Latest news with #Intermedia
Mid East Info
09-08-2025
- Business
- Mid East Info
Attackers Abusing Proofpoint and Intermedia Link Wrapping to Deliver Phishing Payloads: Cloudflare
DUBAI, UAE, August, 2025: From June 2025 through July 2025, the Cloudflare Email Security team has been tracking a cluster of cybercriminal threat activity leveraging Proofpoint and Intermedia link wrapping to mask phishing payloads, exploiting human trust and detection delays to bypass defenses. Link wrapping is designed by vendors like Proofpoint to protect users by routing all clicked URLs through a scanning service, allowing them to block known malicious destinations at the moment of click. For example, an email link to might become While this is effective against known threats, attacks can still succeed if the wrapped link hasn't been flagged by the scanner at click time. Recent campaigns observed by the Cloudflare Email Security team reveal how attackers are abusing Proofpoint's and Intermedia's link wrapping features to bypass detection and redirect victims to a variety of Microsoft Office 365 phishing pages. This technique is particularly dangerous as victims are much more likely to click on a 'trusted' Proofpoint or Intermedia URL than an unwrapped phishing link. Impact: By cloaking malicious destinations with legitimate urldefense[.]proofpoint[.]com and url[.]emailprotection URLs, these phishing campaigns' abuse of trusted link wrapping services significantly increases the likelihood of a successful attack. Attackers exploit the inherent trust users place in these security tools, which can lead to higher click-through rates and a greater probability of impacts such as: Direct financial loss: By making fraudulent links appear legitimate, attackers lower user suspicion at the critical moment of click-time, making direct financial loss more likely. In 2024, email was the method of contact for 25% of fraud reports. Of these, 11% resulted in financial loss, amounting to an aggregate loss of $502 million and a median loss of $600 per incident. Compromise of personal accounts leading to identity theft: Link wrapping could serve as a highly reliable method for harvesting personal data. Phishing campaigns are a primary method for attackers to obtain personal information, contributing to 1.1 million identity theft reports in 2024, with credit card fraud and government benefits fraud being top categories. Significant time burden for victims: Victims of identity theft, often initiated through phishing, face substantial time burdens, with tax-related cases averaging over 22 months (676 days) for resolution in Fiscal Year 2024. Phishing as leading breach method: Comcast research shows 67% of all breaches start with someone clicking on a seemingly safe link. Credential theft via phishing: The 300% spike in credential theft incidents observed by Picus Security in 2024 can be fueled by more effective phishing techniques like link wrapping. Mitigation and detection: Because this campaign abuses the trusted domains of security providers, conventional reputation-based URL filtering is ineffective. The following detections were written by Cloudflare Email Security to protect against phishing campaigns leveraging the link wrapping techniques described. They leverage a variety of signals based on historical campaign data, and incorporate machine learning models trained on messages containing link wrapping URLs. 'Threat actors are constantly evolving their tactics to exploit even the most trusted layers of email security. What we're seeing with the abuse of link wrapping is a stark reminder that attackers are not just targeting users — they're manipulating the very systems meant to protect them. At Cloudflare, our mission is to stay ahead of these threats with proactive, AI-powered detection and comprehensive visibility across the email attack surface. We're committed to helping organizations in the Middle East and globally close these blind spots and build a more secure digital environment,' concludes Bashar Bashaireh, AVP Middle East, Türkiye & North Africa at Cloudflare.
