Latest news with #InsuranceKit
Zawya
24-04-2025
- Business
- Zawya
GPSSA's four-day training for GCC delegates concludes today
Abu Dhabi - The four-day training organized by the General Pension and Social Security Authority (GPSSA) for GCC delegates from across pension and social security authorities entitled 'Insurance Kit – Customer Happiness' concludes today. The training was held from 21 - 24 April at GPSSA's Abu Dhabi headquarters to enhance knowledge, experience and collaboration amongst delegates from across various pension and social security authorities in the GCC region. During the training, GPSSA's trainers and experts highlighted three main areas, namely: future skills, professional skills and global benchmarks that measure efficiency and talent management, during which the UAE's experience in talent management was emphasized, since the UAE earned the first regional position and the 17th internationally in the Global Talent Competitiveness Index, GTCI (2024 Talent Ranking issued by the International Institute for Management Development). This resulted in the UAE outperforming countries such as the United Kingdom, United States of America, Canada, France and South Korea. During an interactive presentation, the history of insurance and social security and the stages of development were emphasized in form of a cinematic documentary. The advantages and pivotal importance of insurance and social security in the lives of individuals were discussed, alongside supporting national strategies in GCC region which contribute to achieving stability in the lives of customers. This type of stability tops GCC leadership's agenda, which is why GCC citizens who do not work in their own-home-country but are employed in any of the GCC countries, are granted insurance and social security rights as if they were living in their own country. Another interactive travel-themed presentation covered the journey of excellence in customer happiness, showcasing the UAE's pioneering experience in providing government services that meet future expectations. The attendees were offered the opportunity to navigate knowledge-based stations that highlighted some the most prominent systems and global models in government services, some of which included Emirates Programme for Excellence in Government Services, the Global Star Rating System for Services, the Government Excellence Model and the Telecommunications and Digital Government Regulatory Authority (TDRA). Additionally, the stages of transitioning to proactive services and adopting some of the top artificial intelligence technology for service design were discussed, alongside GPSSA's proactive development services that align with the objectives of the UAE governments 2021-2025 strategy, which aims to turn the UAE into the best country in the world in providing government services through an innovative and customer-based approach. The delegates praised the UAE's organizational capabilities and were presented with commemorative shields and certificates of participation. The workshop concluded with a group photo of all the attendees. For more information, please contact: Dina El Shammaa Media and Public Relations Senior Specialist E-mail: Website:
Zawya
21-04-2025
- Business
- Zawya
GCC delegates to attend a four-day training course organized by the GPSSA
Abu Dhabi - The GPSSA will be hosting a four-day training course entitled 'Insurance Kit – Customer Happiness' from 21 - 24 April to enhance knowledge, experience and collaboration amongst pension authorities across the GCC region. The training, which will be held in the GPSSA Abu Dhabi headquarters, is being organized for delegates in the GCC region as part of an initiative proposed by the GCC's Permanent Technical Committee for Civil Retirement and Social Security Authorities and approved at the 21st meeting of the GCC's heads of civil retirement and social insurance agencies. Such training courses are organized for members of civil retirement and social insurance authorities in the GCC countries to exchange expertise, knowledge and learn more about best practices in insurance and social security. More than 30 delegates will be arriving from pension and social security authorities in Saudi Arabia, Kuwait, Oman, Bahrain, Qatar and the UAE to attend GPSSA's four-day training, which will primarily focus on enhancing technical and administrative skills amongst participants and support them acquire knowledge in their scope of work, with the ability to exchange views and ideas on future challenges and opportunities, while building professional relationships that enhance collaboration amongst various pension authorities in the GCC region. Commenting on the initiative, Hind Al Suwaidi, Executive Director for GPSSA's Pensions Sector, said: 'This training course has been organized by the GPSSA as part of the GCC's overarching commitment to develop the skills of employees working in the pension and social security sector, while empowering them with tools and expertise that enables them to enhance their work environment and provide high-quality services to stakeholders.' She added that citizens and customers benefit from such meetings since they showcase the ongoing commitment and collaboration exerted by officials from across the pension and social security sector in the region, who continue to look into impactful ways to upgrade and develop their services and systems. During the first two days, a course entitled 'Future Skills and Professional Talent' will be delivered by an Emirati expert, Dr. Salem Al Salem, who specializes in HR development, government performance and policy design. The third session entitled: Basics and Introduction to Social Insurance and fourth session, entitled: Practical Application and Initiative Building – Developing Innovative Methods, will be presented by Mr. Mohamed Saqer Al Hammadi, Pension Operations Department Head at the GPSSA. He will discuss a customer's lifespan and journey in social security, and on ways to build insurance systems and tools to best suit the objectives of a customer. Sharifa Mohamed Alblooshi, Customer Happiness Department Head at the GPSSA, will speak about the topic: The Journey to Excellence in Customer Happiness. During this course, she will highlight best practices that help improve customer experience, drawing on the UAE's pioneering model. For more information, please contact: Dina El Shammaa Media and Public Relations Senior Specialist E-mail: Website:
