Latest news with #IntelePeer
Business Wire
3 days ago
- Business
- Business Wire
IntelePeer Achieves ISO/IEC 42001 Certification, Underscoring Its Commitment to Secure, Ethical, and Transparent AI Practices
BUSINESS WIRE)-- IntelePeer, a leading, end-to-end conversational AI platform provider, today announced it has achieved ISO/IEC 42001 certification, placing the company among a select group of organizations that have met the rigorous criteria and earned compliance with the world's first international standard for AI management systems. This certification demonstrates IntelePeer's commitment to managing its AI-powered service offerings responsibly, ethically, and transparently, aligning with industry best practices and enhancing customer trust. 'AI holds tremendous promise, but that promise can only be fulfilled when the technology is governed with responsibility and transparency,' said Frank Fawzi, CEO of IntelePeer. 'Achieving ISO/IEC 42001 certification affirms our belief that trust must be earned—and that means building and managing our AI systems in ways that are ethical, secure, and fully aligned with international best practices. This certification highlights our proactive approach to AI governance and serves as an assurance to customers and stakeholders that IntelePeer is at the forefront of responsible AI deployment, setting a benchmark for others in the industry.' IntelePeer's AI-powered platform helps businesses automate customer interactions, reduce operational costs, and enhance the end-user experience. With the ISO/IEC 42001 framework in place, the company has formalized and validated its internal governance processes for managing AI risks, including bias, privacy concerns, and regulatory compliance. The Significance of ISO/IEC 42001 ISO/IEC 42001 is an international standard that specifies requirements for establishing, implementing, maintaining, and continually improving an Artificial Intelligence Management System (AIMS) within organizations. It is designed for entities providing or utilizing AI-based products or services, ensuring responsible development and use of AI systems. This certification supports IntelePeer's broader strategic goals, including: Delivering responsible and ethical AI solutions: Ensuring AI-powered services are designed and operated in ways that prioritize fairness, accountability, and transparency. Staying ahead of evolving regulatory landscapes: Simplifying compliance for customers navigating complex or changing industry regulations. Earning and maintaining customer trust: Reinforcing its commitment to protecting customer data and mitigating AI-related risks. The ISO/IEC 42001 certification was conducted by leading compliance assessor A-LIGN, a technology-enabled security and compliance partner trusted by more than 4,000 global organizations to help mitigate cybersecurity risks. A-LIGN is an ISO/IEC 42001 certification body accredited by the ANSI National Accreditation Board (ANAB) to perform AIMS certifications. 'Congratulations to IntelePeer for earning ISO/IEC 42001 certification, a widely recognized signal of trust and security," said Steve Simmons, COO of A-LIGN. "It's great to work with organizations like IntelePeer, who understand the value of expertise in driving an efficient audit and the importance of a high-quality final report." About IntelePeer IntelePeer streamlines customer interactions, enabling businesses and contact centers to lower costs, improve customer experience, and accelerate return on investment. Harnessing the power of agentic AI, IntelePeer's Conversational AI Platform delivers speed, observability, visibility, and flexibility — all built on top of a global, secure communications network. Producing human-like interactions, the platform automates voice and digital customer service capabilities and provides industry-leading time-to-value with solutions that work seamlessly with existing enterprise software and infrastructure, and easy-to-use tools that can be utilized by anyone. For more information, visit: About A-LIGN A-LIGN is the leading provider of high-quality, efficient cybersecurity compliance programs. Combining experienced auditors and audit management technology, A-LIGN provides the widest breadth and depth of services including SOC 2, ISO 27001, HITRUST, FedRAMP, and PCI. A-LIGN is the number one issuer of SOC 2 and a leading HITRUST and FedRAMP assessor. To learn more, visit
Business Wire
4 days ago
- Business
- Business Wire
IntelePeer Launches SmartAgent Agentic AI for DSOs
BUSINESS WIRE)--IntelePeer, the leading end-to-end conversational AI provider, with its long history in serving Dental Service Organizations (DSOs), today announced the launch of SmartAgent™ for DSOs, a next generation agentic AI automation solution that improves operational efficiency, reduces costs, and delivers consistent, high-quality patient experiences across multi-location practices. Built on years of experience serving thousands of dental clinics and supporting tens of millions of patient interactions, the SmartAgent enhancements enable DSOs to deploy AI-powered automation faster—without sacrificing personalization or performance. Enhancements to SmartAgent include a suite of templatized agentic modules that are standard for the dental industry and support high-value workflows like appointment scheduling, reminders, billing inquiries, waitlist management, and more. These modules are designed for rapid deployment with prebuilt integrations, allowing DSOs to quickly deliver consistent, high-quality patient experiences across all practice locations—while alleviating staffing constraints and boosting revenue cycle efficiency. 'Working with dental organizations for years now -- with our dental business growing three-fold over the past year alone -- SmartAgent for DSOs is a culmination of our deep expertise in the space,' said Frank Fawzi, CEO of IntelePeer. 