Yahoo
06-08-2025
- Yahoo
Email security features are being hijacked to steal Microsoft 365 logins — what you need to know
When you buy through links on our articles, Future and its syndication partners may earn a commission. Hackers are now leveraging this popular email security service in their attacks to send out malicious links with the aim of taking over user accounts. As reported by Bleeping Computer, a threat actor has been abusing the link-wrapping feature included in email security services like Proofpoint and Intermedia in order to redirect users to phishing pages designed to steal user credentials, specifically Microsoft 365 logins. This malware campaign, which ran between June and July of this year, leveraged the link-wrapping feature in some email security services. This feature rewrites the URLs in an email to ones with a trusted domain and then puts them through a scanning server which is intended to block any links that lead to malicious destinations. However, Cloudflare's Email Security team found that this hacker managed to compromise Proofpoint and Intermedia-protected email accounts. From there they then legitimized their malicious URLs which allowed them to use their unauthorized access to distribute 'laundered' links. Researchers have further stated that attackers have also abused the system by 'including multi-tiered redirect abuse with URL shorteners via compromised accounts.' The threat actor behind the campaign has added a layer of obfuscation by first shortening the malicious links then sending them from a protected account which automatically wraps the link. The targets are tricked by receiving fake voicemail notifications or shared Microsoft Teams documents. At the end of the redirect chain is a Microsoft Office 365 phishing page that collects and steals credentials. In one of the Intermedia campaigns that used link-wrapping services to trick victims, a hacker delivered emails that claimed to be a 'Zix' secure message notification. Some of these emails claimed they would allow users to view a secure document while others impersonated a Microsoft Teams communication alerting the user to a newly received message. Instead of doing either of these things though, these fake emails contained a URL wrapped by Intermedia's service which redirected users to a fake page that was actually a phishing site. Meanwhile, users who clicked on the reply button were led to a page that stole their login credentials. By disguising malicious websites with these legitimate email protections, the threat actor increased the chances that a potential victim might fall for their trap. Follow Tom's Guide on Google News to get our up-to-date news, how-tos, and reviews in your feeds. Make sure to click the Follow button. More from Tom's Guide It's not surprising that the Online Safety Act doesn't cover personal data safety I ditched my passwords for passkeys on these 3 popular services — and it took me less than 10 minutes Microsoft's Windows Recall is reportedly still capturing passwords and Social Security numbers even after its relaunch Solve the daily Crossword
Tom's Guide
04-08-2025
- Tom's Guide
Email security features are being hijacked to steal Microsoft 365 logins — what you need to know
Hackers are now leveraging this popular email security service in their attacks to send out malicious links with the aim of taking over user accounts. As reported by Bleeping Computer, a threat actor has been abusing the link-wrapping feature included in email security services like Proofpoint and Intermedia in order to redirect users to phishing pages designed to steal user credentials, specifically Microsoft 365 logins. This malware campaign, which ran between June and July of this year, leveraged the link-wrapping feature in some email security services. This feature rewrites the URLs in an email to ones with a trusted domain and then puts them through a scanning server which is intended to block any links that lead to malicious destinations. However, Cloudflare's Email Security team found that this hacker managed to compromise Proofpoint and Intermedia-protected email accounts. From there they then legitimized their malicious URLs which allowed them to use their unauthorized access to distribute 'laundered' links. Researchers have further stated that attackers have also abused the system by 'including multi-tiered redirect abuse with URL shorteners via compromised accounts.' The threat actor behind the campaign has added a layer of obfuscation by first shortening the malicious links then sending them from a protected account which automatically wraps the link. The targets are tricked by receiving fake voicemail notifications or shared Microsoft Teams documents. At the end of the redirect chain is a Microsoft Office 365 phishing page that collects and steals credentials. In one of the Intermedia campaigns that used link-wrapping services to trick victims, a hacker delivered emails that claimed to be a 'Zix' secure message notification. Some of these emails claimed they would allow users to view a secure document while others impersonated a Microsoft Teams communication alerting the user to a newly received message. Instead of doing either of these things though, these fake emails contained a URL wrapped by Intermedia's service which redirected users to a fake page that was actually a phishing site. Meanwhile, users who clicked on the reply button were led to a page that stole their login credentials. Get instant access to breaking news, the hottest reviews, great deals and helpful tips. By disguising malicious websites with these legitimate email protections, the threat actor increased the chances that a potential victim might fall for their trap. Follow Tom's Guide on Google News to get our up-to-date news, how-tos, and reviews in your feeds. Make sure to click the Follow button.
Yahoo
28-03-2025
- Business
- Yahoo
Intermedia Named a Leader in the Aragon Research Globe™ for the Intelligent Contact Center for SMB, 2025
