EHR integration and regulatory compliance dashboards for PA workflows Waystar - Enhancing its Auth Accelerate platform for real-time eligibility checks and exception handling ScribeRunner - Developing dynamic auto-approval rulesets and real-time tracking modules CoverMyMeds - Expanding AI-powered real-time authorizations for both pharmacy and medical benefits Change Healthcare - Transitioning legacy infrastructure with modular FHIR APIs for automated decision-making Availity - Driving advanced API adoption and digital submission channels PriorAuthNow (Rhyme) - Connecting providers and payers through real-time electronic submission with limited manual effort Black Book's Q1-Q2 client satisfaction rankings show these vendors excelled across 18 qualitative KPIs for PA technology. Cohere Health earned the highest overall honors, with MCG Health, eviCore Healthcare, Agadia, Infinx, and Availity also receiving good marks. Onyx led in FHIR-based PA platform innovation. Detailed competitive intelligence reports are available in the Black Book research store. __________ Vendors Facing Existential Threats in the New Era Not all companies are poised for success. Several previously top-rated PA vendors now face considerable risk due to outdated systems and slow adaptability: eviCore Healthcare - Still dependent on manual review processes, with limited AI capabilities HealthHelp (WNS) - Lagging behind in interoperability and modern payer integration PriorAuthNow (Rhyme) - Despite innovation efforts, struggles with scalable real-time API integration threaten its long-term viability _________ Looking Ahead: A Positive Outlook for Adaptive Vendors While legacy vendors must evolve rapidly or risk market exit, the broader outlook for PA tech is optimistic. Companies investing in automated, intelligent, and interoperable systems are well-positioned to thrive. "The future of prior authorization is transparent, automated, and fully integrated into clinical workflows," said Doug Brown, Founder of Black Book Research. "Vendors delivering real-time, AI-powered solutions will define the next generation of care access efficiency for providers, payers, and patients alike." About Black Book Research Black Book Research is a leading healthcare IT research firm known for its independent, vendor-agnostic approach. Over the past 15 years, Black Book has collected over 3 million survey responses from nearly 500,000 healthcare professionals. The firm's flash surveys and long-form evaluations provide real-time, unbiased insights that support strategic decision-making across the healthcare ecosystem. Visit or contact research@ for full survey results and vendor-specific performance details. Contact Information Press Office research@ SOURCE: Black Book Research View the original press release on ACCESS Newswire Error while retrieving data Sign in to access your portfolio Error while retrieving data Error while retrieving data Error while retrieving data Error while retrieving data