'We've taken everything we've learned about the industry to create a solution that's fast to deploy, easy to customize, and tailored to the workflows that matter most. The solution is a practical and powerful way to scale without losing the personal touch and a game-changer for those practices looking to grow without compromising service quality.' SmartAgent for DSOs seamlessly integrates with leading telephony, CCaaS, and practice management systems. The product also features SmartAnalytics for real-time, end-to-end visibility into every patient interaction, across both AI agents and live representatives, while continuously tracking key performance indicators and ensuring compliance to drive operational excellence and continuous improvement. 'As dental service organizations grow and add more locations, the pressure is on to keep operations running smoothly without losing their personal touch,' commented Ian Jacobs, Vice President and Lead Analyst, Opus Research. 'Solutions like IntelePeer's SmartAgent helps DSOs tackle that challenge head-on, using AI to automate key workflows like scheduling and billing while still keeping patients highly engaged. It's a practical way to scale without adding complexity.' Key Features and Benefits: 24/7 AI Voice & Digital Agents: Automate inbound and outbound patient interactions across voice, SMS, and chat. Revenue Optimization: Reduce no-shows, improve recall rates, accelerate collections, and fill last-minute cancellations with proactive outreach. SmartAnalytics: Real-time insights and custom KPI tracking provide comprehensive visibility into operational performance and patient experience. Rapid Deployment: Pre-built modules, integrations, templatized use cases and managed services ensure faster implementations. Centralized Control, Local Flexibility: Maintain brand standards while adapting workflows and customization to local practice needs. 'Using agentic AI to accelerate time-to-value, we designed SmartAgent specifically for the unique needs of DSOs. It's not just about automation—it's about intelligent, human-like engagement that builds loyalty, boosts patient lifetime value, improves business outcomes, and delivers measurable ROI from day one,' concluded Fawzi. Learn more about SmartAgent for DSOs here. About IntelePeer IntelePeer streamlines customer interactions, enabling businesses and contact centers to lower costs, improve customer experience, and accelerate return on investment. Harnessing the power of agentic AI, IntelePeer's Conversational AI Platform delivers speed, observability, visibility, and flexibility — all built on top of a global, secure communications network. Producing human-like interactions, the platform automates voice and digital customer service capabilities and provides industry-leading time-to-value with solutions that work seamlessly with existing enterprise software and infrastructure, and easy-to-use tools that can be utilized by anyone.
Yahoo
24-07-2025
- Business
- Yahoo
IntelePeer Emerges as AI Partner of Choice for PE-Backed Companies, Driving Value Creation in Healthcare
DANIA BEACH, Fla., July 24, 2025--(BUSINESS WIRE)--IntelePeer, the leading end-to-end Conversational AI platform, today announced continued momentum among private equity (PE) firms seeking to drive operational efficiency and margin expansion across their healthcare portfolios. With 26 healthcare customers backed by 33 PE firms, IntelePeer is rapidly emerging as a strategic enabler for PE-backed companies navigating rising labor costs, debt pressures, and the urgent need for digital transformation. "Private equity firms are under pressure to deliver returns in a challenging macroeconomic environment," said Frank Fawzi, CEO of IntelePeer. "Our AI platform empowers portfolio companies to automate customer-facing functions, reduce costs, and scale faster—without compromising quality. We're helping healthcare providers deliver better patient experiences while improving financial performance. Together, we're automating routine interactions, enhancing care coordination, and driving better outcomes—all while easing the administrative burden on clinical staff." Trusted by Leading PE-Backed Healthcare Brands IntelePeer's healthcare customers include industry leaders such as 42 North Dental, Jefferson Dental & Orthodontics, and Unio Health Partners. These customers leverage IntelePeer's SmartAgent, SmartOffice, and SmartAnalytics solutions to: Accelerate Time to Value: Deployments completed in weeks—not quarters. Integrate Seamlessly: Flexible architecture connects with EHRs, CRMs, and legacy systems. Deliver Transparent ROI: Real-time dashboards track AI-driven deflection, scheduling, and revenue impact. AI That Delivers Results Healthcare organizations using IntelePeer's AI solutions are achieving measurable outcomes:
Business Wire
14-07-2025
- Business
- Business Wire
IntelePeer Achieves HITRUST r2 Certification Demonstrating the Highest Level of Information Protection Assurance
BUSINESS WIRE)--IntelePeer, the leading end-to-end conversational AI platform provider, today announced its AI Hub and suite of Smart automation solutions have earned certified status by HITRUST for information security. 'Earning the HITRUST r2 Certification is a testament to the rigorous standards we uphold at IntelePeer to safeguard sensitive healthcare data,' said Frank Fawzi, CEO of IntelePeer. 