Bringing enterprise-grade AI to SMBs, Intermedia is redefining what a modern contact center can do for businesses of all sizes—helping them work smarter, respond faster, and gain deeper business insights. SUNNYVALE, Calif., March 28, 2025 /PRNewswire/ -- Intermedia Cloud Communications, a leader in cloud-based communications, collaboration, and customer engagement solutions, has been named a Leader in the Aragon Research Globe™ for the Intelligent Contact Center for SMB, 2025. With AI reshaping customer interactions, Intermedia is making intelligent automation and omnichannel engagement more accessible to SMBs—not just large enterprises. Aragon Research evaluated 10 major providers, assessing their innovation, execution, and ability to help businesses modernize customer engagement. Intermedia secured its Leader placement for its Intermedia SPARK AI™ suite of features, seamless Microsoft Teams integration, and sophisticated Cloud PBX and Unified Communications solutions—helping businesses streamline operations, optimize workflows, and leverage AI-driven automation to enhance customer interactions. "AI is transforming customer engagement, and Intermedia is making these innovations both accessible and impactful for SMBs," said Jim Lundy, Founder & CEO of Aragon Research. "With AI-powered capabilities, Microsoft Teams integration, and a unified communications experience, Intermedia aims to help businesses modernize how they connect with customers." More Than a Contact Center – A Smarter Way to Engage Customers A modern contact center isn't just for large enterprises or high-volume call centers—it's about equipping businesses of all sizes with tools that improve customer engagement, streamline communication, and enhance responsiveness. Intermedia's AI-powered platform helps businesses: Optimize workflows – Automating notifications, managing inquiries, and helping to ensure that no task slips through the cracks. Engage customers seamlessly – Across voice, chat, SMS, email, and social platforms, all from one system. Gain actionable insights – Leveraging AI to track trends, sentiment, and service quality for smarter decision-making. These capabilities help SMBs operate more efficiently, improve customer experiences, and uncover insights that drive business growth. AI-Powered Features That Drive Business Success Intermedia's transformational—and growing—SPARK AI suite of features brings intelligence to every customer interaction: AI Agent Assist – Equips agents with instant summaries of previous customer interactions and relevant company knowledge to speed up issue resolution. AI Evaluator – Streamlines quality assurance with grading templates, interaction analytics, and collaboration tools to enhance coaching and improve agent performance. AI Interaction Summary – Reduces administrative workload by generating real-time conversation summaries for easy reference. AI Sentiment Analysis – Tracks customer emotions throughout interactions, providing insights to improve service and responsiveness. AI Transaction Redaction – Automatically removes sensitive data from transcripts, to help ensure security and compliance with industry regulations. Seamless Integration Across Business Tools Expanded Microsoft Teams integration enables businesses to handle customer interactions directly within Teams, seamlessly connecting with Intermedia's Unified Communications and Contact Center solutions. With AI-powered insights, sentiment analysis, advanced call routing, and real-time analytics, businesses can improve responsiveness and collaboration across their communications platform. Seamlessly integrated with business-critical applications, Intermedia's Contact Center and Unified Communications solutions work across Google Workspace, Slack, Salesforce, Zendesk, Zoho, major EHR platforms, and payment systems, ensuring businesses can centralize interactions and drive productivity across teams. Advanced archiving helps businesses securely retain and manage customer communications across voice, chat, and email, ensuring compliance while enabling AI-driven analysis to uncover trends, service opportunities, and deeper customer insights. Reliability and Support Businesses Can Trust Intermedia's cloud communications platform is built for reliability and ease of use, backed by: 99.999% uptime service level agreements – enabling businesses to stay up and running. J.D. Power-certified technical support – delivering best-in-class service. A partner-first approach – supporting 7,500+ resellers, agents, and service provider partners with a comprehensive set of sales, training, onboarding, and marketing resources. "Being named a Leader by Aragon Research validates our mission to make AI-powered customer engagement simple, effective, and accessible to SMBs," said Michael Gold, CEO of Intermedia. "Businesses today need smarter ways to communicate, and our solutions help them do just that—without added complexity." For more information, please visit Intermedia Intelligent Contact Center. About Intermedia Cloud Communications Intermedia is a leading provider of the intelligent cloud communications solutions that help over 150,000 businesses connect better, from wherever, through an AI-powered platform that includes voice, video conferencing, chat, SMS, contact center, business email and productivity, file sharing and backup, security, archiving, and more. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of intelligent communications and collaboration solutions, including our flagship product, Intermedia Unite®, all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, and one intuitive point of administrative control, and having been certified by J.D. Power for excellence in technical support eight times, Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience™. As a partner-first company, Intermedia goes to work for over 7,500 channel partners by providing a comprehensive set of programs, resources, and support to help them grow their revenue and maximize their success. Programs include our Customer Ownership Reseller (CORE™) model – which enables partners to resell, package, and manage Intermedia's solutions as if they were their own, while benefiting from highly attractive economic terms and maintaining ownership of their customer relationships – as well as agent models. For more information about Intermedia, visit Contact: Mariel SantosIntermedia866.509.1345msantos@ Intermedia, Intermedia Unite, Intermedia SPARK AI, Worry-Free Experience, and CORE are either trademarks or registered trademarks of Inc. in the United States and/or other countries. All other trademarks, service marks, trade names, and copyrights used herein are the property of their respective owners. J.D. Power 2024 Certified Assisted Technical Program. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations. For more information, visit View original content to download multimedia: SOURCE Intermedia Cloud Communications
Associated Press
28-03-2025
- Business
- Associated Press
Intermedia Named a Leader in the Aragon Research Globe™ for the Intelligent Contact Center for SMB, 2025
