Latest news with #Inoria
Yahoo
11-03-2025
- Business
- Yahoo
Inoria, a CallTower Company, Recognized as Genesys High Growth Partner 2024 at Inspire 2025
Inoria honored for exceptional growth and innovation in CX solutions powered by Genesys, the world-leading cloud contact center solution provider, at the premier event in Nashville Salt Lake City, UT, Rochester, NY, London, Montreal, March 11, 2025 (GLOBE NEWSWIRE) -- Inoria – a CallTower company, a Premium Genesys Partner and leading provider of customer experience (CX) solutions, is proud to announce that it has been recognized as a High Growth Partner at Genesys Inspire 2025, held in Nashville. Inoria was also a proud sponsor of this premier event, which brought together industry leaders, innovators, and organizations focused on transforming the customer experience. This prestigious award acknowledges Inoria's exceptional growth, innovation, and commitment to delivering transformative CX solutions powered by Genesys. The recognition builds upon last year's success, where Inoria was honored as the Partner of the Year – North America, reaffirming its position as a key player in the customer experience landscape. 'Inoria's mission has always been to drive meaningful customer interactions through cutting-edge technology and strategic partnerships,' said Joe Bigio, SVP CCAAS, CX & CAI Solutions at CallTower. 'Being recognized in the High Growth category is a testament to our team's dedication, our clients' trust, and the strength of our collaboration with Genesys.' As a Premium Genesys Partner, Inoria continues to help organizations elevate their CX strategies through AI-driven automation, analytics, and cloud-based contact center solutions. This latest award highlights the company's ability to adapt and innovate in an evolving market, ensuring seamless and personalized customer experiences at scale. The Inoria team extends its heartfelt gratitude to its clients, partners, and employees for their continued support in achieving this milestone. For more details on Inoria's partnership with Genesys and its award-winning solutions, visit ///// About Inoria Inoria is the North American partner of choice, actively orchestrating the evolution of contact center operations. Inoria powers millions of customer interactions, passionately supporting organizations as they navigate their digital transformation journey through customized optimization, implementation, and integration services. Leveraging Conversational AI (CAI) and advanced analytics, Inoria provides deep insights and strategic recommendations that drive performance. Agile, personable, and humancentric, Inoria builds authentic relationships and champions success through inspired guidance, collaboration, and innovative solutions. Inoria's value-added partner solutions support the diverse and evolutive needs of the contact center. Partners in CCaaS, workforce management, CAI and analytics include Genesys, Talkdesk, Alvaria, Parloa, Coveo and Emite. Together, they work collaboratively to deliver enhanced interactions. More than contact center expert consulting, Inoria is about enriching the customer experience, positioning them as a turnkey partner for all your contact center needs. For more information about Inoria, visit ///// About CallTower CallTower is leading the future of global communications where UCaaS and CCaaS innovations meets the vast expanse of connectivity with numbering coverage in over 80 countries with additional countries with a managed telephony solution offering. CallTower is revolutionizing communications through integration of cutting-edge technologies. CallTower delivers seamless MS Teams, Zoom, and Webex voice solutions (UCaaS) with one-click failover offerings are provided via CallTower Connect, a CallTower proprietary delivery and managed service tool. CallTower provides a comprehensive contact center, customer experience solutions (CCaaS/CX) of Genesys, Five9, Intermedia, along with conversational artificial intelligence (CAI) of and Parloa offerings. Products are provided with robust professional and global managed service offering that allows customers to deploy and manage best-of-breed communications solutions that meet their current and expanding future global needs. Since its establishment in 2002, CallTower has evolved into a global cloud-based, enterprise-class cloud communications solutions provider, catering to the needs of enterprise businesses. CallTower offers and supports industry-leading solutions such as Operator Connect for Microsoft® Teams, MS Teams Direct Routing, GCC High Teams Direct Routing, Microsoft® 365, Cisco® Webex Calling / UCM, Cisco® CCP, Zoom Phone, Zoom (BYOB), Genesys, Five9, Intermedia. For more information about Inoria, visit CONTACT: Kade Herbert CallTower, Inc. 8003475444 marketing@ in to access your portfolio
Yahoo
06-03-2025
- Business
- Yahoo
CallTower Named Cloud-Based Unified Communications Company of the Year – Global in the International Elite 100 Awards
CallTower recognized for innovation, excellence, and leadership in global cloud communications Salt Lake City, UT, Rochester, NY, London, Montreal, March 06, 2025 (GLOBE NEWSWIRE) -- CallTower, a global leader in delivering unified communications, contact center, and collaboration solutions, including Microsoft Teams, Webex by Cisco, and Zoom,, has been named the Cloud-Based Unified Communications Company of the Year – Global in the International Elite 100 Awards 2025. This prestigious recognition highlights CallTower's commitment to delivering cutting-edge UCaaS and CCaaS solutions that drive business efficiency, collaboration, and digital transformation worldwide. The International Elite 100 Awards celebrate companies that demonstrate outstanding innovation, strategic leadership, and market impact across various industries. Following a rigorous selection process, CallTower was identified as a finalist based on its exceptional performance, customer-centric approach, and continued advancements in the cloud communications landscape. 'We are honored to be recognized as the Cloud-Based Unified Communications Company of the Year – Global by the International Elite 100 Awards,' said Seanna Baumgartner, Vice President of Marketing at CallTower. 'This award underscores our steadfast commitment to empowering businesses with integrated cloud communication solutions. By enhancing productivity, fostering connectivity, and driving operational excellence, we aim to empower our customers with the tools they need to thrive. Our team remains dedicated to innovation and consistently delivering unparalleled service to our customers worldwide.' CallTower's industry-leading solutions integrate Microsoft Teams, Cisco Webex, Zoom, CT Cloud Voice, and advanced contact center technologies, providing seamless, secure, and scalable communication capabilities for businesses of all sizes. With a strong global presence and a focus on innovation, CallTower continues to set the standard in cloud-based unified communications. About CallTower CallTower is at the forefront of transforming global communication, redefining how businesses connect and collaborate across the globe. Since 2002, CallTower has grown into a global leader in enterprise-class cloud communications and collaboration solutions, empowering businesses to thrive in the digital age. Leveraging advanced technologies like Microsoft® Teams Operator Connect, Direct Routing and GCC High Teams Direct Routing, Webex by Cisco®, Zoom Phone, and AI-powered contact center solutions, CallTower delivers seamless and reliable connectivity tailored to the unique needs of enterprises worldwide. CallTower empowers business communications by integrating features like one-click failover, advanced analytics, seamless CRM integration, and cutting-edge AI—redefining operational efficiency. In 2025, CallTower acquired North America's trusted contact center expert, Inoria, amplifying its CCaaS and CX capabilities. Inoria drives the evolution of contact center operations by offering personalized optimization, implementation, and integration services powered by Conversational AI and advanced analytics. Together, CallTower and Inoria deliver actionable insights, enhanced customer experiences, and cutting-edge solutions that guide enterprises through their digital transformation journeys. With a vision focused on innovation and a commitment to excellence, CallTower continues to advance cloud communications, empowering businesses across the globe to achieve unparalleled success. For more information about CallTower and its award-winning services, please contact marketing@ CONTACT: Kade Herbert CallTower, Inc. 8003475444 marketing@