'This achievement underscores our commitment to helping healthcare organizations deliver secure, seamless, and efficient patient experiences, while trusting us as a reliable partner in their digital transformation journey.' HITRUST r2 Certification demonstrates that the organization's AI Hub and Smart solutions have met demanding regulatory compliance and industry-defined requirements and is appropriately managing risk. This achievement places IntelePeer in an elite group of organizations worldwide that have earned this certification. By including federal and state regulations, standards, and frameworks and incorporating a risk-based approach, the HITRUST Assurance Program helps organizations address security and data protection challenges through a comprehensive and flexible framework of prescriptive and scalable security controls. ' HITRUST certification is globally recognized as validation that information security and privacy controls are effective and compliant with various regulations. HITRUST certification isconsidered the gold standard because of the comprehensiveness and applicability of the control requirements, depth of the assurance process, and level of oversight that ensures accuracy,' said Jeremy Huval, Chief Innovation Officer at HITRUST. IntelePeer's AI Hub, a unified platform that integrates communication management, enables healthcare providers to keep up with evolving patient expectations with its analytics and insights, process automation, and secure AI. The Hub provides an all-in-one hyper-automation solution designed to offer exceptional patient experiences without reliance on live agents leading to lower costs, enhanced efficiency, and improved customer experiences. SmartAgent automates inbound interactions, helping providers to quickly and easily streamline agent responsibilities and empower self-service for a much faster ROI. It allows practices to manage spikes in call capacity, reduce costs, and avoid compliance issues. SmartOffice offers unparalleled automation and enhanced interaction resolution for multi-location practices. It allows for routine patient interactions to be addressed without the need for direct human interaction, giving staff time back to focus on more complex patient needs. About IntelePeer IntelePeer streamlines customer interactions, enabling businesses and contact centers to lower costs, improve customer experience, and accelerate return on investment. Harnessing the power of agentic AI, IntelePeer's Conversational AI Platform delivers speed, observability, visibility, and flexibility — all built on top of a global, secure communications network. Producing human-like interactions, the platform automates voice and digital customer service capabilities and provides industry-leading time-to-value with solutions that work seamlessly with existing enterprise software and infrastructure, and easy-to-use tools that can be utilized by anyone.
Business Wire
10-07-2025
- Business
- Business Wire
IntelePeer and SOAP Health Announce Strategic Partnership to Leap Forward Healthcare Efficiency and Patient Outcomes
BUSINESS WIRE)--IntelePeer, the leading end-to-end Conversational AI platform, today announced a strategic partnership with SOAP Health, the pioneer of AI-First Primary Care™, to transform both administrative and clinical efficiency across the healthcare industry. The collaboration combines IntelePeer's SmartAgent™ and SmartAnalytics™ solutions with SOAP Health's patented, animated, voice-based digital human ClinicalAI™ assistant to deliver a fully automated, smart patient engagement and clinical workflow solution. The results: streamlined workflows, improved diagnostic accuracy, and a significant financial lift for providers. 'Together with SOAP Health, we're empowering healthcare organizations to transform operations and reimagine care delivery. Built on IntelePeer's AI-powered platform, the entirety of administrative and clinical needs across the patient journey are addressed with best-in-class conversational AI and analytics solutions for healthcare,' said Frank Fawzi, Chief Executive Officer at IntelePeer. 'By integrating SOAP's AI-driven clinical workflows with our platform, we deliver end-to-end solutions that enhance both administrative efficiency and clinical effectiveness—from registration and scheduling to diagnosis and documentation.' 'ClinicalAI is the future of patient medical practice,' added Dr. Steven Charlap, Chief Executive Officer of SOAP Health. 'With IntelePeer, we're delivering a zero-friction, voice-first experience that drives efficiency, accuracy, and revenue.' Addressing the Pressures of Modern Healthcare Medical practices today face mounting challenges—rising no-show rates, revenue cycle inefficiencies, staffing shortages, and increasing patient expectations. Together, IntelePeer and SOAP Health offer a powerful solution that: Automates voice, SMS, and omnichannel workflows driving 75% self-serve patient interactions Saves time and reduces burnout by up to 12 minutes per patient Improves patient outcomes: ClinicalAI surfaces hidden clinical insights Delivers enterprise-wide insights: SmartAnalytics offers real-time workflow visibility SOAP Health's ClinicalAI conducts natural-language interviews via voice or text, capturing over 300 structured data points—including family history and social determinants of health—before the patient even enters the exam room. This data is synthesized into a Smart SOAP Note for the practitioner. IntelePeer's SmartAgent then automates the entire patient journey—from appointment scheduling and intake to care coordination and follow-up—while SmartAnalytics delivers real-time operational and clinical insights. With proven results across diverse care settings, the IntelePeer and SOAP Health partnership marks a pivotal step toward a more intelligent, efficient, and patient-centered healthcare system. About IntelePeer IntelePeer streamlines customer interactions, enabling businesses and contact centers to lower costs, improve customer experience, and accelerate return on investment. Harnessing the power of agentic AI, IntelePeer's Conversational AI Platform delivers speed, observability, visibility, and flexibility — all built on top of a global, secure communications network. Producing human-like interactions, the platform automates voice and digital customer service capabilities and provides industry-leading time-to-value with solutions that work seamlessly with existing enterprise software and infrastructure, and easy-to-use tools that can be utilized by anyone. To learn more about IntelePeer, visit: About SOAP Health SOAP Health offers the AI-First Primary Care model, an end-to-end clinical solution that covers everything from patient intake to note integration into the EMR. Save time, improve risk assessments and diagnostic accuracy, and generate more revenue. SOAP's AI Smarts. Physicians Experience. An Unbeatable Combination. To learn more about SOAP Health, visit