Bringing enterprise-grade AI to SMBs, Intermedia is redefining what a modern contact center can do for businesses of all sizes—helping them work smarter, respond faster, and gain deeper business insights. SUNNYVALE, Calif., March 28, 2025 /PRNewswire/ -- Intermedia Cloud Communications, a leader in cloud-based communications, collaboration, and customer engagement solutions, has been named a Leader in the Aragon Research Globe™ for the Intelligent Contact Center for SMB, 2025. With AI reshaping customer interactions, Intermedia is making intelligent automation and omnichannel engagement more accessible to SMBs—not just large enterprises. Aragon Research evaluated 10 major providers, assessing their innovation, execution, and ability to help businesses modernize customer engagement. Intermedia secured its Leader placement for its Intermedia SPARK AI™ suite of features, seamless Microsoft Teams integration, and sophisticated Cloud PBX and Unified Communications solutions—helping businesses streamline operations, optimize workflows, and leverage AI-driven automation to enhance customer interactions. 'AI is transforming customer engagement, and Intermedia is making these innovations both accessible and impactful for SMBs,' said Jim Lundy, Founder & CEO of Aragon Research. 'With AI-powered capabilities, Microsoft Teams integration, and a unified communications experience, Intermedia aims to help businesses modernize how they connect with customers.' More Than a Contact Center – A Smarter Way to Engage Customers A modern contact center isn't just for large enterprises or high-volume call centers—it's about equipping businesses of all sizes with tools that improve customer engagement, streamline communication, and enhance responsiveness. Intermedia's AI-powered platform helps businesses: Optimize workflows – Automating notifications, managing inquiries, and helping to ensure that no task slips through the cracks. Engage customers seamlessly – Across voice, chat, SMS, email, and social platforms, all from one system. Gain actionable insights – Leveraging AI to track trends, sentiment, and service quality for smarter decision-making. These capabilities help SMBs operate more efficiently, improve customer experiences, and uncover insights that drive business growth. AI-Powered Features That Drive Business Success Intermedia's transformational—and growing— SPARK AI suite of features brings intelligence to every customer interaction: AI Agent Assist – Equips agents with instant summaries of previous customer interactions and relevant company knowledge to speed up issue resolution. AI Evaluator – Streamlines quality assurance with grading templates, interaction analytics, and collaboration tools to enhance coaching and improve agent performance. AI Interaction Summary – Reduces administrative workload by generating real-time conversation summaries for easy reference. AI Sentiment Analysis – Tracks customer emotions throughout interactions, providing insights to improve service and responsiveness. AI Transaction Redaction – Automatically removes sensitive data from transcripts, to help ensure security and compliance with industry regulations. Seamless Integration Across Business Tools Expanded Microsoft Teams integration enables businesses to handle customer interactions directly within Teams, seamlessly connecting with Intermedia's Unified Communications and Contact Center solutions. With AI-powered insights, sentiment analysis, advanced call routing, and real-time analytics, businesses can improve responsiveness and collaboration across their communications platform. Seamlessly integrated with business-critical applications, Intermedia's Contact Center and Unified Communications solutions work across Google Workspace, Slack, Salesforce, Zendesk, Zoho, major EHR platforms, and payment systems, ensuring businesses can centralize interactions and drive productivity across teams. Advanced archiving helps businesses securely retain and manage customer communications across voice, chat, and email, ensuring compliance while enabling AI-driven analysis to uncover trends, service opportunities, and deeper customer insights. Reliability and Support Businesses Can Trust Intermedia's cloud communications platform is built for reliability and ease of use, backed by: 99.999% uptime service level agreements – enabling businesses to stay up and running. J.D. Power-certified technical support – delivering best-in-class service. A partner-first approach – supporting 7,500+ resellers, agents, and service provider partners with a comprehensive set of sales, training, onboarding, and marketing resources. 'Being named a Leader by Aragon Research validates our mission to make AI-powered customer engagement simple, effective, and accessible to SMBs,' said Michael Gold, CEO of Intermedia. 'Businesses today need smarter ways to communicate, and our solutions help them do just that—without added complexity.' For more information, please visit Intermedia Intelligent Contact Center. About Intermedia Cloud Communications Intermedia is a leading provider of the intelligent cloud communications solutions that help over 150,000 businesses connect better, from wherever, through an AI-powered platform that includes voice, video conferencing, chat, SMS, contact center, business email and productivity, file sharing and backup, security, archiving, and more. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of intelligent communications and collaboration solutions, including our flagship product, Intermedia Unite®, all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, and one intuitive point of administrative control, and having been certified by J.D. Power for excellence in technical support eight times, Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience™. As a partner-first company, Intermedia goes to work for over 7,500 channel partners by providing a comprehensive set of programs, resources, and support to help them grow their revenue and maximize their success. Programs include our Customer Ownership Reseller (CORE™) model – which enables partners to resell, package, and manage Intermedia's solutions as if they were their own, while benefiting from highly attractive economic terms and maintaining ownership of their customer relationships – as well as agent models. For more information about Intermedia, visit Contact: 866.509.1345 Intermedia, Intermedia Unite, Intermedia SPARK AI, Worry-Free Experience, and CORE are either trademarks or registered trademarks of Inc. in the United States and/or other countries. All other trademarks, service marks, trade names, and copyrights used herein are the property of their respective owners. J.D. Power 2024 Certified Assisted Technical Program. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations. For more information, visit
